Occupational Strain And Efficacy In Human Service Workers
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Occupational Strain and Efficacy in Human Service Workers by M. Dollard,A. Winefield Pdf
Workers' compensation data in a large public sector human service agency clearly indicated that the most significant type ofcompensable incident that occurred within the organisation was that ofanxiety and stress related conditions. From September 1987 to September 1995, there had been 219 workers compensation claims relating to workplace strain (stress) in the agency. The total cost of these claims was $4,865,249. A study was commissioned by the agency in early 1996 to review workplace strain. The outcomes sought by the department following the implementation of the project recommendations, as outlined in the project briefwere to have: 1. a reduction ofpsychological and physical injuries of employees; 2. shorter duration of claims; 3. a reduction in the costs of claims; 4. a potential drop in sick leave; 5. a reduction in non compensable measures of occupational strain eg, absenteeism, poor performance, work flow interference, staffturnover, replacement and training costs; 6. managers and staffto be more aware of their role in preventing strain, contributing to strain, and managing strain; 7. managers to know ofand use a range of resources to assist them with occupational strain issues, eg, Occupational Health and Safety Advisor, and StaffCounsellor; and 8. staff to have a clear means and strategies to assist them with occupational strain and avenues to resolve conflict. OBJECTIVES OF THE REVIEW The main objectives of the review, as outlined in the project brief, were to have: 1.
Occupational Stress in the Service Professions by Maureen Dollard,Helen R. Winefield,Anthony H. Winefield Pdf
Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognizing work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers. Occupation
Supervision in Social Work by Liz Beddoe,Jane Maidment Pdf
Supervision is currently a "hot topic" in social work. The editors of this volume, both social work educators and researchers, believe that good supervision is fundamental to the development and maintenance of effective practice in social work. Supervision is seen as a key vehicle for continuing development of professional skills, the safeguarding of competent and ethical practice and oversight of the wellbeing of the practitioner. As a consequence the demand for trained and competent supervisors has increased and a perceived gap in availability can create a call for innovation and development in supervision. This book offers a collection of chapters which contribute new insights to the field. Authors from Australia and New Zealand, where supervision inquiry is strong, offer research-informed ideas and critical commentary with a dual focus on supervision of practitioners and students. Topics include external and interprofessional supervision, retention of practitioners, practitioner resilience and innovation in student supervision. This book will be of interest to supervisors of both practitioners and students and highly relevant to social work academics. This book was originally published as a special issue of Australian Social Work.
Strengthening the Retention of Child Protection Workers by Kenneth Burns Pdf
This book examines a key issue in the field of human and social services: how to retain workers in child protection and welfare organisations. Research over the last decade has highlighted the turnover of these workers as being a pressing and perennial issue that impacts upon service users, staff welfare, resources and the reputation of this sector. This book presents the findings of a study examining social workers' retention in child protection and welfare. The findings from this study highlights how workers' retention is influenced by exchanges relationships with colleagues and managers, and this book presents a unique 'career preference' typology which expands our understanding of how workers make decisions to stay or leave based upon their pre-conceptions of career pathways post-qualification. The book also examines findings associated with the employment mobility of these workers within child protection and tracks their next post after leaving, which provides some surprising findings regarding how we understand and measure turnover for these workers. The book also examines rich qualitative data from these workers' experiences of being a social worker in child protection associated with; job satisfaction, commitment to child protection and welfare work, making a difference, quality of supervision, autonomy, and exchange relationships with peers, all of which emerged as important factors in social workers' decisions to stay or leave. The implications of this study's findings for theory are also explored. Kenneth Burns is deputy course director of the Master of Social Work and a research associate with the Institute for Social Science in the 21st Century at University College Cork, Ireland.
