Mediation For Managers

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Mediation for Managers

John Crawley,Katherine Graham
Mediation for Managers Book PDF

Author : John Crawley,Katherine Graham
Publisher : Nicholas Brealey
Page : 228 pages
File Size : 40,9 Mb
Release : 2011-06-17
Category : Business & Economics
ISBN : 9781473644793

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Mediation for Managers by John Crawley,Katherine Graham Pdf

In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.

Advancing Workplace Mediation Through Integration of Theory and Practice

Katalien Bollen,Martin Euwema,Lourdes Munduate
Advancing Workplace Mediation Through Integration of Theory and Practice Book PDF

Author : Katalien Bollen,Martin Euwema,Lourdes Munduate
Publisher : Springer
Page : 263 pages
File Size : 49,5 Mb
Release : 2016-11-11
Category : Psychology
ISBN : 9783319428420

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Advancing Workplace Mediation Through Integration of Theory and Practice by Katalien Bollen,Martin Euwema,Lourdes Munduate Pdf

This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.

Mediation

John Michael Haynes,Gretchen L. Haynes,Larry Sun Fong
Mediation Book PDF

Author : John Michael Haynes,Gretchen L. Haynes,Larry Sun Fong
Publisher : State University of New York Press
Page : 300 pages
File Size : 47,8 Mb
Release : 2012-02-01
Category : Psychology
ISBN : 9780791485743

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Mediation by John Michael Haynes,Gretchen L. Haynes,Larry Sun Fong Pdf

This mediation how-to manual brings together the collective wisdom of two of the field's most renowned founders, John Michael Haynes and Larry Sun Fong. The book not only covers a range of mediation cases, but also uniquely provides feedback from the clients as they reflect on the sessions and report on what worked best for them. Beginning with a review of the theoretical underpinnings of the Haynes model of mediation, the book then presents six case studies with each demonstrating one or more of the organizing principles of mediation. The sessions examined reflect the different mediation areas currently being practiced—business, employment, neighborhood, adoption, education, and family. The book goes beyond simply reporting what mediators experience as it shares the insights and motivations of Fong and Haynes. This well-rounded approach includes the exploration of the clients' thoughts, helping readers to incorporate successful organizing principles into their own mediation practices.

The Manager's Guide to Mediating Conflict

Alison Love
The Manager s Guide to Mediating Conflict Book PDF

Author : Alison Love
Publisher : Packt Publishing Ltd
Page : 152 pages
File Size : 40,7 Mb
Release : 2014-09-30
Category : Business & Economics
ISBN : 9781783000678

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The Manager's Guide to Mediating Conflict by Alison Love Pdf

If you are a manager who wants to develop their conflict management skills and gain a greater understanding on how meditation offers a clear framework for effective conflict resolution, this book is for you.

Peace at Work

John Ford
Peace at Work Book PDF

Author : John Ford
Publisher : Createspace Independent Publishing Platform
Page : 216 pages
File Size : 48,5 Mb
Release : 2014-09-16
Category : Mediation and conciliation, Industrial
ISBN : 150033135X

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Peace at Work by John Ford Pdf

IS THIS BOOK FOR YOU? If you... * are in HR and are tasked with general or specific responsibility for themanagement of workplace conflict * need support and guidance about how best to approach the management of internal workplace conflict* are ready to add to your toolbox a practical skill that fosters a more peaceful workplace * want to make a positive difference in the world ...then it probably is! My goal is to support you to successfully master the skill of workplace mediation. I want to make it easy for you to mediate internal workplace conflict. I want to share with you what I have learnt from working as a professional mediator with an employment and workplace focus. I am going to reveal all I know about resolving conflict as easily as possible, so that you can do it too. I am also going to weave in what I have learnt academically while teaching graduate students the skills of conflict resolution, negotiation and mediation. For some time now, as part of my corporate training practice, I have taught HR managers the skill of mediation through the offices of the Northern California Human Resources Association. Although a book can never replace the learning that occurs in a classic training environment, my hope is to convey to you, through these pages, what I cover when training your colleagues. I do not have to tell you how debilitating poorly managed workplace conflict can be. I want to give you the tools to do something productive about it. Conflict does not have to be a headache. In fact, it should be seen as a sign of vitality; a sign that something needs to change within an organization. Having mediation as a tool can go a long way to support authentic organizational harmony and well-being. And if you are the one doing the mediation, you get the accolades for being a peacemaker! "Peace at Work is a must-read for all HR professionals who aspire to a better solution to workplace conflict and who want to add the skill of mediation to their toolbox. John Ford takes a lifetime of mediation knowledge and presents it in an easy-to-understand, step-by-step process, from opening statements to closing agreements and every step in between." Todd Clawson, MS, Director of Human Resources, Parker County Hospital District "I have worked with John on various mediations over the years. He cares deeply about the people involved in his mediations and this is reflected in his consummate application of the skills and strategies in Peace at Work. This book is a natural complement to, and an excellent compilation of, John''s considerable store of knowledge about mediation in the workplace." Beth Delaney, Human Resource Business Partner, Kaiser Permanente "I had the pleasure of taking a mediation course led by John Ford. He was a truly inspiring teacher and his course proved immediately useful in my work in labor and employee relations. Many of the wise insights John shared with us in class are included in Peace at Work. HR and other managers looking for clear and practical advice about how to conduct a mediation will find it here, and will be better able to see why mediation is potentially so effective in resolving conflict." Maryl Olivera, Labor and Employee Relations, Administrative Office of the Courts "John Ford''s book, Peace at Work, will help any manager or HR professional to successfully mediate conflict. Mr Ford draws from his vast personal experience and insight, as well as that of many experts in the field, in this well-written and well-organized book. He covers foundational concepts and provides a structured approach to what is an easy-to-use, step-by-step model for mediation. Complete with case-study role-plays and a rich appendix of supporting materials and reference listings, the book is a must for anyone who leads people."Peter Haralabopoulos, Flight Attendant Base Director, San Francisco International Airport

