Knowledge Sharing And Quality Assurance In Hospitality And Tourism

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Knowledge Sharing and Quality Assurance in Hospitality and Tourism

Noel Scott,Eric Laws
Knowledge Sharing and Quality Assurance in Hospitality and Tourism Book PDF

Author : Noel Scott,Eric Laws
Publisher : Routledge
Page : 172 pages
File Size : 42,6 Mb
Release : 2013-05-13
Category : Business & Economics
ISBN : 9781136452048

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Knowledge Sharing and Quality Assurance in Hospitality and Tourism by Noel Scott,Eric Laws Pdf

Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.

Knowledge Sharing and Quality Assurance in Hospitality and Tourism

Noel Scott,Eric Laws
Knowledge Sharing and Quality Assurance in Hospitality and Tourism Book PDF

Author : Noel Scott,Eric Laws
Publisher : Routledge
Page : 170 pages
File Size : 45,6 Mb
Release : 2013-05-13
Category : Business & Economics
ISBN : 9781136452116

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Knowledge Sharing and Quality Assurance in Hospitality and Tourism by Noel Scott,Eric Laws Pdf

Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.

Knowledge Management in Hospitality and Tourism

Sungsoo Pyo,Ricarda B Bouncken
Knowledge Management in Hospitality and Tourism Book PDF

Author : Sungsoo Pyo,Ricarda B Bouncken
Publisher : CRC Press
Page : 156 pages
File Size : 54,9 Mb
Release : 2003-09-24
Category : Computers
ISBN : 0789021471

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Knowledge Management in Hospitality and Tourism by Sungsoo Pyo,Ricarda B Bouncken Pdf

When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching! This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation. Helpful charts and figures make the information easy to access and understand. From the editors: “Although tourism and hospitality, with their geographically dispersed units, can profit from enhanced knowledge management, only a small number of firms have implemented knowledge management techniques. A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts,' they report being confronted with too many—and unclear—knowledge management strategies, activities, and implementation techniques. As a result, they are not sufficiently familiar with knowledge management and reject implementing it. This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries.” This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management, with fascinating case studies as well strategic advice and structural recommendations for its implementation. In addition, you'll find: analyses of various aspects of knowledge management in hotels an examination of an Internet-based knowledge management system and its sources, repositories, taxonomy, services, applications, and user interfaces the advent of the “knowledge café” and what it means to the travel and tourism industries the knowledge supply chain matrix, which combines strategic and operative aspects of knowledge management—with a practical example drawn from the airline industry new developments in software applications for cross-border destination management, with an example drawn from the new “AlpNet” project that demonstrates the importance of cooperation and of member-specific requirements insightful thoughts about mental models as they relate to tourism—what they are and how understanding them can lead to lower degrees of mistrust and more efficient operation of tourism-based businesses essential information about database marketing, data mining, and knowledge discovery, with introductions to decision tree classifiers, regression analysis, induction programming logic, and probabilistic rules

Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism

Bari, Muhammad Waseem,Shaheen, Sadia,Fanchen, Meng
Accelerating Knowledge Sharing Creativity and Innovation Through Business Tourism Book PDF

Author : Bari, Muhammad Waseem,Shaheen, Sadia,Fanchen, Meng
Publisher : IGI Global
Page : 351 pages
File Size : 53,8 Mb
Release : 2020-04-10
Category : Business & Economics
ISBN : 9781799831440

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Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism by Bari, Muhammad Waseem,Shaheen, Sadia,Fanchen, Meng Pdf

Business tourism is a newly coined terminology in social sciences and management literature. It is defined as individuals traveling and staying outside of their hometowns for not more than one successive year for the purpose of enjoyment and other drives (e.g., learning and business activities). Key business tourism activities include attending a variety of meetings, conferences, and workshops as well as exhibitions. Understanding the negative and positive aspects of business tourism is essential to promoting employee learning and knowledge transfer skills. Accelerating Knowledge Sharing, Creativity, and Innovation Through Business Tourism is an essential reference source that discusses how differences in cultures, communities, rituals, norms, and scope of business tourism could influence knowledge sharing practices. Moreover, this book promotes an understanding on how to learn from different cultures and enhance absorptive capacity by interacting with different personalities and cultures. Featuring research on topics such as knowledge management, social capital, and consumer behavior, this book is ideally designed for business professionals, managers, administrators, hotel executives, IT specialists, executives, entrepreneurs, managing directors, and students looking to boost their existing skills and expertise with innovation and creativity by interacting with others and in a new context.

