Managing And Improving Quality

Author : Amar Sahay
Publisher : Business Expert Press
Page : 290 pages
File Size : 43,9 Mb
Release : 2015-12-02
Category : Business & Economics
ISBN : 9781631573422

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Managing and Improving Quality by Amar Sahay Pdf

Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The book discusses the concepts and dimensions of quality, costs of poor quality, the importance of quality in this highly competitive global economy, and quality programs-Six Sigma and Lean Six Sigma that focus on improving quality in industries. The text integrates quality concepts, statistical methods, and one of the major tools of quality-Statistical Process Control (SPC)-a major part of Six Sigma control phase. A significant part of the book is devoted to process control and the tools of SPC-control charts-used for monitoring, controlling, and improving the processes by identifying the causes of process variation. The fundamentals of control charts, along with SPC techniques for variables and attributes, and process capability analysis and their computer applications are discussed in detail. This book fills a gap in this area by showing the readers comprehensive and step-wise solutions to model and solve quality problems using computers.

Author : Barrie G. Dale,Ton van der Wiele,Jos van Iwaarden
Publisher : John Wiley & Sons
Page : 642 pages
File Size : 50,5 Mb
Release : 2013-10-21
Category : Business & Economics
ISBN : 9781118762172

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Managing Quality by Barrie G. Dale,Ton van der Wiele,Jos van Iwaarden Pdf

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike

Author : Ron Basu
Publisher : Taylor & Francis
Page : 269 pages
File Size : 43,8 Mb
Release : 2017-03-02
Category : Business & Economics
ISBN : 9781351920360

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Managing Quality in Projects by Ron Basu Pdf

Project managers appear to accept the ’iron triangle’ of cost, budget and quality but in reality focus more on being on time and budget. Quality in projects is often paid mere lip service and relegated to tick-box compliance. This lack of clarity and focus on quality is often the source of project failures. Ron Basu’s Managing Quality in Projects shines the spotlight on this aspect of project management that can often be overshadowed by the pressure to deliver on time and on budget. His investigation focuses initially on defining the dimensions of quality in project management and identifying sources of measurement for project excellence. Thereafter he expands his focus to discuss which tools can be effectively used in the quest for achieving and sustaining project excellence; and which processes are important in assessing the project maturity. The text also explores how the successes of operational excellence concepts, such as supply chain management, Lean Thinking and Six Sigma may be gainfully deployed in enhancing project quality and excellence. Finally a structured implantation plan guides those directly involved in project delivery, including suppliers, in how to ’make it happen’. A shared understanding and implementation of project quality by key project stakeholders will go a long way to ensuring a stable platform for delivering successful projects with longer lasting outcomes. It is also a fundamental building block in any organization’s strategy for improving consistency and achieving sustainable performance. On that basis, Ron Basu’s book is a must-have reference and guide for all project organizations.

Author : Marta Peris-Ortiz,José Álvarez-García
Publisher : Springer
Page : 197 pages
File Size : 49,6 Mb
Release : 2014-06-13
Category : Business & Economics
ISBN : 9783319064536

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Action-Based Quality Management by Marta Peris-Ortiz,José Álvarez-García Pdf

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.

Author : Suresh Patel
Publisher : CRC Press
Page : 223 pages
File Size : 47,5 Mb
Release : 2016-02-24
Category : Business & Economics
ISBN : 9781498788311

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The Global Quality Management System by Suresh Patel Pdf

The Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level,

Author : Sigeru Mizuno
Publisher : CRC Press
Page : 231 pages
File Size : 51,7 Mb
Release : 2020-08-18
Category : Business & Economics
ISBN : 9781000162080

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Management for Quality Improvement by Sigeru Mizuno Pdf

With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build quality into every management decision. The tools presented in this book allow you to do just that. They represent the most important advance in quality deployment and project management in recent years. Unlike the seven traditional QC tools, which measure quality problems that already exist and are used by quality circles, these seven new QC tools make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the entire organization. These tools, some borrowed from other disciplines and others developed specifically for quality management, include the relations diagram, the KJ method (affinity diagram), the systematic diagram, the matrix diagram, matrix data analysis, the process decision program chart (PDPC), and the arrow diagram. Together they will help you to: Expand the scope of quality efforts company-wide. Set up and manage the systems necessary to resolve major quality problems. Anticipate potential quality problems and actually eliminate defects before they happen. Never before available in English, Management for Quality Improvement is absolutely essential reading if you are in any area of project management, quality assurance, MIS, or TQC.

Author : Barrie G. Dale,David Bamford,Ton van der Wiele
Publisher : John Wiley & Sons
Page : 359 pages
File Size : 44,9 Mb
Release : 2016-08-29
Category : Business & Economics
ISBN : 9781119130925

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Managing Quality by Barrie G. Dale,David Bamford,Ton van der Wiele Pdf

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.

