Managing Public Services Implementing Changes

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Managing Public Services - Implementing Changes

Tony L. Doherty,Terry Horne
Managing Public Services Implementing Changes Book PDF

Author : Tony L. Doherty,Terry Horne
Publisher : Routledge
Page : 584 pages
File Size : 40,7 Mb
Release : 2005-08-18
Category : Business & Economics
ISBN : 9781134679522

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Managing Public Services - Implementing Changes by Tony L. Doherty,Terry Horne Pdf

Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Public Services - Implementing Changes

Tony L. Doherty,Terry Horne,Simon Wootton
Managing Public Services Implementing Changes Book PDF

Author : Tony L. Doherty,Terry Horne,Simon Wootton
Publisher : Routledge
Page : 785 pages
File Size : 42,7 Mb
Release : 2014-01-03
Category : Business & Economics
ISBN : 9781134578153

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Managing Public Services - Implementing Changes by Tony L. Doherty,Terry Horne,Simon Wootton Pdf

The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Change and Innovation in Public Service Organizations

Kerry Brown,Stephen P. Osborne
Managing Change and Innovation in Public Service Organizations Book PDF

Author : Kerry Brown,Stephen P. Osborne
Publisher : Routledge
Page : 274 pages
File Size : 46,8 Mb
Release : 2012-10-02
Category : Business & Economics
ISBN : 9781134332670

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Managing Change and Innovation in Public Service Organizations by Kerry Brown,Stephen P. Osborne Pdf

The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

Managing Organizational Change in Public Services

Rune Todnem By,Calum Macleod
Managing Organizational Change in Public Services Book PDF

Author : Rune Todnem By,Calum Macleod
Publisher : Routledge
Page : 310 pages
File Size : 53,5 Mb
Release : 2012-08-21
Category : Business & Economics
ISBN : 9781134034543

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Managing Organizational Change in Public Services by Rune Todnem By,Calum Macleod Pdf

Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of change management in public services. Combining aspects of change management theory with ‘real life’ practice in the form of organizational cases from different regions and sectors, this edited collection identifies and analyzes significant issues regarding the development, implementation and evaluation of public service change initiatives. Featuring contributions from leading authors in the field, this text provides an overview of organizational change management with a focus on leadership, management, and strategies for change. Looking at cases from Europe and North America, Managing Organizational Change in Public Services offers both a global, as well as a cross-sector analysis of this complex and challenging process. Different sectors that are examined include: Transport Health Education This book offers an excellent introduction to change management and how it works within the public service organizations internationally. It will be vital reading for all those engaged with the study or practice of this dynamic subject.

Strategic Change Management in the Public Sector

Francesco Longo,Daniela Cristofoli
Strategic Change Management in the Public Sector Book PDF

Author : Francesco Longo,Daniela Cristofoli
Publisher : John Wiley & Sons
Page : 352 pages
File Size : 53,5 Mb
Release : 2008-04-30
Category : Business & Economics
ISBN : 9780470518489

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Strategic Change Management in the Public Sector by Francesco Longo,Daniela Cristofoli Pdf

The ability to manage change-management processes depends on individual skills and organisational culture. These skills have to be increased and practiced; in this perspective, the reading and analysis of this casebook can generate mental training about innovation. In order to look for common problems and solutions for implementing managerial development, a rich portfolio of European cases, with at least one representative for every European component, is presented. Typically comparative works select different countries according to criteria such as English speaking, countries from the same region or industrialised countries. This book looks at comparative differences but also has sufficient cultural, social, political and economic homogeneity. Comparisons are more useful and easier to understand due to common implementation difficulties and possible change strategies. A general introduction leads on to some theoretical background, which presents the Editors’ thinking about strategy, change management and the strategic approach to change management, representing the framework at the core of the book. A guide through the European examples introduces the cases themselves. Teaching notes on how to position the case, learning objectives, question discussion, case analysis and further reference are provided in order to show teachers and trainers how to use each individual case. This book is a tool for discussion and a framework to structure a debate about the evaluation of managerial evolution, providing trainers, students and practitioners with an instrument to understand how to face the difficulties each change management process is affected by.

Strategic Change Management in Public Sector Organisations

David Baker
Strategic Change Management in Public Sector Organisations Book PDF

Author : David Baker
Publisher : Elsevier
Page : 328 pages
File Size : 50,5 Mb
Release : 2007-02-28
Category : Business & Economics
ISBN : 9781780631585

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Strategic Change Management in Public Sector Organisations by David Baker Pdf

This book covers all the major aspects of change management for those working in public sector and not-for-profit organisations. It summarises key theories and approaches to change management and includes detailed, worked descriptions of key techniques used in change management processes and programmes, with extensive reference to case studies drawn from a range of public sector, not-for-profit organisations and other environments. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the author’s wide-ranging practical experience of major organizational development and change management in a wide range of situation Applies as well as describes theory Provides practical and realistic solutions to real-world problems

Continuity and Change in Public Policy and Management

Christopher Pollitt,Geert Bouckaert
Continuity and Change in Public Policy and Management Book PDF

Author : Christopher Pollitt,Geert Bouckaert
Publisher : Edward Elgar Publishing
Page : 233 pages
File Size : 44,7 Mb
Release : 2011-01-01
Category : Political Science
ISBN : 9781849802291

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Continuity and Change in Public Policy and Management by Christopher Pollitt,Geert Bouckaert Pdf

This vivid book of 'continuity and change' in policy and management by Pollitt and Bouckaert follows in the footsteps of Pollitt's previous book on the issue of time, a vital but often neglected issue.

Transforming Government and Public Services

Stephen Jenner
Transforming Government and Public Services Book PDF

Author : Stephen Jenner
Publisher : CRC Press
Page : 188 pages
File Size : 53,6 Mb
Release : 2016-02-24
Category : Business & Economics
ISBN : 9781317007609

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Transforming Government and Public Services by Stephen Jenner Pdf

'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Managing Change and Innovation in Public Service Organizations

Stephen P. Osborne,Kerry Brown
Managing Change and Innovation in Public Service Organizations Book PDF

Author : Stephen P. Osborne,Kerry Brown
Publisher : Psychology Press
Page : 276 pages
File Size : 52,7 Mb
Release : 2005
Category : Business & Economics
ISBN : 0415328985

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Managing Change and Innovation in Public Service Organizations by Stephen P. Osborne,Kerry Brown Pdf

This book, the first in the Routledge Masters in Public Management series, examines and explains change and innovation in the public sector to provide readers with the skills needed to manage the changes taking place.

Transforming Public Services by Design

Sabine Junginger
Transforming Public Services by Design Book PDF

Author : Sabine Junginger
Publisher : Taylor & Francis
Page : 188 pages
File Size : 51,9 Mb
Release : 2016-12-01
Category : Business & Economics
ISBN : 9781317007876

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Transforming Public Services by Design by Sabine Junginger Pdf

For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Managing Change in the Public Services

Mike Wallace,Michael Fertig,Eugene Schneller
Managing Change in the Public Services Book PDF

Author : Mike Wallace,Michael Fertig,Eugene Schneller
Publisher : John Wiley & Sons
Page : 248 pages
File Size : 42,6 Mb
Release : 2009-02-09
Category : Business & Economics
ISBN : 9781405172738

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Managing Change in the Public Services by Mike Wallace,Michael Fertig,Eugene Schneller Pdf

This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming increasingly complex to manage,how people cope with this new complexity, what implications arisefor improving policy and practice, and which avenues for furtherresearch and theory-building look particularly promising. The contributors are all leading researchers from the USA,Canada and the UK. Together they provide a synthesis ofstate-of-the-art thinking on the complex change process inAnglo-American contexts, policy-making for public service reformthat generates managerial complexity, and practice in serviceorganizations to improve provision. Special reference is made toeducation and health: the largest and most complex of the publicservices. The analysis has wider relevance for other publicservices and national contexts. Managing Change in the Public Services is essentialreading for all concerned with public service improvement - leadersand managers in service organizations, administrators, trainers,advisers and consultants who support the management of change,policy-makers and public servants, and advanced course students andacademics. The book also offers general insights for the theory andpractice of managing organizational and systemic change.

Implementing Change in Health Systems

Michael I Harrison
Implementing Change in Health Systems Book PDF

Author : Michael I Harrison
Publisher : SAGE
Page : 254 pages
File Size : 49,8 Mb
Release : 2004-03-27
Category : Medical
ISBN : 0761961763

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Implementing Change in Health Systems by Michael I Harrison Pdf

Examines whether health systems become more efficient, less subject to cost escalation and more responsive to patient needs when there is competition among health care providers.

Change and Continuity Management in the Public Sector

Rebecca Dalli Gonzi
Change and Continuity Management in the Public Sector Book PDF

Author : Rebecca Dalli Gonzi
Publisher : Emerald Group Publishing
Page : 168 pages
File Size : 48,5 Mb
Release : 2019-04-24
Category : Business & Economics
ISBN : 9781789731699

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Change and Continuity Management in the Public Sector by Rebecca Dalli Gonzi Pdf

In evolving crises, managing teams often have little information and fewer resources. This book proposes a model for more effective decision making early in the evolution of a crisis, before disaster response plans are activated.

Managing Public Services

Irvine Lapsley,Ola Mattisson
Managing Public Services Book PDF

Author : Irvine Lapsley,Ola Mattisson
Publisher : Routledge
Page : 210 pages
File Size : 54,7 Mb
Release : 2021-11-23
Category : Business & Economics
ISBN : 9781000475869

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Managing Public Services by Irvine Lapsley,Ola Mattisson Pdf

This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

Managing for Public Service Performance

Peter Leisink,Lotte B. Andersen,Gene A. Brewer,Christian B. Jacobsen,Eva Knies,Wouter Vandenabeele
Managing for Public Service Performance Book PDF

Author : Peter Leisink,Lotte B. Andersen,Gene A. Brewer,Christian B. Jacobsen,Eva Knies,Wouter Vandenabeele
Publisher : Oxford University Press
Page : 304 pages
File Size : 41,7 Mb
Release : 2021-03-04
Category : Business & Economics
ISBN : 9780192645593

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Managing for Public Service Performance by Peter Leisink,Lotte B. Andersen,Gene A. Brewer,Christian B. Jacobsen,Eva Knies,Wouter Vandenabeele Pdf

How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants. This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behavior, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.