Rural Lifestyles, Community Well-being and Social Change: Lessons from Country Australia for Global Citizens by Angela T. Ragusa Pdf
In our increasingly global world, individuals are highly mobile and interconnected. Politics, policies and technologies foster interconnection amongst and within countries as individuals relocate from one place to another. One key issue facing developed and developing countries is urban overcrowding. In Australia, urban density is one factor prompting institutions and individuals to embrace ‘rural revival’ as a possible solution to urban congestion and rural decline. In the past decade, rural Australia has received heightened publicity and interest as a lifestyle destination encouraged by national decentralization policies to alleviate urban overcrowding, particularly the metropolises Melbourne and Sydney, regional councils’ marketing initiatives and international refugee relocation. Rural communities struggle in contrast with urban counterparts for several, often complex, reasons. The ‘realities’ of rural life are frequently marginalized while marketing campaigns evoke stereotypical imagery of idyllic lifestyles and bucolic pastures to sell dreams of country bliss to fatigued urbanites. This edited e-book is a collection of articles that explores ‘rural realities’ of country life in Australia for global audiences interested in rurality, health and well-being. By transcending disciplinary-specific boundaries, this multi-disciplinary book not only presents contemporary challenges, but also equips readers with evidence-based knowledge to improve resilience in communities and individuals facing key issues such as aging, depression, disability, environmental degradation, limited service delivery and social isolation. Utilizing a variety of social science research methods, each chapter will enhance readers’ insights about rural amenities, geography, identity, culture, health and governance which impact wellbeing and lifestyle satisfaction. Collectively, this book exposes readers to ideas from a dynamic range of experts in the humanities, social and natural sciences to encourage a holistic approach to developing solutions for a complex social world. The content of this volume will interest a wide audience of graduates and undergraduates, researchers, professional practitioners and policymakers involved with non-profit and government organizations, and interested community members.
Applied Psychology Readings by Man-Tak Leung,Lee-Ming Tan Pdf
This book is a compilation of the best papers presented at the 2017 edition of the Singapore Conference of Applied Psychology (SCAP), an event held annually in Singapore. Discussing the latest innovations, trends, concerns, practical challenges encountered and the solutions adopted in the field of applied psychology, it is a valuable resource for academics, researchers and practitioners wishing to keep themselves up to date with the state of the art in the field.
Psychosocial Safety Climate by Maureen F. Dollard,Christian Dormann,Mohd Awang Idris Pdf
This book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications for work stress, and provides a critique of current research and theories. It provides a comprehensive review of all PSC studies to date. The chapters discuss state-of-the-art empirical evidence testing PSC theory in relation to management roles, organisational resilience, corruption, organisational status, cultural perspectives, illegitimate tasks, high PSC work groups, PSC variability in work groups, etc. They investigate outcomes such as psychological distress, emotional exhaustion, depression, worry, engagement, health, cognitive decline, personal initiative, boredom, cynicism, sickness absence, and productivity loss, in various workplace settings across many countries. This unique book allows practitioners to rapidly update practical measures, benchmarks and processes, and provides students and trainees with an introduction to PSC and important concepts and methods, quantitative and qualitative, in occupational health with leads to further sources. Students as well as experts on occupational health and safety, human resource management, occupational health psychology, organisational psychology and practitioners, unions and policy makers will find this book highly informative. It covers relevant materials for undergraduate and postgraduate education, drawing upon the concepts, topics and methods (diary, multilevel, longitudinal, qualitative, data linkage) within the multidisciplinary occupational health area.
Organizational Interventions for Health and Well-being by Karina Nielsen,Andrew Noblet Pdf
This important new collection provides not only a comprehensive overview of how organizational interventions can improve health and well-being in the workplace - addressing its causes rather than the symptoms - but also the practical issues faced in their design, implementation and evaluation. Drawing on a range of case studies and empirical investigations, it is the first book to seriously examine each element of the intervention process, and to recognize the individual, group, leader and organizational factors that researchers should consider. The authors describe the various challenges to such collaborative processes, as well as the specific methods and tools that can be used in response. Each chapter offers practical, evidence-based guidance. Featuring a final section examining new directions and approaches in organizational intervention research, the book features contributions from some of the leading international researchers in the field. It will be essential reading for any researcher or practitioner interested in the practical issues involved in improving the organization, design and management of the contemporary workplace.
