Incident Management For Operations

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Incident Management for Operations

Robb Schnepp, Ron Vidal, and Chris Hawley
Incident Management for Operations Book PDF

Author : Robb Schnepp, Ron Vidal, and Chris Hawley
Publisher : "O'Reilly Media, Inc."
Page : 128 pages
File Size : 54,5 Mb
Release : 2017-07-07
Category : Electronic
ISBN : 9781491917794

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Incident Management for Operations by Robb Schnepp, Ron Vidal, and Chris Hawley Pdf

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.

Incident Management for Operations

Rob Schnepp,Ron Vidal,Chris Hawley
Incident Management for Operations Book PDF

Author : Rob Schnepp,Ron Vidal,Chris Hawley
Publisher : "O'Reilly Media, Inc."
Page : 173 pages
File Size : 43,6 Mb
Release : 2017-06-20
Category : Business & Economics
ISBN : 9781491917800

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Incident Management for Operations by Rob Schnepp,Ron Vidal,Chris Hawley Pdf

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Critical Incident Management

Vincent Faggiano,John McNall,Thomas T. Gillespie
Critical Incident Management Book PDF

Author : Vincent Faggiano,John McNall,Thomas T. Gillespie
Publisher : CRC Press
Page : 251 pages
File Size : 52,9 Mb
Release : 2011-11-15
Category : Law
ISBN : 9781439874547

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Critical Incident Management by Vincent Faggiano,John McNall,Thomas T. Gillespie Pdf

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].

Large-scale Incident Management

Mark Haraway
Large scale Incident Management Book PDF

Author : Mark Haraway
Publisher : Cengage Learning
Page : 0 pages
File Size : 46,5 Mb
Release : 2009
Category : Command and control at fires
ISBN : 1428359931

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Large-scale Incident Management by Mark Haraway Pdf

Taking the approach that experience is the best teacher, Large Scale Incident Management is the first book of its kind to use a major, real-life, contemporary event to teach key incident management concepts. The book places readers in the Incident Commander seat for the EQ chemical fires that occurred in Apex, North Carolina, in October 2006: an event that lasted three days, shut down an entire city, and displaced 17,000 citizens. Using this large-scale incident as a running example of how critical components of successful incident management are actually applied in real life, it provides detailed insight into important topics in the field. Coverage begins with pre-planning and preparation, emergency plan development, and conducting community hazard assessments, and then progresses to implementation of the National Incident Management System (NIMS) as a part of daily operations, incident action plans, and complex NIMS for large catastrophic events. With this unique, real-life approach, the book is both engaging and instructional, leaving readers with a solid understanding, not only of large scale incident management concepts, but also how to apply them.

National Incident Management System

Donald Walsh,Graydon Lord,Geoffrey Miller
National Incident Management System Book PDF

Author : Donald Walsh,Graydon Lord,Geoffrey Miller
Publisher : Jones & Bartlett Publishers
Page : 321 pages
File Size : 51,6 Mb
Release : 2011-02-14
Category : Business & Economics
ISBN : 9780763781873

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National Incident Management System by Donald Walsh,Graydon Lord,Geoffrey Miller Pdf

Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce

Incident Response

Kenneth R. Van Wyk,Richard Forno
Incident Response Book PDF

Author : Kenneth R. Van Wyk,Richard Forno
Publisher : O'Reilly Media
Page : 250 pages
File Size : 41,5 Mb
Release : 2001
Category : Business & Economics
ISBN : UOM:39015052819391

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Incident Response by Kenneth R. Van Wyk,Richard Forno Pdf

"Incident Response is a complete guide for organizations of all sizes and types who are addressing their computer security issues."--Jacket.

The Site Reliability Workbook

Betsy Beyer,Niall Richard Murphy,David K. Rensin,Kent Kawahara,Stephen Thorne
The Site Reliability Workbook Book PDF

Author : Betsy Beyer,Niall Richard Murphy,David K. Rensin,Kent Kawahara,Stephen Thorne
Publisher : "O'Reilly Media, Inc."
Page : 512 pages
File Size : 47,6 Mb
Release : 2018-07-25
Category : Computers
ISBN : 9781492029458

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The Site Reliability Workbook by Betsy Beyer,Niall Richard Murphy,David K. Rensin,Kent Kawahara,Stephen Thorne Pdf

In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

Emergency Incident Management Systems

Louis N. Molino, Sr.
Emergency Incident Management Systems Book PDF

Author : Louis N. Molino, Sr.
Publisher : John Wiley & Sons
Page : 540 pages
File Size : 50,9 Mb
Release : 2006-04-20
Category : Technology & Engineering
ISBN : 9780470043417

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Emergency Incident Management Systems by Louis N. Molino, Sr. Pdf

A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.