Mediation in International Relations

J. Bercovitch,J. Rubin
Mediation in International Relations Book PDF

Author : J. Bercovitch,J. Rubin
Publisher : Springer
Page : 302 pages
File Size : 50,5 Mb
Release : 1994-01-13
Category : Political Science
ISBN : 9780230374690

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Mediation in International Relations by J. Bercovitch,J. Rubin Pdf

This collection of articles examines mediation in a range of situations including international relations, informal mediation by private individuals and by scholars and practitioners, as well as the superpowers as mediators.

The Essential Guide to Workplace Mediation & Conflict Resolution

Nora Doherty,Marcelas Guyler
The Essential Guide to Workplace Mediation Conflict Resolution Book PDF

Author : Nora Doherty,Marcelas Guyler
Publisher : Kogan Page Publishers
Page : 208 pages
File Size : 48,9 Mb
Release : 2008
Category : Business & Economics
ISBN : 9780749450199

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The Essential Guide to Workplace Mediation & Conflict Resolution by Nora Doherty,Marcelas Guyler Pdf

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

Conflict Management for Managers

Susan S. Raines
Conflict Management for Managers Book PDF

Author : Susan S. Raines
Publisher : John Wiley & Sons
Page : 357 pages
File Size : 42,9 Mb
Release : 2012-12-14
Category : Business & Economics
ISBN : 9781118415481

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Conflict Management for Managers by Susan S. Raines Pdf

“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Intercultural Mediation and Conflict Management Training

Claude-Hélène Mayer
Intercultural Mediation and Conflict Management Training Book PDF

Author : Claude-Hélène Mayer
Publisher : Springer Nature
Page : 262 pages
File Size : 41,8 Mb
Release : 2021-01-23
Category : Psychology
ISBN : 9783030517656

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Intercultural Mediation and Conflict Management Training by Claude-Hélène Mayer Pdf

This book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity, and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching. This is a book about practicing – the applied practice of competent conflict crafts in diverse intercultural contexts. Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Hélène Mayer’s creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance. --- Professor Stella Ting-Toomey, Human Communication Studies, California State University at Fullerton, USA, and Co-Editor of The SAGE Handbook of Conflict Communication, 2e Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches. --- Professor Paul T.P. Wong, President International Network on Personal Meaning and President Meaning-Centered Counselling Institute, Toronto, Canada Intercultural conflict resolution is a critically important task in this modern world. This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator. My congratulations to Professor Mayer for her important work. --- Dan Landis, Founding President, International Academy of Intercultural Research, Affiliate Professor of Psychology, University of Hawaii

International Multiparty Mediation and Conflict Management

Sinisa Vukovic
International Multiparty Mediation and Conflict Management Book PDF

Author : Sinisa Vukovic
Publisher : Routledge
Page : 237 pages
File Size : 51,8 Mb
Release : 2015-10-05
Category : Political Science
ISBN : 9781317610724

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International Multiparty Mediation and Conflict Management by Sinisa Vukovic Pdf

