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Predictive Dialing Fundamentals by Aleksander Szlam,Ken Thatcher Pdf
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
The Essentials of Marketing Research by Lawrence S. Silver,Robert E. Stevens Pdf
Identifying and assessing the ways in which changes in the marketing mix affect consumer behavior is key to a successful marketing strategy. This book guides the student in designing, conducting and interpreting marketing research. This comprehensive textbook covers the full range of topics, including: Secondary research and data mining ; Internet marketing research ; Qualitative and exploratory research ; Statistical analysis and Marketing research ethics. With learning objectives at the beginning of each chapter, a host of cases and a comprehensive companion website, this book offers a range of tools to help students develop and test their research and analytical skills.
Symposium 97 by Statistics Canada. Methodology Branch Pdf
Symposium 97 was the fourtheenth international symposium on methodological issues sponsored by Statistics Canada. Each year, the symposium focuses on a particular theme. This year's theme was on new directions in surveys and censuses. The 1997 symposium attracted over 500 people who met over three days at the Palais des Congrès in Hull to listen to over 70 presentations by experts from various statistical and other government agencies, universities and the private sector. Aside from translation and Aormatting, the papers submitted by the presenters have been reproduced in these proceedings.
Peter Kongstvedt provides an authoritative and comprehensive overview of the key strategic, tactical, and operational aspects of managed health care and health insurance. With a primary focus on the commercial sector, the book also addresses managed health care in Medicare, Medicaid, and military medical care. An historical overview and a discussion of taxonomy and functional differences between different forms of managed health care provide the framework for the operational aspects of the industry as well.
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Fund-Raising Fundamentals by James M. Greenfield Pdf
Fund-Raising Fundamentals shows you how to create a total annual giving strategy that uses these different methods in conjunction with each other and maximizes your success. Throughout this practical guide, you will find sample letters and documents, charts, and checklists that illustrate principles and help you put these proven methods into action.
High Availability Network Fundamentals by Chris Oggerino Pdf
A practical guide to modeling and designing reliable networks Provides a detailed introduction to modeling availability necessary for network design Helps network designers understand the theoretical availability of their topologies Explains the factors that limit availability to minimize the number of network failures Provides all the information necessary to do basic availability modeling/budgeting High Availability Network Fundamentalsdiscusses the need for and the mathematics of availability, then moves on to cover the issues affecting availability, including hardware, software, design strategies, human error, and environmental considerations. After setting up the range of common problems, it then delves into the details of how to design networks for fault tolerance and provides sample calculations for specific systems. Also included is a complete, end-to-end example showing availability calculations for a sample network.
Traumatic Brain Injury Rehabilitation by Robert Fraiser Pdf
Addressing the critical issues in community re-entry in a very practical manner, this book is suitable for all members of a community re-entry or brain-injury rehabilitation team. Traumatic Brain Injury Rehabilitation: Practical Vocational, Neuropsychological, and Psychotherapy Interventions provides innovative guidelines for allied health members of the traumatic brain injury rehabilitation team with information to help achieve more successful vocational and psychosocial outcomes. The book provides a very clear overview of critical components of neuropsychological information and the use of this information in vocational planning; examples of functional areas of cognition and neuropsychological assessment; the linkages between cognitive and behavioral impairments; the different categories of assistive technology; psychotherapy and behavioral interventions as well as successful vocational interventions; and, models of work access, including methods of supported employment, the development of a tailored job coaching program, and the specifics of utilizing natural supports. This book is useful to anyone involved in neurorehabilitation, vocational rehabilitation, rehab psychology, neuropsychology, and students in counseling programs or studying medical aspects of disability.
Fundamentals of Probability: A First Course by Anirban DasGupta Pdf
Probability theory is one branch of mathematics that is simultaneously deep and immediately applicable in diverse areas of human endeavor. It is as fundamental as calculus. Calculus explains the external world, and probability theory helps predict a lot of it. In addition, problems in probability theory have an innate appeal, and the answers are often structured and strikingly beautiful. A solid background in probability theory and probability models will become increasingly more useful in the twenty-?rst century, as dif?cult new problems emerge, that will require more sophisticated models and analysis. Thisisa text onthe fundamentalsof thetheoryofprobabilityat anundergraduate or ?rst-year graduate level for students in science, engineering,and economics. The only mathematical background required is knowledge of univariate and multiva- ate calculus and basic linear algebra. The book covers all of the standard topics in basic probability, such as combinatorial probability, discrete and continuous distributions, moment generating functions, fundamental probability inequalities, the central limit theorem, and joint and conditional distributions of discrete and continuous random variables. But it also has some unique features and a forwa- looking feel.
Practical Computer Data Communications by William J. Barksdale Pdf
Several years ago when I began consulting full time, I quickly discovered that despite three advanced academic degrees my practical industrial experience had some significant gaps. It thus was necessary initially to spend considerable (nonbillable) time collecting and organizing a great deal of essential information on the various aspects of modern data communica tions. The task was made more difficult by the highly interdisciplinary nature of the field, with the required information scattered throughout the vast international literature of telecommunications, computers, electrical engineering, military systems, mathematics, operations research, optimiza tion, speech processing, and the murky world oflegal and regulatory policy. Although there were a number of fine books and periodicals in each of these specialized disciplines, I was unable to find a single comprehensive text that covered the entire field at even a modestly attractive technical and mathematical level. After going to the trouble of organizing all this diverse material for my clients and students, it seemed rather natural to put it into book form and thus share it with those professionals working with computer data communi cations who need a comprehensive coverage of the subject at a level immediately applicable to their work and yet easily accessible for self-study. The project was facilitated by an agreeable publisher and an incredibly understanding and cooperative family, and Practical Computer Data Com munications is the result.
