Measuring Performance In Public And Nonprofit Organizations

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Managing and Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Managing and Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Publisher : John Wiley & Sons
Page : 484 pages
File Size : 51,6 Mb
Release : 2014-10-13
Category : Education
ISBN : 9781118439050

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Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf

New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister
Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister
Publisher : John Wiley & Sons
Page : 315 pages
File Size : 49,5 Mb
Release : 2008-03-11
Category : Business & Economics
ISBN : 9780470365175

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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister Pdf

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Performance and Productivity in Public and Nonprofit Organizations

Evan M. Berman
Performance and Productivity in Public and Nonprofit Organizations Book PDF

Author : Evan M. Berman
Publisher : Routledge
Page : 240 pages
File Size : 54,9 Mb
Release : 2015-06-11
Category : Business & Economics
ISBN : 9781317463016

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Performance and Productivity in Public and Nonprofit Organizations by Evan M. Berman Pdf

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Governance and Performance in Public and Non-Profit Organizations

Alessandro Hinna,Luca Gnan,Fabio Monteduro
Governance and Performance in Public and Non Profit Organizations Book PDF

Author : Alessandro Hinna,Luca Gnan,Fabio Monteduro
Publisher : Emerald Group Publishing
Page : 350 pages
File Size : 54,7 Mb
Release : 2016-04-12
Category : Political Science
ISBN : 9781786351074

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Governance and Performance in Public and Non-Profit Organizations by Alessandro Hinna,Luca Gnan,Fabio Monteduro Pdf

Studies in Public and Non-Profit Governance (SPNPG) publishes in a growing area of governance research. SPNPG allows for the establishment of an engaged community of researchers. It contributes to the definition of the theoretical components that assign an innovation role to governance systems in public and non profit organizations.

Measuring the Impact of the Nonprofit Sector

Patrice Flynn,Virginia A. Hodgkinson
Measuring the Impact of the Nonprofit Sector Book PDF

Author : Patrice Flynn,Virginia A. Hodgkinson
Publisher : Springer Science & Business Media
Page : 305 pages
File Size : 40,5 Mb
Release : 2013-11-11
Category : Social Science
ISBN : 9781461505334

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Measuring the Impact of the Nonprofit Sector by Patrice Flynn,Virginia A. Hodgkinson Pdf

One of the major tasks facing researchers, practitioners, and funders is the development of empirical tools to measure the inherent worth of nonprofit organizations as well as the sector as a whole. Renowned scholars present chapters on the state of the art of performance measurement in the nonprofit sector and seek to establish a framework for a long-term research agenda to identify, quantify, and self-assess those qualities that make the nonprofit sector unique.

Performance Analysis for Public and Nonprofit Organizations

XiaoHu Wang
Performance Analysis for Public and Nonprofit Organizations Book PDF

Author : XiaoHu Wang
Publisher : Jones & Bartlett Learning
Page : 369 pages
File Size : 43,8 Mb
Release : 2010
Category : Business & Economics
ISBN : 9780763751067

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Performance Analysis for Public and Nonprofit Organizations by XiaoHu Wang Pdf

"The book focuses on application of performance analysis tools, not the theory of performance management. This text is an effective learning tool for students in analytical technique courses in public administration and policy programs. With other texts, students may learn about a statistical concept and calculation, but still don't understand the managerial context where the statistical tool applies. Consequently, they often fail to understand the managerial importance of statistical tools they learn, and worse, fail to recognize the correct tool to use when a managerial issue rises. This book corrects this problem by providing a managerial context that bridges statistical concepts and the managerial reality. The managerial context is performance management, in which performance data are presented, monitored, and analyzed. It is in this performance management context that the usefulness and applicability of statistical tools are illuminated for the learner."--BOOK JACKET.

Managing and Measuring Social Enterprises

Rob Paton
Managing and Measuring Social Enterprises Book PDF

Author : Rob Paton
Publisher : SAGE
Page : 212 pages
File Size : 42,8 Mb
Release : 2003-02-18
Category : Business & Economics
ISBN : 0761973656

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Managing and Measuring Social Enterprises by Rob Paton Pdf

Managing and Measuring Social Enterprises explores how the perfomance agenda has impacted on public policy and management. Rob Paton examines what has happened when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.

Key Performance Indicators for Government and Non Profit Agencies

David Parmenter
Key Performance Indicators for Government and Non Profit Agencies Book PDF

Author : David Parmenter
Publisher : John Wiley & Sons
Page : 336 pages
File Size : 44,9 Mb
Release : 2012-05-01
Category : Business & Economics
ISBN : 9780470944547

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Key Performance Indicators for Government and Non Profit Agencies by David Parmenter Pdf

Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.

