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Author : Marvin S. Seppanen
Publisher : Unknown
Page : 392 pages
File Size : 44,6 Mb
Release : 2005
Category : Organizational change
ISBN : UOM:39076002735665
Author : H. James Harrington,E. K. C. Esseling,H. van Nimwegen
Publisher : McGraw Hill Professional
Page : 348 pages
File Size : 52,8 Mb
Release : 1997-04
Category : Business & Economics
ISBN : 0070267790
Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; and more.
Author : J. Mike Jacka,Paulette J. Keller
Publisher : John Wiley & Sons
Page : 340 pages
File Size : 55,7 Mb
Release : 2009-07-07
Category : Business & Economics
ISBN : 9780470444580
Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California
Author : Tristan Boutros,Jennifer Cardella
Publisher : CRC Press
Page : 252 pages
File Size : 47,6 Mb
Release : 2017-07-27
Category : Business & Economics
ISBN : 9781498719902
Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra
Author : Markus Pastinen
Publisher : Springer Science & Business Media
Page : 233 pages
File Size : 44,7 Mb
Release : 2010-03-10
Category : Business & Economics
ISBN : 9783642107849
High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time, quality and cost constraints. Thanks to a modular composition and robust methods the scope may range from one single person to networks with hundreds of companies. This is realized via three high-class phases:network and company analysis and synthesis, process analysis and synthesis, the implementation, including process improvement education and training and the practical realization of the improvement potential. The presented methods contain mass customization features and a very advanced logic for optimizing the interaction of people, technology, information and material both in the process improvement process itself and the focus process. The book is based on an extensive R&D effort and thorough practical verifications in more than 75 companies in almost any business and in all sizes.
Author : J. J. Dahlgaard
Publisher : Unknown
Page : 0 pages
File Size : 47,5 Mb
Release : 2007
Category : Total quality management
ISBN : OCLC:1427688477
Author : James L. Lamprecht
Publisher : Asq Press
Page : 283 pages
File Size : 47,8 Mb
Release : 2005-01-01
Category : Business & Economics
ISBN : 0873896483
With the rise of Six Sigma, the use of statistics to analyze and improve processes has once again regained a prominent place in businesses around the world. an increasing number of employees and managers, bestowed with the titles Green Belt, Black Belt, or even Master Black Belts, are asked to apply statistical techniques to analyze and resolve industrial and non-industrial (also known as transactional) problems. These individuals are continuously faced with the daunting task of sorting out the vast array of sophisticated techniques placed at their disposal by an equally impressive array of statistical computer software packages. This book is intended for the ever-growing number of certified Black Belts as well as uncertified others that would like to understand how data can be analyzed. Many courses, including Six Sigma Black Belt courses, do a good job introducing participants to a vast array of sophisticated statistical techniques in as little as ten days, leaning heavily on statistical software packages. Although it is true that one can simplify statistical principles, learning how to interpret results produced by any statistical software requires the understanding of statistics that this book concisely provides.
