Training Paraprofessionals For Reference Service

Author : Pamela J. Morgan
Publisher : Unknown
Page : 0 pages
File Size : 51,6 Mb
Release : 2009
Category : Language Arts & Disciplines
ISBN : 1555706436

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Training Paraprofessionals for Reference Service by Pamela J. Morgan Pdf

Using paraprofessionals to answer reference questions is a great way to expand your library¿s reference reach while getting the most value out of your staff. But how do you begin training them? What training materials should be used? What skills should be taught? How important is the reference interview for paraprofessionals? What are the pros and cons of using paraprofessionals in this manner? Morgan answers these and other questions in a new edition of this bestselling book. Revised and updated to include basic and advanced skills using both print and electronic resources, this volume includes modules on government information, international and corporate information, statistics, medical and health information, and more. This guide will help you prepare paraprofessionals for the issues frontline library staff face on a daily basis. Once you¿ve trained them, you can turn again to the book for tips and strategies on evaluation and supplemental training. If your library has catalogers, students, newly hired staff, or other staff members with untapped potential, this book is for you.

Author : Samuel T. Huang
Publisher : Psychology Press
Page : 160 pages
File Size : 52,9 Mb
Release : 1993
Category : Language Arts & Disciplines
ISBN : 1560244585

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Modern Library Technology and Reference Services by Samuel T. Huang Pdf

A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR

Author : Julie Ann McDaniel,Judith K. Ohles
Publisher : New York : Neal-Schuman Publishers
Page : 200 pages
File Size : 50,6 Mb
Release : 1993
Category : Business & Economics
ISBN : UOM:39015029577437

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Training Paraprofessionals for Reference Service by Julie Ann McDaniel,Judith K. Ohles Pdf

Training paraprofessionals is vital to providing good service and minimizing turnover. This manual is designed for librarians creating and implementing a training programme for paraprofessionals who will be working in reference services. The process is covered from goal-setting to evaluation.

Author : Lisa A. Ellis
Publisher : Rowman & Littlefield
Page : 371 pages
File Size : 45,9 Mb
Release : 2016-06-09
Category : Language Arts & Disciplines
ISBN : 9781442263932

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Teaching Reference Today by Lisa A. Ellis Pdf

Reference and Information Services, if it may still be referred to by this term, is an evolving outreach service in libraries. This is not only due to Google and the Internet, but also other technological advances afford users online access to a plethora of content, free and proprietary. This evolution has also caused a shift in the theories and practices (especially, core functions and values) of reference and information services as library schools seek greater alignment with practitioners and libraries on the forefront of these changes. As academics and practitioners work together to educate library students on the kinds of changes happening in reference and information services, they are rethinking their curriculum and assignments to incorporate real-world challenges adaptive to user needs. Likewise, libraries may work through their regional library consortia to plan professional development workshops or training sessions to teach new skills and methods of approach required for such changing services. Here’s a tool for library school instructors, library students, professional development instructors, and current librarians poised to change, which specifically addresses the pedagogy of reference and information services in flux. It will help answer questions such as: How may we better educate a new and current generation of reference and information service professionals, given the challenges they will likely encounter? What kinds of assignments could be devised to better promote active learning in a transformative field like reference and information services? What new approaches or theories could be applied to assist library professionals in meeting the informational needs of users?

Author : John D. Edwards
Publisher : Routledge
Page : 252 pages
File Size : 42,9 Mb
Release : 2013-10-18
Category : Language Arts & Disciplines
ISBN : 9781317951865

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Emerging Solutions in Reference Services by John D. Edwards Pdf

How can you enhance reference services without adding staff? Modern law librarians are under growing pressure to keep up with new technologies, deal instantly with the demands of patrons, keep the library safe and user-friendly, and generally offer the best possible service while keeping costs down. Emerging Solutions in Reference Services: Implications for Libraries in the New Millennium is a very practical guide for coping with rapidly changing technology and increasing demands for services. Its sane, well-researched advice and suggestions can help you deal with the hectic days and nights behind the reference desk. Emerging Solutions in Reference Services suggests up-to-date, innovative ways to deal with the traditional issues confronting librarians, including: handling problem patrons and ensuring security assigning reference responsibilities teaching patrons at the reference desk or on library tours drafting enforceable rules avoiding the unauthorized practice of law charging--or not charging--fees for services cross-training reference personnel Some of the traditional problems of law librarians are solved by computers; others are actually exacerbated by the new technologies available. In addition to finding ways that technology can help law librarians, Emerging Solutions in Reference Services offers solutions for the special problems posed by new technology, including questions of Web design, setting up online reference services, virtual library tours, Internet training for patrons, and ensuring technological competency of staff. In these days of decreasing budgets and increasing demands for services, Emerging Solutions in Reference Services is an invaluable resource for the librarian caught in the middle.