Performance and Productivity in Public and Nonprofit Organizations

Evan M. Berman
Performance and Productivity in Public and Nonprofit Organizations Book PDF

Author : Evan M. Berman
Publisher : Routledge
Page : 240 pages
File Size : 55,7 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317462057

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Performance and Productivity in Public and Nonprofit Organizations by Evan M. Berman Pdf

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Organizational Performance and Measurement in the Public Sector

Arie Halachmi,Geert Bouckaert
Organizational Performance and Measurement in the Public Sector Book PDF

Author : Arie Halachmi,Geert Bouckaert
Publisher : Praeger
Page : 394 pages
File Size : 41,5 Mb
Release : 1996-03-20
Category : Business & Economics
ISBN : UOM:39015037351270

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Organizational Performance and Measurement in the Public Sector by Arie Halachmi,Geert Bouckaert Pdf

Legislative initiatives, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.

Performance Measurement

Harry P Hatry
Performance Measurement Book PDF

Author : Harry P Hatry
Publisher : Rowman & Littlefield
Page : 343 pages
File Size : 51,6 Mb
Release : 2023-10-03
Category : Political Science
ISBN : 9781493083039

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Performance Measurement by Harry P Hatry Pdf

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Public Sector Performance

Richard Kearney
Public Sector Performance Book PDF

Author : Richard Kearney
Publisher : Routledge
Page : 383 pages
File Size : 44,9 Mb
Release : 2018-03-05
Category : Political Science
ISBN : 9780429977596

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Public Sector Performance by Richard Kearney Pdf

Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.

Benchmarking for Nonprofits

Jason Saul
Benchmarking for Nonprofits Book PDF

Author : Jason Saul
Publisher : Turner Publishing Company
Page : 137 pages
File Size : 41,7 Mb
Release : 2004-10-30
Category : Business & Economics
ISBN : 9781618589101

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Benchmarking for Nonprofits by Jason Saul Pdf

The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking—and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a “success equation” that helps you measure your organization’s performance, how to make sure to measure what matters, how to choose your benchmarking partners—and what you can learn from the “wrong” partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today’s market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It’s something you can’t afford not to do—especially since you can do it for free!

Measuring and Improving Social Impacts

Marc J. Epstein,Kristi Yuthas
Measuring and Improving Social Impacts Book PDF

Author : Marc J. Epstein,Kristi Yuthas
Publisher : Routledge
Page : 288 pages
File Size : 42,5 Mb
Release : 2017-09-08
Category : Business & Economics
ISBN : 9781351276221

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Measuring and Improving Social Impacts by Marc J. Epstein,Kristi Yuthas Pdf

Identifying, measuring and improving social impact is a significant challenge for corporate and private foundations, charities, NGOs and corporations. How best to balance possible social and environmental benefits (and costs) against one another? How does one bring clarity to multiple possibilities and opportunities? Based on years of work and new field studies from around the globe, the authors have written a book for managers that is grounded in the best academic and managerial research.It is a practical guide that describes the steps needed for identifying, measuring and improving social impact. This approach is useful in maximizing the impact of different types of investments, including grants and donations, impact investments, and commercial investments.With numerous examples of actual organizational approaches, research into more than fifty organizations, and extensive practical guidance and best practices, Measuring and Improving Social Impacts fills a critical gap.

Finding New Ways to Engage and Satisfy Global Customers

Patricia Rossi,Nina Krey
Finding New Ways to Engage and Satisfy Global Customers Book PDF

Author : Patricia Rossi,Nina Krey
Publisher : Springer
Page : 956 pages
File Size : 54,6 Mb
Release : 2019-04-01
Category : Business & Economics
ISBN : 9783030025687

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Finding New Ways to Engage and Satisfy Global Customers by Patricia Rossi,Nina Krey Pdf

This proceedings volume explores the new and innovative ways in which marketers find new global customers and build meaningful bridges to them based on their wants and needs in order to ensure high levels of customer satisfaction. Customer loyalty is ensured through continuous engagement with an ever-changing and demanding customer base. Global forces are bringing cultures into collision, creating new challenges for firms wanting to reach geographically and culturally distant markets, and causing marketing managers to rethink how to build meaningful and stable relationships with evermore demanding customers. In an era of vast new data sources and a need for innovative analytics, the challenge for the marketer is to reach customers in new and powerful ways. Featuring the full proceedings from the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) held in Porto, Portugal, this volume provides current and emerging research from global scholars and practitioners that will help marketers to engage and promote customer satisfaction. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.