Research Handbook On Services Management

Author : Mark M. Davis
Publisher : Edward Elgar Publishing
Page : 464 pages
File Size : 43,7 Mb
Release : 2022-08-28
Category : Electronic
ISBN : 1800375646

Get Book

Research Handbook on Services Management by Mark M. Davis Pdf

This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field. Drawing together expert service researchers, the Research Handbook begins with an analysis of service strategy and operations management, before moving on to explore service innovation and design, serving customers, healthcare services and artificial intelligence in service. Chapters explore a wide range of topics including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of Covid-19 on healthcare service operations. The book concludes with a reflection on the fourth industrial revolution that is occurring now and the understanding of services in an era of advanced technologies. Addressing emerging challenges and opportunities, this Research Handbook will be critical reading for scholars and advanced students of services management and information systems. It will also be beneficial for practitioners and business managers in service industries.

Author : Davis, Mark M.
Publisher : Edward Elgar Publishing
Page : 371 pages
File Size : 51,8 Mb
Release : 2022-08-05
Category : Business & Economics
ISBN : 9781800375659

Get Book

Research Handbook on Services Management by Davis, Mark M. Pdf

This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.

Author : Zoe J. Radnor,Nicola Bateman,Ann Esain,Maneesh Kumar,Sharon J. Williams,David M. Upton
Publisher : Routledge
Page : 462 pages
File Size : 46,9 Mb
Release : 2015-07-30
Category : Business & Economics
ISBN : 9781317602958

Get Book

Public Service Operations Management by Zoe J. Radnor,Nicola Bateman,Ann Esain,Maneesh Kumar,Sharon J. Williams,David M. Upton Pdf

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Author : Pierre Sauvé,Martin Roy
Publisher : Edward Elgar Publishing
Page : 648 pages
File Size : 49,6 Mb
Release : 2016-09-30
Category : Business & Economics
ISBN : 9781783478064

Get Book

Research Handbook on Trade in Services by Pierre Sauvé,Martin Roy Pdf

This Research Handbook explores the latest frontiers in services trade by drawing on insights from empirical economics, law and global political economy. The world’s foremost experts take stock of the learning done to date in services trade, explore policy questions bedevilling analysts and direct attention to a host of issues, old and new, confronting those interested in the service economy and its rising salience in cross-border exchange. The Handbook’s 22 chapters shed informed analytical light on a subject matter whose substantive remit continues to be shaped by rapid evolutions in technology, data gathering, market structures, consumer preferences, approaches to regulation and by ongoing shifts in the frontier between the market and the state.

Author : Eileen Bridges,Kendra Fowler
Publisher : Routledge
Page : 587 pages
File Size : 46,9 Mb
Release : 2020-04-02
Category : Business & Economics
ISBN : 9781351245210

Get Book

The Routledge Handbook of Service Research Insights and Ideas by Eileen Bridges,Kendra Fowler Pdf

The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.

Author : Zoe J. Radnor,Nicola Bateman,Ann Esain,Maneesh Kumar,Sharon J. Williams,David M. Upton
Publisher : Routledge
Page : 462 pages
File Size : 43,8 Mb
Release : 2015-07-30
Category : Business & Economics
ISBN : 9781317602941

Get Book

Public Service Operations Management by Zoe J. Radnor,Nicola Bateman,Ann Esain,Maneesh Kumar,Sharon J. Williams,David M. Upton Pdf

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Author : Bo Edvardsson,Bård Tronvoll
Publisher : Springer Nature
Page : 1031 pages
File Size : 44,9 Mb
Release : 2022-05-24
Category : Business & Economics
ISBN : 9783030918286

Get Book

The Palgrave Handbook of Service Management by Bo Edvardsson,Bård Tronvoll Pdf

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Author : Roland T. Rust,Ming-Hui Huang
Publisher : Edward Elgar Publishing
Page : 629 pages
File Size : 40,7 Mb
Release : 2014-02-28
Category : Business & Economics
ISBN : 9780857938855

Get Book

Handbook of Service Marketing Research by Roland T. Rust,Ming-Hui Huang Pdf

The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy

Author : Rino J. Patti
Publisher : SAGE
Page : 537 pages
File Size : 50,7 Mb
Release : 2008-10
Category : Political Science
ISBN : 9781412952910

Get Book

The Handbook of Human Services Management by Rino J. Patti Pdf

Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.

Author : John R. Bryson,Peter W. Daniels
Publisher : Edward Elgar Publishing
Page : 464 pages
File Size : 51,6 Mb
Release : 2015-04-30
Category : Business & Economics
ISBN : 9781781000410

Get Book

Handbook of Service Business by John R. Bryson,Peter W. Daniels Pdf

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Author : John R. Bryson,Jon Sundbo,Lars Fuglsang,Peter Daniels
Publisher : Palgrave Macmillan
Page : 317 pages
File Size : 46,8 Mb
Release : 2020-11-22
Category : Business & Economics
ISBN : 3030520595

Get Book

Service Management by John R. Bryson,Jon Sundbo,Lars Fuglsang,Peter Daniels Pdf

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.

Author : Teresa Swartz,Dawn Iacobucci
Publisher : SAGE
Page : 538 pages
File Size : 43,9 Mb
Release : 2000
Category : Business & Economics
ISBN : 0761916121

Get Book

Handbook of Services Marketing and Management by Teresa Swartz,Dawn Iacobucci Pdf

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'

Author : Yannis Charalabidis,Rony Medaglia,Colin van Noordt
Publisher : Edward Elgar Publishing
Page : 303 pages
File Size : 40,7 Mb
Release : 2024-02-12
Category : Political Science
ISBN : 9781802207347

Get Book

Research Handbook on Public Management and Artificial Intelligence by Yannis Charalabidis,Rony Medaglia,Colin van Noordt Pdf

This pioneering Research Handbook on Public Management and Artificial Intelligence provides a comprehensive overview of the potentials, challenges, and governance principles of AI in a public management context. Multidisciplinary in approach, it draws on a variety of jurisdictional perspectives and expertly analyses key topics relating to this socio-technical phenomenon.

Author : Wickramasinghe, Nilmini
Publisher : IGI Global
Page : 825 pages
File Size : 50,5 Mb
Release : 2016-08-23
Category : Medical
ISBN : 9781522509219

Get Book

Handbook of Research on Healthcare Administration and Management by Wickramasinghe, Nilmini Pdf

Effective healthcare delivery is a vital concern for citizens and communities across the globe. The numerous facets of this industry require constant re-evaluation and optimization of management techniques. The Handbook of Research on Healthcare Administration and Management is a pivotal reference source for the latest scholarly material on emerging strategies and methods for delivering optimal healthcare opportunities and solutions. Highlighting issues relating to decision making, process optimization, and technological applications, this book is ideally designed for policy makers, administrators, students, professionals, and researchers interested in achieving superior healthcare solutions.

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Publisher : Unknown
Page : 128 pages
File Size : 49,7 Mb
Release : 2010
Category : Electronic
ISBN : OCLC:1107025961

Get Book

Handbook of Service Science by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer Pdf