Author : Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford
Publisher : American Library Association
Page : 344 pages
File Size : 48,5 Mb
Release : 2019-07-03
Category : Language Arts & Disciplines
ISBN : 9780838917275

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Conducting the Reference Interview, Third Edition by Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford Pdf

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Author : Allen Kent,Harold Lancour
Publisher : CRC Press
Page : 396 pages
File Size : 55,5 Mb
Release : 1997-09-16
Category : Language Arts & Disciplines
ISBN : 082472061X

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Encyclopedia of Library and Information Science by Allen Kent,Harold Lancour Pdf

The Biological Literature to An Uncertainty Principle for Information Seeking: A Qualitative Approach

Author : Melissa A. Wong,Laura Saunders
Publisher : Bloomsbury Publishing USA
Page : 853 pages
File Size : 45,5 Mb
Release : 2020-05-04
Category : Language Arts & Disciplines
ISBN : 9798216137276

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Reference and Information Services by Melissa A. Wong,Laura Saunders Pdf

This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, reader's advisory, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type—including dictionaries, encyclopedias, indexes, and abstracts—as well as by broad subject areas including government, statistics and data, health, and legal information. This second section introduces the tools and resources that reference professionals use to provide the services described in the first half of the text.

Author : Anonim
Publisher : Association of Research Libr
Page : 194 pages
File Size : 46,5 Mb
Release : 1991
Category : Academic libraries
ISBN : UOM:39015019863243

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Information Desks in ARL Libraries by Anonim Pdf

Author : Richard E. Bopp,Linda C. Smith
Publisher : Bloomsbury Publishing USA
Page : 768 pages
File Size : 55,8 Mb
Release : 2011-05-23
Category : Language Arts & Disciplines
ISBN : 9781598848175

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Reference and Information Services by Richard E. Bopp,Linda C. Smith Pdf

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Author : Susan Knoer
Publisher : Bloomsbury Publishing USA
Page : 154 pages
File Size : 55,6 Mb
Release : 2011-06-02
Category : Language Arts & Disciplines
ISBN : 9781598848236

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The Reference Interview Today by Susan Knoer Pdf

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

Author : George M. Eberhart
Publisher : American Library Association
Page : 536 pages
File Size : 41,7 Mb
Release : 2013
Category : Language Arts & Disciplines
ISBN : 9780838910900

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The Whole Library Handbook 5 by George M. Eberhart Pdf

The Whole Library Handbook, now in its fifth edition, is an encyclopedia filled with facts, tips, lists, and resources essential for library professionals and information workers of all kinds, all carefully handpicked to reflect the most informative, practical, up-to-date, and entertaining examples of library literature. Organized in easy-to-find categories, this unique compendium covers all areas of librarianship from academic libraries to teen services, from cataloging to copyright, and from gaming to social media. Selections include Facts and figures on library workers Bookmobile guidelines 100 great libraries of the world Job search and recruitment techniques, and advice on how to deal with tough economic times Tips on writing articles and book reviews Fun with cataloging rules Famous librarians’ favorite books Covering a huge spectrum of librariana, this one-of-a-kind volume is both educational and entertaining.

Author : Sally Gardner Reed
Publisher : McFarland
Page : 178 pages
File Size : 44,7 Mb
Release : 2015-10-03
Category : Language Arts & Disciplines
ISBN : 9780786484119

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Small Libraries by Sally Gardner Reed Pdf

This fully revised and updated edition provides current information on automation and technology and on advocacy to help small public libraries strive to make available the same basic services as larger libraries. This book is written for the directors of these honest-to-goodness small libraries, providing both a philosophical as well as a common sense basis for decision making. Appendices provide sample documents for a library's Statement of Purpose, worksheets for job descriptions and personnel policies, a volunteer application form, ALA documents (Library Bill of Rights and Code of Ethics), a list of discount book dealers, and a sample meeting room policy.

Author : Dave Harmeyer
Publisher : Rowman & Littlefield
Page : 173 pages
File Size : 55,9 Mb
Release : 2014-02-07
Category : Language Arts & Disciplines
ISBN : 9780810888166

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The Reference Interview Today by Dave Harmeyer Pdf

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

Author : Bill Katz,Ruth A. Fraley
Publisher : Routledge
Page : 168 pages
File Size : 49,8 Mb
Release : 2019-12-05
Category : Language Arts & Disciplines
ISBN : 9781000759037

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Personnel Issues in Reference Services by Bill Katz,Ruth A. Fraley Pdf

This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.