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Author : Douglas Max,Robert Bacal,Anne Bruce
Publisher : Unknown
Page : 0 pages
File Size : 45,7 Mb
Release : 2006-04
Category : Communication in personnel management
ISBN : 0071252290
Author : Meryl Runion,Susan Fenner
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 45,5 Mb
Release : 2011-07-15
Category : Business & Economics
ISBN : 9780071770545
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization. Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to: Establish a quality relationship with your manager Clarify and manage assignments Get results without formal authority Handle customer complaints like a pro
Author : Meryl Runion
Publisher : McGraw Hill Professional
Page : 104 pages
File Size : 55,7 Mb
Release : 2005-01-20
Category : Business & Economics
ISBN : 9780071661027
Powerful phrases for effective communication in every management situation The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with: Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating
Author : Lawrence Polsky,Antoine Gerschel
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 47,5 Mb
Release : 2010-02-19
Category : Business & Economics
ISBN : 9780071738309
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused—so you must choose your words carefully during times of upheaval. Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems Praise for Perfect Phrases for Communicating Change "Perfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change.” John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M University "Communication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change." Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change “Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction.” Edward Ferris, Assistant Professor, The New School for Management and Urban Policy "In my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques." Mitch Pisik, President and CEO, Breckwell Products
Author : Lawrence Polsky,Susan Benjamin
Publisher : McGraw-Hill Professional
Page : 176 pages
File Size : 48,7 Mb
Release : 2011-11-18
Category : Business & Economics
ISBN : 9780071796309
Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for Communications Two eBooks in One! Conflict in the workplace is inevitable. But you don’t have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time—and Perfect Phrases for Communications provides everything you need at the touch of a button. This two-in-one eBook package contains: Perfect Phrases for Conflict Resolution Get access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers Perfect Phrases for Dealing with Difficult People Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkers Turning explosive situations into mutually rewarding ones Handling angry customers and demanding clients Motivating unproductive workers and irresponsible vendors
Author : Meryl Runion
Publisher : McGraw Hill Professional
Page : 208 pages
File Size : 54,7 Mb
Release : 2010-08-20
Category : Business & Economics
ISBN : 007174410X
The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment
Author : Ike Lasater
Publisher : PuddleDancer Press
Page : 192 pages
File Size : 45,8 Mb
Release : 2019-04-01
Category : Self-Help
ISBN : 9781934336212
Addressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve any workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.
Author : Renee Evenson
Publisher : AMACOM
Page : 242 pages
File Size : 41,6 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780814432990
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author : Meryl Runion
Publisher : Unknown
Page : 208 pages
File Size : 48,7 Mb
Release : 2010
Category : Electronic books
ISBN : OCLC:1084437331
Providing the right phrase for every situation every time; this concise and practical guide will help you communicate in todays workplace; where collaboration; cooperation; and personalization are critical to building an efficient; productive work environment. --
Author : Lawrence Polsky,Antoine Gerschel
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 55,8 Mb
Release : 2011-06-03
Category : Business & Economics
ISBN : 0071760423
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers
Author : Harriet Diamond,Linda Eve Diamond
Publisher : McGraw Hill Professional
Page : 224 pages
File Size : 49,8 Mb
Release : 2010-03-26
Category : Business & Economics
ISBN : 9780071635486
The Right Phrase for Every Situation . . . Every Time! Clearly crafted company announcements—both internal and external—are critically important for your company’s day-to-day operations. Perfect Phrases for Writing Company Announcements has hundreds of ready-to-use phrases suitable for any announcement, regardless of the situation or scenario. Learn the most effective language for: Describing new products and services Explaining hiring procedures Detailing a new strategic focus Announcing relocation or expansion Articulating mergers and strategic partnerships
Author : Milton Jamison
Publisher : Milton Jamison
Page : 120 pages
File Size : 40,8 Mb
Release : 2021-05-09
Category : Electronic
ISBN : 1513684590
Communication in the workplace involves much more than simply conversing. No matter what your personal or professional role is in life, you must be able to adjust your words in a way that works best for you and the particular employee you are communicating with. Effective Speaking at Work includes: ● Basic Communication ● How To Talk To Anyone About Anything ● Effective Communication For Strong Working Relationships ● Effective Communication For Morale ● Effective Communication For Productivity ● Effective Communication for Online Work ● Effective Communication for Company Growth ● Effective Communication for Stellar Management The way you choose to deliver your words through verbal and nonverbal communication, can be adapted to meet the needs of employees, owners, department managers and even a partner and more. Developing a winning communication means assessing your current style of workplace communication, understanding the tried and true basics of sending and receiving messages, then adjusting the way you deliver your messages at work. Once you do this, you will have: More Influence, Trust, Understanding, Satisfaction, Less conflict Effective Speaking at Work guides good communicators to become great communicators at work and also guides you on how to talk to anyone about anything, with information on how to express yourself safely in an ever-changing world of challenging communication because what we say does matter. The benefits that come from stellar workplace communication skills are limitless. Through this process, you will receive more joy in each workday that ends up in more joy in your life and the lives of those around you. So, let's get started by being the next person to purchase Effective Speaking at Work. Thank you for doing so. You won't be disappointed!
