International Multi Unit Leadership

Author : Chris Edger
Publisher : Routledge
Page : 240 pages
File Size : 51,6 Mb
Release : 2016-04-22
Category : Business & Economics
ISBN : 9781317113911

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International Multi-Unit Leadership by Chris Edger Pdf

In International Multi-Unit Leadership, Chris Edger builds on his earlier Effective Multi-Unit Leadership. First - showcasing up-to-date, contemporaneous case studies of market-leading international organisations - the book takes a cross-border perspective on leading from the middle in international subsidiaries that are committing significant capital to land-based multi-unit infrastructures. Secondly, it captures the zeitgeist of internationalizing hospitality, retail, service and leisure organizations facing challenges in relation to multi-channel/smart technology spread, divergent national cultures and emergent, imitative local competition. Thirdly, it addresses the conundrum that most subsidiary multi-unit leaders (regional, area and district managers) face, generating commitment amongst their unit managers and team members, whilst coping with their firm’s country of origin-based control and change agendas. Continuing the themes that emerged in his earlier book, particularly around how multi-unit leaders (MULs) and directors are expected to expedite a number of competing and contradictory functions, the author finds that in subsidiary-based international situations, complexity and ambiguity escalates due to 'distance decay' and the level of internal and external contextual turbulence. Based on exemplary case studies, the author examines how high-performance MULs manage paradox and ambiguity within an international context and how organizations can deliver local effectiveness within a strategic framework determined by a policy-making centre hundreds or thousands of miles away. The research and case studies in this book will appeal to managers within international multi-unit enterprises, service directors wishing to train and coach others, students on any of the increasing number of multi-unit management programmes being run in business schools, and academics with an interest in internationalizing service-based enterprises.

Author : Chris Edger
Publisher : Gower Publishing Company
Page : 328 pages
File Size : 49,8 Mb
Release : 2013-11-01
Category : Business & Economics
ISBN : 1472421981

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Effective Multi-Unit Leadership and International Multi-Unit Leadership by Chris Edger Pdf

Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda.Based on extensive case study research across multi-unit service organisations in developed economies this first book is an essential guide to practitioners and academics on the art and science of Effective Multi-Unit Leadership. Edger provides an Integrated Model of MUL that explains how key activities are driven through behavioural practices underpinned by MUL personal characteristics.The second book, International Multi-Unit Leadership, takes a broader cross-border perspective on 'leading from the middle' in international service-based subsidiaries that are committing significant capital to emerging markets and addresses how MULs generate commitment amongst unit managers and team members, whilst coping with their firm's country of origin-based control agendas.

Author : Chris Edger
Publisher : Routledge
Page : 240 pages
File Size : 55,6 Mb
Release : 2016-04-22
Category : Business & Economics
ISBN : 9781317113928

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International Multi-Unit Leadership by Chris Edger Pdf

In International Multi-Unit Leadership, Chris Edger builds on his earlier Effective Multi-Unit Leadership. First - showcasing up-to-date, contemporaneous case studies of market-leading international organisations - the book takes a cross-border perspective on leading from the middle in international subsidiaries that are committing significant capital to land-based multi-unit infrastructures. Secondly, it captures the zeitgeist of internationalizing hospitality, retail, service and leisure organizations facing challenges in relation to multi-channel/smart technology spread, divergent national cultures and emergent, imitative local competition. Thirdly, it addresses the conundrum that most subsidiary multi-unit leaders (regional, area and district managers) face, generating commitment amongst their unit managers and team members, whilst coping with their firm’s country of origin-based control and change agendas. Continuing the themes that emerged in his earlier book, particularly around how multi-unit leaders (MULs) and directors are expected to expedite a number of competing and contradictory functions, the author finds that in subsidiary-based international situations, complexity and ambiguity escalates due to 'distance decay' and the level of internal and external contextual turbulence. Based on exemplary case studies, the author examines how high-performance MULs manage paradox and ambiguity within an international context and how organizations can deliver local effectiveness within a strategic framework determined by a policy-making centre hundreds or thousands of miles away. The research and case studies in this book will appeal to managers within international multi-unit enterprises, service directors wishing to train and coach others, students on any of the increasing number of multi-unit management programmes being run in business schools, and academics with an interest in internationalizing service-based enterprises.