Knowledge Management and Organization

Ivan Radevic
Knowledge Management and Organization Book PDF

Author : Ivan Radevic
Publisher : Rowman & Littlefield
Page : 207 pages
File Size : 40,7 Mb
Release : 2021-05-11
Category : Business & Economics
ISBN : 9781793641038

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Knowledge Management and Organization by Ivan Radevic Pdf

The book gives an insight into how the quality of health care may improve through the model of knowledge management and a multi-contingency approach to organizational design. The author assesses the relational triangle between knowledge management, organizational design, and the health system in Montenegro. Montenegrin health care system is presented through macroeconomic, managerial, and organizational-legal factors. The author focuses on the importance of knowledge management, leadership, organizational strategy, structure, culture and climate of health organizations. The author’s research covered public and private health institutions of Montenegro and included data collection from managers, union members, doctors, technicians, and finally, users of health services. A special part is dedicated to organizational challenges in the context of COVID-19 pandemic. The author explains how political agenda confronted with knowledge and profession and made Montenegro found itself in downward spiral in its fight against the pandemic. An abundance of diverse approaches to the quality of health services - from the point of view of service providers and users, decision makers and employees, management and trade union representatives, and private and public sector, makes the book stimulating and useful for professionals in health management, policy makers, patients, and the general audience.

Challenges in Tourism Research

Tej Vir Singh
Challenges in Tourism Research Book PDF

Author : Tej Vir Singh
Publisher : Channel View Publications
Page : 391 pages
File Size : 48,5 Mb
Release : 2015
Category : Social Science
ISBN : 9781845415334

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Challenges in Tourism Research by Tej Vir Singh Pdf

In this volume leading experts from different disciplines and diverse geographic regions discuss fundamental, often controversial topics in the field of tourism studies. The debates include subjects such as the concept of the 'tourist', the long-term sustainability of tourism development, the growth of volunteer tourism and the vulnerability of tourism.

Shifts in Knowledge Sharing and Creativity for Business Tourism

Bari, Muhammad Waseem,Soliman, Mohammad,Alaverdov, Emilia
Shifts in Knowledge Sharing and Creativity for Business Tourism Book PDF

Author : Bari, Muhammad Waseem,Soliman, Mohammad,Alaverdov, Emilia
Publisher : IGI Global
Page : 355 pages
File Size : 53,5 Mb
Release : 2024-04-03
Category : Business & Economics
ISBN : 9798369326206

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Shifts in Knowledge Sharing and Creativity for Business Tourism by Bari, Muhammad Waseem,Soliman, Mohammad,Alaverdov, Emilia Pdf

In the contemporary landscape, the significance of business tourism has surged, drawing substantial attention from researchers in the realms of social and management sciences. Defined as an individual's travel outside their local town for business opportunities, transactions, enjoyment, and learning, business tourism has undergone notable shifts, especially in the wake of the COVID-19 pandemic. The book titled Shifts in Knowledge Sharing and Creativity for Business Tourism emerges as a solution to unravel the positive and negative impacts of the pandemic on business traveling, specifically addressing changes in the frequency of business tourism and its effects on employee learning and knowledge transfer skills. This book meticulously covers a spectrum of aspects related to the evolving landscape of business tourism post-COVID-19. Its objective is multifaceted: first, to underscore the importance of business tourism in the domains of social sciences and management sciences literature; second, to deepen the understanding of how business tourism facilitates learning across diverse theories and concepts through interactions with different cultures; third, to explore the transferability of knowledge learned in various places to domestic implementations; fourth, to enhance individual and organizational innovation and creativity skills catalyzed by business tourism; and fifth, to delve into the dynamics of tacit and explicit knowledge transfer in the post-pandemic business environment.

