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Author : Robert Bacal
Publisher : Unknown
Page : 128 pages
File Size : 50,9 Mb
Release : 2000
Category : Electronic
ISBN : OCLC:958510020
Author : Robert Bacal,Nancy Moore
Publisher : McGraw Hill Professional
Page : 224 pages
File Size : 43,6 Mb
Release : 2008-10-05
Category : Business & Economics
ISBN : 9780071641876
The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find: Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation Targeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situations How to market and sell your products and services
Author : Meryl Runion,Diane Windingland
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 50,5 Mb
Release : 2012-01-06
Category : Business & Economics
ISBN : 9780071783835
The Right Phrase for Every Situation . . . Every Time You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings to motivating teams to turning any situation into a positive networking event, this streamlined guide provides you with the right words to: Highlight important topics in meetings or conversations Motivate people to share resources and support Add levity to personal or group interactions Inspire collaboration and creativity Pique curiosity about your message
Author : Brenda Hampel,Erika Lamont
Publisher : McGraw Hill Professional
Page : 160 pages
File Size : 51,8 Mb
Release : 2011-07-15
Category : Business & Economics
ISBN : 9780071767514
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task. Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning employees into their new roles. You’ll learn how to home in on employee engagement, support the building of work relationships, and deliver constructive feedback. This handy, quick-reference guide provides effective language for: Getting the most out of meet-and-greet meetings Defining company culture and employee expectations Coaching new employees with onboarding challenges Collecting onboarding feedback Onboarding a diverse workforce
Author : Christine Canning Wilson
Publisher : McGraw Hill Professional
Page : 207 pages
File Size : 46,5 Mb
Release : 2009-12-11
Category : Business & Economics
ISBN : 9780071633376
Find the right words to communicate with teachers, other educators, personnel, vendors, and more Perfect Phrases for School Administrators contains features the key words, phrases, acronyms, jargon and buzzwords used in the field of education and training. You can use these words to write teacher evaluations, settle union issues and contract disputes, deal with vendors and sales reps, communicate effectively with staff, deescalate grievances, and more.
Author : Robert Bacal
Publisher : Bacal & Associates
Page : 187 pages
File Size : 52,6 Mb
Release : 2024-05-03
Category : Electronic
ISBN : 9781926840062
Author : Robert Bacal
Publisher : Bacal & Associates
Page : 192 pages
File Size : 54,9 Mb
Release : 2010-04-06
Category : Anger
ISBN : 9781450585743
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.
Author : Robert Bacal
Publisher : Bacal & Associates
Page : 191 pages
File Size : 40,9 Mb
Release : 2011-02-28
Category : Business & Economics
ISBN : 9781452803807
Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Author : Karen Eriksen
Publisher : McGraw Hill Professional
Page : 255 pages
File Size : 51,7 Mb
Release : 2012-03-23
Category : Business & Economics
ISBN : 9780071782944
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In today’s fast-moving economy and competitive climate, developing a creative, innovative workforce is absolutely essential for success. Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you: Jump-start your own creativity Trigger whole-brain, divergent thinking in your employees Inspire teams to collaborate in new, effective ways Transform every team into an innovation machine
Author : Natalie Gast
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 43,5 Mb
Release : 2009-12-31
Category : Business & Economics
ISBN : 9780071608374
Expert help for polishing your English skills for the workplace You are on an upward career track, but English still may give you a bit of trouble. Do not let language get in your way to success! Perfect Phrases ESL: Advancing Your Career helps you say the right words at the right time in any situation. Author and ESL specialist Natalie Gast introduces you to scenarios, business slang, and other linguistic issues that typical language texts don't go into--for example, the nuances of dealing with conflict, your attitude at work, the written word, and job-seeking skills for a newcomer to the language. Developed for career track professionals in the global workplace who lead meetings, conduct performance evaluations, write management reports, and much more. Hundreds of helpful English phrases for everyday communication. Topics include: How To Use This Book; Getting Down To Business; You and Your Attitude at Work; Becoming Indispensable; Time Management; Communication Is the Key; Dealing with Conflicts; The Written Word; Applications, Checks, and Other Forms; E-mails and Faxes; Memos, Notes, and Letters; Larger Writing Projects; Proofread Everything; Moving On Up; Networking for Stepping Up; Job Applications, Resumes and Cover Letters; Job Interviews; Follow-up; Participating in and Leading Meetings; Meeting Protocol and Etiquette; Brainstorming and Decision-Making Meetings; Team and Department Meetings; Videoconferencing, Teleconferencing, and Webinars; Professional Development; Self Evaluation; Giving and Accepting Feedback; Job Coaching; Performance Evaluation Meetings; Resources for Professional Development; Self Confidence and Selling Yourself, in a Nutshell
Author : Beverly Browning
Publisher : McGraw Hill Professional
Page : 169 pages
File Size : 54,9 Mb
Release : 2012-08-07
Category : Business & Economics
ISBN : 9780071793735
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Precise language in a fundraising campaign is an absolute must. The words you choose can make the difference between having your appeal read . . . or tossed. Perfect Phrases for Fundraising provides everything you need to craft a message that recipients will read and respond to. This quick-access guide is packed with time-saving tips, message-crafting strategies, and ready-to-use phrases sure to get results in any campaign. Master the right language for: Telephone soliciting YouTube, Facebook, and Twitter One-on-one meetings Board of director appeals Organization website campaigns
Author : Robert Bacal
Publisher : McGraw Hill Professional
Page : 259 pages
File Size : 53,9 Mb
Release : 2010-11-10
Category : Business & Economics
ISBN : 9780071745062
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
Author : Paul Bodine
Publisher : McGraw Hill Professional
Page : 210 pages
File Size : 52,5 Mb
Release : 2009-12-15
Category : Education
ISBN : 9780071626545
Expert advice for helping an applicant’s chances of acceptance by choosing the right words and phrases As a teacher, professor, or an employer, you are often called upon for letters of recommendation--and probably as often find yourself stumped about what to say. It can be a daunting task when someone’s future is in the balance. This book, written by a writing expert, will help you find the right words--and avoid the pitfalls--of creating a letter of recommendation. Author Paul Bodine explains what makes a recommendation letter good and also what can make it ineffective. The book contains paragraph-length examples of effective recommendation letter writing for all types of situations.
Author : Renee Evenson
Publisher : AMACOM
Page : 242 pages
File Size : 54,6 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780814432990
The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success. Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution “Why This Works” sections that provide detailed explanations Button-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
Author : David Larson,Stuart Schreiber
Publisher : Lulu.com
Page : 148 pages
File Size : 54,8 Mb
Release : 2007-06
Category : Electronic
ISBN : 9780972814102