Author : Chris Edger
Publisher : Routledge
Page : 310 pages
File Size : 48,8 Mb
Release : 2016-04-29
Category : Business & Economics
ISBN : 9781317145530

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Effective Multi-Unit Leadership by Chris Edger Pdf

There is a growing recognition of the increasing importance of ’local leadership’ practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of ’portfolio optimisation through social exchange’ (POSE) where MULs apply ’local leadership’, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies.

Author : Jim Sullivan
Publisher : Unknown
Page : 128 pages
File Size : 47,8 Mb
Release : 2011-06-23
Category : Electronic
ISBN : 0971584915

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Multi-Unit Leadership by Jim Sullivan Pdf

Multi-Unit Leadership is the best-selling book used in over 170,000 businesses worldwide. Managing multiple units requires significantly different skills than managing just one. This book details those skills in seven distinct stages and shares the best practices from successful multiunit leaders worldwide. Perfect for regional managers and franchisees who need to know the difference between hands-on management and indirect influence. Written in a detailed and fun format perfect for today's Digital Age leaders, Multiunit Leadership examines the unique role and requirements of managers who are responsible for two to forty units. Our research with over 500 successful Multi-Unit Leaders (MULs) reveals the best practices and unique expertise that differentiates high-performing mulitunit leaders from average ones. Chockablock-full of specific examples, expert opinion and case-study scenarios, the seven leadership stages outlined in the book include: Brand Ambassador, Servant Leadership, Marketing Guru, Head Coach, Talent Scout, Synergist and Goal-Getter. You'll learn how to better manage time and projects, how to develop stronger teams, how to get maximum impact from your store visits, and how to consistently build sales by working smarter, not harder. Readers can assess their own strengths and challenges compared to the industry's best MULs at the end of each chapter and compile their own best practices relative to people, performance, and productivity. Companies using the book include McDonald's, American Express, Coca-Cola, Starbucks, Target, Jiffy Lube, Supercuts, Applebee's, and Sam's Club.

Author : Chris Edger
Publisher : Libri Publishing Limited
Page : 168 pages
File Size : 44,8 Mb
Release : 2014-09-30
Category : Business & Economics
ISBN : 9781909818118

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Professional Area Management by Chris Edger Pdf

Building upon his earlier book Effective Multi-Unit Leadership (described by the Leadership and Organization Journal as ‘one of the key books of its kind for this decade’) Professor Chris Edger has produced a book that clearly defines and outlines the ‘professional practice’ of outstanding retail Area Managers. Bursting with real-life Case Studies this book will be essential reading for General Managers who aim to go further up the chain of command and Area Managers who want to be the best! Professor Edger outlines how Area Managers can ‘close down the distance’ between themselves and their units in order to optimise performance. Without abandoning academic rigor he produces essential ‘how to’ checklists for the ambitious GM or Area Manager that can be applied out in the field. This book is a must read for those that aspire to become great retail Area Managers.

Author : Chris Edger
Publisher : Unknown
Page : 128 pages
File Size : 45,8 Mb
Release : 2016-10-31
Category : Electronic
ISBN : 1138257788

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Effective Multi-Unit Leadership by Chris Edger Pdf

There is a growing recognition of the increasing importance of local leadership practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of portfolio optimisation through social exchange (POSE) where MULs apply local leadership, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies."

Author : Anonim
Publisher : Unknown
Page : 688 pages
File Size : 42,9 Mb
Release : 2008
Category : Dissertations, Academic
ISBN : STANFORD:36105131550340

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Dissertation Abstracts International by Anonim Pdf

Author : Christopher Muller
Publisher : Unknown
Page : 0 pages
File Size : 50,9 Mb
Release : 2023-03-12
Category : Electronic
ISBN : 1329099249

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The Leader of Managers 2nd Edition 2023 by Christopher Muller Pdf

This is the long-awaited 2nd Edition of the 2013 The Leader of Managers by Dr. Christopher Muller. Updated from the original with new perspectives after the Global Pandemic for all people who manage and lead in a multi-unit, multi-site or multi-concept enterprise. With new and updated material, it is written from Dr. Muller's decades of experience teaching and writing about restaurant chains. But it is equally relevant for anyone who manages complex organizations, including Retail, Pharmacy, Banking, Services, Technology, and the rapidly expanding Health and Caring industries. If you "manage other managers" this is a must-read book.

