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The Shortcut Guide To Improving It Service Support Through Itil Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of The Shortcut Guide To Improving It Service Support Through Itil book. This book definitely worth reading, it is an incredibly well-written.
Author : Realtimepublishers.com
Publisher : Realtimepublishers.com
Page : 103 pages
File Size : 55,6 Mb
Release : 2007
Category : Computers
ISBN : 9781931491747
Author : Rebecca Herold
Publisher : Realtimepublishers.com
Page : 88 pages
File Size : 55,9 Mb
Release : 2008
Category : Computers
ISBN : 9781931491846
Author : Rebecca Herold
Publisher : CRC Press
Page : 568 pages
File Size : 47,8 Mb
Release : 2010-08-24
Category : Business & Economics
ISBN : 1439815461
Starting with the inception of an education program and progressing through its development, implementation, delivery, and evaluation, Managing an Information Security and Privacy Awareness and Training Program, Second Edition provides authoritative coverage of nearly everything needed to create an effective training program that is compliant with applicable laws, regulations, and policies. Written by Rebecca Herold, a well-respected information security and privacy expert named one of the "Best Privacy Advisers in the World" multiple times by Computerworld magazine as well as a "Top 13 Influencer in IT Security" by IT Security Magazine, the text supplies a proven framework for creating an awareness and training program. It also: Lists the laws and associated excerpts of the specific passages that require training and awareness Contains a plethora of forms, examples, and samples in the book’s 22 appendices Highlights common mistakes that many organizations make Directs readers to additional resources for more specialized information Includes 250 awareness activities ideas and 42 helpful tips for trainers Complete with case studies and examples from a range of businesses and industries, this all-in-one resource provides the holistic and practical understanding needed to identify and implement the training and awareness methods best suited to, and most effective for, your organization. Praise for: The first edition was outstanding. The new second edition is even better ... the definitive and indispensable guide for information security and privacy awareness and training professionals, worth every cent. As with the first edition, we recommend it unreservedly.. —NoticeBored.com
Author : Realtimepublishers.com
Publisher : Realtimepublishers.com
Page : 96 pages
File Size : 43,8 Mb
Release : 2006
Category : Computers
ISBN : 9781931491556
Author : Greg Shelds
Publisher : Realtimepublishers.com
Page : 73 pages
File Size : 42,5 Mb
Release : 2008
Category : Computers
ISBN : 9781931491877
Author : Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher : BCS, The Chartered Institute for IT
Page : 241 pages
File Size : 40,8 Mb
Release : 2012-05-08
Category : Business & Economics
ISBN : 9781906124939
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
Author : Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Publisher : Van Haren Publishing
Page : 145 pages
File Size : 46,6 Mb
Release : 2008-06-15
Category : Education
ISBN : 9087531281
IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability.
Author : Liz Gallacher,Helen Morris
Publisher : John Wiley & Sons
Page : 420 pages
File Size : 45,9 Mb
Release : 2012-10-15
Category : Computers
ISBN : 9781119942757
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author : Keith D. Sutherland,Lawrence J. "Butch" Sheets
Publisher : Packt Publishing Ltd
Page : 350 pages
File Size : 42,6 Mb
Release : 2023-10-13
Category : Computers
ISBN : 9781804614242
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
Author : Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper
Publisher : John Wiley & Sons
Page : 338 pages
File Size : 47,8 Mb
Release : 2009-05-11
Category : Computers
ISBN : 9780470529089
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author : Vernon Lloyd,Great Britain: Cabinet Office
Publisher : TSO
Page : 0 pages
File Size : 44,5 Mb
Release : 2012-07
Category : Computer industry
ISBN : 0113313640
The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement
Author : Vernon Lloyd
Publisher : Unknown
Page : 102 pages
File Size : 41,7 Mb
Release : 2012
Category : Computer networks
ISBN : 0113315198
The 'Key Element Guide ITIL Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
Author : Jaden Locus
Publisher : Independently Published
Page : 120 pages
File Size : 43,9 Mb
Release : 2020-01-02
Category : Electronic
ISBN : 165461680X
ITIL(R) V4 Complete Certification Guidebook Find out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more. ITIL(R) - ITIL(R) is a (registered) Trade Mark of AXELOS Limited. All rights reserved. Topics covered in this book: Exams Fundamentals Service Organizations Service Management Value Organizations and people Services and Products Service Offerings Service relationships Outcomes Costs Risks Utility and Warranty Dimensions of service management Organizations and people Information and Technology Partners and suppliers Value streams and processes Service Value System Opportunity, Demand and Value Governance Guiding Principles Focus on value Start where you are Progress and Feedback Collaborate and Promote Think and work Keep it simple Service Value Chain Planning Improve Engage Design and Transition Build Delivery and support Continual improvement What is the vision? Where are we now? Where do we want to be? Take action How to keep the momentum? General Management Practices Management practices Continuous Improvement Information Security Management Relationship Management Supplier Management Architecture Management Service management practices Change Control Incident Management Problem Management Service desk Service level management Service request management IT Asset management Conclusion Practice test
Author : Sanjay Nair
Publisher : Itgp
Page : 116 pages
File Size : 49,6 Mb
Release : 2020-09-15
Category : Electronic
ISBN : 1787782352
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(R) to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
Author : Dave Howard
Publisher : CRC Press
Page : 346 pages
File Size : 44,8 Mb
Release : 2010-12-12
Category : Business & Economics
ISBN : 9781439815595
When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation—including what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesn’t necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization.