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Making It Easy for Patients to Say Yes by Dr Paul Homoly Pdf
Making It Easy for Patients to Say "Yes" reveals how to make case acceptance of complex care dentistry predictably successful. Its easy-to-read style and common sense approach to case acceptance has helped thousands of dentists increase their profitability and lowered their stress. The benefits from reading Making It Easy for Patients to Say "Yes" are: Do more of the dentistry you love - Only after patients say "YES" can you use your clinical skills Boost practice profitability - Successful case acceptance is a big part of practice prosperity and personal wealth Create a successful case presentation process - Your team will OWN a case acceptance process that outlives any personnel changes Enjoy greater confidence - By knowing how to talk about finances without angering or embarrassing patients, you'll welcome the experience of offering complete care Never sound or feel like a salesman - You'll learn how to guide - not sell- dentistry, eliminating the fear of being diminished in the patient's eyes
Isn't it Wonderful when Patients Say "yes" by Paul Homoly Pdf
Dentists cannot make dollar one until the patient says "yes!"?and after many years working as a restorative dentist, Dr. Paul Homoly knows all about how to get patients to "yes!" In this book, Dr. Homoloy applies his significant new concepts of case acceptance to a cookbook formula from which all ractitioners can benefit. His coaching skills enable any dental professional to succeed! Homoloy distills his nationwide, standing-room-only seminars and workshops into the pages of a new guidebook for dental team success.
Case Acceptance in the Modern Dental Practice: Break Down Barriers, Increase Referrals and Boost Patient Satisfaction by Adam McWethy,Frank Spear, D.D.S. Pdf
Case Acceptance in the Modern Dental Practice focuses on that very issue and clearly outlines a number of scenarios to help you break down barriers through effectively communicating the value of dentistry with each patient. Each individual that sits in your chair will require a unique style of communication, and this is predicated on far more than the patient's personality. You have to know your patient and the many factors involved that may make a successful interaction harder to achieve. The findings and insights in this book - based on Dr. Frank Spear's real-world experience and Adam McWethy's extensive patient-focused research - will become your key to better understanding your patients in your mission to unlock greater case acceptance, improve practice growth and increase profitability.
“William Ury brings a marvelous blend of experience, insight, integrity and warmth to his work. In this wonderful book he teaches us how to say No—with grace and effect—so that we might create an even better Yes.” —Jim Collins, author of Good to Great No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn. This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests. Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively. In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities. Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn.
Just Because You're Leading... Doesn't Mean They'll Follow by Paul Homoly Pdf
Just Because You're Leading... Doesn't Mean They'll Follow(TM) is the story of Dan Morgan, CEO of Granite Financial Services, whose great success has brought an unintended consequence he isn't ready for - leadership. For the first time in his life, Dan Morgan feels like he's losing his grip - on his clients, his people and, worst of all, in his confidence. Then Dan meets the magical and charismatic Stanley Robbins who mentors him in leadership speaking. Stanley leads Dan on a personal journey, where Dan learns how to influence others by breaking through with the right words at the right time. With his colorful and humorous style, Stanley helps Dan become a leader-speaker who impacts others and compels them to take action.
Don't Say Yes When You Want to Say No by Herbert Fensterheim, Ph.D.,Jean Baer Pdf
Yes, you can learn to say what you mean and mean what you say. This bestselling guide has already transformed thousands of lives—and can change your as well. The authors’ pioneering Assertiveness Training Technique can help you gain recognition and promotion on the job, renew your marriage, put more zing in your sex life, deal with your children more effectively, and make new friends. Change your life as you learn how to: • Target your own assertiveness difficulties and set your own goals. • Follow your progress with a workshop that gives you step-by-step reinforcement. • Visualize and actualize through exercises designed to perfect new behavior patterns. • Develop self-control that comes from within. • Change habits that keep you from getting what you want in every area of your life.
On average, a physician will interrupt a patient describing her symptoms within eighteen seconds. In that short time, many doctors decide on the likely diagnosis and best treatment. Often, decisions made this way are correct, but at crucial moments they can also be wrong—with catastrophic consequences. In this myth-shattering book, Jerome Groopman pinpoints the forces and thought processes behind the decisions doctors make. Groopman explores why doctors err and shows when and how they can—with our help—avoid snap judgments, embrace uncertainty, communicate effectively, and deploy other skills that can profoundly impact our health. This book is the first to describe in detail the warning signs of erroneous medical thinking and reveal how new technologies may actually hinder accurate diagnoses. How Doctors Think offers direct, intelligent questions patients can ask their doctors to help them get back on track. Groopman draws on a wealth of research, extensive interviews with some of the country’s best doctors, and his own experiences as a doctor and as a patient. He has learned many of the lessons in this book the hard way, from his own mistakes and from errors his doctors made in treating his own debilitating medical problems. How Doctors Think reveals a profound new view of twenty-first-century medical practice, giving doctors and patients the vital information they need to make better judgments together.
Guerrilla Marketing Excellence by Jay Conrad Levinson Pdf
Guerrilla Marketing Excellence explains fifty rules aimed at fine-tuning your marketing style. It includes information on the uses of video, television distribution, networking effectiveness, and marketing combinations in an increasingly competitive business climate.
Pet-Specific Care for the Veterinary Team by Lowell Ackerman Pdf
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Learning How to Say No When You Usually Say Yes by Maritza Manresa Pdf
The urge to say yes, to please everyone around you can be overwhelming. It is not just a matter of being a "nice person." It can be rooted in your desire to maintain your self-image, the product of chronically low self esteem. It may even be the result of situations in which you feel you will gain from constantly saying yes. But the truth in life is that knowing when to say "No" when you usually say "Yes" is one of the most fundamentally important things you can do for yourself and for your relationships. Forcing others to respect you regardless of your positions and to establish a clear and comfortable persona for yourself rely on this ability. This book walks everyone who has ever felt uncomfortable denying something to others through the process of recognizing how you truly feel and tapping into your inner self so that you can relay to others how you truly feel, saying no when necessary and yes only when you truly agree or are willing to do something. You will learn everything you need to know to recognize what it is about your personality that creates a need to say yes. From understanding what it is you want to get out of other people to accepting that you do not need their validation, you will learn how to separate your insecurities from what you really think so that you can start telling people how you truly feel. Learn how to set priorities and therefore know when it is okay to say yes. By understanding the proper time to say yes, you will quickly learn how to tell the times when it is not okay and you must say no. In various interviews with parents, educators, psychologists, and every day citizens, this book provides a complete world view that helps any individual understand what it is about their personality that causes them to consistently say yes when they should not. You will ultimately learn what it means to give in and what the psychological results are of making these decisions repeatedly. For anyone who has ever found themselves unhappy due to constant willingness to sacrifice their own happiness, this book is for you. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Her good father suddenly had a heart attack and became a vegetable. Her boyfriend went into a car accident during the wedding banquet and was unconscious, and she told him that the culprit in her life would kill the person closest to her. In one night, she became a jinx that everyone avoided, became the topic of gossip, and she was annulled by her grandmother. "Mr. Xin, why did you marry a jinx and go home? You're not afraid that I'll kill you." "What a coincidence, I was fated to die as well. It just so happens that we both have to bear the consequences."
