Reference Service Expertise

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Expert Systems in Reference Services

Christine Roysdon,Howard D. White
Expert Systems in Reference Services Book PDF

Author : Christine Roysdon,Howard D. White
Publisher : Routledge
Page : 184 pages
File Size : 53,9 Mb
Release : 2019-12-06
Category : Language Arts & Disciplines
ISBN : 9781000757651

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Expert Systems in Reference Services by Christine Roysdon,Howard D. White Pdf

This book, first published in 1989, introduces readers to expert systems applications in many areas of library and information science, and presents design and implementation issues encountered by librarians who have developed early systems to address the library reference function. Systems for ready reference, online database access, and enhancement of subject searching in online catalogues are all explored. Theoretical issues related to expert systems are balanced with descriptions of actual systems currently operating or under development. Reference librarians interested in computing and automation, library managers and administrators, as well as teachers and students in library schools, will be fascinated by this account of how expert systems are helping to make the expertise of the reference librarian available in a more consistent and timely fashion and reduce the burden of repetitive, predictable questions for the professional.

Reference Service Expertise

William A. Katz
Reference Service Expertise Book PDF

Author : William A. Katz
Publisher : Psychology Press
Page : 188 pages
File Size : 55,9 Mb
Release : 1993
Category : Information services
ISBN : 1560244607

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Reference Service Expertise by William A. Katz Pdf

This important volume presents a wealth of practical ideas for improving the art of reference librarianship. Reference Service Expertise provides pragmatic ways for librarians to aid patrons, consider reference collections and how they are employed, and assess various technologies in reference work. Dedicated to the idea that reference service is a benevolent desire to help the sometimes puzzled library user, this unique book describes numerous and varied means to that end and encourages reference librarians to become familiar with the multiple resources available in modern libraries. Reference Service Expertise pinpoints specific areas in which librarians can increase their knowledge in order to become more efficient. These strategies include using a systems approach in reference instruction for library professionals; guidelines for academic librarians to use for evaluating facilities, services, and staff as to how effectively they welcome users and validate their information needs; using team teaching to instruct users about library services; developing legal reference skills to support the constitutional right-to-know in a self-governing society; and helping non-science librarians to become science literate by reading popular science literature, watching science television programs, visiting science museums, and generally increasing their awareness of the problem of science illiteracy among the general population. A wide variety of resources available in today's reference libraries are discussed to help librarians become better informed about the options available to their patrons, including: ERIC and NTIS and the information gap between the two databases resources on the evolving market economy or investments in the Commonwealth of Independent States fee-based services PsycLIT (CD-ROM), PsycINFO (online), and the difference in retrieval patterns using the same vocabulary of terms interactive media centers--advantages and shortcomings Reference librarians in all types of libraries will benefit from chapters that describe specific methods for improving their own personal effectiveness as well as chapters that evaluate specific services and reference tools available for reference library users.

Philosophies of Reference Service

Celia Hales-Mabry
Philosophies of Reference Service Book PDF

Author : Celia Hales-Mabry
Publisher : Psychology Press
Page : 252 pages
File Size : 53,8 Mb
Release : 1997
Category : Language Arts & Disciplines
ISBN : 0789003716

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Philosophies of Reference Service by Celia Hales-Mabry Pdf

In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Modern Library Technology and Reference Services

Samuel T. Huang
Modern Library Technology and Reference Services Book PDF

Author : Samuel T. Huang
Publisher : Psychology Press
Page : 160 pages
File Size : 40,7 Mb
Release : 1993
Category : Language Arts & Disciplines
ISBN : 1560244585

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Modern Library Technology and Reference Services by Samuel T. Huang Pdf

A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR

Training Paraprofessionals for Reference Service

Pamela J. Morgan
Training Paraprofessionals for Reference Service Book PDF

Author : Pamela J. Morgan
Publisher : Unknown
Page : 0 pages
File Size : 48,9 Mb
Release : 2009
Category : Language Arts & Disciplines
ISBN : 1555706436

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Training Paraprofessionals for Reference Service by Pamela J. Morgan Pdf

Using paraprofessionals to answer reference questions is a great way to expand your library¿s reference reach while getting the most value out of your staff. But how do you begin training them? What training materials should be used? What skills should be taught? How important is the reference interview for paraprofessionals? What are the pros and cons of using paraprofessionals in this manner? Morgan answers these and other questions in a new edition of this bestselling book. Revised and updated to include basic and advanced skills using both print and electronic resources, this volume includes modules on government information, international and corporate information, statistics, medical and health information, and more. This guide will help you prepare paraprofessionals for the issues frontline library staff face on a daily basis. Once you¿ve trained them, you can turn again to the book for tips and strategies on evaluation and supplemental training. If your library has catalogers, students, newly hired staff, or other staff members with untapped potential, this book is for you.

