Leveraging Emotional And Artificial Intelligence For Organisational Performance

Author : Catherine Prentice
Publisher : Springer Nature
Page : 180 pages
File Size : 40,8 Mb
Release : 2023-05-11
Category : Computers
ISBN : 9789819918652

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Leveraging Emotional and Artificial Intelligence for Organisational Performance by Catherine Prentice Pdf

This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.

Author : Rai, Mritunjay,Pandey, Jay Kumar
Publisher : IGI Global
Page : 332 pages
File Size : 45,9 Mb
Release : 2024-02-26
Category : Psychology
ISBN : 9798369319116

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Using Machine Learning to Detect Emotions and Predict Human Psychology by Rai, Mritunjay,Pandey, Jay Kumar Pdf

In the realm of analyzing human emotions through Artificial Intelligence (AI), a myriad of challenges persist. From the intricate nuances of emotional subtleties to the broader concerns of ethical considerations, privacy implications, and the ongoing battle against bias, AI faces a complex landscape when venturing into the understanding of human emotions. These challenges underscore the intricate balance required to navigate the human psyche with accuracy. The book, Using Machine Learning to Detect Emotions and Predict Human Psychology, serves as a guide for innovative solutions in the field of emotion detection through AI. It explores facial expression analysis, where AI decodes real-time emotions through subtle cues such as eyebrow movements and micro-expressions. In speech and voice analysis, the book unveils how AI processes vocal nuances to discern emotions, considering elements like tone, pitch, and language intricacies. Additionally, the power of text analysis is of great importance, revealing how AI extracts emotional tones from diverse textual communications. By weaving these systems together, the book offers a holistic solution to the challenges faced by AI in understanding the complex landscape of human emotions.

Author : Sharma, Dipanker,Bhardwaj, Bhawana,Dhiman, Mohinder Chand
Publisher : IGI Global
Page : 471 pages
File Size : 49,6 Mb
Release : 2023-12-18
Category : Business & Economics
ISBN : 9798369319031

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Leveraging AI and Emotional Intelligence in Contemporary Business Organizations by Sharma, Dipanker,Bhardwaj, Bhawana,Dhiman, Mohinder Chand Pdf

Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.

Author : Alqatan, Ahmad,Hussainey, Khaled,Hamed, Mounira,Benameur, Kameleddine
Publisher : IGI Global
Page : 376 pages
File Size : 48,8 Mb
Release : 2024-04-01
Category : Business & Economics
ISBN : 9798369316795

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Impact of Digitalization on Reporting, Tax Avoidance, Accounting, and Green Finance by Alqatan, Ahmad,Hussainey, Khaled,Hamed, Mounira,Benameur, Kameleddine Pdf

Digital era reporting undergoes a seismic shift as automation takes center stage. The transition from manual reporting to real-time automated systems enhances precision and efficiency and reduces errors, empowering decision-makers. However, this era of digital reporting brings forth a new set of challenges, from data security and privacy concerns to the imperative need for robust cybersecurity measures. Impact of Digitalization on Reporting, Tax Avoidance, Accounting, and Green Finance delves into this transformative wave, comprehensively exploring its consequences on these critical domains. The book meticulously dissects both the positive and negative repercussions, encapsulating the challenges and opportunities that arise in this era of digital metamorphosis. Navigating tax avoidance in a digitalized world unveils a complex dynamic. Digitalization, on the one hand, empowers tax authorities to access and analyze vast datasets, making it challenging for businesses to engage in tax evasion. On the other hand, sophisticated digital tools provide fertile ground for corporations to devise intricate tax avoidance schemes. Striking a balance becomes paramount, necessitating regulatory measures and international cooperation while addressing ethical dimensions in leveraging technology for tax strategies. The book offers a nuanced understanding of the intricate relationship between digitalization and these critical domains, from business professionals and financial analysts to regulatory bodies and sustainability advocates.

