Service Excellence For Sustainability

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Service Excellence for Sustainability

Nur Fazidah Elias,Ruzzakiah Jenal,Hazilah Mohd Amin,Hazura Mohamed,Siti Aishah Hanawi

Author : Nur Fazidah Elias,Ruzzakiah Jenal,Hazilah Mohd Amin,Hazura Mohamed,Siti Aishah Hanawi
Publisher : Springer Nature
Page : 95 pages
File Size : 48,9 Mb
Release : 2021-07-22
Category : Business & Economics
ISBN : 9789811625794

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Service Excellence for Sustainability by Nur Fazidah Elias,Ruzzakiah Jenal,Hazilah Mohd Amin,Hazura Mohamed,Siti Aishah Hanawi Pdf

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

Values-based Service for Sustainable Business

Bo Edvardsson,Bo Enquist

Author : Bo Edvardsson,Bo Enquist
Publisher : Routledge
Page : 142 pages
File Size : 41,6 Mb
Release : 2008-10-31
Category : Business & Economics
ISBN : 9781134047574

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Values-based Service for Sustainable Business by Bo Edvardsson,Bo Enquist Pdf

This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

The Six Principles of Service Excellence

Theo Gilbert-Jamison

Author : Theo Gilbert-Jamison
Publisher : AuthorHouse
Page : 158 pages
File Size : 40,9 Mb
Release : 2005-08-09
Category : Business & Economics
ISBN : 9781456720698

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The Six Principles of Service Excellence by Theo Gilbert-Jamison Pdf

In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Sustainable Excellence

Terry Tucker

Author : Terry Tucker
Publisher : Five Stones Press
Page : 130 pages
File Size : 40,6 Mb
Release : 2020-10-20
Category : Self-Help
ISBN : 8210379456XXX

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Sustainable Excellence by Terry Tucker Pdf

Terry Tucker believes everyone is born to lead an uncommon and extraordinary life and that has nothing to do with where you work, how much money you make, or where you live. We are not all born with the same gifts and talents but we all have the ability to become the best person we are capable of becoming. But how do you achieve this remarkable life in an age where everyone seems to just get by? In this book, Terry answers the three basic questions that will lead you to your best life. "What is excellence, how do you achieve it, and most importantly , how do you sustain it?" The ten principles outlined in this book will provide you with the bedrock necessary to form the foundation of unshakeable beliefs and dedicated behaviors that will guide you to your uncommon and extraordinary life These principles will reinforce your attitude, no matter how much pain you must endure or how many obstacles you must overcome to achieve and maintain excellence. Do you have what it takes to apply these principles to lead your uncommon and extraordinary life?

Embracing Sustainability Management Through Excellence in Services

Maria Vincenza Ciasullo,Jacques Martin,Federico Brunetti

Author : Maria Vincenza Ciasullo,Jacques Martin,Federico Brunetti
Publisher : Springer
Page : 0 pages
File Size : 50,5 Mb
Release : 2024-10-07
Category : Business & Economics
ISBN : 3031651146

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Embracing Sustainability Management Through Excellence in Services by Maria Vincenza Ciasullo,Jacques Martin,Federico Brunetti Pdf

This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.

Digital Transformation for Business and Society

Mohammad Nabil Almunawar,Patricia Ordóñez de Pablos,Muhammad Anshari

Author : Mohammad Nabil Almunawar,Patricia Ordóñez de Pablos,Muhammad Anshari
Publisher : Taylor & Francis
Page : 335 pages
File Size : 53,6 Mb
Release : 2023-10-06
Category : Business & Economics
ISBN : 9781000984200

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Digital Transformation for Business and Society by Mohammad Nabil Almunawar,Patricia Ordóñez de Pablos,Muhammad Anshari Pdf

