Libraries And Key Performance Indicators

Author : Leo Appleton
Publisher : Chandos Publishing
Page : 164 pages
File Size : 40,6 Mb
Release : 2017-07-27
Category : Language Arts & Disciplines
ISBN : 9780081002551

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Libraries and Key Performance Indicators by Leo Appleton Pdf

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Author : Christine Abbott
Publisher : London : Aslib
Page : 72 pages
File Size : 45,6 Mb
Release : 1994
Category : Information services
ISBN : IND:30000055867976

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Performance Measurement in Library and Information Services by Christine Abbott Pdf

This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.

Author : Peter Brophy
Publisher : Facet Publishing
Page : 267 pages
File Size : 54,5 Mb
Release : 2006
Category : Language Arts & Disciplines
ISBN : 9781856045933

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Measuring Library Performance by Peter Brophy Pdf

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Author : RACHAD. BAROUDI
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 47,6 Mb
Release : 2016-10-28
Category : Electronic
ISBN : 1539457621

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KPI Mega Library by RACHAD. BAROUDI Pdf

The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 36,000 KPIs are categorized in a logical and alphabetical order. Many organizations are spending a lot of funds on building their strategic planning and performance management capabilities. One of the current challenges is the difficulty to know what KPIs are used in similar situations. This book main objective is to acquaint the reader with available KPIs measuring performance of a specific industry, sector, international topic, and functional area. The book is divided into three sections:1) Organization Section: 32 Industries | 385 Functions | 11,000 KPIs2) Government Section: 32 Sectors | 457 Functions | 12,000 KPIs3) International Section: 24 Topics | 39 Sources | 13,000 KPIsREVIEWS: "It's very interesting book. Let me also use this opportunity to congratulate you on it" Augustine Botwe, M&E Consultant - Sweden "Thank you for this book. As an OD and performance consultant, it will be great to have a reference like this to help assist clients and not reinvent the wheel. Congratulations on making this happen with admiration" Sheri Chaney Jones - Ohio, USA"Fabulous book! I bought it for my company. Good work!" Elizabeth Amini, CEO, Strategist - LA, USA"Congratulations for this tremendous work you have done with this book!" Roxana Goldstein, Monitoring Consultant - Argentina "This looks like a very important reference for me in my BSC consulting practice." Edy Chakra, Partner, ADDIMA Consulting - UK"Congratulations for your book, it is very comprehensive!" Rafael Lemaitre - Manager at Palladium Group - Spain"Many thanks for sharing this valuable information. I will use as reference in my work." Edi Indriyotomo - Senior IT Mgr. - Indonesia"I am reading my copy of your great book "KPI Mega Library" which I bought from Amazon. Thank you, great effort!" Basel A - Kuwait"It's a great idea, for folks who don't have a clue where to start. If you're a strategy consultant who shapes strategies for your clients, you need a tailored set of performance metrics" Shelley Somerville, Social Change Strategist - LA, USA"A very comprehensive list of KPIs across a number of functions, industries, etc. As an organizational consultant, I could use this resource as a jumping off point to discuss KPIs with a client based on their particular needs. This book could be a great tool to pick and choose the correct KPIs based on a number of criteria" Anthony Bussard - Dynamic, Innovative HR Effectiveness Consultant - Boston

Author : Bernard Marr
Publisher : John Wiley & Sons
Page : 320 pages
File Size : 43,9 Mb
Release : 2015-01-22
Category : Business & Economics
ISBN : 9781118913246

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Key Performance Indicators For Dummies by Bernard Marr Pdf

A complete guide to using KPIs to drive organisationalperformance Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performance in theirorganisations. This book helps managers understand the crucial KPIs that shouldbe implemented for all different aspects of the organisation,including financial performance, operational and internalprocesses, sales and marketing, customer satisfaction and more.Good KPIs should be unique to every business, as every business hasdifferent objectives. To meet this need, the book provides toolsand templates that leaders can use to develop unique KPIs that bestsuit their particular organisation or industry. Learn to design KPIs that are unique to your business and fitclosely to your strategic objectives Determine which KPI questions you should be asking to achievethe right insights for your business Learn the specific KPIs that are appropriate for differentbusiness circumstances Turn KPIs into deep insights by mastering related reporting andcommunications practices KPIs are a crucial part of every manager's toolkit, and areessential for helping to monitor the execution of businessstrategies and measure results. Key Performance Indicators ForDummies moves beyond a basic discussion of what KPIs are, andwhy they are needed to provide a complete guide for learning todesign and use specific KPIs to drive organisationalperformance.

