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Operational Excellence Handbook: A Must Have for Those Embarking On a Journey of Transformation and Continuous Improvement by Rod Baxter Pdf
Operational Excellence Handbook is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools. The handbook contains 70 chapters organized in five sections describing strategy, culture, methodologies, project management, and tools that are helpful to create immediate and sustainable value for your organization. As you travel on your value generation journey, you will wish to select the appropriate approach, methodologies, and tools - based on your organization's current situation, future strategies and goals, resource availability and limitations, as well as urgency and schedule needs - that will provide immediate value. With the purchase of this handbook, the reader has access to a file containing all templates referenced in the book.
Author : Kevin J. Duggan Publisher : McGraw Hill Professional Page : 321 pages File Size : 43,5 Mb Release : 2011-09-16 Category : Business & Economics ISBN : 9780071768566
Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan Pdf
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
The Handbook for Quality Management, Second Edition by Thomas Pyzdek,Paul A. Keller Pdf
The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
Redefining Operational Excellence by Andrew Miller Pdf
Discover new strategies for maximizing performance and profit across your organization through the concept of operational excellence. Companies must learn that you cannot fire and budget-slice your way to sustainable growth. Our world is too complex, too interconnected, and technology too quick-evolving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Maybe these methods worked before--occasionally--but not anymore. Redefining Operational Excellence boldly claims that the old ways of hunkering down and refocusing the business strategies are no longer viable. Operational excellence is about a mindset, and a company culture that questions current models and focuses not on slashing and subtracting but on adding value, making improvements, and increasing speed. This groundbreaking guide covers it all--processes, people, and operations--and shares specific strategies to: Drive innovation and collaboration Engage customers Attract and retain top people Align strategy and execution Optimize speed Operational excellence is about finding money and performance boosts in hidden areas businesses don't normally look. With this indispensable, all-encompassing resource, you’ll discover where!
Best Practices for Operational Excellence, 2nd Ed. by Luca Dellanna Pdf
"I'm a huge fan of High Output Management and Setting the Table [...] Luca's Best Practices for Operational Excellence took my management to the next level. It's been almost a month since I started implementing the principles, but I can already say that I've noticed a significant improvement in my company's morale [...] That feels amazing." – Molson Hart, Viahart CEO Inside, you’ll find the solutions to your problems as a manager: How to manage “difficult” employees? How to get your subordinates to solve their own problems? How to get more time for yourself to work on what’s important? How to introduce a culture of mutual trust, respect, and accountability, in a team which is demotivated or full of personal problems. What’s inside The 4 Principles of Operational Excellence that determine whether your organization will operate smoothly or always react to the last problem, whether your subordinates respect you and each other or operate with defensiveness and distrust. The 8 Best Practices of Operational Excellence that effective managers use weekly and monthly to ensure that the Principles are followed in practice every day, even when conditions are not optimal, even when they are not around. How to get buy-in, a roadmap for an impactful roll-out, and systems to sustain the change. This book does not let you alone with the complex reality of implementing change in a big company where multiple projects and agendas are involved. This book will help you improve the way your team works, leading to the following benefits: Less stress: as your team’s Operational Culture improves, they will learn how to solve alone problems you would have to micromanage instead. More time: as your team takes care of its own problems, you will be freed from running after emergencies and work on the things that matter. More respect: as you become a better leader, and your subordinates become better teammates, valuing each other’s work, you will become more respected and valued. More budget: as your team improves its output, your team’s bottom line contribution becomes available to be redistributed as budget and bonuses for you and your team. A better career: the skills you will learn with this book are rare and thus valuable. They will make you a more valued and respect employee, leading to a successful career. A complete playbook with best practices you can apply starting today in your company, to translate into impactful action the Principles of Operational Excellence. It includes comparisons between the actions of good managers and bad ones, lots of detailed examples, and word-by-word scripts. Other books only describe how an effective company looks like, ignoring how to get there. This book doesn’t leave you alone with the implementation. It proposes practical tactics and word-by-word scripts you can use to obtain buy-in from the Top Management and roll-out the change initiatives. THE COMPLETE TOOLKIT FOR THE OPERATIONS MANAGERS & SUPERVISORS IN MANUFACTURING & LOGISTICS Handle unmotivated workers and instill newfound proactivity. Get your workers to work safely, even when the boss is not looking. Get your employees to keep an orderly work-floor, even when they are not motivated. Get your quality up while decreasing the cognitive load of your workers. Manage a fast-changing company, where workers fail to keep up with growth and change. In this handbook, you will find all the procedures you need to run your operations smoothly.
The ASQ Certified Manager of Quality/Organizational Excellence Handbook by Sandra L Furterer,Douglas C Wood Pdf
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Operational Excellence in the New Digital Era by Adedeji B. Badiru,Lauralee Cromarty Pdf
Operational excellence, as a quest in the prevailing digital era, is predicated on a systems view of the operating environments in business, industry, government, academia, and other organizational entities. This book uses a systems-based approach to show how operational excellence can be pursued, achieved, and sustained. It offers a systems perspective for operational excellence and discusses the evolution of products from the classical operation era to present day digital operations. It covers the role of global markets on domestic operations, presents operational work design and ergonomics, and combines industrial engineering, advanced research, and practical experience. This book is a useful guide for scholars, practitioners and those involved in engineering, management, and business fields.
