Service America

Author : Raul Pupo
Publisher : Bloomsbury Publishing USA
Page : 193 pages
File Size : 40,7 Mb
Release : 2010-06-16
Category : Business & Economics
ISBN : 9780313386039

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America's Service Meltdown by Raul Pupo Pdf

In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.

Author : David S. Morton
Publisher : Unknown
Page : 34 pages
File Size : 48,5 Mb
Release : 1999
Category : Fellowship
ISBN : PURD:32754069289381

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Strengthening Service in America Through Continuous Learning by David S. Morton Pdf

Author : Karl Albrecht,Ron Zemke
Publisher : Grand Central Publishing
Page : 228 pages
File Size : 48,8 Mb
Release : 1990
Category : Business & Economics
ISBN : 0446390925

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Service America! by Karl Albrecht,Ron Zemke Pdf

The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.

Author : Karl Albrecht,Ron Zemke
Publisher : McGraw-Hill Companies
Page : 332 pages
File Size : 51,6 Mb
Release : 2002
Category : Business & Economics
ISBN : UOM:39015055859535

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Service America in the New Economy by Karl Albrecht,Ron Zemke Pdf

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.

Author : United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Postal Service
Publisher : Unknown
Page : 218 pages
File Size : 47,7 Mb
Release : 1974
Category : Postal service
ISBN : LOC:00183574140

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Mail Service in Rural America by United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Postal Service Pdf

Author : United States. Congress. House. Committee on Education and Labor
Publisher : Unknown
Page : 64 pages
File Size : 41,5 Mb
Release : 2009
Category : Business & Economics
ISBN : PSU:000066755685

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Renewing America Through National Service and Volunteerism by United States. Congress. House. Committee on Education and Labor Pdf

Author : Shahid Amjad Chaudhry,Gary James Reid,Waleed Haider Malik
Publisher : World Bank Publications
Page : 300 pages
File Size : 49,7 Mb
Release : 1994-01-01
Category : Business & Economics
ISBN : 0821330411

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Civil Service Reform in Latin America and the Caribbean by Shahid Amjad Chaudhry,Gary James Reid,Waleed Haider Malik Pdf

This collection of papers was presented at the World Bank Conference on 'Civil service reform in Latin America and the Caribbean', held in 1993. The goal of the conference was to promote the flow of ideas among researchers and practitioners in the civil s

Author : Frederick W. Gooding Jr.,Eric S. Yellin
Publisher : University of Illinois Press
Page : 210 pages
File Size : 55,7 Mb
Release : 2023-08-15
Category : Political Science
ISBN : 9780252054549

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Public Workers in Service of America by Frederick W. Gooding Jr.,Eric S. Yellin Pdf

From white-collar executives to mail carriers, public workers meet the needs of the entire nation. Frederick W. Gooding Jr. and Eric S. Yellin edit a collection of new research on this understudied workforce. Part One begins in the late nineteenth- and early twentieth century to explore how questions of race, class, and gender shaped public workers, their workplaces, and their place in American democracy. In Part Two, essayists examine race and gender discrimination while revealing the subtle contemporary forms of marginalization that keep Black men and Black and white women underpaid and overlooked for promotion. The historic labor actions detailed in Part Three illuminate how city employees organized not only for better pay and working conditions but to seek recognition from city officials, the public, and the national labor movement. Part Four focuses on nurses and teachers to address the thorny question of whether certain groups deserve premium pay for their irreplaceable work and sacrifices or if serving the greater good is a reward unto itself. Contributors: Eileen Boris, Cathleen D. Cahill, Frederick W. Gooding Jr., William P. Jones, Francis Ryan, Jon Shelton, Joseph E. Slater, Katherine Turk, Eric S. Yellin, and Amy Zanoni

Author : United States. Department of State. Division of Foreign Service Administration
Publisher : Unknown
Page : 1238 pages
File Size : 50,8 Mb
Release : 1941
Category : Electronic
ISBN : HARVARD:LI3C2U

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Foreign Service Regulations of the United States of America by United States. Department of State. Division of Foreign Service Administration Pdf

Author : Anonim
Publisher : Unknown
Page : 60 pages
File Size : 53,9 Mb
Release : 1992
Category : Federal aid to higher education
ISBN : MINN:31951D003572760

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Serve-America, Higher Education Innovative Projects, American Conservation and Youth Service Corps, National and Community Service by Anonim Pdf

Author : United States. Congress. House. Post Office and Civil Service Committee
Publisher : Unknown
Page : 228 pages
File Size : 53,5 Mb
Release : 1974
Category : Electronic
ISBN : STANFORD:36105110739013

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Mail Service in Rural America, Hearings Before the Subcommittee on Postal Service of ..., 93-2, Nov. 15, 19, 26, 1974 by United States. Congress. House. Post Office and Civil Service Committee Pdf

Author : United States. Department of State
Publisher : Unknown
Page : 96 pages
File Size : 54,5 Mb
Release : 1941
Category : Diplomatic and consular service
ISBN : UOM:39015030753100

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Foreign Service Regulations of the United States of America by United States. Department of State Pdf

Author : United States. Selective Service System
Publisher : Unknown
Page : 340 pages
File Size : 51,7 Mb
Release : 1947
Category : Draft
ISBN : SRLF:D0009198227

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Backgrounds of Selective Service: Military obligation: the American tradition, a compilation of the enactments of compulsion from the earliest settlements of the original thirteen colonies in 1607 though the Articles of Confederation, 1789 [prepared and compiled by A. Vollmer]. 14 v by United States. Selective Service System Pdf

Author : James Ciment
Publisher : Routledge
Page : 2056 pages
File Size : 49,6 Mb
Release : 2015-03-04
Category : Business & Economics
ISBN : 9781317459712

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Social Issues in America by James Ciment Pdf

More than 150 key social issues confronting the United States today are covered in this eight-volume set: from abortion and adoption to capital punishment and corporate crime; from obesity and organized crime to sweatshops and xenophobia.

Author : Dr Robert E Forrester
Publisher : Ashgate Publishing, Ltd.
Page : 273 pages
File Size : 43,5 Mb
Release : 2014-05-28
Category : History
ISBN : 9781472416612

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British Mail Steamers to South America, 1851-1965 by Dr Robert E Forrester Pdf

During the nineteenth century the British government and the Admiralty provided large subsidies to commercial companies to run international mail services. Concentrating on the service between Britain and South America, this book explores the economic, maritime and political aspects of the Royal Mail Lines company, which held contracts between 1851 and 1965, and reveals the impacts that a long-distance mail service had upon travel, trade, commerce and the changing patterns of global information exchange.