The advancement of technology, such as data analytics and AI, has led to the birth of Industry 4.0, in which technology seems to be at the centre of development. However, as the COVID-19 pandemic created havoc, the entire world production chain was seriously affected, highlighting that machines alone, although fully connected and automated, cannot function without people. This book addresses contemporary issues and the impact of digital transformation on individuals, businesses and governments in Asia. As Asian nations are moving fast towards the digital economy, this edited collection offers new perspectives on understanding emerging business opportunities as well as the challenges faced. Chapters explore the variables that accelerate digital transformation, notably the COVID-19 pandemic, the rapid development of information and communication technology, AI, big data and affordable internet access, and their impact on business and society. With rich, empirical studies from leading researchers, this book will be a reference for academics and scholars across business disciplines, including information, technology and innovation management, organisational and strategic management, as well as those interested in industrial development.

Uplifting Service

Ron Kaufman

Author : Ron Kaufman
Publisher : Unknown
Page : 0 pages
File Size : 43,5 Mb
Release : 2012
Category : Business & Economics
ISBN : 0984762507

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Uplifting Service by Ron Kaufman Pdf

Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

The Routledge Companion to Corporate Branding

Oriol Iglesias,Nicholas Ind,Majken Schultz

Author : Oriol Iglesias,Nicholas Ind,Majken Schultz
Publisher : Taylor & Francis
Page : 535 pages
File Size : 55,7 Mb
Release : 2022-04-28
Category : Business & Economics
ISBN : 9781000573589

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The Routledge Companion to Corporate Branding by Oriol Iglesias,Nicholas Ind,Majken Schultz Pdf

This companion is a prestige reference work that offers students and researchers a comprehensive overview of the emerging co-created, multi-stakeholder, and sustainable approach to corporate brand management, representing a paradigm shift in the literature. The volume contains 30 chapters, organised into 6 thematic sections. The first section is an introductory one, which underscores the evolution of brand management thinking over time, presenting the corporate brand management field, introducing the current debates in the literature, and discussing the key dimensions of the emerging corporate brand management paradigm. The next five sections focus in turn on one of the key dimensions that characterize the emerging approach to corporate brand management: co-creation, sustainability, polysemic corporate narratives, transformation (history and future) and corporate culture. Every chapter provides a deep reflection on current knowledge, highlighting the most relevant debates and tensions, and offers a roadmap for future research avenues. The final chapter of each section is a commentary on the section, written by a senior leading scholar in the corporate brand management field. This wide-ranging reference work is primarily for students, scholars, and researchers in management, marketing, and brand management, offering a single repository on the current state of knowledge, current debates, and relevant literature. Written by an international selection of leading authors from the USA, Europe, Asia, Africa, and Australia, it provides a balanced, authoritative overview of the field and convenient access to an emerging perspective on corporate brand management.

Exploring Services Science

Jean-Henry Morin,Jolita Ralyté,Mehdi Snene

Author : Jean-Henry Morin,Jolita Ralyté,Mehdi Snene
Publisher : Springer
Page : 301 pages
File Size : 46,7 Mb
Release : 2010-07-23
Category : Business & Economics
ISBN : 9783642143199

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Exploring Services Science by Jean-Henry Morin,Jolita Ralyté,Mehdi Snene Pdf

The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.

Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation

Kristensson Per,Magnusson Peter,Witell Lars

Author : Kristensson Per,Magnusson Peter,Witell Lars
Publisher : World Scientific
Page : 332 pages
File Size : 47,8 Mb
Release : 2019-02-26
Category : Business & Economics
ISBN : 9789813273399

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Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation by Kristensson Per,Magnusson Peter,Witell Lars Pdf

Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture.Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated.Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered.Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going 'from free to fee'. In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

Service Excellence

Ruth N. Bolton

Author : Ruth N. Bolton
Publisher : Business Expert Press
Page : 207 pages
File Size : 41,6 Mb
Release : 2016-04-18
Category : Business & Economics
ISBN : 9781631573729

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Service Excellence by Ruth N. Bolton Pdf

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer where the organization is the focal object, including pre-purchase activities (such as exposure to a website ad), and purchase, consumption, and engagement behaviors (blogging, sharing photos). This book analyzes the challenges of creating excellent customer experiences, including the management of technology and new media. It describes how customers co-produce and co-create their experiences, and how these activities influence business revenues and costs. The book takes a deep dive into the psychology of customers, revealing the conceptual building blocks of customer experiences and how they build relationships over time. These ideas provide a business perspective on how to manage relationships with customers to generate cash flows and profitability, including the role of pricing.