Community Services Intervention provides a comprehensive introduction to the theory, models and principles of practice for direct social casework. It introduces the history and context of professional practice, provides a step-by-step guide to the key skills, demonstrates how theory supports intervention processes and outlines how to work with other professionals to assist clients to achieve best possible outcomes. Reflecting the broad spectrum of casework settings and the need to take client diversity into account, it addresses: community care for the aged; people with a disability; people with mental health issues; acute health settings; injury management and insurance; correctional services; court systems; child and youth welfare; drug and alcohol work; at-risk populations in schools; managed care; and employment programs. With case studies, reflective practice questions, and templates for reports and assessments, Community Services Intervention is an ideal introductory student text. 'Good practical advice that expands on theoretical approaches; a fantastic learning resource.' -Suewellyn Kelly, community consultant and VET educator, Queensland 'The evidence base in all areas of the content is thorough, well grounded in theory and clearly articulated throughout this useful and practical text.'- Dianne Sutherland, TAFE NSW Riverina Institute
The Dual Nature of Legitimacy in the Prison Environment by Rok Hacin,Gorazd Meško Pdf
This book explores the dual nature of legitimacy in prison. It examines the inter-connectivity between audience perception of legitimacy (the prisoners’ perception) and the power-holders’ perception of legitimacy (the prison staff perception). It defines legitimacy in this scenario as the ability of prison workers to implement their authority in an honest, lawful, and just manner, while prisoners acknowledge their status as eligible power-holders who deserve to be obeyed and comply with their decisions. Using mixed methods of qualitative and quantitative research, data were collected in all Slovenian prisons as well as a correctional home. The volume discusses the various factors influencing prisoner's perspective of legitimacy, and recommends avenues for further research. This work will be of interest to researchers in criminology and criminal justice, particularly with an interest in prison and incarceration, or with an interest in Eastern Europe. It will also be of interest to those studying legitimacy within the criminal justice system more generally, and related fields such as sociology, law enforcement, and organizational psychology. Utilizing an in–depth and longitudinal study of legitimacy in Slovenian prisons, Hacin and Meško shed light on legitimacy’s dual nature with an exquisite research design that removes any ambiguity about its essential nature in achieving prison order and correctional environments more conducive to rehabilitation. [...] Overall, the book is an excellent contribution to penological theory, research, and practice. A monograph and case study of a post-modern and post-socialist prison system, it offers a lens for re–examining the mass incarceration models of western prisons for cross–cultural comparisons of prison legitimacy. -Rosemary L. Gido, Professor Emerita, Department of Criminology and Criminal Justice, Indiana University of Pennsylvania, USA This book studies legitimacy in prisoners and among prison staff through the lens of procedural justice theory, focusing on the context of Slovenia. The book is a must–read for scholars who are theoretically and methodologically interested in testing and applying procedural justice theory. Rarely, both prison staff and prisoners are studied in the same inquiry. This is the added value. The results have value for prison policy. This book will be of interest to scholars in criminology and criminal justice, as well as political science and public policy. - Lieven Pauwels, Professor, Department of Criminology, Criminal Law and Social Law, Ghent University, Belgium The now global epistemic community for the study of criminal justice and criminology requires that scholars everywhere be in frequent communication, and that they engage in the testing of concepts that are of potential universal application in democratic countries seeking to build just and efficacious public institutions. The time is here for comparative criminal justice research of high quality to be undertaken, and this book represents exemplary scholarship in this regard. For those scholars from around the world interested in determining the potential and limitations of the theory of procedural justice as applied in the corrections setting, this book represents a “must read” for you. It presents findings from a comprehensive, mixed–methods study of how the core concepts of the theory of procedural justice can be insightfully explored within correctional institutions. The study done in the progressive, highly regarded setting of the Slovenian prison system – carried out with inmates, prison staff (corrections officers and rehabilitation services personnel) and administrators – serves as an excellent template for replication in other countries. The interpretation of findings made by two scholars of remarkable experience and profound knowledge add greatly to the value of this book. For scholars doing worthwhile research into the challenges of building and maintaining just and capable criminal justice systems in democratic countries, this book will inform and inspire you. - Nicholas Lovrich, Research Professor Emeritus, Department of Criminal Justice and Criminology, Washington State University, Pullman, USA
Reforming Child Protection by Bob Lonne,Nigel Parton,Jane Thomson,Maria Harries Pdf
Child protection is one of the most high profile and challenging areas of social work, as well as one where children’s lives and family life are seen to be at stake. Vital as child protection work is, this book argues that there is a pressing need for change in the understanding and consequent organization of child protection in many English speaking nations. Grounded in the recent and contemporary literature, research and scholarly inquiry, this book capitalises on the experiences and voices of children, young people, families and workers who are the most significant stakeholders in child protection. It will be an essential read for those who work, research, teach or study in the area.