We live in a culture—especially at work—that prefers harmony over discord, agreement over dissent, speed over deliberation. We often smile and nod to each other even though deep down we could not disagree more. Whether with colleagues, friends, or family members, the tendency to paper over differences rather than confront them is extremely common. We believe that the best thing to do to preserve our relationships and to ensure that our work gets done as expeditiously as possible is to silence conflict. Let’s face it, most bosses don’t encourage us to share our differences. Indeed, many people are taught that loyal employees accept corporate values, policies, and decisions—never challenging or questioning them. If we want to hold on to our jobs and move up in our organizations, stifling conflict is the safest way to do it—or so we believe. And it is not just with our bosses that we fear raising a dissenting opinion. We worry about what our peers and even our subordinates may think of us. We don’t want to embarrass ourselves or create a bad impression. We don’t want to lose others’ respect or risk rejection. We often associate conflict with its negative form—petty bickering, heated arguing, a bloody fight. But conflict can also be a source of creative energy; when handled constructively by both parties, differences can lead to a healthy and fruitful collaboration, creation, or construction of new knowledge or solutions. When we silence conflict, we avoid the possibility of negative conflict, but we also miss the potential for constructive conflict. Worse yet, as Leslie Perlow documents, the act of silencing conflict may create the consequences we most dread. Tasks frequently take longer or never get done successfully, and silencing conflict over important issues with people for whom we care deeply can result in disrespect for, and devaluing of, those same people. Each time we silence conflict, we create an environment in which we’re all the more likely to be silent next time. We get caught in a vicious “silent spiral,” making the relationship progressively less safe, less satisfying, and less productive. Differences get glossed over, patched over, and suppressed . . . until disaster happens. “Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi- nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the idea of allowing conflict to surface or disagreeing with others seems particularly risky. All too often, the conversation at work bespeaks harmony and togetherness, even though passionate disagreements exist beneath the surface. Leslie A. Perlow is a corporate ethnographer, an anthropologist of corporate culture. Anthropologists like Margaret Mead spend years in the field studying exotic cultures. Perlow does the same, although the field for her is the office and the exotic people are us—those who work in the world of organizations. But the end result is no less surprising or rich in insight. Whether it’s a Fortune 500 firm, small business, or government bureaucracy, Perlow provides a keen understanding of the hidden issues behind what people say (and don’t say). And more important, she shows how to create relationships where individuals feel empowered to express their genuine thoughts and feelings and to harness the power of positive conflict.
Whether he’s leading a company or leading the call for a better nation, storied New York businessman and philanthropist Bernard Schwartz believes in the power of optimism. Bernard Schwartz has dined with world leaders, cut a multi billion-dollar deal on the back of a napkin, and led a Fortune 200 corporation. From humble beginnings that saw his family moving regularly from apartment to apartment to take advantage of new lease discounts to his dramatic rise to CEO of a major aerospace innovator, the author’s story is a narrative on the importance of character, intelligence, and a lot of good luck. In a time when stories about corrupt CEOs and unethical banking practices flood the news, Schwartz offers the notion that doing the right thing is a more rewarding road to accomplishment, and that when applied for immoral purposes even the sharpest skills will likely lead to a fall. As Americans today await the return of economic stability and politicians wage battle over the future of government programs, opportunity seems out of reach. But Schwartz, who grew up in Depression-era Brooklyn, believes that there are steps we can take as a nation to bring about a recovery and even growth. As a child, he watched men dress for work each day whether they held a job or not. He remembers the widespread deprivation that filled everyday scenes and the streets with breadlines. But he also recalls a hopeful people; a citizenry united in the pursuit of education, homeownership, proprietorship, and community improvement. Today, he champions investments in job creation, infrastructure, technology, and innovation as the means to get us back on track. With measured insight on the role the federal government can play in creating pathways to prosperity, the author discusses how the United States can again be a land of opportunity for all. In this inspiring example of a life well lived, Bernard Schwartz invites readers to look at their own opportunities, their own ideas, and even their fellow Americans and Just Say Yes.
Moving Your Patients to Yes! Easy Insurance Conversations Has a patient ever stumped you with an insurance question? Do you wonder how to tactfully discuss insurance benefits with an emotional or inquisitive patient? Teresa gives you her best conversation tactics for these stressful situations based on her many classes and client discussions. Conversations made easier: * Benefit tier explanations* Non-covered benefits and why* Co-payment calculations and collections* Secondary insurance conversations* Write-off confusion and ethics* Premier and Preferred explanations* And more... What people are saying about the book: "I loaned my client a copy and she used it on a patient call. She was able to get them to stay with the practice even though they were out of network!" - Susan Leckowicz, CEO of Dentalcoaches.com "This is an excellent book for dentists and team members that want to master insurance systems in their practice. It's easy to read and understand. Filled with helpful information!"- Sandy Pardue, Director of Consulting, Classic Practice Resources "I just read Teresa Duncan's book, "Moving Your Patients to YES!" and it's officially on my list of "must reads" for progressive dental teams. It's not what you say, but how you say it when it comes to insurance conversations and Teresa is a master at this! "-Bonnie Hixson, President, Hixson Media "I think that every new dental employee should read this book as part of the hiring process. Helps to get the team members in the right mindset. Priceless!"- Laura Hatch, Owner of Front Office Rock
