Knowledge Services Management

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Knowledge Services Management

Peter K. Mills,Kevin M. Snyder
Knowledge Services Management Book PDF

Author : Peter K. Mills,Kevin M. Snyder
Publisher : Springer Science & Business Media
Page : 189 pages
File Size : 48,7 Mb
Release : 2009-09-18
Category : Business & Economics
ISBN : 9780387095196

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Knowledge Services Management by Peter K. Mills,Kevin M. Snyder Pdf

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

Management and Technology in Knowledge, Service, Tourism & Hospitality

Ford Lumban Gaol,Wyne Mars,Hoga Saragih
Management and Technology in Knowledge Service Tourism Hospitality Book PDF

Author : Ford Lumban Gaol,Wyne Mars,Hoga Saragih
Publisher : CRC Press
Page : 152 pages
File Size : 40,7 Mb
Release : 2014-04-29
Category : Business & Economics
ISBN : 9781138001336

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Management and Technology in Knowledge, Service, Tourism & Hospitality by Ford Lumban Gaol,Wyne Mars,Hoga Saragih Pdf

Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Knowledge Services

Guy St. Clair
Knowledge Services Book PDF

Author : Guy St. Clair
Publisher : Walter de Gruyter GmbH & Co KG
Page : 327 pages
File Size : 47,7 Mb
Release : 2016-11-07
Category : Social Science
ISBN : 9783110463088

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Knowledge Services by Guy St. Clair Pdf

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services—the responsibility of the knowledge strategist—leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.

Exploring Knowledge-Intensive Business Services

Roberto Grandinetti,Barbara Di Bernardo
Exploring Knowledge Intensive Business Services Book PDF

Author : Roberto Grandinetti,Barbara Di Bernardo
Publisher : Springer
Page : 169 pages
File Size : 55,9 Mb
Release : 2012-05-08
Category : Business & Economics
ISBN : 9781137008428

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Exploring Knowledge-Intensive Business Services by Roberto Grandinetti,Barbara Di Bernardo Pdf

Provides an updated view of knowledge management strategies of knowledge-intensive business services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes of KIBS, specializing in design, professional firms and information technology.

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

Delener, N.
Service Science Research Strategy and Innovation Dynamic Knowledge Management Methods Book PDF

Author : Delener, N.
Publisher : IGI Global
Page : 732 pages
File Size : 48,7 Mb
Release : 2012-01-31
Category : Business & Economics
ISBN : 9781466600782

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Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods by Delener, N. Pdf

"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

Knowledge Services Management

Peter K. Mills,Kevin M. Snyder
Knowledge Services Management Book PDF

Author : Peter K. Mills,Kevin M. Snyder
Publisher : Unknown
Page : 200 pages
File Size : 51,6 Mb
Release : 2009-09
Category : Business
ISBN : 0387560629

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Knowledge Services Management by Peter K. Mills,Kevin M. Snyder Pdf

This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm. Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services. Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike.

Management Strategies for Sustainability, New Knowledge Innovation, and Personalized Products and Services

Pejic-Bach, Mirjana,Do?ru, Ça?lar
Management Strategies for Sustainability New Knowledge Innovation and Personalized Products and Services Book PDF

Author : Pejic-Bach, Mirjana,Do?ru, Ça?lar
Publisher : IGI Global
Page : 365 pages
File Size : 46,6 Mb
Release : 2022-01-14
Category : Business & Economics
ISBN : 9781799877950

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Management Strategies for Sustainability, New Knowledge Innovation, and Personalized Products and Services by Pejic-Bach, Mirjana,Do?ru, Ça?lar Pdf

In today’s changing business environment, managers and employees need essential capabilities such as innovativeness to successfully reach organizational goals. In this digitalized era, it is obvious that undigitized firms and organizations will not survive changing demands unless they can quickly adapt and form new business strategies. The upcoming era necessitates a digital transformation in all institutions from government to the non-profit sector. In such a change-oriented and complex business era, both entrepreneurs and leaders must keep up with the latest developments around them. Management Strategies for Sustainability, New Knowledge Innovation, and Personalized Products and Services discusses the emerging topics of digital transformation, new knowledge innovation, sustainability, and personalized products and services and provides a theoretical infrastructure to share the latest empirical research findings within management, knowledge creation, sustainability practices, artificial intelligence, and digital business functions and strategies. Covering a wide range of topics such as Industry 4.0 and user satisfaction, it is ideal for industry professionals, practitioners, consultants, educators, scholars, researchers, academicians, and students.

The Knowledge Services Handbook

Guy St. Clair,Barrie Levy
The Knowledge Services Handbook Book PDF

Author : Guy St. Clair,Barrie Levy
Publisher : Walter de Gruyter GmbH & Co KG
Page : 225 pages
File Size : 45,6 Mb
Release : 2019-11-18
Category : Language Arts & Disciplines
ISBN : 9783110635577

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The Knowledge Services Handbook by Guy St. Clair,Barrie Levy Pdf

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the strategic framework for strategic management, knowledge services leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. This book provides prescriptive direction for the professional work of the knowledge strategist, who is the organization’s management/leader with responsibility, authority, and accountability for the success of the organization’s knowledge domain. "Wisely optimistic, with helpful hints for the management of knowledge services."Frances Hesselbein, Presidential Medal of Freedom recipient, former CEO, Girl Scouts of the USA "Devotedly ‘Druckerian’ in outlook, the St. Clair and Levy book rightly emphasizes the leadership and organizational cultural aspects of enterprise knowledge, constants that do not change rapidly, and that constitute much of the difference between success and failure."Timothy Wood Powell, President, The Knowledge Agency and Author, The Value of Knowledge

Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Chew, Eng K.
Knowledge Driven Service Innovation and Management IT Strategies for Business Alignment and Value Creation Book PDF

Author : Chew, Eng K.
Publisher : IGI Global
Page : 620 pages
File Size : 46,6 Mb
Release : 2012-11-30
Category : Business & Economics
ISBN : 9781466625136

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Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation by Chew, Eng K. Pdf

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.