Whether a reader is a team leader, a small-business owner, or a veteran operations professional, Sutton's "Back to Basics" will equip them with the tools and strategies they need to begin their journey toward operations excellence.
Best Practices for Operational Excellence by Luca Dellanna Pdf
They say about Luca's books: "This book was so helpful to my work. Opened my eyes up to some more reasons why change is so hard." - Chris Murman A very thoughtful piece of writing, deep and wiring!" - David Krejca"Practical, directional advice." - Hari Meyyappan"A thoughtfully written book in very straightforward language." - A.L. Peevey"This guy! Luca is amazing. So insightful with common sense applications of Complexity and the ability to communicate clearly!!" - Bob KlapetzkyInside, you'll find the solutions to your problems as a manager: - How to manage "difficult" employees?- How to get your subordinates to solve their own problems?- How to get more time for yourself, to work on what's important?- How to introduce a culture of mutual trust, respect and accountability, in a team which is demotivated or full of personal problems?What's inside- The 4 Principles of Operational Excellence, that determine whether your organization will operate smoothly or always react to the last problem, whether your subordinates respect you and each other or operate with defensiveness and distrust.- The 8 Best Practices of Operational Excellence, that effective managers use on a weekly and monthly basis to ensure that the Principles are followed in practice every day, even when conditions are not optimal, even when they are not around.- How to get buy-in, a roadmap for an impactful roll-out, and systems to sustain the change. This book does not let you alone with the complex reality of implementing change in a big company where multiple projects and agendas are involved.This book will help you improve the way your team works, leading to the following benefits: - Less stress: as your team's Operational Culture improves, they will learn how to solve alone problems you would have to micromanage instead.- More time: as your team takes care of its own problems, you will be freed from running after emergencies and work on the things that matter.- More respect: as you become a better leader, and your subordinates become better teammates, valuing each other's work, you will become more respected and valued.- More budget: as your team improves its output, the bottom line contribution of your team becomes available to be redistributed as budget and bonuses for you and your team.- A better career: the skills you will learn with this book are rare and thus valuable. They will make you a more valued and respect employee, leading to a successful career.A complete playbook with best practices you can apply starting today in your company, to translate into impactful action the Principles of Operational Excellence.It includes comparisons between the actions of good managers and bad ones, lots of detailed examples and word-by-word scripts.Other books only describe how an effective company looks like, ignoring how to get there. This book doesn't leave you alone with the implementation. It proposes practical tactics and word-by-word scripts you can use to obtain buy-in from the Top Management and to roll-out the change initiatives.THE COMPLETE TOOLKIT FOR THE OPERATIONS MANAGERS & SUPERVISORS IN MANUFACTURING & LOGISTICS-Handle unmotivated workers and instill newfound proactivity.- Get your workers to work safely, even when the boss is not looking.- Get your employees to keep an orderly work-floor, even when they are not motivated.- Get your quality up, while decreasing the cognitive load of your workers.- Manage a fast-changing company, where workers fail to keep up with growth and change.In this handbook, you will find all the procedures you need to run your operations smoothly.Procedures that work in practiceYou will only find methods that are simple enough to be easily implemented and reliable enough to work even when your workers are tired or distracted. You will find procedures that stay into place even when priorities change and when your company scales.
Operational Excellence Handbook by Gregory Hutchins Pdf
What is Operational Excellence Handbook: An Enterprise Approach? Operational Excellence Handbook is the planning, execution, and reporting of business management that encourages process improvement, lean, and quality. This handbook provides a practical and hands on approach based on the control of variability (risk), process improvement, and scientific management. What This Book Can Do for You? The Operational Excellence Handbook offers the following benefits to you, specifically explaining: + Explains the importance of global competitiveness. + Describes how Op Ex leadership is the critical requirement for all operational success. + Offers Op Ex solutions on how to cope with change and disruption - the new normal. + Describes how empowerment is a prerequisite for continuous improvement. + Describes how teaming rules have changed. + Offers suggestions on how customer requirements can be satisfied in a changing environment. + Describes how communications can facilitate project execution and ensure outcomes. + Helps ensure continuous improvement projects are planned, initiated, and completed on time, on budget, and within scope. + Offers outsourcing tips and tools.
Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations
Creating Mixed Model Value Streams by Kevin J. Duggan Pdf
Following in the footsteps of its bestselling predecessor, Kevin J. Duggan, an executive mentor and recognized authority on Lean and Operational Excellence, draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams, Second Edition. This second edition takes a step-by-step approach to implementing Lean in c
Operational Excellence with Lean Six Sigma by Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol Pdf
Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.
Operational Excellence with Lean Six Sigma by Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol Pdf
Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.
This innovative book analyses the evolving nature of leadership, exploring an ever-increasing range of theoretical concepts and applying these to practices within healthcare organisations. A wide range of theories are covered, from behavioural to attitudinal, socio-cognitive to contingency, and social exchange to team. By identifying the common underlying characteristics that are present in leadership styles and approaches, the author successfully crafts a useful model that is adaptable to different scenarios and contexts within the realms of healthcare management. Offering a series of detailed case studies from around the world, this book proposes three crucial concepts for leadership within the health sector: leadership credibility, professional credibility and organisational dynamics. Both scholars and practitioners will find the theoretical framework provided in this book insightful and applicable in real-life situations.