The SAGE Handbook of Tourism Management

Chris Cooper,Serena Volo,William C. Gartner,Noel Scott
The SAGE Handbook of Tourism Management Book PDF

Author : Chris Cooper,Serena Volo,William C. Gartner,Noel Scott
Publisher : SAGE
Page : 1629 pages
File Size : 43,8 Mb
Release : 2021-08-04
Category : Business & Economics
ISBN : 9781526444493

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The SAGE Handbook of Tourism Management by Chris Cooper,Serena Volo,William C. Gartner,Noel Scott Pdf

The SAGE Handbook of Tourism Management is a critical, authoritative review of tourism management, written by leading international thinkers and academics in the field. Arranged over two volumes, the chapters are framed as critical synoptic pieces covering key developments, current issues and debates, and emerging trends and future considerations for the field. The two volumes focus in turn on the theories, concepts and disciplines that underpin tourism management in volume one, followed by examinations of how those ideas and concepts have been applied in the second volume. Chapters are structured around twelve key themes: Volume One Part One: Researching Tourism Part Two: Social Analysis Part Three: Economic Analysis Part Four: Technological Analysis Part Five: Environmental Analysis Part Six: Political Analysis Volume Two Part One: Approaching Tourism Part Two: Destination Applications Part Three: Marketing Applications Part Four: Tourism Product Markets Part Five: Technological Applications Part Six: Environmental Applications This handbook offers a fresh, contemporary and definitive look at tourism management, making it an essential resource for academics, researchers and students.

ICMLG 2018 6th International Conference on Management Leadership and Governance

Dr Vincent Ribiere
ICMLG 2018 6th International Conference on Management Leadership and Governance Book PDF

Author : Dr Vincent Ribiere
Publisher : Academic Conferences and publishing limited
Page : 128 pages
File Size : 53,5 Mb
Release : 2018-05-24
Category : Electronic
ISBN : 9781911218821

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ICMLG 2018 6th International Conference on Management Leadership and Governance by Dr Vincent Ribiere Pdf

These proceedings represent the work of researchers participating in the 6th International Conference on Management, Leadership and Governance (ICMLG 2018) which is being hosted this year by the Institute for Knowledge and Innovation Southeast Asia (IKI-SEA), a Centre of Excellence of at Bangkok University, Thailand on 24-25 May 2018.

Multilevel Approach to Competitiveness in the Global Tourism Industry

Teixeira, Sérgio Jesus,Ferreira, João Matos
Multilevel Approach to Competitiveness in the Global Tourism Industry Book PDF

Author : Teixeira, Sérgio Jesus,Ferreira, João Matos
Publisher : IGI Global
Page : 393 pages
File Size : 43,5 Mb
Release : 2019-10-25
Category : Business & Economics
ISBN : 9781799803676

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Multilevel Approach to Competitiveness in the Global Tourism Industry by Teixeira, Sérgio Jesus,Ferreira, João Matos Pdf

Companies compete to gain public notoriety every day and use creativity and innovation to get ahead of their competition. In oversaturated industries, such as the tourism sector, smart strategies and global network capabilities must be adopted and improved in order to increase competitiveness. Multilevel Approach to Competitiveness in the Global Tourism Industry contains crucial reference material that discusses new intelligent practices to increase business competitiveness in the tourism sector. Featuring research on topics such as networking, artificial intelligence, and regional competitiveness, this book is ideally designed for program directors, event coordinators, tour developers, hotel managers, restaurateurs, travel agents, policymakers, academics, researchers, advanced students, entrepreneurs, government officials, and professionals in the tourism and hospitality industry.

Knowledge Transfer To and Within Tourism

Noel Scott,Mathilda van Niekerk,Marcella de Martino
Knowledge Transfer To and Within Tourism Book PDF

Author : Noel Scott,Mathilda van Niekerk,Marcella de Martino
Publisher : Emerald Group Publishing
Page : 400 pages
File Size : 50,7 Mb
Release : 2017-07-20
Category : Travel
ISBN : 9781787144057

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Knowledge Transfer To and Within Tourism by Noel Scott,Mathilda van Niekerk,Marcella de Martino Pdf

This volume presents and analyses 17 examples of knowledge transfer from countries around the world to identify future directions for business and government managers and academic researchers. Effective Knowledge transfer provides an opportunity to address unprecedented societal, environmental and technological change and disruption.