Author : Ian G. Bloor
Publisher : [London] : British Library Research and Development Department
Page : 76 pages
File Size : 50,6 Mb
Release : 1991
Category : Decision support systems
ISBN : UIUC:30112018652062

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Performance Indicators and Decision Support Systems for Libraries by Ian G. Bloor Pdf

Examines the practicality of the manual "Keys to success: performance indicators for public libraries".

Author : Anonim
Publisher : Infrastructure Local Government Branch
Page : 80 pages
File Size : 47,6 Mb
Release : 1999
Category : Benchmarking (Management)
ISBN : 0731152808

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Victorian Public Libraries by Anonim Pdf

Author : David Parmenter
Publisher : John Wiley & Sons
Page : 260 pages
File Size : 45,7 Mb
Release : 2011-01-11
Category : Business & Economics
ISBN : 9781118044919

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Key Performance Indicators by David Parmenter Pdf

Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

Author : Roswitha Poll,Peter te Boekhorst
Publisher : Walter de Gruyter
Page : 269 pages
File Size : 49,6 Mb
Release : 2008-11-03
Category : Social Science
ISBN : 9783598440281

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Measuring Quality by Roswitha Poll,Peter te Boekhorst Pdf

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Author : Brian Cox
Publisher : Unknown
Page : 150 pages
File Size : 46,6 Mb
Release : 2015
Category : Mathematics
ISBN : OCLC:1105771170

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How Libraries Should Manage Data by Brian Cox Pdf

Have you ever looked at your Library's key performance indicators and said to yourself "so what!"? Have you found yourself making decisions in a void due to the lack of useful and easily accessible operational data? Have you ever worried that you are being left behind with the emergence of data analytics? Do you feel there are important stories in your operational data that need to be told, but you have no idea how to find these stories? If you answered yes to any of these questions, then this book is for you. How Libraries Should Manage Data provides detailed instructions on how to transform your operational data from a fog of disconnected, unreliable, and inaccessible information - into an exemplar of best practice data management. Like the human brain, most people are only using a very small fraction of the true potential of Excel. Learn how to tap into a greater proportion of Excel's hidden power, and in the process transform your operational data into actionable business intelligence. Recognize and overcome the social barriers to creating useful operational data Understand the potential value and pitfalls of operational data Learn how to structure your data to obtain useful information quickly and easily Create your own desktop library cube with step-by-step instructions, including DAX formulas.

Author : Trine Kolderup Flaten
Publisher : Walter de Gruyter
Page : 464 pages
File Size : 42,5 Mb
Release : 2008-11-03
Category : Social Science
ISBN : 9783598440229

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Management, Marketing and Promotion of Library Services Based on Statistics, Analyses and Evaluation by Trine Kolderup Flaten Pdf

Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty to cope with this phenomenon and to master the situation forms one of the biggest challenges facing libraries. In order to strengthen the awareness of the potential of tools for management and strategic planning, a two-day meeting was held under the auspices of IFLA's Management & Marketing Section in Bergen, Norway in August 2005. Managers of different types of libraries, researchers and educators from five continents shared their experiences with research methods, data collection, evaluation, performance measurement, best practice strategies and policies. This book contains their presentations in the form of full length articles.

Author : Anonim
Publisher : Unknown
Page : 5 pages
File Size : 48,9 Mb
Release : 1995
Category : Electronic
ISBN : OCLC:924367507

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Information and Documentation by Anonim Pdf

Author : Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries
Publisher : München [Germany] : K.G. Saur
Page : 180 pages
File Size : 52,7 Mb
Release : 1996
Category : Academic libraries
ISBN : UCAL:B4198392

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Measuring Quality by Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries Pdf

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Author : Selena Killick,Frankie Wilson
Publisher : Facet Publishing
Page : 192 pages
File Size : 42,6 Mb
Release : 2019-07-16
Category : Language Arts & Disciplines
ISBN : 9781783302208

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Putting Library Assessment Data to Work by Selena Killick,Frankie Wilson Pdf

Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Author : The KPI Institute,smartKPIs.com
Publisher : CreateSpace
Page : 76 pages
File Size : 49,9 Mb
Release : 2013-04
Category : Electronic
ISBN : 1484155858

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Top 25 Libraries and Archives KPIs Of 2011-2012 by The KPI Institute,smartKPIs.com Pdf

The "Top 25 Libraries and Archives KPIs of 2011-2012" report provides insights into the state of libraries and archives performance measurement today by listing and analyzing the most visited KPIs for this functional area on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. While dominated by KPIs reflecting cost performance and material handling, other popular KPIs come from categories such as transportation, time performance, delivery quality and warehousing. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. SmartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2011 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.