Improving Tourism And Hospitality Services

Author : Anonim
Publisher : CABI
Page : 228 pages
File Size : 40,6 Mb
Release : 2004
Category : Business & Economics
ISBN : 0851990444

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Improving Tourism and Hospitality Services by Anonim Pdf

Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

Author : Eric Laws
Publisher : Unknown
Page : 128 pages
File Size : 54,8 Mb
Release : 2004-06-01
Category : Business & Economics
ISBN : 1844800547

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Improving Tourism and Hospitality Services by Eric Laws Pdf

Author : Rebecca Dei Mensah,Ishmael Mensah
Publisher : Xlibris Corporation
Page : 418 pages
File Size : 42,6 Mb
Release : 2013-09-30
Category : Business & Economics
ISBN : 9781483693170

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Management of Tourism and Hospitality Services by Rebecca Dei Mensah,Ishmael Mensah Pdf

What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

Author : B. Prideaux,Gianna Moscardo,Eric Laws
Publisher : CABI
Page : 357 pages
File Size : 52,5 Mb
Release : 2006-09-14
Category : Hospitality industry
ISBN : 9781845930158

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Managing Tourism and Hospitality Services by B. Prideaux,Gianna Moscardo,Eric Laws Pdf

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Author : K. Thirumaran,Dirk Klimkeit,Chun Meng Tang
Publisher : Springer Nature
Page : 222 pages
File Size : 49,6 Mb
Release : 2021-01-20
Category : Business & Economics
ISBN : 9783030576943

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Service Excellence in Tourism and Hospitality by K. Thirumaran,Dirk Klimkeit,Chun Meng Tang Pdf

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Author : Connie Mok,Beverley Sparks,Jay Kadampully
Publisher : Routledge
Page : 360 pages
File Size : 50,5 Mb
Release : 2013-01-11
Category : Business & Economics
ISBN : 9781136386633

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Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok,Beverley Sparks,Jay Kadampully Pdf

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Author : City of London College of Economics
Publisher : City of London College of Economics
Page : 356 pages
File Size : 52,5 Mb
Release : 2024-06-15
Category : Education
ISBN : 8210379456XXX

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Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced by City of London College of Economics Pdf

Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.

Author : Nedelea, Alexandru-Mircea
Publisher : IGI Global
Page : 326 pages
File Size : 42,9 Mb
Release : 2016-01-07
Category : Business & Economics
ISBN : 9781466697621

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Strategic Tools and Methods for Promoting Hospitality and Tourism Services by Nedelea, Alexandru-Mircea Pdf

Tourism marketing is a vital tool in promoting the overall health of the global economy by not only bringing necessary revenue to a particular region, but also providing an opportunity for tourists to explore another culture, building tolerance and overall exposure to different ways of life. Strategic Tools and Methods for Promoting Hospitality and Tourism Services provides interdisciplinary perspectives in the areas of global tourism and hospitality. Highlighting cultural boundaries of strategic knowledge management through the use of case studies and theoretical research, as well as the opportunities and challenges of tourism marketing, this publication is an essential reference source for academicians, research scholars, marketing professionals, graduate-level students, and industry professionals interested in international travel and the vacation industry.

Author : Jay Kandampully,Connie Mok,Beverley Sparks
Publisher : Routledge
Page : 339 pages
File Size : 55,5 Mb
Release : 2001-01-01
Category : BUSINESS & ECONOMICS
ISBN : 0789011417

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Service Quality Management in Hospitality, Tourism, and Leisure by Jay Kandampully,Connie Mok,Beverley Sparks Pdf

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Author : Liping A. Cai,Pooya Alaedini
Publisher : Emerald Group Publishing
Page : 333 pages
File Size : 45,5 Mb
Release : 2018-10-19
Category : Business & Economics
ISBN : 9781787563841

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Quality Services and Experiences in Hospitality and Tourism by Liping A. Cai,Pooya Alaedini Pdf

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.

Author : Erdogan Koc
Publisher : Routledge
Page : 351 pages
File Size : 51,5 Mb
Release : 2020-09-03
Category : Business & Economics
ISBN : 9781000172065

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Cross-Cultural Aspects of Tourism and Hospitality by Erdogan Koc Pdf

Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.

Author : Editors - Kandampully,Mok,Beverley Sparks
Publisher : Unknown
Page : 360 pages
File Size : 47,6 Mb
Release : 2008-01-01
Category : Hospitality industry
ISBN : 8179927431

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Service Quality Management In Hospitality & Tourism by Editors - Kandampully,Mok,Beverley Sparks Pdf

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality and tourism. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality & Tourism highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications. Topics covered include: services management marketing operations management human resources management service quality managementPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

Author : Erdogan Koc
Publisher : CABI
Page : 244 pages
File Size : 49,6 Mb
Release : 2017-10-20
Category : Business & Economics
ISBN : 9781786390677

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Service Failures and Recovery in Tourism and Hospitality by Erdogan Koc Pdf

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

Author : DR FEROZ KHAN
Publisher : Partridge Publishing Singapore
Page : 101 pages
File Size : 41,5 Mb
Release : 2012-06-18
Category : Business & Economics
ISBN : 9781482894059

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Dynamics Of Marketing Of Star Hotels, Products, & Services by DR FEROZ KHAN Pdf

The Dynamics of Marketing of Star Hotels is a Scholarly work in the field of Tourism Administration in general and Hotel Marketing in particular. This research work is based on products services and marketing strategies in the field of Five Star Hotels. This Valuable Book contains Seven Chapter’s along with microscopic study of field work in the area of Hotel Management and Marketing of products of the same. Globalization has changed the profile of Hotel industry and it has brought New Trends in the competitive world of Travel and Tourism. Hence the researcher has developed new insight and new line of action in field of Tourism Marketing. He has been working on various aspects of Hospitality Industry since last 2 decades and the present book is an outcome of his hard work scholarship and minute observation of the changing hotel industry. The present book is very much useful for both new comers and senior management executives working in the field of hotel industry in 21st Century. This book is a unique contribution made by the scholar who is founder of many Travel Agencies. He is also working as advisor of many Star Hotels in Aurangabad. This is Hub of tourism industry in South Asia. The present book is extremely useful for scholars marketing persons and new entrants in the field of tourism.

Author : Pius, Abraham,Alharahsheh, Husam H.,Adesanmi, Adenike A.
Publisher : IGI Global
Page : 290 pages
File Size : 52,6 Mb
Release : 2020-03-27
Category : Business & Economics
ISBN : 9781799822066

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Contemporary Management Approaches to the Global Hospitality and Tourism Industry by Pius, Abraham,Alharahsheh, Husam H.,Adesanmi, Adenike A. Pdf

The hospitality, travel, and tourism industries play a major role in citizen wellbeing, socio-cultural integration, and the economic advancement of a nation. The industries are increasingly complex in operation, demanding excellence across a far-reaching and diverse set of capabilities and changes in management practices across the board. With growing expectations for a better service quality from the users and endless calls for value-added service, managers are under constant pressure to improve their services across all aspects while growing customer numbers to meet various stakeholder expectations. Contemporary Management Approaches to the Global Hospitality and Tourism Industry is a key reference source that provides crucial knowledge on the application of new management practices and trends in the tourism industry. While highlighting topics such as service quality, culture sensitivity, and brand marketing, this publication explores the influence of globalization and the methods of sustainable business practices. This book is ideally designed for managers, hotel directors, restaurateurs, researchers, industry professionals, professors, and students seeking cutting-edge hospitality and tourism management strategies.