Author : Robin Kent
Publisher : Elsevier
Page : 370 pages
File Size : 44,5 Mb
Release : 2016-11-30
Category : Technology & Engineering
ISBN : 9780081021262

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Quality Management in Plastics Processing by Robin Kent Pdf

Quality Management in Plastics Processing provides a structured approach to the techniques of quality management, also covering topics of relevance to plastics processors. The book’s focus isn’t just on implementation of formal quality systems, such as ISO 9001, but about real world, practical guidance in establishing good quality management. Ultimately, improved quality management delivers better products, higher customer satisfaction, increased sales, and reduced operation costs. The book helps practitioners who are wondering how to begin implementing quality management techniques in their business focus on key management and technical issues, including raw materials, processing, and operations. It is a roadmap for all company operations, from people, product design, sales/marketing, and production – all of which are impacted by, and involved in, the implementation of an effective quality management system. Readers in the plastics processing industry will find this comprehensive book to be a valuable resource. Helps readers deliver better products, higher customer satisfaction, and increased profits with easily applicable guidance for the plastics industry Provides engineers and technical personnel with the tools they need to start a process of continuous improvement in their company Presents practical guidance to help plastics processing companies organize, stimulate, and complete effective quality improvement projects

Author : Mihaela Kelemen
Publisher : SAGE
Page : 228 pages
File Size : 43,9 Mb
Release : 2003-02-28
Category : Business & Economics
ISBN : 0761969047

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Managing Quality by Mihaela Kelemen Pdf

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Author : Paul Murphy
Publisher : CRC Press
Page : 216 pages
File Size : 41,9 Mb
Release : 1994-08-01
Category : Technology & Engineering
ISBN : 1884015182

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Focused Quality by Paul Murphy Pdf

Focused Quality: Managing for Results is a book about using quality improvement as a means to enhance bottom line results. Written for managers in industry, services, healthcare and government, this important new book provides a focused approach on how to target critical improvement initiatives and insure their success. Prepare - Plan - Deploy - Transition are the steps in the improvement process that are covered in detail. Included are examples of how organizations have successfully accomplished each step. Practical lessons on how to and how not to implement quality and process improvement initiatives are given. Process assessment is crucial to identifying the importance of a process and defining the scope of what is involved in order to improve it. Before deciding to refine, redesign or reengineer an assessment is needed. Focused Quality: Managing for Results not only shows you how to do an assessment but also how to apply the results to improve the bottom line. Application is emphasized throughout the book with the focus on the managers role in leading the change effort. The authors have provided a set of questions that management should answer to determine if their organization is ready to effectively implement the improvement process. Realizing that even the best plans can go astray there is also a diagnostic check sheet to pinpoint the causes of and solutions for process improvement failures.

Author : Institute of Medicine,Committee on Quality of Health Care in America
Publisher : National Academies Press
Page : 360 pages
File Size : 50,9 Mb
Release : 2001-08-19
Category : Medical
ISBN : 9780309072809

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Crossing the Quality Chasm by Institute of Medicine,Committee on Quality of Health Care in America Pdf

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Author : S. Thomas Foster
Publisher : Prentice Hall
Page : 552 pages
File Size : 44,8 Mb
Release : 2004
Category : Business & Economics
ISBN : PSU:000051134136

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Managing Quality by S. Thomas Foster Pdf

This text is an introduction to the field of quality management, integrating the body of knowledge in the areas of quality theory, quality assurance, and quality control.

Author : Arthur R. Tenner
Publisher : Unknown
Page : 228 pages
File Size : 45,9 Mb
Release : 1994
Category : Total quality management
ISBN : 0201633493

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Total Quality Management by Arthur R. Tenner Pdf

Author : Jiju Antony,David Preece
Publisher : Psychology Press
Page : 258 pages
File Size : 41,7 Mb
Release : 2002
Category : Business & Economics
ISBN : 0415222710

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Understanding, Managing, and Implementing Quality by Jiju Antony,David Preece Pdf

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Author : Melissa Mannon,Daniel Collins
Publisher : Business Expert Press
Page : 162 pages
File Size : 42,7 Mb
Release : 2015-07-06
Category : Business & Economics
ISBN : 9781606499795

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Quality Management in a Lean Health Care Environment by Melissa Mannon,Daniel Collins Pdf

Quality in a lean health care setting has one ultimate goal-to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, healthcare organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from health care an other industries are provider to illustrate lean methodology and learn their application in quality. The reader can learn how other organizations improve quality, what their roles are, and what they do daily. By the end of the book, you will have learned actionable concepts and have the tools and resources to start improving quality.