Download Full eBooks in PDF
Love Thy Customer Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Love Thy Customer book. This book definitely worth reading, it is an incredibly well-written.
Author : Rick Brinkman,Rick Kirschner
Publisher : McGraw-Hill Companies
Page : 152 pages
File Size : 51,5 Mb
Release : 2005-09
Category : Business & Economics
ISBN : PSU:000057087016
Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.
Author : Mac Anderson
Publisher : Sourcebooks, Inc.
Page : 125 pages
File Size : 41,6 Mb
Release : 2011-01-01
Category : Business & Economics
ISBN : 9781608101962
If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.
Author : Jeb Blount
Publisher : John Wiley & Sons
Page : 199 pages
File Size : 50,5 Mb
Release : 2013-02-04
Category : Business & Economics
ISBN : 9781118433249
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Author : Brinkman
Publisher : Unknown
Page : 128 pages
File Size : 54,5 Mb
Release : 2005-10-01
Category : Electronic
ISBN : 0070607850
Author : Marty Cagan
Publisher : John Wiley & Sons
Page : 370 pages
File Size : 48,6 Mb
Release : 2017-11-17
Category : Business & Economics
ISBN : 9781119387541
How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.
Author : Nancy R. Pearcey
Publisher : Baker Books
Page : 336 pages
File Size : 43,7 Mb
Release : 2018-01-02
Category : Religion
ISBN : 9781493412822
Why the call to Love Thy Body? To counter a pervasive hostility toward the body and biology that drives today's headline stories: Transgenderism: Activists detach gender from biology. Kids down to kindergarten are being taught their bodies are irrelevant. Is this affirming--or does it demean the body? Homosexuality: Advocates disconnect sexuality from biological identity. Is this liberating--or does it denigrate biology? Abortion: Supporters deny the fetus is a person, though it is biologically human. Does this mean equality for women--or does it threaten the intrinsic value of all humans? Euthanasia: Those who lack certain cognitive abilities are said to be no longer persons. Is this compassionate--or does it ultimately put everyone at risk? In Love Thy Body, bestselling author Nancy Pearcey goes beyond politically correct slogans with a riveting exposé of the dehumanizing worldview that shapes current watershed moral issues. Pearcey then turns the tables on media boilerplate that misportrays Christianity as harsh or hateful. A former agnostic, she makes a surprising and persuasive case that Christianity is holistic, sustaining the dignity of the body and biology. Throughout she entrances readers with compassionate stories of people wrestling with hard questions in their own lives--their pain, their struggles, their triumphs. "Liberal secularist ideology rests on a mistake and Nancy Pearcey in her terrific new book puts her finger right on it. In embracing abortion, euthanasia, homosexual conduct and relationships, transgenderism, and the like, liberal secularism . . . is philosophically as well as theologically untenable."--Robert P. George, Princeton University "Wonderful guide."--Sam Allberry, author, Is God Anti-Gay? "A must-read."--Rosaria Butterfield, former professor, Syracuse University; author, The Secret Thoughts of an Unlikely Convert "An astute but accessible analysis of the intellectual roots of the most important moral ills facing us today: abortion, euthanasia, and redefining the family."--Richard Weikart, California State University, Stanislaus "Highly readable, insightful, and informative."--Mary Poplin, Claremont Graduate University; author, Is Reality Secular? "Unmasks the far-reaching practical consequences of mind-body dualism better than anyone I have ever seen."--Jennifer Roback Morse, founder and president, The Ruth Institute "Love Thy Body richly enhances the treasure box that is Pearcey's collective work."--Glenn T. Stanton, Focus on the Family "Essential reading . . . Love Thy Body brings clarity and understanding to the multitude of complex and confusing views in discussions about love and sexuality."--Becky Norton Dunlop, Ronald Reagan Distinguished Fellow, The Heritage Foundation "Pearcey gets straight to the issue of our day: What makes humans valuable in the first place? You must get this book. Don't just read it. Master it."--Scott Klusendorf, president, Life Training Institute
Author : Jeffrey H. Gitomer
Publisher : Bard Press (TX)
Page : 330 pages
File Size : 53,5 Mb
Release : 1998
Category : Business & Economics
ISBN : IND:30000061227116
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Author : Fred Reichheld,Darci Darnell,Maureen Burns
Publisher : Harvard Business Press
Page : 159 pages
File Size : 43,5 Mb
Release : 2021-12-07
Category : Business & Economics
ISBN : 9781647821791
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Author : Vinay Kumar
Publisher : iUniverse
Page : 144 pages
File Size : 40,6 Mb
Release : 2011-09-28
Category : Business & Economics
ISBN : 9781462056590
o Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development. Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.