Author : Douglas Max,Anne Bruce,Robert Bacal
Publisher : McGraw-Hill Professional
Page : 224 pages
File Size : 50,9 Mb
Release : 2011-11-18
Category : Business & Economics
ISBN : 9780071796286
Meet or exceed all your goals with this comprehensive guide to performance reviews 3 books in 1 eBook! Perfect Phrases for Performance Reviews covers all the bases when it comes to using the right language during every stage of the performance review process. Packed with the exact words and phrases you need to plan, conduct, and finalize performance reviews, this three-eBook set helps you express yourself with crystal clarity—as well as sidestep any landmines that might be in your path. This 3-eBook set includes: Perfect Phrases for Performance Reviews, Second Edition Get hundreds of ready-made phrases for clearly communicating an employee's performance in 74 different skill areas. Learn the most effective language for: Crafting an accurate, carefully worded assessment Documenting behaviors and accomplishments Guiding and developing promising workers Conducting face-to-face interviews Perfect Phrases for Setting Performance Goals, Second Edition This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can apply to virtually any situation. This handy, quick-reference helps you: Focus your people on the most important parts of their jobs Communicate your expectations Align employee goals with organizational priorities Minimize disputes that can arise during performance reviews Perfect Phrases for Documenting Employee Performance Problems Using this wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to: Find the perfect words to suit each employee review Document performance in the most effective way possible Build strong working relationships and boost morale Increase productivity, meet deadlines, and achieve goals
Author : Douglas Max,Robert Bacal
Publisher : McGraw Hill Professional
Page : 208 pages
File Size : 46,8 Mb
Release : 2010-12-10
Category : Business & Economics
ISBN : 9780071759335
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews
Author : Shirley Cole
Publisher : Roland Bind
Page : 112 pages
File Size : 47,6 Mb
Release : 2019-08-21
Category : Business & Economics
ISBN : PKEY:6610000218349
Discover The Power Of Communication And Master The #1 Leadership Skill To Success... Are you 100% aware of your character traits and how they influence your leadership? Have you ever run into miscommunication issues with the team you lead? On a scale from 1-10, how good would you rate your communication skills? ... If your answer is not 10, you’ve already left money on the table. Effective communication is an integral element of professional success. No matter if you define success through profit or impact, every leader needs to apply certain skills to properly get their message across. Unfortunately, you are not born as someone like Tony Robbins who can motivate hundreds of people to change their lives through the message he spreads. First of all, he wasn ́t born with this skill either. And second of all, no one else is. Effective communication is a soup of psychological insights, simple nonverbal and verbal tools to successfully deliver, receive and understand an intended message. If you know how to eat the soup, you ́ll be able to erase all kinds of drama from your workplace and only focus on creating profit and positive impact. Fortunately, good communication skills are not written in your DNA. They are an easily attainable skill set that can be learned faster than you think... ...if you know where and how to start. In “Communication in the Workplace”, you ́ll discover: - How to speak a language that no one will ever misunderstand - How to increase your likeability as a leader without losing your authority - How to create a team of warriors who love to fight for your ideas - How to skyrocket your sales and hack your customer's brain - How to overcome communication barriers even if you have to deal with the most difficult people - How to ask the right questions and never fear not getting a response - The 93% that is responsible for effective communication (hint: not your words) - How to become a master in public speaking and own the stage like Tony Robbins And much more. Effective communication is not only a way to deal with conflicts. Even if you have a great relationship with all your team members, you most likely still lack in client relationships, profitability or engagement. Integrating effective communication tools into your messages will help your business to survive tough times and give a step up in good times. Be proactive and prepare yourself before you fall into the communication trap of leadership. If you want to know how to deliver, send and receive messages in the role of a leader, then check out this book right now!