The Knowledge Services Handbook

Guy St. Clair,Barrie Levy
The Knowledge Services Handbook Book PDF

Author : Guy St. Clair,Barrie Levy
Publisher : Walter de Gruyter GmbH & Co KG
Page : 222 pages
File Size : 46,5 Mb
Release : 2019-11-18
Category : Language Arts & Disciplines
ISBN : 9783110632026

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The Knowledge Services Handbook by Guy St. Clair,Barrie Levy Pdf

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the strategic framework for strategic management, knowledge services leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. This book provides prescriptive direction for the professional work of the knowledge strategist, who is the organization’s management/leader with responsibility, authority, and accountability for the success of the organization’s knowledge domain. "Wisely optimistic, with helpful hints for the management of knowledge services." Frances Hesselbein, Presidential Medal of Freedom recipient, former CEO, Girl Scouts of the USA "Devotedly ‘Druckerian’ in outlook, the St. Clair and Levy book rightly emphasizes the leadership and organizational cultural aspects of enterprise knowledge, constants that do not change rapidly, and that constitute much of the difference between success and failure." Timothy Wood Powell, President, The Knowledge Agency and Author, The Value of Knowledge

People-Focused Knowledge Management

Karl Wiig
People Focused Knowledge Management Book PDF

Author : Karl Wiig
Publisher : Routledge
Page : 392 pages
File Size : 51,6 Mb
Release : 2012-06-14
Category : Business & Economics
ISBN : 9781136374289

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People-Focused Knowledge Management by Karl Wiig Pdf

The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services—all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people—the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.

Knowledge, Service, Tourism & Hospitality

Ford Lumban Gaol,Fonny Hutagalung,Abd Razak Zakaria,Zuwati Binti Hasim
Knowledge Service Tourism Hospitality Book PDF

Author : Ford Lumban Gaol,Fonny Hutagalung,Abd Razak Zakaria,Zuwati Binti Hasim
Publisher : CRC Press
Page : 268 pages
File Size : 43,7 Mb
Release : 2016-04-05
Category : Business & Economics
ISBN : 9781315617312

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Knowledge, Service, Tourism & Hospitality by Ford Lumban Gaol,Fonny Hutagalung,Abd Razak Zakaria,Zuwati Binti Hasim Pdf

This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair

Knowledge Asset Management

Gregoris Mentzas,Dimitris Apostolou,Andreas Abecker,Ron Young
Knowledge Asset Management Book PDF

Author : Gregoris Mentzas,Dimitris Apostolou,Andreas Abecker,Ron Young
Publisher : Springer Science & Business Media
Page : 202 pages
File Size : 44,6 Mb
Release : 2012-12-06
Category : Computers
ISBN : 9781447100690

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Knowledge Asset Management by Gregoris Mentzas,Dimitris Apostolou,Andreas Abecker,Ron Young Pdf

A new economy is emerging. An economy that is transforming the fundamental rules of business. An economy based on exploiting knowledge and innovation. An economy where knowledge is the main source of wealth for regions, nations, enter prises and people. This new economy is based on economic values far removed from those of the industrial economy. Value has shifted towards intangibles and in particular towards increasing value by incorporating knowledge into services and products. The advent of this new economy is rapidly changing the role and structure of global business. Winning enterprises are those best able to harness the benefits and opportunities of information and communication technology, capitalize on their knowledge base and move at the speed of the market. Knowledge management lies at the heart of the European Community's competi tiveness strategy. The European Commission facilitates and supports applied research in knowledge management through its Information Society Technologies (1ST) programme, a major theme of research and technological development within the European Union's Research and Technology Development Framework Programme. Specifically, the New Methods of Work and Electronic Commerce action of the 1ST programme supports long-term applied research in areas combin ing technological innovation with new work practices and advanced business and work models.

Practical Knowledge and Information Management

Katherine Schopflin,Matt Walsh
Practical Knowledge and Information Management Book PDF

Author : Katherine Schopflin,Matt Walsh
Publisher : Facet Publishing
Page : 128 pages
File Size : 41,5 Mb
Release : 2019-01-14
Category : Business & Economics
ISBN : 9781783303359

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Practical Knowledge and Information Management by Katherine Schopflin,Matt Walsh Pdf

Practical Knowledge and Information Management (KIM) is a guide written by and for knowledge and information management practitioners. As well as offering an introduction to the field, it provides advice and expertise that can be applied to real-life workplace situations. It offers an antidote to hype and best practice you can actually use. Content covered includes: - introducing KIM to organizations - information management and governance - communities of practice, knowledge sharing and learning - knowledge bases, know-how and wikis - after-action reviews, project learning and legacy This book will be useful for existing knowledge and information practitioners as well as information professionals increasing their skills in the area. It offers insight for experienced professionals and a good introduction to students and professionals wanting to increase their knowledge.

Encyclopedia of Knowledge Management, Second Edition

Schwartz, David
Encyclopedia of Knowledge Management Second Edition Book PDF

Author : Schwartz, David
Publisher : IGI Global
Page : 1730 pages
File Size : 47,6 Mb
Release : 2010-07-31
Category : Computers
ISBN : 9781599049328

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Encyclopedia of Knowledge Management, Second Edition by Schwartz, David Pdf

Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels. The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments.