Managing The Servicenow Platform

Author : Felix Acosta
Publisher : BPB Publications
Page : 372 pages
File Size : 46,6 Mb
Release : 2023-11-22
Category : Computers
ISBN : 9789355519382

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Managing the ServiceNow Platform by Felix Acosta Pdf

Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES ● Master the basics of ServiceNow administration and its features. ● Create and customize ServiceNow to meet the unique needs of your organization. ● Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN ● Learn how to manage users, groups, access, settings, and integrations. ● Create and configure forms, workflows, business rules, and more. ● Integrate ServiceNow with other systems to streamline workflows and automate tasks. ● Learn how to import, export, and protect your ServiceNow data. ● Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources

Author : Felix Acosta
Publisher : Unknown
Page : 0 pages
File Size : 43,6 Mb
Release : 2023
Category : Electronic books
ISBN : 9355517572

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Managing the ServiceNow Platform by Felix Acosta Pdf

The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration.

Author : Tim Woodruff,Ashish Rudra Srivastava,Martin Wood
Publisher : Packt Publishing Ltd
Page : 1330 pages
File Size : 47,9 Mb
Release : 2017-08-17
Category : Computers
ISBN : 9781788626903

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ServiceNow: Building Powerful Workflows by Tim Woodruff,Ashish Rudra Srivastava,Martin Wood Pdf

Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

Author : Tim Woodruff
Publisher : Packt Publishing Ltd
Page : 389 pages
File Size : 52,9 Mb
Release : 2018-06-20
Category : Computers
ISBN : 9781788837378

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Learning ServiceNow by Tim Woodruff Pdf

IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Author : Sagar Gupta
Publisher : Packt Publishing Ltd
Page : 400 pages
File Size : 47,6 Mb
Release : 2017-09-25
Category : Computers
ISBN : 9781787129788

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ServiceNow Application Development by Sagar Gupta Pdf

Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Author : Tim Woodruff
Publisher : Packt Publishing Ltd
Page : 351 pages
File Size : 49,9 Mb
Release : 2017-03-30
Category : Computers
ISBN : 9781785887536

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Learning ServiceNow by Tim Woodruff Pdf

IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Author : Roy Justus,David Zhao
Publisher : Packt Publishing Ltd
Page : 253 pages
File Size : 54,6 Mb
Release : 2022-12-01
Category : Computers
ISBN : 9781803247434

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ServiceNow for Architects and Project Leaders by Roy Justus,David Zhao Pdf

Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments Key FeaturesFocus on what to do when shaping and leading a ServiceNow journeyExplore strategies for making your projects impactful and valuableGuidance for leaders at every level to maximize return on their investments in ServiceNowBook Description ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization. What you will learnUnderstand the key drivers of value in ServiceNow implementationStructure your ServiceNow programs for successful deliveryDiscover methods and tools for securely using ServiceNowSet up a multi-instance environment with best practices and patternsArchitect and lead the deployment of AI capabilities in ServiceNowBuild innovative experiences using NLU, virtual agents and the Now Experience FrameworkWho this book is for This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.

Author : John Benedetti,Ashish Rudra Srivastava
Publisher : Unknown
Page : 296 pages
File Size : 45,7 Mb
Release : 2018-01-26
Category : Computers
ISBN : 1788834054

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ServiceNow Cookbook by John Benedetti,Ashish Rudra Srivastava Pdf

Over 60 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently Key Features One-stop solutions to all the problems encountered while using ServiceNow Covers all the pillars of ServiceNow platform, that is, ITSM, ITOM, and so on Explore new and trending features such as ServiceNow cloud integration and end-to-end security Book Description ServiceNow is the ideal platform from which to create enterprise-level applications, giving both requesters and fulfillers better visibility and access to a process. With this book, we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with core configuration and management tasks, this book will help you build data-driven apps and also explores development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, you will build/design data-driven apps where you will learn to implement the new Automated Testing framework. You will also be guided through creating various tasks from workflows and how to make the most of workflow utilities available in ServiceNow. Following this, you will learn about Service Portal (new with Helsinki) where you will learn how to configure the portal and how to perform integrations with different cloud platforms, along with tips and tricks on using the portal effectively. Finally, you will learn to use paid plugins such as Discovery, Orchestration, and Service Mapping. By the end of this book, you will have acquired immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. What you will learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Use ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with the outside world by getting into client and server scripting Start using the Service Portal to easily create portals for end users Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per requirements Who this book is for If you are an IT professional or an administrator with some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow, then this book is for you. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed.

Author : Ajaykumar Guggilla
Publisher : Packt Publishing Ltd
Page : 258 pages
File Size : 45,6 Mb
Release : 2017-04-27
Category : Computers
ISBN : 9781785889813

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ServiceNow IT Operations Management by Ajaykumar Guggilla Pdf

Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

Author : Vinay Polisetti
Publisher : Unknown
Page : 239 pages
File Size : 55,8 Mb
Release : 2019-09-10
Category : Electronic
ISBN : 1692147269

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Fundamentals of ServiceNow Administration and Scripting by Vinay Polisetti Pdf

This book highlights the basic principles of IT Service Management, IT Operations Management, best practices of implementing them in an enterprise for better designing, creating, delivering, supporting, managing and monitoring the life cycle of IT services. This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow. This book is written during ServiceNow's New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting

Author : Gupta, Manish,Sharman, Raj
Publisher : IGI Global
Page : 333 pages
File Size : 53,6 Mb
Release : 2023-10-26
Category : Business & Economics
ISBN : 9781668487686

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Modernizing Enterprise IT Audit Governance and Management Practices by Gupta, Manish,Sharman, Raj Pdf

Information technology auditing examines an organization's IT infrastructure, applications, data use, and management policies, procedures, and operational processes against established standards or policies. Modernizing Enterprise IT Audit Governance and Management Practices provides a guide for internal auditors and students to understand the audit context and its place in the broader information security agenda. The book focuses on technology auditing capabilities, risk management, and technology assurance to strike a balance between theory and practice. This book covers modern assurance products and services for emerging technology environments, such as Dev-Ops, Cloud applications, Artificial intelligence, cybersecurity, blockchain, and electronic payment systems. It examines the impact of the pandemic on IT Audit transformation, outlines common IT audit risks, procedures, and involvement in major IT audit areas, and provides up-to-date audit concepts, tools, techniques, and references. This book offers valuable research papers and practice articles on managing risks related to evolving technologies that impact individuals and organizations from an assurance perspective. The inclusive view of technology auditing explores how to conduct auditing in various contexts and the role of emergent technologies in auditing. The book is designed to be used by practitioners, academicians, and students alike in fields of technology risk management, including cybersecurity, audit, and technology, across different roles.

Author : Gabriele Kahlout
Publisher : Apress
Page : 244 pages
File Size : 55,5 Mb
Release : 2017-03-10
Category : Computers
ISBN : 9781484225714

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Spinning Up ServiceNow by Gabriele Kahlout Pdf

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Author : Tim Woodruff. Ashish Srivastava Rudra. Martin Wood
Publisher : Unknown
Page : 128 pages
File Size : 52,5 Mb
Release : 2017
Category : Application software
ISBN : 178862873X

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ServiceNow by Tim Woodruff. Ashish Srivastava Rudra. Martin Wood Pdf

Author : Adam Jabłoński,Marek Jabłoński
Publisher : Springer Nature
Page : 228 pages
File Size : 41,7 Mb
Release : 2019-11-09
Category : Business & Economics
ISBN : 9783030297329

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Social Business Models in the Digital Economy by Adam Jabłoński,Marek Jabłoński Pdf

Filling a gap in the current literature, this book addresses the social approach to the design and use of innovative business models in the digital economy. It focuses on three areas that are of increasing importance to businesses and industry today: social issues and sustainability; digitization; and new economic business models, specifically the sharing and circular economies. The authors aim to solve current scientific concerns around the conceptualization and operationalization of social business models, addressing management intentions and the impact of these models on society. Based on observation of social phenomena and the authors' research and practical experience, the book highlights best practices for designing and assessing social business models.

Author : R Parvin
Publisher : Independently Published
Page : 0 pages
File Size : 53,7 Mb
Release : 2024-04-10
Category : Computers
ISBN : 9798322454007

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ServiceNow ITSM by R Parvin Pdf

ServiceNow ITSM: Implementation and Best Practices - A Comprehensive Guide to ServiceNow's Incident, Problem, Change, and More. Unlock the Full Potential of ITSM Processes Within ServiceNow. Are you ready to transform your IT service delivery and elevate the value IT brings to your organization? This comprehensive guide dives into the core principles of IT Service Management (ITSM) and provides a practical, step-by-step roadmap to optimize ITSM processes using the powerful ServiceNow platform. Key Benefits for Readers: Master ITSM Fundamentals: Gain a clear understanding of ITSM concepts, frameworks, and their practical application within your IT environment. ServiceNow Expertise: Learn to configure, customize, and maximize ServiceNow's incident, problem, change, request, CMDB, knowledge management, and service level management modules. Process Optimization: Discover expert strategies to streamline incident resolution, proactively prevent recurring problems, implement successful changes, and deliver reliable IT services to your users. Best Practices Revealed: Benefit from real-world insights, case studies, and actionable recommendations to avoid common pitfalls and achieve ITSM excellence. Data-Driven Decision Making: Harness the power of ServiceNow reporting and analytics to measure performance, drive continuous improvement, and demonstrate IT's value to the business. - Who this Book is For: IT Managers and Leaders: Empower yourself to align IT practices with business goals, improve resource allocation, and transform IT into a strategic driver of innovation. ServiceNow Administrators: Expand your technical knowledge of ServiceNow, build effective workflows, and unlock the platform's full potential. IT Professionals of All Levels: Enhance your understanding of ITSM processes and how to leverage ServiceNow for maximum efficiency and user satisfaction. ITSM Students and Consultants: Solidify your foundational knowledge and learn hands-on implementation techniques for ServiceNow. - Inside the Book: Detailed exploration of ITSM core processes with real-world examples. Best practices for Incident, Problem, Change, Request, CMDB, Knowledge, & SLM In-depth ServiceNow configuration guidance. Advanced strategies for optimization, automation, and user experience. Step-by-step implementation guidelines and actionable tips. - Elevate your IT service delivery game with "ServiceNow ITSM: Implementation and Best Practices"! Start your journey towards a more efficient, user-centric, and value-driven IT organization today.