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Author : Janet Gallant
Publisher : Reader's Digest Association
Page : 148 pages
File Size : 42,9 Mb
Release : 1998
Category : Family & Relationships
ISBN : 0762100621
In the stresses of daily life in the 20th century, 'The Golden Rule' often fades into oblivion. This book attempts to instill new life into 'doing unto others.'
Author : Adam Toporek
Publisher : AMACOM
Page : 270 pages
File Size : 46,5 Mb
Release : 2015-04-22
Category : Business & Economics
ISBN : 9780814449066
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author : Abby Buchanan Longstreet
Publisher : Unknown
Page : 290 pages
File Size : 46,8 Mb
Release : 1886
Category : Etiquette
ISBN : HARVARD:32044022660005
Author : Glenn Fulcher
Publisher : Routledge
Page : 311 pages
File Size : 54,5 Mb
Release : 2014-10-13
Category : Language Arts & Disciplines
ISBN : 9781317873686
The testing and assessment of second language learners is an essential part of the language learning process. Glenn Fulcher's Testing Second Language Speaking is a state-of-the-art volume that considers the assessment of speaking from historical, theoretical and practical perspectives. The book offers the first systematic, comprehensive and up-to-date treatment of the testing of second language speaking. Written in a clear and accessible manner, it covers: Explanations of the process of test design Costing test design projects How to put the test into practice Evaluation of speaking tests Task types for testing speaking Testing learners with disabilities It also contains a wealth of examples, including task types that are commonly used in speaking tests, approaches to researching speaking tests and specific methodologies that teachers, students and test developers may use in their own projects. Successfully integrating practice and theory, this book demystifies the process of testing speaking and provides a thorough treatment of the key ethical and technical issues in speaking evaluation.
Author : United States. War Dept
Publisher : Unknown
Page : 42 pages
File Size : 41,7 Mb
Release : 1936
Category : Electronic
ISBN : UOM:39015063533494
Author : James S. Chisholm
Publisher : Routledge
Page : 286 pages
File Size : 43,9 Mb
Release : 2017-07-05
Category : Social Science
ISBN : 9781351503419
Navajo Infancy describes the major sources of change and continuity in Navajo infant development. It does so by combining concepts and methods of classical ethology with those of social-cultural anthropology. The goal is to establish the relationships between human nature and culture. Buy considering the nature of adaptation, and the evolution of human developmental patterns, and through analyses of the determinants of change and continuity in Navajo infant development, Navajo Infancy outlines how the process of development itself may bridge nature and culture.With its special focus on the effect of the cradleboard on Navajo mother-infant interaction, Navajo Infancy raises important developmental issues in its analyses of why the eff ects of the cradleboard do not last. Incorporating the Brazelton Neonatal Behavioral Assessment Scale into its ethological-anthropological methods, Navajo Infancy demonstrates signifi cant Navajo-Anglo-American differences in newborn temperament. It fi nds a strong correlation between newborn behavior and prenatal environmental factors, arguing that racial and ethnic differences in behavior at birth go well beyond simple gene pool differences.Navajo Infancy also describes the individual and group differences in the development of Navajo and Anglo- American children's fear of strangers and patterns of mother-infant interaction. Aspects of attachment theory, transactional theories of development, and anthropological theories of socialization are related to this broad new evolutionary approach to the process of development and nature-culture interaction.