Reference Service and Sources

C.K. Sharma
Reference Service and Sources Book PDF

Author : C.K. Sharma
Publisher : Atlantic Publishers & Dist
Page : 252 pages
File Size : 48,8 Mb
Release : 2006
Category : Information resources
ISBN : 8126906235

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Reference Service and Sources by C.K. Sharma Pdf

The Rapid Developments In Computer Technology, Telecommunications, Printing Reprography, Etc. Have Important Implications For The Provision Of Information By Libraries To Their Users. Great Advances Have Been Made In The Automation Of Indexing And Abstracting Services. Despite Such Advances And Technological Impacts, The Actual Search Process And The End Result Remain The Same As In The Traditional Approach. Hence, The Significance Of Reference Sources And Services Cannot Be Overemphasised. The Reference Service Offered By The Libraries Enables The Readers To Obtain The Required Information From The Huge Collection Of Libraries In No Time. The Book Is Structured Into Two Parts. The First Part Acquaints The Readers With The Purpose, Functions And Kinds Of Reference Service; Qualities And Duties Of A Reference Librarian; Varied Sections In The Libraries; Reference Service In Public, Academic And Special Libraries; Sources And Classification Of Information, And Reference Queries.Part Ii Of The Book Is Devoted To Reference Sources. Beginning With The Evaluation Of Reference Sources, It Includes A Detailed Study On Directories, Bibliographies, Encyclopaedias, Biographies, Maps And Atlases, Dictionaries, Gazetteers And Guide Books.It Is Hoped That The Present Book Will Prove Useful For All Library Users. While The Teachers, Researchers And Students Of Library Science Will Find It Indispensable, The Reference Librarians Are Expected To Acquire Additional Skills Through This Book Which Shall Stand Them In Good Stead In The Technological Environment.

Business Reference Services and Sources

Linda S Katz
Business Reference Services and Sources Book PDF

Author : Linda S Katz
Publisher : Routledge
Page : 140 pages
File Size : 43,8 Mb
Release : 2013-04-03
Category : Language Arts & Disciplines
ISBN : 9781136377952

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Business Reference Services and Sources by Linda S Katz Pdf

The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.

Business Reference Services and Sources

Katherine M. Shelfer
Business Reference Services and Sources Book PDF

Author : Katherine M. Shelfer
Publisher : Psychology Press
Page : 140 pages
File Size : 53,9 Mb
Release : 1997
Category : Business & Economics
ISBN : 0789003597

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Business Reference Services and Sources by Katherine M. Shelfer Pdf

Contains nine contributions which range from Internet business research, ESL students, and underprivileged, nontraditional students to networking with community business sources and the Internet's impact on government documents.

Reference and Information Services

Kay Ann Cassell,Uma Hiremath
Reference and Information Services Book PDF

Author : Kay Ann Cassell,Uma Hiremath
Publisher : American Library Association
Page : 532 pages
File Size : 54,9 Mb
Release : 2013
Category : Language Arts & Disciplines
ISBN : 9781555708597

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Reference and Information Services by Kay Ann Cassell,Uma Hiremath Pdf

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.

Competency-Based Career Planning for Reference and User Services Professionals

Jo Bell Whitlatch,Beth S. Woodard
Competency Based Career Planning for Reference and User Services Professionals Book PDF

Author : Jo Bell Whitlatch,Beth S. Woodard
Publisher : ALA Editions
Page : 0 pages
File Size : 51,5 Mb
Release : 2019-01-23
Category : Language Arts & Disciplines
ISBN : 0838917801

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Competency-Based Career Planning for Reference and User Services Professionals by Jo Bell Whitlatch,Beth S. Woodard Pdf

Reference and user services librarians need to be in charge of their own careers. And when it comes to their own professional development, that means being proactive.

Making Sense of Business Reference

Celia Ross
Making Sense of Business Reference Book PDF

Author : Celia Ross
Publisher : American Library Association
Page : 265 pages
File Size : 52,9 Mb
Release : 2020-07-15
Category : Language Arts & Disciplines
ISBN : 9780838919422

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Making Sense of Business Reference by Celia Ross Pdf

This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.

Digital reference services in academic libraries

Wan Ab Kadir Wan Dollah
Digital reference services in academic libraries Book PDF

Author : Wan Ab Kadir Wan Dollah
Publisher : The University of Malaya Press
Page : 156 pages
File Size : 41,7 Mb
Release : 2012
Category : Computers
ISBN : 9789831009796

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Digital reference services in academic libraries by Wan Ab Kadir Wan Dollah Pdf

Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

New Technologies and Reference Services

William A. Katz
New Technologies and Reference Services Book PDF

Author : William A. Katz
Publisher : Psychology Press
Page : 176 pages
File Size : 45,9 Mb
Release : 2000
Category : Language Arts & Disciplines
ISBN : 0789011808

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New Technologies and Reference Services by William A. Katz Pdf

This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

Unobtrusive Evaluation of Reference Service and Individual Responsibility

Juris Dilevko
Unobtrusive Evaluation of Reference Service and Individual Responsibility Book PDF

Author : Juris Dilevko
Publisher : Bloomsbury Publishing USA
Page : 236 pages
File Size : 46,8 Mb
Release : 2000-09-30
Category : Language Arts & Disciplines
ISBN : 9780313095481

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Unobtrusive Evaluation of Reference Service and Individual Responsibility by Juris Dilevko Pdf

Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.

Reference Services for the Unserved

Fay Zipkowitz
Reference Services for the Unserved Book PDF

Author : Fay Zipkowitz
Publisher : Routledge
Page : 109 pages
File Size : 47,5 Mb
Release : 2019-01-22
Category : Language Arts & Disciplines
ISBN : 9781317740056

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Reference Services for the Unserved by Fay Zipkowitz Pdf

New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.