Perfect Phrases For Dealing With Difficult People

Author : Renee Evenson
Publisher : AMACOM
Page : 242 pages
File Size : 53,5 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780814432990

Get Book

Powerful Phrases for Dealing with Difficult People by Renee Evenson Pdf

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Author : Susan Benjamin
Publisher : McGraw Hill Professional
Page : 224 pages
File Size : 50,6 Mb
Release : 2007-09-06
Category : Business & Economics
ISBN : 0071595120

Get Book

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin Pdf

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Author : Gill Hasson
Publisher : John Wiley & Sons
Page : 208 pages
File Size : 48,9 Mb
Release : 2014-10-29
Category : Business & Economics
ISBN : 9780857085719

Get Book

How to Deal With Difficult People by Gill Hasson Pdf

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Author : Anne Bruce
Publisher : McGraw Hill Professional
Page : 175 pages
File Size : 42,9 Mb
Release : 2005-06-08
Category : Business & Economics
ISBN : 9780071762717

Get Book

Perfect Phrases for Documenting Employee Performance Problems by Anne Bruce Pdf

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

Author : Susan Benjamin
Publisher : McGraw Hill Professional
Page : 224 pages
File Size : 42,6 Mb
Release : 2008-08-29
Category : Business & Economics
ISBN : 0071606203

Get Book

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions by Susan Benjamin Pdf

The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

Author : Lawrence Polsky,Antoine Gerschel
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 50,5 Mb
Release : 2010-02-19
Category : Business & Economics
ISBN : 9780071738309

Get Book

Perfect Phrases for Communicating Change by Lawrence Polsky,Antoine Gerschel Pdf

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused—so you must choose your words carefully during times of upheaval. Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems Praise for Perfect Phrases for Communicating Change "Perfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change.” John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M University "Communication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change." Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change “Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction.” Edward Ferris, Assistant Professor, The New School for Management and Urban Policy "In my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques." Mitch Pisik, President and CEO, Breckwell Products

Author : Amy Cooper Hakim,Muriel Solomon
Publisher : Penguin
Page : 352 pages
File Size : 45,9 Mb
Release : 2016-12-06
Category : Business & Economics
ISBN : 9781101993118

Get Book

Working with Difficult People, Second Revised Edition by Amy Cooper Hakim,Muriel Solomon Pdf

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Author : Susan Benjamin
Publisher : Unknown
Page : 128 pages
File Size : 53,5 Mb
Release : 2013
Category : Conflict management
ISBN : OCLC:939637266

Get Book

Perfect Phrases for Dealing with Difficult People by Susan Benjamin Pdf

This book contains hundreds of handy phrases for dealing with difficult situations and people in the workplace.

Author : Linda Eve Diamond
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 53,7 Mb
Release : 2007-08-08
Category : Business & Economics
ISBN : 9780071594882

Get Book

Perfect Phrases for Building Strong Teams: Hundreds of Ready-to-Use Phrases for Fostering Collaboration, Encouraging Communication, and Growing a by Linda Eve Diamond Pdf

The Right Phrase for Every Situation...Every Time Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose! The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.

Author : Robert Bacal
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 53,9 Mb
Release : 2005-01-20
Category : Business & Economics
ISBN : 9780071465113

Get Book

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation by Robert Bacal Pdf

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, visit www.customerservicezone.com

Author : Karen Eriksen
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 54,8 Mb
Release : 2012-04-17
Category : Business & Economics
ISBN : 9780071782951

Get Book

Perfect Phrases for Creativity and Innovation: Hundreds of Ready-to-Use Phrases for Break-Through Thinking, Problem Solving, and Inspiring Team by Karen Eriksen Pdf

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In today’s fast-moving economy and competitive climate, developing a creative, innovative workforce is absolutely essential for success. Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you: Jump-start your own creativity Trigger whole-brain, divergent thinking in your employees Inspire teams to collaborate in new, effective ways Transform every team into an innovation machine

Author : Roy H. Lubit
Publisher : FT Press
Page : 408 pages
File Size : 55,5 Mb
Release : 2004
Category : Business & Economics
ISBN : 0131409956

Get Book

Coping with Toxic Managers, Subordinates --and Other Difficult People by Roy H. Lubit Pdf

The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.

Author : Christine Canning Wilson
Publisher : McGraw Hill Professional
Page : 207 pages
File Size : 42,7 Mb
Release : 2009-12-11
Category : Business & Economics
ISBN : 9780071633376

Get Book

Perfect Phrases for School Administrators by Christine Canning Wilson Pdf

Find the right words to communicate with teachers, other educators, personnel, vendors, and more Perfect Phrases for School Administrators contains features the key words, phrases, acronyms, jargon and buzzwords used in the field of education and training. You can use these words to write teacher evaluations, settle union issues and contract disputes, deal with vendors and sales reps, communicate effectively with staff, deescalate grievances, and more.

Author : Anonim
Publisher : Unknown
Page : 226 pages
File Size : 44,9 Mb
Release : 2008
Category : Conflict management
ISBN : 1606712837

Get Book

Perfect Phrases for Dealing with Difficult People by Anonim Pdf

Author : John A. Yoegel
Publisher : McGraw Hill Professional
Page : 224 pages
File Size : 43,9 Mb
Release : 2008-10-12
Category : Business & Economics
ISBN : 9780071641869

Get Book

Perfect Phrases for Landlords and Property Managers by John A. Yoegel Pdf

Perfect Phrases for Landlords and Property Managers arms readers with quick and easy phrases to deal with the countless challenges, decisions, and day-to-day responsibilities of being a landlord or property manager. it offers practical, need-to-know advice on everything from dealing with tenants and co-op boards to developing and executing a management plan. Each chapter includes several key principles and advice on the topic and provide hundreds of ready-to-use phrases for readers to go to no matter what the situation.