Intercultural Services

Author : Gary M. Wederspahn
Publisher : Routledge
Page : 359 pages
File Size : 52,6 Mb
Release : 2000
Category : Business & Economics
ISBN : 9780877193449

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Intercultural Services by Gary M. Wederspahn Pdf

For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.

Author : Gary M. Wederspahn,William R. Sheridan
Publisher : Routledge
Page : 250 pages
File Size : 42,7 Mb
Release : 2009-11-03
Category : Business & Economics
ISBN : 9781136394720

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Intercultural Services by Gary M. Wederspahn,William R. Sheridan Pdf

For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.

Author : Pei-Luen Patrick Rau,Tom Plocher,Yee-Yin Choong
Publisher : CRC Press
Page : 263 pages
File Size : 53,9 Mb
Release : 2012-12-04
Category : Computers
ISBN : 9781439838747

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Cross-Cultural Design for IT Products and Services by Pei-Luen Patrick Rau,Tom Plocher,Yee-Yin Choong Pdf

With the increase of globalization of business and industry, IT products and services are often produced and marketed across geographical cultural boundaries without adequate consideration of culture. There is a high probability that IT products and services developed in one country may not be effectively used in another country, which may hinder their market penetration, sales, and use. Based on research and practice, Cross-Cultural Design for IT Products and Services provides a resource for human factors engineers, designers, and marketing professionals who define and develop IT products and services for the global market. With its extensive review of cross-cultural theory and cross-cultural design literature, it is also a resource for those who are interested in research on cross-cultural design. The book presents an overview of the dimensions of culture that have implications for human information processing and affective response. It examines a set of user interface design guidelines grouped into five areas: language, use of color, icons and images, navigation, and information architecture. Also, it addresses physical ergonomics and anthropometry issues. The text translates theory and guidelines into a practical methodology and discusses how to integrate methods of cross-cultural design into a standard engineering process for product development. The authors review and reappraise theories, models, principles, and techniques for design of IT products and services that will be marketed globally. They provide guidelines for user interface design across North American, Asian, and other cultures. Applying the guidelines within the methodological framework provided will enhance the usability and effectiveness of the IT product or service, and contribute to greater user satisfaction, increased productivity, higher sales, and lower product support costs.

Author : Jessie Sutherland
Publisher : Unknown
Page : 183 pages
File Size : 46,6 Mb
Release : 2005
Category : Arbitration and award
ISBN : 0973698829

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Worldview Skills by Jessie Sutherland Pdf

Author : Robert Doyle,L. A. Visano,Giovannini, Maria,Social Planning Council of Metropolitan Toronto
Publisher : Unknown
Page : 152 pages
File Size : 43,6 Mb
Release : 1987
Category : Medical
ISBN : UOM:39015014885092

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Access to Health and Social Services for Members of Diverse Cultural and Racial Groups in Metropolitan Toronto by Robert Doyle,L. A. Visano,Giovannini, Maria,Social Planning Council of Metropolitan Toronto Pdf

Author : Mariana Assenova,Maria Vodenska
Publisher : Cambridge Scholars Publishing
Page : 376 pages
File Size : 55,9 Mb
Release : 2018-12-17
Category : Reference
ISBN : 9781527523609

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Traditions and Innovations in Contemporary Tourism by Mariana Assenova,Maria Vodenska Pdf

This book presents significant theoretical and empirical studies of various aspects of hospitality and tourism from the perspectives of both tradition and innovation. With thirty-nine contributors from Bulgaria, Croatia, Indonesia, Italy, Portugal, Slovenia, Switzerland, Turkey, and the USA, it offers a collection of recent regional and marketing studies. The first part is dedicated to traditional tourism and hospitality issues ranging from tourism policy and planning and management practices, through cultural event marketing to the need for more intercultural communication. Special attention is paid to new developments in specialised types of tourism and specific tourist destinations. The second part of the book deals with new developments in the tourism industry offering a range of chapters on new technologies and techniques, the modern concept of urban and city tourism development and specific new and innovative tourism types and products.

Author : Darren LaScotte,Bethany Peters
Publisher : University of Michigan Press
Page : 169 pages
File Size : 51,6 Mb
Release : 2021-07-30
Category : Education
ISBN : 9780472038565

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Intercultural Skills in Action by Darren LaScotte,Bethany Peters Pdf

Although traditional ESL/EFL textbooks have primarily introduced cultural topics at a knowledge level only, this textbook is designed to create meaningful opportunities for students to reflect on and practice intercultural skills in ways that are relatable in their daily lives and that can lead to a more satisfying US academic experience.

Author : Piyush Sharma
Publisher : Springer
Page : 101 pages
File Size : 50,7 Mb
Release : 2018-06-19
Category : Business & Economics
ISBN : 9783319919416

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Intercultural Service Encounters by Piyush Sharma Pdf

This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.