Integrated Reporting (IR) for Sustainability

Ki-Hoon Lee,Samanthi Senaratne,Nuwan Gunarathne

Author : Ki-Hoon Lee,Samanthi Senaratne,Nuwan Gunarathne
Publisher : Springer Nature
Page : 440 pages
File Size : 41,8 Mb
Release : 2023-10-24
Category : Science
ISBN : 9783031418334

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Integrated Reporting (IR) for Sustainability by Ki-Hoon Lee,Samanthi Senaratne,Nuwan Gunarathne Pdf

The book presents a rich collection of research studies on the theory and practice of corporate integrated reporting (IR) in South Asia. South Asia is emerging to compete in the world marketplace and one of fast economically growing regions to contribute to the global economy. As the region’s economic development accelerates, balancing economic and environmental development appears as a key sustainability challenge for governments, investors, consumers, and local communities. Companies in South Asia region are therefore increasingly challenged to reduce their environmental impacts and to contribute to sustainable development. This book includes valuable contributions of advanced research, concepts, applications, developments and case studies on corporate IR and sustainability accounting in South Asia and the roles of different professional accounting bodies to strength corporate sustainability and build capacity in the South Asian Region.

Organizational Change for Corporate Sustainability

Suzanne Benn,Melissa Edwards,Tim Williams

Author : Suzanne Benn,Melissa Edwards,Tim Williams
Publisher : Routledge
Page : 326 pages
File Size : 50,9 Mb
Release : 2014-05-09
Category : Business & Economics
ISBN : 9781317819103

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Organizational Change for Corporate Sustainability by Suzanne Benn,Melissa Edwards,Tim Williams Pdf

Since this classic book was first published in 2003, sustainability has increasingly become mainstream business for leading corporations, whilst the topic itself has also been a hotly debated political issue across the globe. The sustainability phase models originally discussed in the book have become more relevant with ever more examples of organizations at later stages in the development of corporate sustainability. Bringing together global issues of ecological sustainability, strategic human resource management, organizational change, corporate social responsibility, leadership and community renewal, this new edition of the book further develops its unified approach to corporate sustainability and its plan of action to bring about corporate change. It integrates new research and brings illustrative case studies up to date to reflect how new approaches affect change and leadership. For the first time, a new positive model of a future sustainable world is included - strengthened by references to the global financial crisis, burgeoning world population numbers and the rise of China. With new case studies including BP's Gulf oil spill and Tokyo Electric Company's nuclear reactor disaster, this new edition will again be core reading for students and researchers of sustainability and business, organizational change and corporate social responsibility.

Corporate Success Stories In The UAE

Prakash Vel,Boštjan Gomišček

Author : Prakash Vel,Boštjan Gomišček
Publisher : Emerald Group Publishing
Page : 248 pages
File Size : 54,5 Mb
Release : 2021-03-11
Category : Business & Economics
ISBN : 9781800435780

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Corporate Success Stories In The UAE by Prakash Vel,Boštjan Gomišček Pdf

Corporate success differs by company, sector and industry. Thirteen case studies document the corporate growth of companies from different industries in the UAE, a progressive and innovative nation in the Middle East. Examining key indicators of success of each company, capturing the strategic drivers behind them and assessing the best practices.

