Listening Is Good Business

Author : Bernard T. Ferrari
Publisher : Penguin
Page : 211 pages
File Size : 55,8 Mb
Release : 2012-03-01
Category : Business & Economics
ISBN : 9781101560549

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Power Listening by Bernard T. Ferrari Pdf

Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation. Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include: Good listening is hard work, not a passive activity Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions Good listening can be the difference between a long career and a short one

Author : Ralph G. Nichols
Publisher : Unknown
Page : 40 pages
File Size : 45,9 Mb
Release : 1965
Category : Listening
ISBN : MINN:31951D036988689

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Listening is Good Business by Ralph G. Nichols Pdf

Author : Krista Ratcliffe
Publisher : SIU Press
Page : 252 pages
File Size : 44,7 Mb
Release : 2005
Category : Education
ISBN : 0809326698

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Rhetorical Listening by Krista Ratcliffe Pdf

Long-ignored within rhetoric and composition studies, listening has returned to the disciplinary radar. Rhetorical Listening: Identification, Gender, Whiteness argues that rhetorical listening facilitates conscious identifications needed for cross-cultural communication.

Author : Diana Bonet Romero
Publisher : Unknown
Page : 0 pages
File Size : 51,7 Mb
Release : 2009-11-06
Category : Business & Economics
ISBN : 1426018487

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The Business of Listening by Diana Bonet Romero Pdf

Most people listen at less than a quarter of their capacity. We're overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. and anyone can do it.

Author : Ralph G. Nichols,Leonard A Stevens
Publisher : Unknown
Page : 8 pages
File Size : 54,8 Mb
Release : 1957
Category : Attention
ISBN : OCLC:219964321

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Listening to People by Ralph G. Nichols,Leonard A Stevens Pdf

Author : Harvard Business Review
Publisher : Harvard Business Press
Page : 165 pages
File Size : 55,9 Mb
Release : 2021-08-03
Category : Business & Economics
ISBN : 9781647820909

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HBR Guide to Collaborative Teams (HBR Guide Series) by Harvard Business Review Pdf

Break down the barriers to effective collaboration. For cross-functional projects to work, you need to bring together diverse ideas and resources from across your organization. But office politics, conflicting objectives, and lack of clear authority can get in the way. The HBR Guide to Collaborative Teams provides practical tips and advice to help you collaborate more effectively. Whether you're leading your own direct reports or building a talented group from disparate parts of your organization, you'll discover how to align others' goals and skills so you can solve problems as a team and deliver great results. You'll learn to: Develop a shared purpose Bust departmental silos Lead employees who don't report to you Overcome conflict and turf wars Prevent collaborative overload and fatigue Use the right tools for virtual information sharing Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Author : Harvard Business Review,Jack Zenger,Rasmus Hougaard,Jacqueline Carter,Peter Bregman
Publisher : Harvard Business Press
Page : 86 pages
File Size : 47,8 Mb
Release : 2019-03-05
Category : Business & Economics
ISBN : 9781633696686

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Mindful Listening (HBR Emotional Intelligence Series) by Harvard Business Review,Jack Zenger,Rasmus Hougaard,Jacqueline Carter,Peter Bregman Pdf

Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Author : Adam Ferrier
Publisher : John Wiley & Sons
Page : 231 pages
File Size : 43,5 Mb
Release : 2020-02-03
Category : Business & Economics
ISBN : 9780730370574

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Stop Listening to the Customer by Adam Ferrier Pdf

Don't let the customer get between you and building a strong valued brand If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful business – listen to your brand. Stop Listening to the Customer offers insights into how consumers are driving homogeneity in brands and shares the proven strategies you can implement to amplify your own position in the world. The customer is not always right. In fact, our obsession with the customer risks devaluing brands by making them generic and forgettable. Brands have become too consumer-led, where they are driven by journey-mapping, customer-centric design, and an excessive focus on consumer-driven data. Instead try redressing the balance, and be brand-led, where brands and businesses can truly become unique, interesting and highly profitable. Multi-award-winning brand strategist and consumer psychologist Adam Ferrier shares his contrary approach to building a strong brand in Stop Listening to the Customer. Backed by science, real-world examples and extensive industry experience, Ferrier explores the dangers of listening to the consumer too much, shares lessons from successful businesses who prioritise their brand, and reveals the brand-building secrets of their success. With insights from Jules Lund, Lisa Ronson, John Newcomb, Rory Sutherland, and many more, this invaluable book will enable you to: • Avoid the pitfalls of drowning in customer data • Establish a strong, brand-led business • Develop a unique brand by embracing and leveraging your weaknesses • Define your brand • Get your customers to invest into you Stop Listening to the Customer is ideal for those looking to grow their brands and businesses by defeating consumer-driven mediocrity, standing out from the crowd, and listening their own brand.

Author : Kate Murphy
Publisher : Celadon Books
Page : 304 pages
File Size : 55,6 Mb
Release : 2020-01-07
Category : Psychology
ISBN : 9781250297204

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You're Not Listening by Kate Murphy Pdf

When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you’d like. There’s no one better qualified than a talented journalist to introduce you to the right mindset and skillset—and this book does it with science and humor." -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take **Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club** "An essential book for our times." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It’s time to stop talking and start listening.