Author : Marvin S. Seppanen,Sameer Kumar,Charu Chandra
Publisher : Irwin/McGraw-Hill
Page : 0 pages
File Size : 55,5 Mb
Release : 2005
Category : Reengineering (Management)
ISBN : 0072857129
Author : Mariano Martín Martín
Publisher : Elsevier
Page : 494 pages
File Size : 47,5 Mb
Release : 2016-07-02
Category : Technology & Engineering
ISBN : 9780081012338
Industrial Chemical Process Analysis and Design uses chemical engineering principles to explain the transformation of basic raw materials into major chemical products. The book discusses traditional processes to create products like nitric acid, sulphuric acid, ammonia, and methanol, as well as more novel products like bioethanol and biodiesel. Historical perspectives show how current chemical processes have developed over years or even decades to improve their yields, from the discovery of the chemical reaction or physico-chemical principle to the industrial process needed to yield commercial quantities. Starting with an introduction to process design, optimization, and safety, Martin then provides stand-alone chapters—in a case study fashion—for commercially important chemical production processes. Computational software tools like MATLAB®, Excel, and Chemcad are used throughout to aid process analysis. Integrates principles of chemical engineering, unit operations, and chemical reactor engineering to understand process synthesis and analysis Combines traditional computation and modern software tools to compare different solutions for the same problem Includes historical perspectives and traces the improving efficiencies of commercially important chemical production processes Features worked examples and end-of-chapter problems with solutions to show the application of concepts discussed in the text
Author : Ali Darwish
Publisher : Writescope Publishers
Page : 62 pages
File Size : 51,6 Mb
Release : 2011
Category : Flow charts
ISBN : 9780987070999
Author : James L. Lamprecht
Publisher : Quality Press
Page : 304 pages
File Size : 47,8 Mb
Release : 2004-12-08
Category : Business & Economics
ISBN : 9780873892360
At last, a book that offers the reader a practical approach to process improvement using examples of common problems faced by data analysts! Author James L. Lamprecht, an experienced, widely published statistician, Master Black Belt, teacher, and consultant, has succeeded in combining examples that guide the reader through data analysis, Six Sigma project definition, conducting experiments, graphical analysis, and errors to avoid, all in one concise text. Unlike other books on data analysis, Lamprecht steers clear of classic, or “perfect” examples, preferring instead to address the everyday issues that data analysts confront, and explain the value certain data does and does not offer. The book includes numerous graphs that illustrate ways to intuitively analyze data. Data analysis techniques are presented first, then the author introduces Six Sigma concepts and integrates the two disciplines in a concluding chapter.!--nl--This book is ideal for Certified Six Sigma Black Belts as well as those who are uncertified, but would like to understand how data can be analyzed. Even those who rely on sophisticated statistical software to conduct their Six Sigma analysis will benefit from this insightful yet easy-to-use book by developing a true understanding of statistics and a better understanding of the results they are receiving. Numerous examples illustrate how various techniques are applied. Each example is reviewed from the perspective of what was not said in the example; in other words, the very information you will be faced with when you conduct your own analysis. Titles of some sections in the book include the words "optional" or "advanced." These sections cover more advanced but nonetheless useful topics, but skipping these sections will not affect the overall flow of the various subjects presented.
Author : Paul Harmon
Publisher : Morgan Kaufmann
Page : 525 pages
File Size : 41,8 Mb
Release : 2014-04-26
Category : Computers
ISBN : 9780128005224
Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented
Author : Dan Madison
Publisher : Paton Professional
Page : 313 pages
File Size : 49,7 Mb
Release : 2005
Category : Business & Economics
ISBN : 9781932828047
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher)
Author : Stefan Titscher,Michael Meyer,Ruth Wodak,Eva Vetter
Publisher : SAGE
Page : 288 pages
File Size : 54,6 Mb
Release : 2000-07-26
Category : Language Arts & Disciplines
ISBN : 9781446232842
′This volume is the most comprehensive overview to date of sociologically orientated approaches to text and discourse analysis and is worth reading even for those who are interested only in purely linguistiv approaches to text and discourse. Its main merit, I think, is that it intorduces approaches which up to now have hardley been admitted into the universe of scientific discourse′ - Discourse Studies Methods of Text and Discourse Analysis provides the most comprehensive overview currently available of linguistic and sociological approaches to text and discourse analysis. Among the 10 linguistic and sociological models surveyed in this book some of the more important are Grounded Theory, Content Analysis, Conversation Analysis and Critical Discourse Analysis. The book presents each approach according to a standardised format, which allows for direct systematic comparisons. The fully annotated lists of sources provide readers with an additional means of evaluation of the competing analytical methods. Interdisciplinary and international in its aims, Methods of Text and Discourse Analysis suggests the benefits both linguists and sociologists will derive from a more intimate knowledge of each others′ methods and procedures.
Author : Sarah Cook
Publisher : Gower Publishing, Ltd.
Page : 188 pages
File Size : 41,7 Mb
Release : 1996
Category : Business & Economics
ISBN : 0566076330
Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C
