Managing Public Services

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Managing Public Services

Richard Common,Norman Flynn,Elizabeth Mellon
Managing Public Services Book PDF

Author : Richard Common,Norman Flynn,Elizabeth Mellon
Publisher : Elsevier
Page : 164 pages
File Size : 49,7 Mb
Release : 2016-06-06
Category : Social Science
ISBN : 9781483161945

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Managing Public Services by Richard Common,Norman Flynn,Elizabeth Mellon Pdf

Managing Public Services: Competition and Decentralization is intended for public sector managers to help them assess their situation and assist them to think creatively about different approaches for the future. The book begins on the general principle that business is good and bureaucracy is bad. This topic is followed by detailed studies of organizations, whether these are in a competitive environment, victims of market rhetoric, or in another competitive spectrum. Public sector managers are then encouraged to analyze their own organizations so appropriate actions can be applied into their situation. The extent to which competition is happening is explained, and if competition does not work well, then the concept of decentralization may be adopted. To what extent decentralization can then be used to increase the motivation and commitment of their employees is explained. The authors believe that new ways and methods of working will follow. But, any successes of these changes have to be measured by an important gauge: the impact upon the recipients of the new and improved services. In any undertaking, failures are bound to happen, and the authors suggest that public sector managers should be more tolerant. Finally, the book notes that to achieve delivery of quality service, whether these are for customers or clients, an important approach to managerial action is the design towards a good experience. Public administrators, heads and CEOs of public institutions and private firms, professors and students in public administration, policymakers, and sociologists will find this book valuable.

Managing Public Services

Irvine Lapsley,Ola Mattisson
Managing Public Services Book PDF

Author : Irvine Lapsley,Ola Mattisson
Publisher : Routledge
Page : 210 pages
File Size : 42,6 Mb
Release : 2021-11-23
Category : Business & Economics
ISBN : 9781000475869

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Managing Public Services by Irvine Lapsley,Ola Mattisson Pdf

This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

Managing Public Services - Implementing Changes

Tony L. Doherty,Terry Horne
Managing Public Services Implementing Changes Book PDF

Author : Tony L. Doherty,Terry Horne
Publisher : Routledge
Page : 584 pages
File Size : 40,5 Mb
Release : 2005-08-18
Category : Business & Economics
ISBN : 9781134679522

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Managing Public Services - Implementing Changes by Tony L. Doherty,Terry Horne Pdf

Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Public Services - Implementing Changes

Tony L. Doherty,Terry Horne,Simon Wootton
Managing Public Services Implementing Changes Book PDF

Author : Tony L. Doherty,Terry Horne,Simon Wootton
Publisher : Routledge
Page : 785 pages
File Size : 47,7 Mb
Release : 2014-01-03
Category : Business & Economics
ISBN : 9781134578153

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Managing Public Services - Implementing Changes by Tony L. Doherty,Terry Horne,Simon Wootton Pdf

The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing the New Public Services

David Farnham,Sylvia Horton
Managing the New Public Services Book PDF

Author : David Farnham,Sylvia Horton
Publisher : Unknown
Page : 314 pages
File Size : 53,5 Mb
Release : 1996
Category : Administrative agencies
ISBN : 0333664345

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Managing the New Public Services by David Farnham,Sylvia Horton Pdf

Managing the New Public Services evaluates managerial changes in British public services since 1979, focusing on the new public management and its rationale and practices. It analyses the political origins of public service change and its impact.

Managing for Public Service Performance

Peter Leisink,Lotte B. Andersen,Gene A. Brewer,Christian B. Jacobsen,Eva Knies,Wouter Vandenabeele
Managing for Public Service Performance Book PDF

Author : Peter Leisink,Lotte B. Andersen,Gene A. Brewer,Christian B. Jacobsen,Eva Knies,Wouter Vandenabeele
Publisher : Oxford University Press
Page : 304 pages
File Size : 46,8 Mb
Release : 2021-03-04
Category : Business & Economics
ISBN : 9780192645593

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Managing for Public Service Performance by Peter Leisink,Lotte B. Andersen,Gene A. Brewer,Christian B. Jacobsen,Eva Knies,Wouter Vandenabeele Pdf

How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants. This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behavior, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.

Complexity and the Experience of Managing in Public Sector Organizations

Ralph Stacey,Douglas Griffin
Complexity and the Experience of Managing in Public Sector Organizations Book PDF

Author : Ralph Stacey,Douglas Griffin
Publisher : Routledge
Page : 210 pages
File Size : 46,6 Mb
Release : 2007-05-07
Category : Business & Economics
ISBN : 9781134210527

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Complexity and the Experience of Managing in Public Sector Organizations by Ralph Stacey,Douglas Griffin Pdf

A fundamental problem of public sector governance relates to the very way of thinking it reflects; where organization is thought of as a ‘thing’, a system designed to deliver what its designers choose. This volume questions that way of thinking and takes a perspective in which organizations are complex responsive processes of relating between people. Bringing together the work of participants on the Doctor of Management program at Hertfordshire University, this book focuses on the move to marketization and managerialism, paying particular attention to human relationships and group dynamics. The contributors provide narrative accounts of their work addressing questions of management, pressures, accountability, responsiveness and traditional systems perspectives. In considering such questions in terms of their daily experience, they explore how the perspective of complex responsive processes assists them in making sense of experience and developing practice. Including an editors’ commentary which introduces and contextualizes these experiences as well as drawing out key themes for further research, this book will be of value to academics, students and practitioners looking for reflective accounts of real life experiences rather than further prescriptions of what organizational life ought to be.

Public Sector Management

Norman Flynn
Public Sector Management Book PDF

Author : Norman Flynn
Publisher : Unknown
Page : 240 pages
File Size : 43,8 Mb
Release : 1993
Category : History
ISBN : UOM:39015029537522

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Public Sector Management by Norman Flynn Pdf

Now in its second edition, this overview of the organization and management of the public sector in the UK shifts the focus away from the 1980s by concentrating on the post-Thatcher public sector. It includes material on the Citizen's Charter and the accelerated health and education reforms.

Managing the Public Sector

Andrew Massey
Managing the Public Sector Book PDF

Author : Andrew Massey
Publisher : Edward Elgar Publishing
Page : 248 pages
File Size : 45,5 Mb
Release : 1993
Category : Business & Economics
ISBN : UOM:39015029944827

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Managing the Public Sector by Andrew Massey Pdf

This book provides a comparative analysis of public sector management and deals with recent developments, procides a critical commentary, and places them in both an historical and Anglo-American context. To these novel features are added two vital and often overlooked considerations: first that there is a limit to the transferability of private sector techniques into public sector management; and secondly that the administration of public policy cannot be viewed in isolation from the political milieu in which it operates.

Managing for Excellence in the Public Sector

G. Van der Waldt,D. F. P. Du Toit
Managing for Excellence in the Public Sector Book PDF

Author : G. Van der Waldt,D. F. P. Du Toit
Publisher : Juta and Company Ltd
Page : 508 pages
File Size : 53,6 Mb
Release : 1999-12-31
Category : Business & Economics
ISBN : 0702152021

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Managing for Excellence in the Public Sector by G. Van der Waldt,D. F. P. Du Toit Pdf

This book provides public admninistration instructors with a holistic South African perspective presented by means of a systems approach, the addressing of current and future distinctive issues and challenges and the presentation of specific remedies, the application of proven private sector principles to the public sector and the use of case studies to place theoretical knowledge within a practical frame of reference.

Public Sector Management

Open University
Public Sector Management Book PDF

Author : Open University
Publisher : SAGE
Page : 322 pages
File Size : 52,8 Mb
Release : 1994-05-11
Category : Business & Economics
ISBN : 0803977131

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Public Sector Management by Open University Pdf

Provides an overview of the theory and practice of public service management. Using a number of key contributions to the field, the text outlines the social, political and economic contexts in which management has emerged as a central issue in the public sector of industrial nations.

Motivation in Public Management

James L. Perry,Annie Hondeghem
Motivation in Public Management Book PDF

Author : James L. Perry,Annie Hondeghem
Publisher : Oxford University Press on Demand
Page : 346 pages
File Size : 46,5 Mb
Release : 2008-05-15
Category : Business & Economics
ISBN : 9780199234035

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Motivation in Public Management by James L. Perry,Annie Hondeghem Pdf

Are public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.

Managing the Public Sector

Grover Starling
Managing the Public Sector Book PDF

Author : Grover Starling
Publisher : Wadsworth Publishing Company
Page : 624 pages
File Size : 43,7 Mb
Release : 2010-01-01
Category : Public administration
ISBN : 143908145X

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Managing the Public Sector by Grover Starling Pdf

Combining the most current public management thinking and research with examples of how public executives and organizations apply these ideas, MANAGING THE PUBLIC SECTOR, International Edition is a comprehensive introduction to the field of public management. The Ninth Edition continues to engage the student’s intellect by providing more than just the basic foundations of management; it places the application of management in the context of the public sector and tries to capture the excitement and challenge of the field.

Managing Information and Knowledge in the Public Sector

Eileen Milner
Managing Information and Knowledge in the Public Sector Book PDF

Author : Eileen Milner
Publisher : Routledge
Page : 214 pages
File Size : 48,6 Mb
Release : 2002-09-11
Category : Medical
ISBN : 9781134629473

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Managing Information and Knowledge in the Public Sector by Eileen Milner Pdf

For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

Managing Complexity in the Public Services

Philip Haynes
Managing Complexity in the Public Services Book PDF

Author : Philip Haynes
Publisher : Routledge
Page : 178 pages
File Size : 54,8 Mb
Release : 2015-03-24
Category : Business & Economics
ISBN : 9781317811640

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Managing Complexity in the Public Services by Philip Haynes Pdf

The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making. Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives are at the heart of this method. Information technology provides a framework for complex communication and knowledge use, but it cannot replace highly developed professional negotiations and cooperation. This book argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches such as New Public Management. Excessive marketization threatens a collaborative approach and overly rigid approaches to performance management and strategic management can be dysfunctional. Managing Complexity in the Public Services 2nd Edition advances a method of management practice that copes with the stark realities of the complex and unpredictable public policy world. It develops pragmatic management practices from action research that will be valuable to both academics and practitioners. The result is a new value-based practice for the post-crisis public service world.