The CIO’s Guide to Information Security Incident Management

Matthew William Arthur Pemble,Wendy Fiona Goucher
The CIO s Guide to Information Security Incident Management Book PDF

Author : Matthew William Arthur Pemble,Wendy Fiona Goucher
Publisher : CRC Press
Page : 298 pages
File Size : 43,9 Mb
Release : 2018-10-26
Category : Computers
ISBN : 9781351643795

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The CIO’s Guide to Information Security Incident Management by Matthew William Arthur Pemble,Wendy Fiona Goucher Pdf

This book will help IT and business operations managers who have been tasked with addressing security issues. It provides a solid understanding of security incident response and detailed guidance in the setting up and running of specialist incident management teams. Having an incident response plan is required for compliance with government regulations, industry standards such as PCI DSS, and certifications such as ISO 27001. This book will help organizations meet those compliance requirements.

Incident Management for I.T. Departments

Darren O'Toole
Incident Management for I T Departments Book PDF

Author : Darren O'Toole
Publisher : CreateSpace
Page : 48 pages
File Size : 54,5 Mb
Release : 2015-04-04
Category : Electronic
ISBN : 1511631740

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Incident Management for I.T. Departments by Darren O'Toole Pdf

An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations

Major Incident Management for IT Operations

Christopher Skelton
Major Incident Management for IT Operations Book PDF

Author : Christopher Skelton
Publisher : Unknown
Page : 34 pages
File Size : 45,7 Mb
Release : 2017-09-14
Category : Electronic
ISBN : 1549746731

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Major Incident Management for IT Operations by Christopher Skelton Pdf

There are numerous books on incident management from different best practices, but few that provide a comprehensive guide to major incident management for information technology IT. The ITIL� IT Operations Manual has 3 paragraphs dedicated to major incident management. Major incident management has become a career choice as many businesses employ specialists responsible for returning services to normal as soon as possible after a major incident while minimising impact to the business. Hence, this book has been written focusing on those elements of major incident management which were not covered in this level of detail by best practice frameworks or by other authors. This book has been written considering the challenges faced by major incident managers focusing on the definition and establishment of a major incident management process, roles and responsibilities, skills, showing value through matrices and self-management tips and tricks during a major incident.This book takes the reader through all aspects of major incident management:1. Introduction to Major Incident Management - A high level introduction discussing what a major incident is and what major incident management is and is not.2. Defining What Constitutes a Major Incident - Rules for assigning priorities to Incidents, including the definition of what constitutes a major incident as agreed between IT and the business. It outlines sequential steps could help define which incidents should trigger the invocation of the major incident process.3. Define Interfaces with Other Functions - Defines the relationship with all stakeholders, building the cross-functional team.4. Define the Engagement and Escalation Plan - Processes that need to be in place to ensure rapid engagement when a major incident is reported.5. Major Incident Management Tools and Infrastructure - These will enable efficient, effective and rapid resolution of major incidents.6. Define the Major Incident Management Process - The sequence of steps that should occur following a major incident being reported. This includes process flow charts and the definition of roles and responsibilities.7. Roles and Responsibilities - Agreed and defined responsibilities for all of the cross-functional major incident management team members.8. Communication Plan - Defined and agreed plan to communicate a major incidents status across all stakeholders,9. Post Major Incident Review - Identify lessons learnt to enable continuous service improvement and handover to problem management.10. SLA's, OLA's and UC's - Defining and agreeing the major incident management service level agreements with the business and the operating level agreements and third party underpinning contracts required to support these agreements.11. Major Incident Management Matrix - Measuring performance against service level agreements and key performance indicators.12. Major Incident Manager Self-Management - Tips and tricks for the major incident manager to manage the incident as effectively and efficiently as possible in stressful scenarios.