Author : Joseph G. Grzywacz,Evangelia Demerouti Publisher : Psychology Press Page : 235 pages File Size : 47,6 Mb Release : 2013 Category : Work and family ISBN : 9781848720961
New Frontiers in Work and Family Research by Joseph G. Grzywacz,Evangelia Demerouti Pdf
The purpose of this volume is to showcase alternative theoretical and methodological approaches to work and family research, and present methodological alternatives to the widely known shortcomings of current research on work and the family. In the first part of the book contributors consider various theoretical perspectives including: Positive Organizational Psychology System Theory Multi-Level Theoretical Models Dyadic Study Designs The chapters in Part Two consider a number of methodological issues including: key issues pertaining to sampling, the role of diary studies, Case Cross-over designs, Biomarkers, and Cross-Domain and Within-Domain Relations. Contributors also elaborate the conceptual and logistical issues involved in incorporating novel measurement approaches. The book will be of essential reading for researchers and students in work and organizational psychology, and related disciplines.
Social Care Practice in Rural Communities by Brian Cheers,Ros Darracott,Bob Lonne Pdf
This book addresses the challenge of providing good social care to the more than 6 million people who live in rural Australia, some in very remote locations. It emphasises the importance of a developmental approach which stresses proper planning, evidence-based policy, and the influence which practitioners can have. The first part of the book explains the processes for developing, implementing, and evaluating policies and social plans, including achieving impact through networking, formal consultations, community development, and lobbying. Part two of the book looks at types of social care and the challenges each present. The types of social care include community-embedded; specialised; statutory; and visiting. The authors devote specific attention to Indigenous communities and, through case studies, provide examples of social care programs in action. The authors have more than 40 years combined experience in rural social work and community development.
This book presents, for the first time, a comprehensive overview of the Reflective Goal Setting model, its theoretical framework and origins, and its practical applications for personal development, improved coping and reduced stress, academic growth and performance and leadership. Divided into three parts, the author begins by examining the particular importance of personal development, and in particular soft and interpersonal skills development. It addresses the limitations of current personal development and leadership education and training for the transfer of learning, before outlining how Reflective Goal Setting fulfils this need. It presents a critical review of Goal Setting Theory and approaches to reflective practice that demonstrates how the Reflective Goal Setting model was developed from, and builds upon, these earlier approaches. Drawing on original research and illustrative case studies, the author details the cyclical five step process of the Reflective Goal Setting model across 5 chapters - forming Part 2 of the book. Part 3 examines the practical applications and impact of using Reflective Goal Setting, employing illustrative case studies from a variety of settings including higher education, professional development and executive education. This innovative work will provide a valuable resource for researchers and practitioners in Organisational and Industrial Psychology, Education, and Business and Management and indeed anyone who wants to work on their own personal development.
Current Issues in Work and Organizational Psychology by Cary Cooper Pdf
Current Issues in Work and Organizational Psychology is a series of edited books that reflect the state-of-the-art areas of current and emerging interest in the psychological study of employees, workplaces and organizations. Each volume focuses on a particular topic and consists of chapters contributed by international experts, with an introductory overview written by the editors, who are leading figures in their areas. For the first time, this book offers a comprehensive new collection which gathers together some of the most influential chapters from the series into one volume, providing an essential overview of the hottest topics in work and organizational psychology. Including 24 chapters by many of the leading researchers in the field, the book is split into two parts; the individual in the workplace, and how individuals are organized at work. Topics such as burnout, recruitment, well-being and organizational change are covered, as well as research on emerging topics such as flow, humor, i-deals and socialization. With an introduction and conclusion by Professor Sir Cary Cooper, this is the ideal companion for any student or practitioner looking for an insightful overview of the most researched topics in work and organizational psychology.
