Service Agreements A Management Guide Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Service Agreements A Management Guide book. This book definitely worth reading, it is an incredibly well-written.
Service Agreements - A Management Guide by Rob Benyon Pdf
Note: This book is available in several languages: Chinese, English.This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.
Professional Services Agreements by Leslie Edwards,Rachel Barnes Pdf
"The book describes those issues that a professional should expect to find in a comprehensive services agreement. It is the first to deal in detail with the particular risks that are inherent in non-standard agreements. It discusses the legal liabilities that might be imposed on the professional if those risks are accepted. Reference is made to some of the standard conditions produced by professional bodies. The scope of professional identity insurance is also covered."--BOOK JACKET.
Service Agreements - A Management Guide by Robert Johnston,Robert Benyon Pdf
Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.
The Complete Guide to IT Service Level Agreements by Andrew Hiles, Hon FBCI, EIoSCM Pdf
Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.
The Complete Guide to IT Service Level Agreements by Andrew Hiles Pdf
Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.
International Association for Contract and Commercial Management(IACCM)
Author : International Association for Contract and Commercial Management(IACCM) Publisher : Van Haren Page : 656 pages File Size : 42,9 Mb Release : 2011-11-11 Category : Education ISBN : 9789087539726
Contract and Commercial Management - The Operational Guide by International Association for Contract and Commercial Management(IACCM) Pdf
Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'. This ground-breaking title from leading authority IACCM (International Association for Contract and Commercial Management) represents the collective wisdom and experience of Contract, Legal and Commercial experts from some of the world s leading companies to define how to partner for performance. This practical guidance is designed to support practitioners through the contract lifecycle and to give both supply and buy perspectives, leading to a more consistent approach and language that supports greater efficiency and effectiveness. Within the five phases described in this book (Initiate, Bid, Development, Negotiate and Manage), readers will find invaluable guidance on the whole lifecycle with insights to finance, law and negotiation, together with dispute resolution, change control and risk management. This title is the official IACCM operational guidance and fully supports and aligns with the course modules for Certification.
Service Agreements for Smb Consultants - Revised Edition: A Quick-Start Guide to Managed Services by Karl Palachuk Pdf
If you're not using service agreements in your IT business, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need this book!
Service Agreements for Smb Consultants by Karl Palachuk Pdf
Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services by Karl W. Palachuk is an essential guide for I.T. Consultants. All forms are available to download online.Everyone knows it: Spoken agreements aren't worth the paper they're written on.The SMB Consultant is facing changes we never imaged a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the "SMB Space." Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years.Service agreements literally define your business. If you're not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business.Whether you sell your services hourly, in blocks of time, or with a Managed Service plan, you need a good service agreement.As with his other books, Karl gives you more than just the forms. Service Agreements for SMB Consultants includes best practices and lots of great information to help you run your business more prosperously.
Master Service Agreement Management by Gerardus Blokdyk Pdf
What threat is Master Service Agreement Management addressing? Who will be responsible for deciding whether Master Service Agreement Management goes ahead or not after the initial investigations? Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Master Service Agreement Management? How are the Master Service Agreement Management's objectives aligned to the group's overall stakeholder strategy? How likely is the current Master Service Agreement Management plan to come in on schedule or on budget? This instant Master Service Agreement Management self-assessment will make you the credible Master Service Agreement Management domain veteran by revealing just what you need to know to be fluent and ready for any Master Service Agreement Management challenge. How do I reduce the effort in the Master Service Agreement Management work to be done to get problems solved? How can I ensure that plans of action include every Master Service Agreement Management task and that every Master Service Agreement Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Master Service Agreement Management costs are low? How can I deliver tailored Master Service Agreement Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Master Service Agreement Management essentials are covered, from every angle: the Master Service Agreement Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Master Service Agreement Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Master Service Agreement Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Master Service Agreement Management are maximized with professional results. Your purchase includes access details to the Master Service Agreement Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
The Manager's Guide to Understanding Commonly Used Contract Terms by Frank Adoranti Pdf
* Examples are given from "real life" business situations * Practical information and "Golden Rules" on what to do and what not to do * Plain English explanations of legal terms * Helpful resource for corporate managers This book will familiarize the reader with the look and feel of particular contract clauses (often called boilerplate clauses) that are important in commercial contracts. In negotiations, some executives will only scrutinize the commercial or "deal" terms of the contract. The rest is usually left "for the lawyers to sort out." However, the boilerplate clause will usually govern or regulate the other commercial or "deal" clauses. They play a vital part in the contract. It is only through the process of familiarization that you can begin to understand their effects. The important thing is to be able to identify these clauses and to understand what they are trying to achieve by their inclusion in the contract, which will place you well ahead of most other business executives in this area.
IT Outsourcing Part 2: Managing the Sourcing Contract by Jane Chittenden Pdf
IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);b) an appropriate governance framework;c) selecting the right individuals, with appropriate authority in key roles;d) the appropriate use of external expert advice;e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;f) effective relationship management, with mutual respect and good communications;g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise.This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
The Project Managers Guide to IDIQ Task Order Service Contracts by Mark E. Salesky Pdf
Every year the US federal government will spend roughly 100 billion dollars through competitive IDIQ (Indefinite Duration Indefinite Quantity) contracts. When you add in contracts awarded by State governments and commercial organizations using very similar processes you’re looking at 700 billion dollars’ worth of business. Getting a slice of that pie depends on how well you manage the contracting project. This is because IDIQs are essentially empty contract structures which then require a second round of winning task orders. For contracts with the government, this two-step structure which is specified in law and regulation, has specific pitfalls and opportunities which are rarely the subject of contract and project management training. Salesky’s coaching style talks you through the specific challenges in the startup, management, and closing of the IDIQ. This book gives a pragmatic and best-practice description of the entire life cycle of this type of contract offering you the “inside advisor” you need to help you through the pragmatics issues of clients’, performers’, and bosses’ expectations.
The Managers Guide to Understanding Commercial Contract Negotiation by Frank Adoranti Pdf
* Examples are given from "real-life" business situations * Practical information and "Golden Rules" on what to do and what not to do * Plain English explanations of legal terms You've been involved in weeks, or sometimes even months, of hard-fought negotiations. However, the deal is not done until it is written up--not until the final form of contract is agreed upon and executed. You have to have a basic understanding of commercial contracts and all their ramifications every step of the way. This series explains the basics of commercial contract law, highlights how to spot potential issues before they become a problem and then how to work with a lawyer more effectively if things go wrong. It is a practical series definitely intended for corporate managers rather than lawyers.