Author : Robert N. Munsch
Publisher : Firefly Books
Page : 36 pages
File Size : 54,6 Mb
Release : 2003
Category : Juvenile Nonfiction
ISBN : 0920668372
A young woman holds her newborn son And looks at him lovingly. Softly she sings to him: "I'll love you forever I'll like you for always As long as I'm living My baby you'll be." So begins the story that has touched the hearts of millions worldwide. Since publication in l986, Love You Forever has sold more than 15 million copies in paperback and the regular hardcover edition (as well as hundreds of thousands of copies in Spanish and French). Firefly Books is proud to offer this sentimental favorite in a variety of editions and sizes: We offer a trade paper and laminated hardcover edition in a 8" x 8" size. In gift editions we carry: a slipcased edition (8 1/2" x 8 1/4"), with a laminated box and a cloth binding on the book and a 10" x 10" laminated hardcover with jacket. And a Big Book Edition, 16" x 16" with a trade paper binding.
Author : Mick Peters
Publisher : Archway Publishing
Page : 216 pages
File Size : 53,6 Mb
Release : 2014-03-06
Category : Computers
ISBN : 9781480806191
Companies today are under growing pressure to improve their business processes and become "lean". One of the most beneficial tools is software, particularly systems that tie everything together. These kinds of systems are called Enterprise Resource Planning or ERP software. However, selection is complicated by the fact that there are so many choices and it is almost impossible to find an understandable yardstick to compare them. Advice from experts and consultants is often designed to complicate rather than clarify, increasing billable hours as the project grows larger and more costly. Love Thy Data is written for the business manager, who needs understandable benchmarks to make the important choices. It stresses the point that managers must educate themselves, since these decisions cannot be delegated. Starting with examples demonstrating typical problems, followed by standard measurements for selecting the best solutions, this book cuts through the complexity to provide real answers. The final chapters outline the processes for a successful implementation. Rather than the typical theoretical approach, Love Thy Data actually provides the specifics needed to achieve your goals, on budget and in a reasonable timeframe.
Author : William Morris
Publisher : Monarch Books
Page : 192 pages
File Size : 40,7 Mb
Release : 2017-08-18
Category : Religion
ISBN : 9780857217172
How do you cope with arrogant colleagues, or coax the best from shy or sensitive colleagues? How do you develop a decent working relationship with someone who won't shut up? Some people spread depression like a fog: how do you lift their spirits and stop them infecting the workplace? Our presence at work is a responsibility and an opportunity to bring the character and nature of God though what we say and do, and how we respond to our colleagues. William Morris draws upon his years in the corporate world and his Christian faith to reflect with wit and insight upon the characters we come into contact with during the working day. He explores these people from a pastoral perspective, informed by Jesus teaching in the parable of The Good Samaritan, giving reader's permission to examine and find new perspectives on getting along with the people we work with.
Author : Denise Campbell
Publisher : Unknown
Page : 424 pages
File Size : 53,8 Mb
Release : 2003
Category : Fiction
ISBN : UOM:39015060126573
Author : Paul Uduk
Publisher : Trafford Publishing
Page : 254 pages
File Size : 41,7 Mb
Release : 2011-05-25
Category : Business & Economics
ISBN : 9781426965470
Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.
Author : Nicholas J. Webb
Publisher : John Wiley & Sons
Page : 290 pages
File Size : 41,7 Mb
Release : 2010-08-31
Category : Business & Economics
ISBN : 9780470916896
A complete roadmap to a revolution in business excellence founded on innovation Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of "real open" innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more. Includes an abundance of anecdotes and examples of successful-and unsuccessful-innovation Shares the 56 ways in which innovations fail Learn the success secrets of "Innovation Superstars" Reduce innovation failure and build speed to market Includes online training a ($150.00 value) that will help you put the theory into practice, The Innovation Playbook will prepare you to get your CIS Certification, as well as to implement a successful innovation culture in corporate life.