Itsm Process Assessment Supporting Itil Tipa

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ITSM Process Assessment Supporting ITIL (TIPA)

Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes
ITSM Process Assessment Supporting ITIL TIPA Book PDF

Author : Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes
Publisher : Van Haren
Page : 234 pages
File Size : 41,6 Mb
Release : 2009-12-12
Category : Education
ISBN : 9789087535667

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ITSM Process Assessment Supporting ITIL (TIPA) by Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes Pdf

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

ITSM Process Assessment Supporting ITIL (TIPA)

Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes
ITSM Process Assessment Supporting ITIL TIPA Book PDF

Author : Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes
Publisher : Van Haren
Page : 234 pages
File Size : 54,7 Mb
Release : 2009-12-12
Category : Education
ISBN : 9789087535643

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ITSM Process Assessment Supporting ITIL (TIPA) by Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes Pdf

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

Quality Management for IT Services: Perspectives on Business and Process Performance

Praeg, Claus-Peter,Spath, Dieter
Quality Management for IT Services Perspectives on Business and Process Performance Book PDF

Author : Praeg, Claus-Peter,Spath, Dieter
Publisher : IGI Global
Page : 348 pages
File Size : 42,8 Mb
Release : 2010-09-30
Category : Business & Economics
ISBN : 9781616928919

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Quality Management for IT Services: Perspectives on Business and Process Performance by Praeg, Claus-Peter,Spath, Dieter Pdf

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Systems, Software and Services Process Improvement

Christian Kreiner,Rory V. O'Connor,Alexander Poth,Richard Messnarz
Systems Software and Services Process Improvement Book PDF

Author : Christian Kreiner,Rory V. O'Connor,Alexander Poth,Richard Messnarz
Publisher : Springer
Page : 344 pages
File Size : 42,6 Mb
Release : 2016-08-31
Category : Business & Economics
ISBN : 9783319448176

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Systems, Software and Services Process Improvement by Christian Kreiner,Rory V. O'Connor,Alexander Poth,Richard Messnarz Pdf

This volume constitutes the refereed proceedings of the 23rd EuroSPI conference, held in Graz, Austria, in September 2016.The 15 revised full papers presented together with 14 selected key notes and workshop papers were carefully reviewed and selected from 51 submissions. They are organized in topical sections on SPI and the ISO/IEC 29110 standard; communication and team issues in SPI; SPI and assessment; SPI in secure and safety critical environments; SPI initiatives; GamifySPI; functional safety; supporting innovation and improvement.

Software Process Improvement and Capability Determination

Antonia Mas,Antoni Mesquida,Rory V. O'Connor,Terry Rout,Alec Dorling
Software Process Improvement and Capability Determination Book PDF

Author : Antonia Mas,Antoni Mesquida,Rory V. O'Connor,Terry Rout,Alec Dorling
Publisher : Springer
Page : 530 pages
File Size : 43,5 Mb
Release : 2017-09-08
Category : Business & Economics
ISBN : 9783319673837

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Software Process Improvement and Capability Determination by Antonia Mas,Antoni Mesquida,Rory V. O'Connor,Terry Rout,Alec Dorling Pdf

This book constitutes the refereed proceedings of the 17th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, held in Palma de Mallorca, Spain, in October 2017. The 34 full papers presented together with 4 short papers were carefully reviewed and selected from 65 submissions. The papers are organized in the following topical sections: SPI in agile approaches; SPI in small settings; SPI and assessment; SPI and models; SPI and functional safety; SPI in various settings; SPI and gamification; SPI case studies; strategic and knowledge issues in SPI; education issues in SPI.

Project Risk Management

Kurt J. Engemann,Rory V. O'Connor
Project Risk Management Book PDF

Author : Kurt J. Engemann,Rory V. O'Connor
Publisher : Walter de Gruyter GmbH & Co KG
Page : 284 pages
File Size : 44,6 Mb
Release : 2021-03-08
Category : Business & Economics
ISBN : 9783110652321

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Project Risk Management by Kurt J. Engemann,Rory V. O'Connor Pdf

Managing risk is essential for every organization. However, significant opportunities may be lost by concentrating on the negative aspects of risk without bearing in mind the positive attributes. The objective of Project Risk Management: Managing Software Development Risk is to provide a distinct approach to a broad range of risks and rewards associated with the design, development, implementation and deployment of software systems. The traditional perspective of software development risk is to view risk as a negative characteristic associated with the impact of potential threats. The perspective of this book is to explore a more discerning view of software development risks, including the positive aspects of risk associated with potential beneficial opportunities. A balanced approach requires that software project managers approach negative risks with a view to reduce the likelihood and impact on a software project, and approach positive risks with a view to increase the likelihood of exploiting opportunities. Project Risk Management: Managing Software Development Risk explores software development risk both from a technological and business perspective. Issues regarding strategies for software development are discussed and topics including risks related to technical performance, outsourcing, cybersecurity, scheduling, quality, costs, opportunities and competition are presented. Bringing together concepts across the broad spectrum of software engineering with a project management perspective, this volume represents both a professional and scholarly perspective on the topic.