Computer Incident Response and Product Security

Damir Rajnovic
Computer Incident Response and Product Security Book PDF

Author : Damir Rajnovic
Publisher : Pearson Education
Page : 406 pages
File Size : 45,5 Mb
Release : 2010-12-06
Category : Computers
ISBN : 9780132491495

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Computer Incident Response and Product Security by Damir Rajnovic Pdf

Computer Incident Response and Product Security The practical guide to building and running incident response and product security teams Damir Rajnovic Organizations increasingly recognize the urgent importance of effective, cohesive, and efficient security incident response. The speed and effectiveness with which a company can respond to incidents has a direct impact on how devastating an incident is on the company’s operations and finances. However, few have an experienced, mature incident response (IR) team. Many companies have no IR teams at all; others need help with improving current practices. In this book, leading Cisco incident response expert Damir Rajnovi ́c presents start-to-finish guidance for creating and operating effective IR teams and responding to incidents to lessen their impact significantly. Drawing on his extensive experience identifying and resolving Cisco product security vulnerabilities, the author also covers the entire process of correcting product security vulnerabilities and notifying customers. Throughout, he shows how to build the links across participants and processes that are crucial to an effective and timely response. This book is an indispensable resource for every professional and leader who must maintain the integrity of network operations and products—from network and security administrators to software engineers, and from product architects to senior security executives. -Determine why and how to organize an incident response (IR) team -Learn the key strategies for making the case to senior management -Locate the IR team in your organizational hierarchy for maximum effectiveness -Review best practices for managing attack situations with your IR team -Build relationships with other IR teams, organizations, and law enforcement to improve incident response effectiveness -Learn how to form, organize, and operate a product security team to deal with product vulnerabilities and assess their severity -Recognize the differences between product security vulnerabilities and exploits -Understand how to coordinate all the entities involved in product security handling -Learn the steps for handling a product security vulnerability based on proven Cisco processes and practices -Learn strategies for notifying customers about product vulnerabilities and how to ensure customers are implementing fixes This security book is part of the Cisco Press Networking Technology Series. Security titles from Cisco Press help networking professionals secure critical data and resources, prevent and mitigate network attacks, and build end-to-end, self-defending networks.

ITIL® 2011 At a Glance

John O. Long
ITIL 2011 At a Glance Book PDF

Author : John O. Long
Publisher : Springer Science & Business Media
Page : 95 pages
File Size : 55,5 Mb
Release : 2012-07-01
Category : Computers
ISBN : 9781461438977

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ITIL® 2011 At a Glance by John O. Long Pdf

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Wildland Fire Incident Management Field Guide

NWCG
Wildland Fire Incident Management Field Guide Book PDF

Author : NWCG
Publisher : NWCG Training Branch
Page : 128 pages
File Size : 50,6 Mb
Release : 2014-06-06
Category : Electronic
ISBN : 8210379456XXX

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Wildland Fire Incident Management Field Guide by NWCG Pdf

The Wildland Fire Incident Management Field Guide is a revision of what used to be called the Fireline Handbook, PMS 410-1. This guide has been renamed because, over time, the original purpose of the Fireline Handbook had been replaced by the Incident Response Pocket Guide, PMS 461. As a result, this new guide is aimed at a different audience, and it was felt a new name was in order.

Intelligence-Driven Incident Response

Scott J Roberts,Rebekah Brown
Intelligence Driven Incident Response Book PDF

Author : Scott J Roberts,Rebekah Brown
Publisher : "O'Reilly Media, Inc."
Page : 397 pages
File Size : 42,8 Mb
Release : 2017-08-21
Category : Computers
ISBN : 9781491935194

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Intelligence-Driven Incident Response by Scott J Roberts,Rebekah Brown Pdf

Using a well-conceived incident response plan in the aftermath of an online security breach enables your team to identify attackers and learn how they operate. But, only when you approach incident response with a cyber threat intelligence mindset will you truly understand the value of that information. With this practical guide, you’ll learn the fundamentals of intelligence analysis, as well as the best ways to incorporate these techniques into your incident response process. Each method reinforces the other: threat intelligence supports and augments incident response, while incident response generates useful threat intelligence. This book helps incident managers, malware analysts, reverse engineers, digital forensics specialists, and intelligence analysts understand, implement, and benefit from this relationship. In three parts, this in-depth book includes: The fundamentals: get an introduction to cyber threat intelligence, the intelligence process, the incident-response process, and how they all work together Practical application: walk through the intelligence-driven incident response (IDIR) process using the F3EAD process—Find, Fix Finish, Exploit, Analyze, and Disseminate The way forward: explore big-picture aspects of IDIR that go beyond individual incident-response investigations, including intelligence team building