Achieving Sustainable Transformation in Tourism and Hospitality Sectors

Kumar, Pankaj,Gupta, S.K.,Korstanje, Maximiliano E.,Rout, Prakash Chandra,Madhurima

Author : Kumar, Pankaj,Gupta, S.K.,Korstanje, Maximiliano E.,Rout, Prakash Chandra,Madhurima
Publisher : IGI Global
Page : 483 pages
File Size : 48,8 Mb
Release : 2024-04-22
Category : Business & Economics
ISBN : 9798369333914

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Achieving Sustainable Transformation in Tourism and Hospitality Sectors by Kumar, Pankaj,Gupta, S.K.,Korstanje, Maximiliano E.,Rout, Prakash Chandra,Madhurima Pdf

In the sector of global tourism, a critical challenge has taken center stage — the imperative for sustainable transformation. The World Tourism Organization has declared the theme for World Tourism Day 2025 as "Tourism and Sustainable Transformation," shedding light on the urgency to address multifaceted challenges that transcend conventional paradigms. The discourse has evolved beyond the traditional bounds of environmental sustainability, extending its reach to encompass social equality, cultural preservation, and economic viability. The tourism sector's pivotal role in achieving the United Nations' Sustainable Development Goals (SDGs) 2030 underscores the intricate interplay between tourism and pressing global issues such as poverty, gender inequality, and environmental degradation. Against this backdrop of urgency and complexity, the book titled Achieving Sustainable Transformation in Tourism and Hospitality Sectors offers a comprehensive exploration into viable practices necessary for inclusive, equitable, and responsible tourism. This book serves as a vital contribution to the ongoing dialogue surrounding sustainable tourism. With a focus on inclusivity, equity, and responsibility, it delves into the intricate relationship between tourism and sustainable transformation. It goes beyond mere rhetoric, providing a nuanced understanding of the challenges and opportunities that lie at the intersection of tourism and global sustainability goals. As the global community grapples with disparities, this book becomes a timely and indispensable resource. Policymakers, academicians, researchers, and industry practitioners are invited to contribute to this collective effort, laying the groundwork for a more sustainable and responsible future within the realms of tourism and hospitality. With a diverse array of recommended topics spanning community-based tourism, ecotourism, inclusive development, sustainable employment, and aviation, this book positions itself as an essential guide for those committed to addressing the challenges of our time. By presenting case studies, policy research, and insights into responsible tourism practices, it equips readers with the knowledge needed to navigate the complexities of sustainable transformation. As the global community strives for a more equitable future, this book offers a roadmap for shaping responsible and inclusive growth within the tourism and hospitality sectors.

Service Excellence For Sustainability

Service Excellence for Sustainability by Nur Fazidah Elias,Ruzzakiah Jenal,Hazilah Mohd Amin,Hazura Mohamed,Siti Aishah Hanawi Pdf

Values-based Service for Sustainable Business by Bo Edvardsson,Bo Enquist Pdf

The Six Principles of Service Excellence by Theo Gilbert-Jamison Pdf

Sustainable Excellence by Terry Tucker Pdf

Embracing Sustainability Management Through Excellence in Services by Maria Vincenza Ciasullo,Jacques Martin,Federico Brunetti Pdf

Digital Transformation for Business and Society by Mohammad Nabil Almunawar,Patricia Ordóñez de Pablos,Muhammad Anshari Pdf

Uplifting Service by Ron Kaufman Pdf

The Routledge Companion to Corporate Branding by Oriol Iglesias,Nicholas Ind,Majken Schultz Pdf

Exploring Services Science by Jean-Henry Morin,Jolita Ralyté,Mehdi Snene Pdf

Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation by Kristensson Per,Magnusson Peter,Witell Lars Pdf

Service Excellence by Ruth N. Bolton Pdf

Integrated Reporting (IR) for Sustainability by Ki-Hoon Lee,Samanthi Senaratne,Nuwan Gunarathne Pdf

Organizational Change for Corporate Sustainability by Suzanne Benn,Melissa Edwards,Tim Williams Pdf

Corporate Success Stories In The UAE by Prakash Vel,Boštjan Gomišček Pdf

Achieving Sustainable Transformation in Tourism and Hospitality Sectors by Kumar, Pankaj,Gupta, S.K.,Korstanje, Maximiliano E.,Rout, Prakash Chandra,Madhurima Pdf

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