Software Process Improvement and Capability Determination

Ioannis Stamelos,Rory V. O'Connor,Terry Rout,Alec Dorling
Software Process Improvement and Capability Determination Book PDF

Author : Ioannis Stamelos,Rory V. O'Connor,Terry Rout,Alec Dorling
Publisher : Springer
Page : 363 pages
File Size : 43,9 Mb
Release : 2018-09-28
Category : Business & Economics
ISBN : 9783030006235

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Software Process Improvement and Capability Determination by Ioannis Stamelos,Rory V. O'Connor,Terry Rout,Alec Dorling Pdf

This volume constitutes the refereed proceedings of the 18th International Conference on Software Process Improvement and Capability Determination, SPICE 2018, held in Tessaloniki, Greece, in October 2018. The 26 full papers presented were carefully reviewed and selected from 40 submissions. The papers are organized in the following topical sections: SPI systematic literature reviews; SPI and assessment; SPI methods and reference models; SPI education and management issues; SPI knowledge and change processes; SPI compliance and configuration; SPI and agile; industry short papers.

Project Management Capability Assessment

Peter T. Davis,Barry D. Lewis
Project Management Capability Assessment Book PDF

Author : Peter T. Davis,Barry D. Lewis
Publisher : CRC Press
Page : 155 pages
File Size : 52,8 Mb
Release : 2018-09-13
Category : Business & Economics
ISBN : 9781351032247

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Project Management Capability Assessment by Peter T. Davis,Barry D. Lewis Pdf

Learn how to perform project management according to international standards of compliance using capability assessment processes. This book compares and contrasts the approach to project management using ISO 21500 against the more direct ISO 33000 Capability Assessment. It shows how to assess projects adequately for process improvement or how well an organization performs against a standard, measurable framework. Using ISO 21500 as the project management reference point and ISO 15504/33000 as the capability assessment reference, the book shows you how to assess whether your projects are being run according to a specific capability level or support them to reach higher levels of capability.

Advanced Information Systems Engineering

Matthias Jarke,John Mylopoulos,Christoph Quix,Colette Rolland,Yannis Manolopoulos,Haralambos Mouratidis,Jennifer Horkoff
Advanced Information Systems Engineering Book PDF

Author : Matthias Jarke,John Mylopoulos,Christoph Quix,Colette Rolland,Yannis Manolopoulos,Haralambos Mouratidis,Jennifer Horkoff
Publisher : Springer
Page : 690 pages
File Size : 55,7 Mb
Release : 2014-06-05
Category : Computers
ISBN : 9783319078816

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Advanced Information Systems Engineering by Matthias Jarke,John Mylopoulos,Christoph Quix,Colette Rolland,Yannis Manolopoulos,Haralambos Mouratidis,Jennifer Horkoff Pdf

This book constitutes the proceedings of 26th International Conference on Advanced Information Systems Engineering, CAiSE 2014, held in Thessaloniki, Greece in June 2014. The 41 papers and 3 keynotes presented were carefully reviewed and selected from 226 submissions. The accepted papers were presented in 13 sessions: clouds and services; requirements; product lines; requirements elicitation; processes; risk and security; process models; data mining and streaming; process mining; models; mining event logs; databases; software engineering.

Systems, Software and Services Process Improvement

Béatrix Barafort,Rory V. O'Connor,Alexander Poth,Richard Messnarz
Systems Software and Services Process Improvement Book PDF

Author : Béatrix Barafort,Rory V. O'Connor,Alexander Poth,Richard Messnarz
Publisher : Springer
Page : 348 pages
File Size : 48,5 Mb
Release : 2014-06-12
Category : Business & Economics
ISBN : 9783662438961

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Systems, Software and Services Process Improvement by Béatrix Barafort,Rory V. O'Connor,Alexander Poth,Richard Messnarz Pdf

This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and very small entities; process improvement frameworks; testing and improvement issues; SPI and people issues; SPI and quality issues; software processes in various contexts. The volume also contains selected keynote papers from EuroSPI workshops and invited papers covering the topic of creating environments supporting innovation and improvement.

Software Process Improvement and Capability Determination

Terry Rout,Rory V. O’Connor,Alec Dorling
Software Process Improvement and Capability Determination Book PDF

Author : Terry Rout,Rory V. O’Connor,Alec Dorling
Publisher : Springer
Page : 253 pages
File Size : 53,5 Mb
Release : 2015-06-02
Category : Business & Economics
ISBN : 9783319198606

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Software Process Improvement and Capability Determination by Terry Rout,Rory V. O’Connor,Alec Dorling Pdf

This book constitutes the refereed proceedings of the 15th International Conference on Software Process Improvement and Capability Determination, SPICE 2015, held in Gothenburg, Sweden, in June 2015. The 17 revised full papers presented together with three short papers were carefully reviewed and selected from 48 submissions. The papers are organized in topical sections on industrial frameworks; implementation and assessment; process improvement; agile processes; assessment and maturity models; process and education.

