Organizational Performance And Measurement In The Public Sector

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Organizational Performance and Measurement in the Public Sector

Arie Halachmi,Geert Bouckaert
Organizational Performance and Measurement in the Public Sector Book PDF

Author : Arie Halachmi,Geert Bouckaert
Publisher : Praeger
Page : 394 pages
File Size : 45,7 Mb
Release : 1996-03-20
Category : Business & Economics
ISBN : UOM:39015037351270

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Organizational Performance and Measurement in the Public Sector by Arie Halachmi,Geert Bouckaert Pdf

Legislative initiatives, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.

Public Sector Performance

Richard Kearney
Public Sector Performance Book PDF

Author : Richard Kearney
Publisher : Routledge
Page : 383 pages
File Size : 43,9 Mb
Release : 2018-03-05
Category : Political Science
ISBN : 9780429977596

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Public Sector Performance by Richard Kearney Pdf

Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.

Public Service Performance

George A. Boyne,Kenneth J. Meier,Laurence J. O'Toole, Jr.,Richard M. Walker
Public Service Performance Book PDF

Author : George A. Boyne,Kenneth J. Meier,Laurence J. O'Toole, Jr.,Richard M. Walker
Publisher : Cambridge University Press
Page : 312 pages
File Size : 45,9 Mb
Release : 2006-11-23
Category : Business & Economics
ISBN : 9781139460453

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Public Service Performance by George A. Boyne,Kenneth J. Meier,Laurence J. O'Toole, Jr.,Richard M. Walker Pdf

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Handbook on Performance Management in the Public Sector

Deborah Blackman
Handbook on Performance Management in the Public Sector Book PDF

Author : Deborah Blackman
Publisher : Edward Elgar Publishing
Page : 352 pages
File Size : 41,6 Mb
Release : 2021-05-28
Category : Political Science
ISBN : 9781789901207

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Handbook on Performance Management in the Public Sector by Deborah Blackman Pdf

This timely Handbook examines performance management research specific to the public sector and its contexts, and provides suggestions for future developments in the field. It demonstrates the need for performance management to be reconceptualized as a core component of business both within and across organizations, and how it must be embedded in both strategic decision-making and as a day-to-day leadership and management practice in order to be effective.

Managing Performance in the Public Sector

Hans de Bruijn
Managing Performance in the Public Sector Book PDF

Author : Hans de Bruijn
Publisher : Routledge
Page : 140 pages
File Size : 47,8 Mb
Release : 2003-09-02
Category : Business & Economics
ISBN : 9781134420315

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Managing Performance in the Public Sector by Hans de Bruijn Pdf

Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations. Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include: more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities a whole new chapter on the dynamics of performance management; answering the questions – how do PM systems evolve? Which effects will dominate in the long run? many extra recommendations for making PM attractive for managers. An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.

Managing and Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Managing and Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Publisher : John Wiley & Sons
Page : 484 pages
File Size : 46,8 Mb
Release : 2014-10-13
Category : Education
ISBN : 9781118439050

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Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf

New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Performance Management in the Public Sector

Wouter Van Dooren,Geert Bouckaert,John Halligan
Performance Management in the Public Sector Book PDF

Author : Wouter Van Dooren,Geert Bouckaert,John Halligan
Publisher : Routledge
Page : 241 pages
File Size : 51,8 Mb
Release : 2015-02-19
Category : Business & Economics
ISBN : 9781317814160

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Performance Management in the Public Sector by Wouter Van Dooren,Geert Bouckaert,John Halligan Pdf

In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.

Performance Information in the Public Sector

Wouter Van Dooren,Steven Van de Walle
Performance Information in the Public Sector Book PDF

Author : Wouter Van Dooren,Steven Van de Walle
Publisher : Springer
Page : 286 pages
File Size : 50,5 Mb
Release : 2016-04-30
Category : Political Science
ISBN : 9781137105417

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Performance Information in the Public Sector by Wouter Van Dooren,Steven Van de Walle Pdf

Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.