Author : Anonim
Publisher : Unknown
Page : 828 pages
File Size : 44,6 Mb
Release : 1865
Category : Electronic
ISBN : UOM:39015068507162
Author : Ken Pilone
Publisher : CRC Press
Page : 174 pages
File Size : 55,9 Mb
Release : 2021-09-12
Category : Business & Economics
ISBN : 9781000433944
This very concise and straightforward book is aimed at top executives in virtually any industry who are either new to the concept of Lean and its benefits to them or who have stalled in their transformations and are trying to resurrect their momentum. The book is written in a style that mirrors a typical interaction with an executive across a table with a knowledgeable, experienced Lean coach/consultant. Its style and substance reflect what a candid and casual conversation would sound and feel like. The book includes simple hand-drawn images (thus the title Lean Leadership on a Napkin) to facilitate and simplify basic concepts as if a real dialogue was occurring in an informal setting. It assumes that the executives have a little or no previous knowledge of Lean methodologies or Lean Leadership but have awakened to the possibility of their promise to grow themselves and their enterprises dramatically. Most executives have little time for extensive reading or patience with "sales" presentations. Those same leaders will therefore appreciate the simple, uncluttered, and, above all, objective summary this book provides. The book breaks down the process of transforming the organization around Lean principles into three component transformational phases or steps, namely, Introduction, Integration, and Internalization (i.e., the I-3 strategy). Each phase includes critical factors to understand, do, and share as well as deep reflection questions to help leaders decide on an appropriate path forward for themselves as leaders and for their organizations. While the Integration and Internalization steps are introduced here, the primary focus of this work is on those critical issues arising in the early, Introduction, step. A unique advantage of this book is that it braids together four critical elements of success—Lean concepts/methodology, culture change, leadership, and business performance. Essentially, the reader will obtain a broad, basic, and solid understanding and leadership foundation about Lean, the leader’s unique role in transformation, and confidence to make appropriate decisions about the how and if to proceed. In addition, it will offer a path forward by providing the reader with abundant resources and consulting support for those seeking to launch a Lean transformation.
Author : Anonim
Publisher : Unknown
Page : 504 pages
File Size : 51,7 Mb
Release : 1890
Category : Charities
ISBN : NYPL:33433082243787
Author : National Conference on Social Welfare
Publisher : Unknown
Page : 508 pages
File Size : 44,9 Mb
Release : 1890
Category : Charities
ISBN : STANFORD:36105216917471
Author : Anonim
Publisher : Unknown
Page : 790 pages
File Size : 53,7 Mb
Release : 1824
Category : Great Britain
ISBN : UOM:39015025878664
Author : Paul Gill
Publisher : Waterside Press
Page : 156 pages
File Size : 51,8 Mb
Release : 2018-09-12
Category : Religion
ISBN : 9781909976603
How does a holy God associate with paedophiles, murderers, drug addicts, alcoholics and others rejected by mainstream society? This book is a product of many years working with and in some cases befriending the most despised people in society, prisoners. It addresses questions such as: Why do some people end up in prison? Do they just wake up one morning and think: ‘I am going to rob a bank today’? What happens when they get to prison? How do they cope with the violence? Is rehabilitation a realistic expectation? How can victims of crime be helped and supported? Ideal for outsiders, volunteers and others helping out with prisoners. Contains wise advice based on years of experience. Places imprisonment in a Christian context. Captures the essence of why some people end up in prison. Reviews (of the 1st edition) 'Exceptionally insightful, not to say riveting. There is good theology too and difficult issues are addressed with great humanity. The lavish presentation makes the book especially accessible and invites further reading and reflection'-- Michael Hirst 'Handsomely-produced... a handbook for future prison chaplains, Opening the Doors is indispensable, beginning with the first day on the job, the processes involved and the nexus between prison, community and justice system... Rarely is the inner world of prisoners offered with such detail and precision... Every reader will learn something new... whether it be the day-to-day life of chaplains or searing insights into the spirit and nature of humanity itself, drawn from unsparing reality. Ultimately it is Gill’s sheer honesty and those of the prisoners themselves that remains with the reader.'-- Dr Toby Davidson, lecturer at Macquarie University, Sydney, editor of Francis Webb’s Collected Poems and author of the critical study Christian Mysticism and Australian Poetry 'Knitting together stories and facts about the prison experience to provide an insight into this world, and a helpful guide to anyone wanting to work within it'-- Catholic Record 'The book itself matches what a day working inside of prison is like. For example: the language is coarse and honest; the stories are jarring and emotive; the artworks and layout keep you guessing as to what is going to be around the next corner. Gill’s reflective poetry interspersed examines the role and the emotions of the chaplain... Gill’s book should be a guide to prison chaplaincy as it gives a window to humanising the dehumanised. The book reminds us that there is a person behind the wall, isolated and hurting, who needs peace and grace: without diminishing the effect of their actions or the damage caused to others and the need for justice. The stories that are included are varied and poignant'-- tasmaniananglican.com.au 