Systems, Software and Services Process Improvement

Murat Yilmaz,Paul Clarke,Richard Messnarz,Michael Reiner
Systems Software and Services Process Improvement Book PDF

Author : Murat Yilmaz,Paul Clarke,Richard Messnarz,Michael Reiner
Publisher : Springer Nature
Page : 753 pages
File Size : 54,9 Mb
Release : 2021-08-26
Category : Business & Economics
ISBN : 9783030855215

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Systems, Software and Services Process Improvement by Murat Yilmaz,Paul Clarke,Richard Messnarz,Michael Reiner Pdf

This volume constitutes the refereed proceedings of the 28th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2021, held in Krems, Austria, in September 2021*. The 42 full papers and 9 short papers presented were carefully reviewed and selected from 100 submissions. The volume presents core research contributions and selected industrial contributions. Core research contributions: SPI and emerging software and systems engineering paradigms; SPI and team skills and diversity; SPI and recent innovations; SPI and agile; SPI and standards and safety and security norms; SPI and good/bad SPI practices in improvement; SPI and functional safety and cybersecurity; digitalisation of industry, infrastructure and e-mobility. Selected industrial contributions: SPI and emerging software and systems engineering paradigms; SPI and recent innovations; SPI and agile; SPI and standards and safety and security norms; SPI and good/bad SPI practices in improvement; SPI and functional safety and cybersecurity; digitalisation of industry, infrastructure and e-mobility; virtual reality. *The conference was partially held virtually due to the COVID-19 pandemic.

Data Mining and Machine Learning Applications

Rohit Raja,Kapil Kumar Nagwanshi,Sandeep Kumar,K. Ramya Laxmi
Data Mining and Machine Learning Applications Book PDF

Author : Rohit Raja,Kapil Kumar Nagwanshi,Sandeep Kumar,K. Ramya Laxmi
Publisher : John Wiley & Sons
Page : 500 pages
File Size : 55,9 Mb
Release : 2022-01-26
Category : Computers
ISBN : 9781119792505

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Data Mining and Machine Learning Applications by Rohit Raja,Kapil Kumar Nagwanshi,Sandeep Kumar,K. Ramya Laxmi Pdf

DATA MINING AND MACHINE LEARNING APPLICATIONS The book elaborates in detail on the current needs of data mining and machine learning and promotes mutual understanding among research in different disciplines, thus facilitating research development and collaboration. Data, the latest currency of today’s world, is the new gold. In this new form of gold, the most beautiful jewels are data analytics and machine learning. Data mining and machine learning are considered interdisciplinary fields. Data mining is a subset of data analytics and machine learning involves the use of algorithms that automatically improve through experience based on data. Massive datasets can be classified and clustered to obtain accurate results. The most common technologies used include classification and clustering methods. Accuracy and error rates are calculated for regression and classification and clustering to find actual results through algorithms like support vector machines and neural networks with forward and backward propagation. Applications include fraud detection, image processing, medical diagnosis, weather prediction, e-commerce and so forth. The book features: A review of the state-of-the-art in data mining and machine learning, A review and description of the learning methods in human-computer interaction, Implementation strategies and future research directions used to meet the design and application requirements of several modern and real-time applications for a long time, The scope and implementation of a majority of data mining and machine learning strategies. A discussion of real-time problems. Audience Industry and academic researchers, scientists, and engineers in information technology, data science and machine and deep learning, as well as artificial intelligence more broadly.

Systems, Software and Services Process Improvement

Rory V. Connor,Jan Pries-Heje,Richard Messnarz
Systems Software and Services Process Improvement Book PDF

Author : Rory V. Connor,Jan Pries-Heje,Richard Messnarz
Publisher : Springer
Page : 322 pages
File Size : 44,6 Mb
Release : 2011-06-24
Category : Computers
ISBN : 9783642222061

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Systems, Software and Services Process Improvement by Rory V. Connor,Jan Pries-Heje,Richard Messnarz Pdf

This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical sections on SPI and assessments; SPI and implementation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation.

Software Process Improvement and Capability Determination

Tanja Woronowicz,Terry Rout,Rory V. O’Connor,Alec Dorling
Software Process Improvement and Capability Determination Book PDF

Author : Tanja Woronowicz,Terry Rout,Rory V. O’Connor,Alec Dorling
Publisher : Springer
Page : 278 pages
File Size : 42,6 Mb
Release : 2013-05-21
Category : Business & Economics
ISBN : 9783642388330

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Software Process Improvement and Capability Determination by Tanja Woronowicz,Terry Rout,Rory V. O’Connor,Alec Dorling Pdf

This book constitutes the refereed proceedings of the 13th International Conference on Software Process Improvement and Capability Determination, SPICE 2013, held in Bremen, Germany, in June 2013. The 21 revised full papers presented and 7 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on process quality; medical device software processes; design and use of process models; studies of software development; agile development; IT service management; assessment for diagnosis.