Author : Malay A. Upadhyay
Publisher : BPB Publications
Page : 162 pages
File Size : 51,7 Mb
Release : 2020-09-17
Category : Computers
ISBN : 9789389898385

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Artificial Intelligence for Managers by Malay A. Upadhyay Pdf

Understand how to adopt and implement AI in your organization Key Features _ 7 Principles of an AI Journey _ The TUSCANE Approach to Become Data Ready _ The FAB-4 Model to Choose the Right AI Solution _ Major AI Techniques & their Applications: - CART & Ensemble Learning - Clustering, Association Rules & Search - Reinforcement Learning - Natural Language Processing - Image Recognition Description Most AI initiatives in organizations fail today not because of a lack of good AI solutions, but because of a lack of understanding of AI among its end users, decision makers and investors. Today, organizations need managers who can leverage AI to solve business problems and provide a competitive advantage. This book is designed to enable you to fill that need, and create an edge for your career. The chapters offer unique managerial frameworks to guide an organization's AI journey. The first section looks at what AI is; and how you can prepare for it, decide when to use it, and avoid pitfalls on the way. The second section dives into the different AI techniques and shows you where to apply them in business. The final section then prepares you from a strategic AI leadership perspective to lead the future of organizations. By the end of the book, you will be ready to offer any organization the capability to use AI successfully and responsibly - a need that is fast becoming a necessity. What will you learn _ Understand the major AI techniques & how they are used in business. _ Determine which AI technique(s) can solve your business problem. _ Decide whether to build or buy an AI solution. _ Estimate the financial value of an AI solution or company. _ Frame a robust policy to guide the responsible use of AI. Who this book is for This book is for Executives, Managers and Students on both Business and Technical teams who would like to use Artificial Intelligence effectively to solve business problems or get an edge in their careers. Table of Contents 1.Preface 2.Acknowledgement 3.About the Author 4.Section 1: Beginning an AI Journey a. AI Fundamentals b. 7 Principles of an AI Journey c. Getting Ready to Use AI 5.Section 2: Choosing the Right AI Techniques a. Inside the AI Laboratory b. How AI Predicts Values & Categories c. How AI Understands and Predicts Behaviors & Scenarios d. How AI Communicates & Learns from Mistakes e. How AI Starts to Think Like Humans 6.Section 3: Using AI Successfully & Responsibly a. AI Adoption & Valuation b. AI Strategy, Policy & Risk Management 7.Epilogue

Author : Andrea Bacon,Ali Dawson
Publisher : Marshall Cavendish Corporation
Page : 192 pages
File Size : 49,8 Mb
Release : 2010-01-01
Category : Business & Economics
ISBN : 0462099792

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Emotional Intelligence for Rookies by Andrea Bacon,Ali Dawson Pdf

The authors explain how to up your emotional intelligence quotient and to use it to get positive outcomes at work.

Author : Harvard Business Review
Publisher : HBR Insights
Page : 160 pages
File Size : 45,6 Mb
Release : 2019
Category : Business & Economics
ISBN : 1633697894

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Artificial Intelligence by Harvard Business Review Pdf

Companies that don't use AI to their advantage will soon be left behind. Artificial intelligence and machine learning will drive a massive reshaping of the economy and society. What should you and your company be doing right now to ensure that your business is poised for success? These articles by AI experts and consultants will help you understand today's essential thinking on what AI is capable of now, how to adopt it in your organization, and how the technology is likely to evolve in the near future. Artificial Intelligence: The Insights You Need from Harvard Business Review will help you spearhead important conversations, get going on the right AI initiatives for your company, and capitalize on the opportunity of the machine intelligence revolution. Catch up on current topics and deepen your understanding of them with the Insights You Need series from Harvard Business Review. Featuring some of HBR's best and most recent thinking, Insights You Need titles are both a primer on today's most pressing issues and an extension of the conversation, with interesting research, interviews, case studies, and practical ideas to help you explore how a particular issue will impact your company and what it will mean for you and your business.

Author : Alex Castrounis
Publisher : O'Reilly Media
Page : 317 pages
File Size : 41,8 Mb
Release : 2019-07-05
Category : Computers
ISBN : 9781492036548

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AI for People and Business by Alex Castrounis Pdf