'Raw and real, confronting and challenging, brutally honest tinged with touches of humour, and provides the reader with a valuable insight into a prisoner’s life... The book is beautifully produced, colourful and easy to read'-- crosslight.org.au 'A timely and realistic introduction to, and insight into, a system that most people are not exposed to... Paul’s book is a passionate and accurate insight into life on the inside. It looks at the process of incarceration and its effects on people... This is a good book and highly recommended'-- The Melbourne Anglican ‘This attractively colourful edition shines a light not only into the depths of prison life but into the innermost thoughts and feelings of its inmates. A powerful account, occasionally confronting yet laced with humour and pathos… It is raw and real, confronting and challenging, brutally honest tinged with touches of humour, providing the reader with a valuable insight into a prisoner’s life behind the razor-wire… beautifully produced, colourful and easy to read’-- Reverend Graham Wright, Senior Prison Chaplain for the Anglican Diocese of Perth
Author : Edward Howard
Publisher : Unknown
Page : 212 pages
File Size : 46,5 Mb
Release : 1838
Category : Electronic
ISBN : IOWA:31858009674973
Author : David Constantine
Publisher : Comma Press
Page : 250 pages
File Size : 48,9 Mb
Release : 2024-07-03
Category : Fiction
ISBN : 8210379456XXX
Tree-climbing students, volunteering soldiers, island-bound recluses... The characters in David Constantine’s remarkable new collection are united by an urge to absent themselves, to abscond from the intolerable pressures of normal life and withdraw into strange ideas, political causes, even private languages. Viewed from without, they appear sometimes absurd – like the vicar who starts conversing with the Devil when his wife leaves him – sometimes tragic – like the vision of a suicide being fished out of the River Irwell. Such is the force of Constantine’s compassion, however, we cannot help but follow each character deep into their isolation. And the further we descend, through the strata of each personal history, the ever-changing landscapes that bear down upon them, the more remarkable the discovery, at very bottom, that glimmers of redemption abide; like the babbling springs uncovered in the scars of a quarry that will one day heal it with a lake, or the secret haven of the title story, offering more than physical refuge, but a safe-house for dreams. By the winner of the BBC National Short Story Prize 2010 Shortlisted for the 2010 Frank O'Connor International Short Story Award
Author : Simone Janson
Publisher : Best of HR - Berufebilder.de®
Page : 90 pages
File Size : 52,9 Mb
Release : 2024-07-02
Category : Business & Economics
ISBN : 9783965960770
With the 5th revised and improved edition, published by a state funded publisher involved in EU programs and a partner of the Federal Ministry of Education, you receive the concentrated expertise of renowned authors (overview in the book preview) and extensive add-ons as well as individual consulting. At the same time, you do good and support sustainable projects. Because professional upheavals are the order of the day today and career paths have long since ceased to be predetermined: Rather crises, up and down as well as lifelong learning determine our career path. At the same time, many people are dissatisfied with their work, have often even resigned inwardly and would like to tap their full potential and set themselves new, more suitable goals and thus promote their personal growth. This book accompanies the new beginning: It shows chances and change possibilities as well as motivational blockades and helps to overcome the fear of the next step. It also provides concrete tips for a career change. For its concept "Information as Desired," the publisher was not only involved in an EU-funded program but also received the Global Business Award as Publisher of the Year. Therefore, by purchasing this book, you are also doing good: The publisher is financially and personally committed to socially relevant projects such as tree planting actions, scholarship foundations, sustainable housing, and many other innovative ideas. The goal of providing you with the best possible content on topics such as career, finance, management, recruiting, or psychology goes far beyond the static nature of traditional books: The interactive book not only provides you with expert knowledge but also allows you to ask individual questions and receive personal advice. In addition, each book contains detailed explanations and application examples to help you make the most of the free consulting services available to book buyers. You can also download e-courses, work with workbooks, or engage with an active community. This way, you receive valuable resources that increase your knowledge, stimulate creativity, make your personal and professional goals achievable, and make successes tangible. And more: We want to give you the opportunity to make your journey to personal growth and success even more unforgettable. Because we know that true change does not only take place in the mind but above all through personal experience and application. That is why we have created special success experiences to complement each book. Expertise and technical innovation go hand in hand, as we take the responsibility of delivering well-founded and well-researched content and the trust you place in us very seriously. Therefore, all texts are written by experts in their field. We only use AI-supported data analysis to better find information that supports your search for knowledge. Publisher and editor Simone Janson is also a bestselling author and one of the 10 most important German bloggers according to the Blogger Relevance Index. She has also been a columnist and author for renowned media such as WELT, Wirtschaftswoche, or ZEIT - more about her can be found on Wikipedia.