Author : Niamh O'Keeffe
Publisher : Unknown
Page : 0 pages
File Size : 44,5 Mb
Release : 2020
Category : Business & Economics
ISBN : 1789662184

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Future Shaper by Niamh O'Keeffe Pdf

Learn how to take control of the future, lead innovation and create success.

Author : Jim Sullivan
Publisher : Unknown
Page : 0 pages
File Size : 46,6 Mb
Release : 2011-09-05
Category : Industrial management
ISBN : 0971584982

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Fundamentals by Jim Sullivan Pdf

Fundamentals: 9 Ways to Be Brilliant at the Basics of Business explores the core essentials of operating successful organizations in the Digital Age. Chockablock-full of detail, specifics and bite-sized content perfect for 21st Century business professionals.

Author : Francis A Kwansa,H.G. Parsa
Publisher : Routledge
Page : 371 pages
File Size : 54,6 Mb
Release : 2014-06-11
Category : Business & Economics
ISBN : 9781317956228

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Quick Service Restaurants, Franchising, and Multi-Unit Chain Management by Francis A Kwansa,H.G. Parsa Pdf

Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants. Quick-service restaurants (QSR) are the dominant sector of the foodservice industry and a one-hundred-billion-dollar industry. Since their inception in the 1920s, quick-service restaurants have become one of the cultural icons of America. This informative book contains vital information on: growth, change and strategy in the international foodservice industry food safety as an international problem and the formation of outreach committees to combat the challenges faced globally food consumption patterns and the driving forces that influence consumer food preferences the differences between mature and younger customers’ expectations and experiences in QSRs, casual, and fine dining restaurants consumer attitudes toward airline food adding quick-service meals to airplane menus factors influencing parental patronage of QSRs a case study on how Billy Ingram, founder of White Castle restaurants, made the hamburger a staple on American menus

Author : Jean Lau Chin,Joseph E. Trimble
Publisher : SAGE Publications
Page : 345 pages
File Size : 54,7 Mb
Release : 2014-09-02
Category : Business & Economics
ISBN : 9781483312446

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Diversity and Leadership by Jean Lau Chin,Joseph E. Trimble Pdf

Although leadership theories have evolved to reflect changing social contexts, many remain silent on issues of equity, diversity, and social justice. Diversity and Leadership, by Jean Lau Chin and Joseph E. Trimble, offers a new paradigm for examining leadership by bringing together two domains—research on leadership and research on diversity—to challenge existing notions of leadership and move toward a diverse and global view of society and its institutions. This compelling book delivers an approach to leadership that is inclusive, promotes access for diverse leaders, and addresses barriers that narrowly confine our perceptions and expectations of leaders. Redefining leadership as global and diverse, the authors impart new understanding of who our leaders are, the process of communication, exchange between leaders and their members, criteria for selecting, training, and evaluating leaders in the 21st century, and the organizational and societal contexts in which leadership is exercised.

Author : Institute of Medicine,Committee on the Robert Wood Johnson Foundation Initiative on the Future of Nursing, at the Institute of Medicine
Publisher : National Academies Press
Page : 700 pages
File Size : 48,6 Mb
Release : 2011-02-08
Category : Medical
ISBN : 9780309208956

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The Future of Nursing by Institute of Medicine,Committee on the Robert Wood Johnson Foundation Initiative on the Future of Nursing, at the Institute of Medicine Pdf

The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.

Author : William P. Fisher,Christopher Craig Muller
Publisher : Prentice Hall
Page : 152 pages
File Size : 50,9 Mb
Release : 2005
Category : Biography & Autobiography
ISBN : IND:30000095160614

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Four-dimensional Leadership by William P. Fisher,Christopher Craig Muller Pdf

Featuring an integrated, comprehensive approach to total leadership this volume takes a life-cycle matching approach that stresses matching the right individual at the right time in the development of an organization. The companion volume, Leadership Exercises: TP aking A Leadership Role in the Hospitality Industry provides 50 real-life exercises designed to provoke thought, discussion and insight. The authors examine the individual as the leader, the life-cycle, the organization and the community as they relate to leadership. For those interested in a unique, comprehensive approach to leadership.