If you’re an executive, manager, or anyone interested in leveraging AI within your organization, this is your guide. You’ll understand exactly what AI is, learn how to identify AI opportunities, and develop and execute a successful AI vision and strategy. Alex Castrounis, business consultant and former IndyCar engineer and race strategist, examines the value of AI and shows you how to develop an AI vision and strategy that benefits both people and business. AI is exciting, powerful, and game changing—but too many AI initiatives end in failure. With this book, you’ll explore the risks, considerations, trade-offs, and constraints for pursuing an AI initiative. You’ll learn how to create better human experiences and greater business success through winning AI solutions and human-centered products. Use the book’s AIPB Framework to conduct end-to-end, goal-driven innovation and value creation with AI Define a goal-aligned AI vision and strategy for stakeholders, including businesses, customers, and users Leverage AI successfully by focusing on concepts such as scientific innovation and AI readiness and maturity Understand the importance of executive leadership for pursuing AI initiatives "A must read for business executives and managers interested in learning about AI and unlocking its benefits. Alex Castrounis has simplified complex topics so that anyone can begin to leverage AI within their organization." - Dan Park, GM & Director, Uber "Alex Castrounis has been at the forefront of helping organizations understand the promise of AI and leverage its benefits, while avoiding the many pitfalls that can derail success. In this essential book, he shares his expertise with the rest of us." - Dean Wampler, Ph.D., VP, Fast Data Engineering at Lightbend

Author : Lyle Yorks,Amy Lui Abel,Denise Rotatori
Publisher : Springer
Page : 0 pages
File Size : 42,6 Mb
Release : 2023-07-28
Category : Business & Economics
ISBN : 3030957772

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Strategic Human Resource Development in Practice by Lyle Yorks,Amy Lui Abel,Denise Rotatori Pdf

This book examines human resource development (HRD) strategy as a learning process, connecting learning and adult development with organizational development and change, and talent development, with a particular focus on the use of artificial intelligence (AI). It provides professionals and practitioners as well as students with processes and tools that will help them meet the needs of employees and the organization. It takes a scholar-practitioner perspective connecting theory with practice. HRD has evolved into a mature field of scholarship in recent decades. At the same time, practices of learning and development in organizations continues to evolve dramatically. At the individual, developmental, and organizational levels, workers, managers, and executives have to be continually learning from current and emerging trends in order to strategically reposition themselves for performance and future possibilities. This includes developing the competencies to navigate the complexities of a world in which people are interacting with ‘smart’ digital technologies that are broadly grouped together under the umbrella term artificial intelligence (AI). Featuring specific strategic learning methods and case studies from senior HRD professionals, this book is a valuable resource for managers, practitioners, students, scholars and others interested in strategic HRD practice.

Author : Bhardwaj, Bhawana,Sharma, Dipanker,Dhiman, Mohinder Chand
Publisher : IGI Global
Page : 437 pages
File Size : 55,5 Mb
Release : 2023-10-16
Category : Business & Economics
ISBN : 9798369304204

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AI and Emotional Intelligence for Modern Business Management by Bhardwaj, Bhawana,Sharma, Dipanker,Dhiman, Mohinder Chand Pdf

The ever-evolving field of management in today's corporate world is marked by constant disruptions and turbulence. The emergence of Artificial Intelligence (AI) and Emotional Intelligence (EI) presents opportunities for automation, optimization, and effective leadership, but it also raises concerns about job displacement and the need to bridge the gap between these two domains. AI and Emotional Intelligence for Modern Business Management: Bridging the Gap and Nurturing Success offers solutions to closing the knowledge gap. This book provides comprehensive insights and practical strategies to academic scholars, researchers, practitioners, educators, and students. Targeting a diverse audience, this book serves as a solution-oriented resource for navigating the complexities of AI and EI in business management. By addressing both AI and EI, the book equips readers with the necessary tools to integrate these domains seamlessly into modern business management practices, stimulating informed discussions, inspiring innovative approaches, and fostering a deeper understanding of the opportunities and challenges posed by these emerging fields.

Author : Vanessa Urch Druskat,Gerald Mount,Fabio Sala
Publisher : Psychology Press
Page : 340 pages
File Size : 49,9 Mb
Release : 2016-07-19
Category : Emotional intelligence
ISBN : 1138177156

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Linking Emotional Intelligence and Performance at Work by Vanessa Urch Druskat,Gerald Mount,Fabio Sala Pdf

In this edited volume, leading edge researchers discuss the link between Emotional Intelligence (EI) and workplace performance. Contributors from many areas such as social science, management (including organizational practitioners), and psychologists have come together to develop a better understanding of how EI can influence work performance, and whether research supports it. A unique feature of this book is that it integrates the work of social scientists and organizational practitioners. Their mutual interests in EI provide a unique opportunity for basic and applied research and practices to learn from one another in order to continually refine and advance knowledge on EI. The primary audience for this book is researchers, teachers, and students of psychology, management, and organizational behavior. Due to its clear practical applications to the workplace, it will also be of interest to organizational consultants and human resource practitioners.