This volume aims to provide a detailed explanation of the effects of cooperation and coordination on international multiparty mediation in conflicts. Contemporary scholarship stresses that the crucial ingredients for a successful multiparty mediation are ‘consistency in interests’ and ‘cooperation and coordination’ between mediators. This book seeks to supplement that understanding by investigating how much the ‘consistency of interests’ and ‘cooperation and coordination’ affect the overall process, and what happens to the mediation process when mediating parties do not share the same idea and interest in finding a common solution. At the same time, it explores the obstacles in achieving coordination and coherence between various mediators in such an environment and how to surmount the problems that multiple mediators face when operating without a ‘common script’ in attempting to mediate a negotiated settlement. The study investigates three distinct mechanisms (both on the systemic and contextual level) that have the potential to deter defection from a (potential) member of the multiparty mediation coalition: geo-political shifts, changes in the conflict dynamics, and mediators’ ability to bargain for a cooperative relationship. As the number of states and international actors that are involved in mediation increases, a careful assessment is necessary not only of their relative institutional strengths and weaknesses, but also of how to promote complementary efforts and how to synchronize the whole process when one actor is transferring the responsibilities for mediation to others. This book will be of much interest to students of mediation, conflict management, war and conflict studies, security studies and IR. The Open Access version of this book, available at https://www.routledge.com/International-Multiparty-Mediation-and-Conflict-Management-Challenges-of/Vukovic/p/book/9781138087897, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license

The Mediation Process

Christopher W. Moore
The Mediation Process Book PDF

Author : Christopher W. Moore
Publisher : Jossey-Bass
Page : 384 pages
File Size : 55,8 Mb
Release : 1986-03-19
Category : Family & Relationships
ISBN : UCSC:32106007313569

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The Mediation Process by Christopher W. Moore Pdf

Provides mediators and other professionals who use mediationsuch as lawyers, therapists, and personnel managerswith comprehensive, step-by-step instruction in effective dispute resolution strategies.

Mediation

Kathy Isaacson,Heidi Ricci,Stephen W. Littlejohn
Mediation Book PDF

Author : Kathy Isaacson,Heidi Ricci,Stephen W. Littlejohn
Publisher : Waveland Press
Page : 199 pages
File Size : 42,6 Mb
Release : 2020-01-14
Category : Language Arts & Disciplines
ISBN : 9781478640318

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Mediation by Kathy Isaacson,Heidi Ricci,Stephen W. Littlejohn Pdf

Mediation is a strong force for change that continues to grow as an alternative process for conflict management. The Third Edition of Mediation: Empowerment in Conflict Management is practical and concise, making it appropriate for college classes and training programs. The book has a clear set of theoretical principles, ideal for anyone interested in learning mediation skills. Mediation is explored as a dispute resolution option that allows conflict to be an opportunity. Special emphasis is given to the use of effective communication in mediation. New to the third edition are circular causation and modeling behaviors, dialogic communication, managing difficult behavior, mediating large groups, online dispute resolution, and pre-mediation. The book is perfect for those wanting to become certified mediators, but it is valuable for all readers— providing life skills to improve approaches to conflict in professional and personal relationships.

Conflict Management and Leadership Development Using Mediation

Nance T Algert
Conflict Management and Leadership Development Using Mediation Book PDF

Author : Nance T Algert
Publisher : IAP
Page : 121 pages
File Size : 55,5 Mb
Release : 2021-01-01
Category : Business & Economics
ISBN : 9781648022616

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Conflict Management and Leadership Development Using Mediation by Nance T Algert Pdf

Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This workbook offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address conflicts.

DIY Mediation

Marc Reid
DIY Mediation Book PDF

Author : Marc Reid
Publisher : Troubador Publishing Ltd
Page : 232 pages
File Size : 48,5 Mb
Release : 2016-09-15
Category : Business & Economics
ISBN : 9781785893117

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DIY Mediation by Marc Reid Pdf

“If every HR professional were to read this book and apply what they learnt I’d be out of a job – and I’d be happy. Why? Because workplace conflict would no longer be damaging businesses or harming people.” This was the motivation for Marc, a professional mediator, in writing this book – to create a practical conflict resolution toolkit for HR. DIY Mediation gives you the necessary skills and framework to use a mediation style approach to nip low level workplace conflict in the bud. This book covers: The Issue. The critical knowledge needed to understand conflict - what it is, why it matters and how to recognise it. The Skills. The four key skills to apply when using DIY Mediation supported by straightforward, practical tools. The Process. The AGREE framework, a simplified step by step mediation model you can follow to intervene quickly and effectively. Marc’s 25 years corporate management and HR experience and successful mediation track record combine in this book to create essential know-how for every HR professional. In top HR Director Martha Desmond’s words this book is a “valuable resource which I will keep in my office library to be consulted on a frequent basis”.

Conflict Management

Stephan Proksch
Conflict Management Book PDF

Author : Stephan Proksch
Publisher : Springer
Page : 134 pages
File Size : 42,9 Mb
Release : 2016-07-14
Category : Business & Economics
ISBN : 9783319318851

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Conflict Management by Stephan Proksch Pdf

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.