ECKM 2023 24th European Conference on Knowledge Management Vol 2

Alvaro Rosa
ECKM 2023 24th European Conference on Knowledge Management Vol 2 Book PDF

Author : Alvaro Rosa
Publisher : Academic Conferences and publishing limited
Page : 834 pages
File Size : 40,5 Mb
Release : 2023-09-07
Category : Business & Economics
ISBN : 9781914587801

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ECKM 2023 24th European Conference on Knowledge Management Vol 2 by Alvaro Rosa Pdf

These proceedings represent the work of contributors to the 24th European Conference on Knowledge Management (ECKM 2023), hosted by Iscte – Instituto Universitário de Lisboa, Portugal on 7-8 September 2023. The Conference Chair is Prof Florinda Matos, and the Programme Chair is Prof Álvaro Rosa, both from Iscte Business School, Iscte – Instituto Universitário de Lisboa, Portugal. ECKM is now a well-established event on the academic research calendar and now in its 24th year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research. The opening keynote presentation is given by Professor Leif Edvinsson, on the topic of Intellectual Capital as a Missed Value. The second day of the conference will open with an address by Professor Noboru Konno from Tama Graduate School and Keio University, Japan who will talk about Society 5.0, Knowledge and Conceptual Capability, and Professor Jay Liebowitz, who will talk about Digital Transformation for the University of the Future. With an initial submission of 350 abstracts, after the double blind, peer review process there are 184 Academic research papers, 11 PhD research papers, 1 Masters Research paper, 4 Non-Academic papers and 11 work-in-progress papers published in these Conference Proceedings. These papers represent research from Australia, Austria, Brazil, Bulgaria, Canada, Chile, China, Colombia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lithuania, Malaysia, México, Morocco, Netherlands, Norway, Palestine, Peru, Philippines, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, UK, United Arab Emirates and the USA.

Social Media for Knowledge Management Applications in Modern Organizations

Di Virgilio, Francesca
Social Media for Knowledge Management Applications in Modern Organizations Book PDF

Author : Di Virgilio, Francesca
Publisher : IGI Global
Page : 384 pages
File Size : 54,6 Mb
Release : 2017-07-12
Category : Computers
ISBN : 9781522528982

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Social Media for Knowledge Management Applications in Modern Organizations by Di Virgilio, Francesca Pdf

In the digital age, numerous technological tools are available to enhance business processes. When used effectively, knowledge sharing and organizational success are significantly increased. Social Media for Knowledge Management Applications in Modern Organizations is a pivotal reference source for the latest research findings on the role of social media, information technology, and knowledge management in business today. Featuring extensive coverage on relevant areas such as digital business, resource management, and consumer behavior, this publication is an ideal resource for managers, corporate trainers, researchers, academics, and students interested in emerging perspectives on social media for knowledge management applications.

Leveraging Developing Economies with the Use of Information Technology: Trends and Tools

Usoro, Abel
Leveraging Developing Economies with the Use of Information Technology Trends and Tools Book PDF

Author : Usoro, Abel
Publisher : IGI Global
Page : 326 pages
File Size : 51,5 Mb
Release : 2012-05-31
Category : Computers
ISBN : 9781466616387

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Leveraging Developing Economies with the Use of Information Technology: Trends and Tools by Usoro, Abel Pdf

No aspect of business, public, or private lives in developed economies can be discussed today without acknowledging the role of information and communication technologies (ICT). A shortage of studies still exists, however, on how ICTs can help developing economies. Leveraging Developing Economies with the Use of Information Technology: Trends and Tools moves toward filling the gap in research on ICT and developing nations, bringing these countries one step closer to advancement through technology. This essential publication will bring together ideas, views, and perspectives helpful to government officials, business professionals, and other individuals worldwide as they consider the use of ICT for socio-economic progress in the developing world.

Service Quality Management in Hospitality, Tourism, and Leisure

Connie Mok,Beverley Sparks,Jay Kadampully
Service Quality Management in Hospitality Tourism and Leisure Book PDF

Author : Connie Mok,Beverley Sparks,Jay Kadampully
Publisher : Routledge
Page : 360 pages
File Size : 50,7 Mb
Release : 2013-01-11
Category : Business & Economics
ISBN : 9781136386633

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Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok,Beverley Sparks,Jay Kadampully Pdf

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.