Iso Iec 20000 2011 A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
Page : 177 pages
File Size : 48,9 Mb
Release : 2013-02-27
Category : Education
ISBN : 9789087537265

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ISO/IEC 20000:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Author : Mart Rovers
Publisher : Van Haren
Page : 161 pages
File Size : 51,9 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789087539313

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ISO/IEC 20000-1:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:- it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;- it supports ISO/IEC 20000-1: 2011training and certification;- it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Author : Mart Rovers
Publisher : Van Haren
Page : 162 pages
File Size : 48,6 Mb
Release : 2012-02-02
Category : Education
ISBN : 9789087536824

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ISO/IEC 20000-1:2011 - A Pocket Guide by Mart Rovers Pdf

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Author : Dolf van der Haven
Publisher : Van Haren
Page : 75 pages
File Size : 44,9 Mb
Release : 2020-10-26
Category : Education
ISBN : 9789401807029

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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition by Dolf van der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author : Van Haren Publishing
Publisher : Van Haren Pub
Page : 77 pages
File Size : 51,7 Mb
Release : 2006-08
Category : Business & Economics
ISBN : 9077212892

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ISO/IEC 20000 Pocket Guide by Van Haren Publishing Pdf

This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)

Author : Rommert Stellingwerf,Anton Zandhuis
Publisher : Van Haren
Page : 154 pages
File Size : 47,7 Mb
Release : 2013-06-19
Category : Education
ISBN : 9789087538095

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ISO 21500 Guidance on project management – A Pocket Guide by Rommert Stellingwerf,Anton Zandhuis Pdf

This pocket guide explains the content and the practical use of ISO 21500 - Guidance on project management, the latest international standard for project management, and the first of a family of ISO standards for project, portfolio and program management. ISO 21500 is meant for senior managers and project sponsors to better understand project management and to properly support projects, for project managers and their team members to have a reference for comparing their projects to others and it can be used as a basis for the development of national standards. This pocket guide provides a quick introduction as well as a structured overview of this guidance and deals with the key issues within project management: • Roles and responsibilities • Balancing the project constraints • Competencies of project personnel All ISO 21500 subject groups (themes) are explained: Integration, Stakeholder, Scope, Resource, Time, Cost, Risk, Quality, Procurement and Communication. A separate chapter explains the comparison between, ISO 21500 and PMBOK® Guide PRINCE2, Agile, Lean, Six Sigma and other methods, practices and models. Finally, it provides a high level description of how ISO 21500 can be applied in practice using a generic project life cycle. Proper application of this new globally accepted project management guideline will support organizations and individuals in growing their project management maturity consistently to a professional level.

Author : Jan van Bon
Publisher : Van Haren
Page : 194 pages
File Size : 48,8 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789087539788

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ITIL® 2011 Edition - A Pocket Guide by Jan van Bon Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

Author : Remko van der Pols & Yvette Backer
Publisher : Van Haren
Page : 152 pages
File Size : 47,6 Mb
Release : 2014-02-26
Category : Education
ISBN : 9789087536435

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ASL® 2 - A Pocket Guide by Remko van der Pols & Yvette Backer Pdf

The Application Services Library ASL is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then. This compact book offers a generic introduction and additional background information through a case study. This case study offers a historic perspective, with examples comparing the past situation for ASL and the present with ASL 2. ASL will offer support to anyone implementing application management. Additional support is given by best practices that are published on the website of the ASL BiSL Foundation. ASL aligns with other frameworks, e.g. BiSL for Business Information Management and ITIL for IT Service Management.

Author : Jan van Bon a.o.
Publisher : Van Haren
Page : 194 pages
File Size : 49,5 Mb
Release : 2011-12-30
Category : Education
ISBN : 9789087536763

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ITIL® 2011 Edition – A Pocket Guide by Jan van Bon a.o. Pdf

Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

Author : Alan Calder
Publisher : IT Governance Ltd
Page : 42 pages
File Size : 46,8 Mb
Release : 2019-09-26
Category : Business & Economics
ISBN : 9781787781696

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ISO/IEC 38500: A pocket guide, second edition by Alan Calder Pdf

This useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.

Author : Jan van Bon,David Clifford
Publisher : Van Haren
Page : 214 pages
File Size : 42,9 Mb
Release : 2008-03-03
Category : Education
ISBN : 9789087531966

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Implementing ISO/IEC 20000 Certification: The Roadmap by Jan van Bon,David Clifford Pdf

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Author : Alan Calder
Publisher : Unknown
Page : 128 pages
File Size : 48,6 Mb
Release : 2019
Category : Electronic
ISBN : 1787781704

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ISO/IEC 38500 by Alan Calder Pdf

Author : Dolf Van Der Haven
Publisher : Itsm Press
Page : 48 pages
File Size : 43,5 Mb
Release : 2018-09-13
Category : Electronic
ISBN : 1912651343

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A Guide to Iso/Iec 20000-1 by Dolf Van Der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book provides and overview of this revised standard for service management.

Author : Dolf van der Haven
Publisher : Van Haren
Page : 100 pages
File Size : 52,6 Mb
Release : 2020-10-26
Category : Education
ISBN : 9789401807036

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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition by Dolf van der Haven Pdf

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author : David Clifford
Publisher : IT Governance Ltd
Page : 0 pages
File Size : 54,5 Mb
Release : 2010
Category : Computer service industry
ISBN : 1849280452

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ISO/IEC 20000 by David Clifford Pdf

This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001.