Health Performance Measurement in the Public Sector

Panel on Performance Measures and Data for Public Health Performance Partnership Grants,Commission on Behavioral and Social Sciences and Education,Division of Behavioral and Social Sciences and Education,National Research Council
Health Performance Measurement in the Public Sector Book PDF

Author : Panel on Performance Measures and Data for Public Health Performance Partnership Grants,Commission on Behavioral and Social Sciences and Education,Division of Behavioral and Social Sciences and Education,National Research Council
Publisher : National Academies Press
Page : 191 pages
File Size : 50,8 Mb
Release : 1999-04-14
Category : Medical
ISBN : 9780309518048

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Health Performance Measurement in the Public Sector by Panel on Performance Measures and Data for Public Health Performance Partnership Grants,Commission on Behavioral and Social Sciences and Education,Division of Behavioral and Social Sciences and Education,National Research Council Pdf

There is growing interest in using performance measurement as a means of holding federal, state, and local health agencies accountable for their use of public funds. Health Performance Measurement in the Public Sector is the second of two books for the U.S. Department of Health and Human Services on using and improving performance measurement in publicly funded health programs and the implications for data needs and systems. This book focuses on data and information system issues at the federal, state, and local levels. Recommendations address: Policy framework for selecting performance measures and using performance measurement. Operational principles related to data and data systems that support performance measurement. Essential investments in data systems and in training and technical assistance. Research needed to improve performance measures and performance measurement.

Managing Performance in the Public Sector

J. A. de Bruijn
Managing Performance in the Public Sector Book PDF

Author : J. A. de Bruijn
Publisher : Taylor & Francis
Page : 140 pages
File Size : 51,5 Mb
Release : 2007
Category : Business & Economics
ISBN : STANFORD:36105123230604

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Managing Performance in the Public Sector by J. A. de Bruijn Pdf

Performance thinking has a substantial impact on the management of public organizations, as governments around the world use performance measurement to evaluate their products and services. But as indicators of success, how effective are these systems? And how do these measuring tools impact on our society?In dealing with these questions, this important volume offers an important critique of these evaluation systems. Analyzing of the pros, cons, risks and limitations of these systems, de Buijn argues that instead of maximizing performance benefits, they often just create bureaucracy, stem innovation and damage professionalism.Taking a bold stance in a contentious debate, this topical book presents several strategies for turning performance measurement into a useful instrument that can benefit managers and professionals. Overall, an informed analysis of the arena, this is an essential text for anyone studying performance management in the public sector.

Managing Performance

Geert Bouckaert,John Halligan
Managing Performance Book PDF

Author : Geert Bouckaert,John Halligan
Publisher : Routledge
Page : 537 pages
File Size : 43,6 Mb
Release : 2007-12-20
Category : Business & Economics
ISBN : 9781134097265

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Managing Performance by Geert Bouckaert,John Halligan Pdf

In recent years, concerns over the effectiveness of public administration have encouraged the widespread measurement and management of ‘performance’. But is performance management an appropriate model for public sector organizations, and has it proved successful? Moreover, how do the principles of performance management affect how public bodies operate, and the way they relate to the wider community? In this important text, the viability of performance management in public sector organizations is systematically assessed across a number of international case studies. The book provides a framework through which models of performance management can be understood in terms of both their impact within a public sector organization, and the effects that have been seen in countries with contrasting administrational contexts. Managing Performance – International Comparisons critically examines the effects of performance management models in the public sector, and assesses their future evolution. It is an important book for all students and researchers with an interest in management, public administration and public policy.

The Public Productivity and Performance Handbook

Marc Holzer,Andrew Ballard
The Public Productivity and Performance Handbook Book PDF

Author : Marc Holzer,Andrew Ballard
Publisher : Routledge
Page : 714 pages
File Size : 41,9 Mb
Release : 2021-07-25
Category : Political Science
ISBN : 9781000402261

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The Public Productivity and Performance Handbook by Marc Holzer,Andrew Ballard Pdf

A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.

Outcome-Based Performance Management in the Public Sector

Elio Borgonovi,Eugenio Anessi-Pessina,Carmine Bianchi
Outcome Based Performance Management in the Public Sector Book PDF

Author : Elio Borgonovi,Eugenio Anessi-Pessina,Carmine Bianchi
Publisher : Springer
Page : 448 pages
File Size : 44,8 Mb
Release : 2017-07-17
Category : Business & Economics
ISBN : 9783319570181

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Outcome-Based Performance Management in the Public Sector by Elio Borgonovi,Eugenio Anessi-Pessina,Carmine Bianchi Pdf

This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems. Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of “outcome-based” performance management systems in the public sector. Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector. Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration .

Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister
Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister
Publisher : John Wiley & Sons
Page : 315 pages
File Size : 47,8 Mb
Release : 2008-03-11
Category : Business & Economics
ISBN : 9780470365175

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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister Pdf

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Theories of Performance

Colin Talbot
Theories of Performance Book PDF

Author : Colin Talbot
Publisher : Oxford University Press
Page : 270 pages
File Size : 53,8 Mb
Release : 2010-09-30
Category : Business & Economics
ISBN : 9780199575961

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Theories of Performance by Colin Talbot Pdf

How well do governments do in converting the resources they take from us, like taxes, into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform? In this book, Colin Talbot examines how we can understand this issue of performance in the public services.