Author : Council of Europe. Directorate General III--Social Cohesion,European Commission. Directorate-General for Employment, Social Affairs and Inclusion
Publisher : Council of Europe
Page : 132 pages
File Size : 44,6 Mb
Release : 2011-01-01
Category : Social Science
ISBN : 9287171432

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Intercultural Competences in Social Services by Council of Europe. Directorate General III--Social Cohesion,European Commission. Directorate-General for Employment, Social Affairs and Inclusion Pdf

If we are to build an inclusive institutional culture within the increasingly pluralist societies of 21st century Europe, focusing solely on the development of skills and knowledge is not enough. There have to be changes in the way in which administrative authorities and the organisations providing services to the public view their role and in the action they take. While it is essential for migrants to learn the language of their host country, understanding the codes of conduct, standards, allegiances, rules and exceptions is perhaps an even greater challenge. This clearer understanding of the institutional fabric is an inevitable part of what is termed "integration" and also applies to minorities. Since this process does not occur unassisted, this guide puts forward a number of proposals to help acquire the institutional skills which are vital for understanding, dialogue, guidance, negotiation and conflict resolution, to name but a few. These are all aspects inherent in interaction processes and essential for respecting diversity. This guide is an indispensable tool for public and private operators, social workers, mediators and all other stakeholders aware of the need to incorporate these aspects into their exchanges, particularly when rights and human dignity are at stake. This will help nurture confidence in public institutions and avoid the development of fear or any other barrier which could lead to unequal access - or indeed no access - to social, health-care or other services. Through this work, the Council of Europe reminds us that in pluralist societies the most effective guarantee of successful integration and harmonious co-existence is social justice.

Author : Ivana Beveridge
Publisher : Routledge
Page : 181 pages
File Size : 55,9 Mb
Release : 2020-11-17
Category : Business & Economics
ISBN : 9781000218091

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Intercultural Marketing by Ivana Beveridge Pdf

With companies actively marketing products and services beyond their borders, marketers must understand culturally ingrained consumer behavior throughout the world. Focusing on psychological and social dimensions of these behaviors, this textbook brings together academic research and contemporary case studies from marketing practice. Built on a strong, cross-disciplinary theoretical foundation and extensive practice experience, this concisely written text is a practical guide to understanding the intricacies of cultural influence on consumption, and for the design and implementation of effective intercultural marketing strategies, focused on branding and promotion. The book uses representative, well-known corporate cases while also including dynamic examples from the sharing economy, blockchain, and emerging economy companies. Incorporating strategy, sociology, linguistics, cross-cultural communications, psychology, philosophy, religious studies, and economics, the book is particularly distinguished from the mainstream by introducing non-Western frameworks. Upper-level undergraduate and postgraduate students of marketing and international business will benefit from the book’s new concepts and novel methods, as well as clear objectives, examples, and discussion topics in each chapter. Instructors will appreciate the inclusion of a semester-long project for students, allowing them to wear the "practitioner’s hat" and including practice in a netnographic research method.

Author : Phil Wood,Council of Europe
Publisher : Council of Europe
Page : 132 pages
File Size : 49,5 Mb
Release : 2010-01-01
Category : Social Science
ISBN : 928716732X

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Intercultural Cities by Phil Wood,Council of Europe Pdf

Intercultural cities introduces a new model of local governance and policy in the age of diversity: the model of intercultural integration. This model has been built on the basis of experience in real-life cities and with their active participation. City-to-city mentoring and learning have played a key role in this process. This volume explains what intercultural integration means in practice: how it affects policies, governance and citizenship, public discourse, media relations, public services and the urban environment. It reviews the processes that facilitate the development of intercultural strategies and presents a wide range of examples, including the intercultural profiles of 11 cities across Europe. Intercultural integration adds another dimension to the management of culturally diverse populations, compared to previous models, in particular multiculturalism. In addition to non-discrimination, equal opportunities and cultural rights, interculturalism focuses on building trust and cohesion by encouraging interaction and mixing between cultural groups in the public realm and encouraging a positive discourse and attitude to diversity within the community.It also focuses on improving the efficiency of public services by making them more culturally sensitive and adapted to the needs of diverse users, and on the need for specific services such as those dealing with intercultural mediation and conflict prevention.

Author : Anonim
Publisher : Unknown
Page : 540 pages
File Size : 49,8 Mb
Release : 2001
Category : Books
ISBN : UOM:39015078353326

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MultiCultural Review by Anonim Pdf

Author : Thomas Vulpe,Canadian Foreign Service Institute. Centre for Intercultural Learning
Publisher : Unknown
Page : 62 pages
File Size : 47,7 Mb
Release : 2001
Category : Electronic
ISBN : OCLC:851306913

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A Profile of the Interculturally Effective Person by Thomas Vulpe,Canadian Foreign Service Institute. Centre for Intercultural Learning Pdf

Author : Carmen Valero-Garcés
Publisher : Cambridge Scholars Publishing
Page : 235 pages
File Size : 46,6 Mb
Release : 2014-10-21
Category : Medical
ISBN : 9781443870214

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Health, Communication and Multicultural Communities by Carmen Valero-Garcés Pdf

"Communicating in multicultural settings is a field of central interest to those involved in ensuring access to healthcare. Ever-increasing migration requires access to essential legal, medical and social services. This book provides an overview of current issues in this field through a multi-faceted approach, situating the work of potential healthcare professionals and intercultural intermediaries in the broader context of public service providers and practitioners. The book is not oriented towards one population in particular; rather it is directed towards multiple groups, mainly to students of the health sciences and medical professionals interested in communicating with migrants and visitors, and those who have to work in multicultural settings. It is not a theoretical book, nor is it rule-based by any means. It is a handbook oriented towards reflection and practice resulting from years of experience training mediators, interpreters and translators working in minority languages within multicultural settings. It can be used for self-study and independent learning, but will also be extremely useful to teachers and trainers of future doctors and medical staff who seek materials or readings for their classes. Furthermore, it represents an excellent resource for mediators, interpreters and translators who want to learn more about communication in healthcare setting"--Provided by publisher.

Author : Stanford University. Workshop on Intercultural Education
Publisher : Unknown
Page : 68 pages
File Size : 54,9 Mb
Release : 1946
Category : Democracy
ISBN : STANFORD:36105007922664

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Charting Intercultural Education, 1945-55 by Stanford University. Workshop on Intercultural Education Pdf