Itil

Author : The Stationery Office
Publisher : Stationery Office Books (TSO)
Page : 0 pages
File Size : 50,9 Mb
Release : 2019
Category : IT-infrastruktur
ISBN : 0113316070

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ITIL Foundation, ITIL by The Stationery Office Pdf

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 50,5 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310617

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The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce Pdf

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Author : Claire Agutter
Publisher : IT Governance Ltd
Page : 211 pages
File Size : 44,6 Mb
Release : 2020-04-28
Category : Computers
ISBN : 9781787782204

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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by Claire Agutter Pdf

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Author : Sharon Taylor,Ivor Macfarlane
Publisher : The Stationery Office
Page : 116 pages
File Size : 45,8 Mb
Release : 2006-01-26
Category : Business & Economics
ISBN : 0113309805

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ITIL Small-scale Implementation by Sharon Taylor,Ivor Macfarlane Pdf

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

Author : Liz Gallacher,Helen Morris
Publisher : John Wiley & Sons
Page : 420 pages
File Size : 54,8 Mb
Release : 2012-08-15
Category : Computers
ISBN : 9781119943648

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ITIL Foundation Exam Study Guide by Liz Gallacher,Helen Morris Pdf

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Author : Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher : Stationery Office/Tso
Page : 483 pages
File Size : 45,6 Mb
Release : 2011
Category : Business & Economics
ISBN : 0113313047

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ITIL Service Strategy by Great Britain. Cabinet Office,Great Britain. Stationery Office Pdf

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Author : Klosterboer
Publisher : Pearson Education India
Page : 244 pages
File Size : 43,6 Mb
Release : 2009-09
Category : Electronic
ISBN : 8131729826

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Implementing Itil Change And Release Management by Klosterboer Pdf

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 44,9 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310463

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Service operation by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Author : Realtimepublishers.com
Publisher : Realtimepublishers.com
Page : 103 pages
File Size : 42,6 Mb
Release : 2007
Category : Computers
ISBN : 9781931491747

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The Shortcut Guide to Improving IT Service Support Through ITIL by Realtimepublishers.com Pdf

Author : Malcolm Fry,Office of Government Commerce
Publisher : The Stationery Office
Page : 136 pages
File Size : 46,6 Mb
Release : 2010-03-09
Category : Business & Economics
ISBN : 0113312121

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ITIL lite by Malcolm Fry,Office of Government Commerce Pdf

ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

Author : Claire Agutter
Publisher : IT Governance Publishing Ltd
Page : 79 pages
File Size : 44,7 Mb
Release : 2020-04-14
Category : Computers
ISBN : 9781787782150

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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition by Claire Agutter Pdf

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Author : Peter Farenden
Publisher : John Wiley & Sons
Page : 393 pages
File Size : 43,9 Mb
Release : 2012-04-23
Category : Business & Economics
ISBN : 9781119950134

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ITIL For Dummies by Peter Farenden Pdf

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Author : Office of Government Commerce,Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 55,8 Mb
Release : 2010-05-12
Category : Business & Economics
ISBN : 0113311311

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Introduction to the ITIL service lifecycle by Office of Government Commerce,Great Britain. Office of Government Commerce Pdf

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Author : Office of Government Commerce,Simon Adams
Publisher : The Stationery Office
Page : 196 pages
File Size : 52,5 Mb
Release : 2009-06-16
Category : Business & Economics
ISBN : 0113311974

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ITIL V3 foundation handbook by Office of Government Commerce,Simon Adams Pdf

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.

Author : Rob England
Publisher : Two Hills Ltd
Page : 149 pages
File Size : 40,5 Mb
Release : 2009
Category : Business & Economics
ISBN : 9780958296908

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Owning ITIL by Rob England Pdf

Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)