Author : Jane Adshead-Grant
Publisher : CreateSpace
Page : 78 pages
File Size : 43,8 Mb
Release : 2015-06-15
Category : Electronic
ISBN : 1512210765

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Are You Listening Or Just Waiting to Speak? by Jane Adshead-Grant Pdf

Are you listening or just waiting to speak? is a clear and pragmatic guide and toolkit for leaders and managers at work and, well, just about anyone who wants to communicate and influence more effectively! It is full of intelligent perspectives on listening and its principles, challenges and benefits, highlighting the importance and impact of good quality listening, recognising the challenges and pitfalls into which we can all too easily fall - and what to focus on to make a difference for others, and yourself. Jane brings great warmth and huge experience to the subject, bringing it alive with examples and connections to everyday life. Read this and you may enter a whole new world of rich information and understanding that you never knew existed while you were just waiting for the opportunity to say what you already knew

Author : Helen Wilkie
Publisher : How To Books Ltd
Page : 100 pages
File Size : 44,8 Mb
Release : 2001
Category : Business & Economics
ISBN : 185703693X

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Writing, Speaking, Listening by Helen Wilkie Pdf

This handbook provides guidance on the three major communication skills at work - writing, presenting, and listening. It is suitable for managers, professionals, training departments and anyone in a people related job. CONTENTS: Writing - write for your audience - choose the right words and the right structure Presenting - you need a strategy - make your visual aid Listening - listening is an active pursuit - ask the right questions

Author : Stephen Burt
Publisher : Routledge
Page : 168 pages
File Size : 41,9 Mb
Release : 2019-06-11
Category : Business & Economics
ISBN : 9780429881671

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The Art of Listening in Coaching and Mentoring by Stephen Burt Pdf

This book answers a number of fundamental questions about listening in coaching and mentoring. What difference does being heard make to the speaker? How does it have that effect? What are the necessary components of good listening? How do you evaluate your practice as a listener and how do you improve? The process of writing this book led the author to look closely at his own practice, test, experiment, and push his listening to a higher level. He invites the reader to do the same. This book identifies what it takes to listen well – the skills, mind-set, presence, self-awareness and self-management – and why it can be hard. It demonstrates how four modes of listening – attention, inquiry, observation and use of self – all contribute to the listener’s understanding and to the speaker’s awareness. It argues that we all have a ‘learning edge’ as listeners and provides a framework that helps each of us find it. The book is intended as a companion for anyone who commits to becoming a good listener. It shows how to develop expertise in the four modes of listening. It offers examples and principles to guide practice, questions for reflection, and a series of ‘workouts’ to help the listener develop their ability to listen. It encourages by showing how good listening is simple – you turn up, pay attention, and listen with all you have, and it challenges by identifying the work it takes to do that.

Author : Malcolm Gladwell
Publisher : Back Bay Books
Page : 320 pages
File Size : 44,6 Mb
Release : 2007-04-03
Category : Business & Economics
ISBN : 9780316005043

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Blink by Malcolm Gladwell Pdf

From the #1 bestselling author of The Bomber Mafia, the landmark book that has revolutionized the way we understand leadership and decision making. In his breakthrough bestseller The Tipping Point, Malcolm Gladwell redefined how we understand the world around us. Now, in Blink, he revolutionizes the way we understand the world within. Blink is a book about how we think without thinking, about choices that seem to be made in an instant--in the blink of an eye--that actually aren't as simple as they seem. Why are some people brilliant decision makers, while others are consistently inept? Why do some people follow their instincts and win, while others end up stumbling into error? How do our brains really work--in the office, in the classroom, in the kitchen, and in the bedroom? And why are the best decisions often those that are impossible to explain to others? In Blink we meet the psychologist who has learned to predict whether a marriage will last, based on a few minutes of observing a couple; the tennis coach who knows when a player will double-fault before the racket even makes contact with the ball; the antiquities experts who recognize a fake at a glance. Here, too, are great failures of "blink": the election of Warren Harding; "New Coke"; and the shooting of Amadou Diallo by police. Blink reveals that great decision makers aren't those who process the most information or spend the most time deliberating, but those who have perfected the art of "thin-slicing"--filtering the very few factors that matter from an overwhelming number of variables.

Author : Michael H. Hoppe
Publisher : Center for Creative Leadership
Page : 32 pages
File Size : 44,9 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9781604916607

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Active Listening: Improve Your Ability to Listen and Lead, First Edition by Michael H. Hoppe Pdf

This is the First Edition of this title. A Second Edition of this title has been released with ISBN 9781604919363 in Sept 2019. Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is a critical component of the tasks facing today's leaders.

Author : Steve Brown,Dorolyn Smith
Publisher : Cambridge University Press
Page : 196 pages
File Size : 47,5 Mb
Release : 2007-03-05
Category : Foreign Language Study
ISBN : 0521678226

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Active Listening 3 Teacher's Manual with Audio CD by Steve Brown,Dorolyn Smith Pdf

Active Listening Second edition for adult and young adult learners has task-based units built around a topic, function, or grammatical theme. Teacher's Manual 3 contains step-by-step practical teaching notes, optional speaking activities and listening strategies, culture notes, and suggested times for completing lessons. Photocopiable unit quizzes, two complete tests with Audio CD, and complete answer keys are also included.