Author : Allam Hamdan,Aboul Ella Hassanien,Anjum Razzaque,Bahaaeddin Alareeni
Publisher : Springer Nature
Page : 483 pages
File Size : 54,9 Mb
Release : 2021-04-11
Category : Technology & Engineering
ISBN : 9783030627966

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The Fourth Industrial Revolution: Implementation of Artificial Intelligence for Growing Business Success by Allam Hamdan,Aboul Ella Hassanien,Anjum Razzaque,Bahaaeddin Alareeni Pdf

This book focuses on the implementation of AI for growing business, and the book includes research articles and expository papers on the applications of AI on decision-making, health care, smart universities, public sector and digital government, FinTech, and RegTech. Artificial Intelligence (AI) is a vital and a fundamental driver for the Fourth Industrial Revolution (FIR). Its influence is observed at homes, in the businesses and in the public spaces. The embodied best of AI reflects robots which drive our cars, stock our warehouses, monitor our behaviors and warn us of our health, and care for our young children. Some researchers also discussed the role of AI in the current COVID-19 pandemic, whether in the health sector, education, and others. On all of these, the researchers discussed the impact of AI on decision-making in those vital sectors of the economy.

Author : Peter A. Gloor
Publisher : Edward Elgar Publishing
Page : 256 pages
File Size : 49,7 Mb
Release : 2022-10-28
Category : Electronic
ISBN : 1803924012

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Happimetrics by Peter A. Gloor Pdf

Based on 20 years of research, this book lays out a proven and tested method for reaching the goal of employee happiness, analyzing individuals' communication patterns, and making them self-aware by mirroring their behaviour back to them in a privacy-respecting way. In doing so, Peter A. Gloor introduces artificial intelligence-based methods to identify personality, moral values, and ethics of individuals based on their body language and interaction with others. In this book readers will: understand the basic concepts of groupflow - when teams collaborate at their best through intrinsic motivation and positive stress learn how to use artificial intelligence (AI), machine learning (ML) and social network analysis (SNA) to analyze communication by tracking emotions, social networks, morals, and tribes successfully use virtual mirroring to create entangled teams that work together in collaborative innovation networks (COINs) synchronized and in harmony for superior performance understand how to implement virtual mirroring using these technologies. Groundbreaking and innovative, Happimetrics will be an invaluable resource for scholars and students in the fields of business analytics, information systems and organizational innovation. It will also be useful for HR professionals and AI developers who are looking to use predictive analytics to measure workforce performance.

Author : Vikas Garg,Richa Goel,Pooja Tiwari,Esra S. Döngül
Publisher : CRC Press
Page : 325 pages
File Size : 54,7 Mb
Release : 2024-01-30
Category : Computers
ISBN : 9781000991512

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Handbook of Artificial Intelligence Applications for Industrial Sustainability by Vikas Garg,Richa Goel,Pooja Tiwari,Esra S. Döngül Pdf

The subject of Artificial Intelligence (AI) is continuing on its journey of affecting each and every individual and will keep on this path in the times to come. This handbook is a collection of topics on the application of artificial intelligence applications for sustainability in different areas. It provides an insight into the various uses of concepts and practical examples for different domains all in one place, which makes it unique and important for the potential reader. Handbook of Artificial Intelligence Applications for Industrial Sustainability: Concepts and Practical Examples examines the influence of AI and how it can be used in several industries to improve corporate performance, reduce security concerns, improve customer experience, and ultimately generate value for customers and maximize profits. The handbook offers practical examples, concepts, and applications that provide an easy understanding and implementation process. It provides AI applications in many fields, such as sustainable credit decisions, cyber security and fraud prevention, warehouse management, and much more. This handbook will provide insight to customers, managers, professionals, engineers, researchers, and students on the various uses of AI and sustainability in different domains. All of this needed information compiled into one handbook makes it unique and important for the engineering, business, and computer science communities.

Author : David Asirvatham
Publisher : Springer Nature
Page : 563 pages
File Size : 54,9 Mb
Release : 2024-06-30
Category : Electronic
ISBN : 9789819984381

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Evolutionary Artificial Intelligence by David Asirvatham Pdf