Iso Iec 20000 1 2011 A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
Page : 161 pages
File Size : 54,9 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789087539313

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ISO/IEC 20000-1:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:- it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;- it supports ISO/IEC 20000-1: 2011training and certification;- it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Author : Mart Rovers
Publisher : Van Haren
Page : 178 pages
File Size : 51,7 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401800570

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ISO/IEC 20000:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Author : Dolf van der Haven
Publisher : Van Haren
Page : 75 pages
File Size : 46,9 Mb
Release : 2020-10-26
Category : Education
ISBN : 9789401807029

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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition by Dolf van der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author : Mart Rovers
Publisher : Van Haren
Page : 162 pages
File Size : 51,6 Mb
Release : 2012-02-02
Category : Education
ISBN : 9789087536824

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ISO/IEC 20000-1:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Author : Mart Rovers
Publisher : Van Haren
Page : 177 pages
File Size : 49,5 Mb
Release : 2013-02-27
Category : Education
ISBN : 9789087537265

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ISO/IEC 20000:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Author : Van Haren Publishing
Publisher : Van Haren Pub
Page : 77 pages
File Size : 43,7 Mb
Release : 2006-08
Category : Business & Economics
ISBN : 9077212892

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ISO/IEC 20000 Pocket Guide by Van Haren Publishing Pdf

This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)

Author : Victoriano Gomez Garrido
Publisher : Van Haren
Page : 152 pages
File Size : 45,9 Mb
Release : 2014-01-16
Category : Education
ISBN : 9789087537623

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EXIN IT Service Management Foundation based on ISO/IEC20000 by Victoriano Gomez Garrido Pdf

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.

Author : Dolf Van Der Haven
Publisher : Itsm Press
Page : 48 pages
File Size : 44,5 Mb
Release : 2018-09-13
Category : Electronic
ISBN : 1912651343

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A Guide to Iso/Iec 20000-1 by Dolf Van Der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book provides and overview of this revised standard for service management.

Author : Pierre Bernard
Publisher : Van Haren
Page : 473 pages
File Size : 53,6 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789087539238

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Foundations of ITIL® 2011 Edition by Pierre Bernard Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

Author : Dolf van der Haven
Publisher : Van Haren
Page : 100 pages
File Size : 42,9 Mb
Release : 2020-10-26
Category : Education
ISBN : 9789401807036

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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition by Dolf van der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author : Alan Calder
Publisher : IT Governance Ltd
Page : 42 pages
File Size : 42,7 Mb
Release : 2019-09-26
Category : Business & Economics
ISBN : 9781787781696

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ISO/IEC 38500: A pocket guide, second edition by Alan Calder Pdf

This useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.

Author : Van Haren Publishing
Publisher : Unknown
Page : 75 pages
File Size : 55,5 Mb
Release : 2020-10-26
Category : Business & Economics
ISBN : 9401807019

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It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide by Van Haren Publishing Pdf

'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author : Alan Calder
Publisher : Unknown
Page : 128 pages
File Size : 44,5 Mb
Release : 2019
Category : Electronic
ISBN : 1787781704

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ISO/IEC 38500 by Alan Calder Pdf

Author : Jan van Bon,David Clifford
Publisher : Van Haren
Page : 214 pages
File Size : 50,8 Mb
Release : 2008-03-03
Category : Education
ISBN : 9789087531966

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Implementing ISO/IEC 20000 Certification: The Roadmap by Jan van Bon,David Clifford Pdf

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Author : David Clifford
Publisher : IT Governance Ltd
Page : 0 pages
File Size : 46,9 Mb
Release : 2010
Category : Computer service industry
ISBN : 1849280452

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ISO/IEC 20000 by David Clifford Pdf

This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001.