Six Sigma In Transactional And Service Environments

Author : Hasan Akpolat
Publisher : Taylor & Francis
Page : 180 pages
File Size : 49,9 Mb
Release : 2017-03-02
Category : Business & Economics
ISBN : 9781351899840

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Six Sigma in Transactional and Service Environments by Hasan Akpolat Pdf

In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity due to successful implementation at General Electric. Six Sigma has now become one of the integral aspects of manufacturing, as well as non-manufacturing businesses worldwide. In recent years, many books have been published on Six Sigma, mainly on its application in manufacturing and product development. This book, by contrast, focuses specifically on the application of Six Sigma in service and transactional environments. The book comprises two parts. Part One provides the necessary knowledge for understanding the Six Sigma methodology and its underlying concepts. Part Two consists of practical examples of Six Sigma application to transactional and service environments which have been provided in the form of real world case studies written by internationally successful companies, to complement the reader's knowledge of Six Sigma and to increase comprehension of issues surrounding Six Sigma implementations. It has been written for newcomers as well as for experienced practitioners who are interested in improving processes in everyday business operations. The focus is on the implementation of the Six Sigma methodology rather than on the statistical tools and techniques. The aim of this book is to provide the reader with some practical and useful guidelines for Six Sigma deployment and its application to transactional and service processes.

Author : Hasan Akpolat
Publisher : Routledge
Page : 184 pages
File Size : 44,7 Mb
Release : 2017-03-02
Category : Business & Economics
ISBN : 9781351899833

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Six Sigma in Transactional and Service Environments by Hasan Akpolat Pdf

In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity due to successful implementation at General Electric. Six Sigma has now become one of the integral aspects of manufacturing, as well as non-manufacturing businesses worldwide. In recent years, many books have been published on Six Sigma, mainly on its application in manufacturing and product development. This book, by contrast, focuses specifically on the application of Six Sigma in service and transactional environments. The book comprises two parts. Part One provides the necessary knowledge for understanding the Six Sigma methodology and its underlying concepts. Part Two consists of practical examples of Six Sigma application to transactional and service environments which have been provided in the form of real world case studies written by internationally successful companies, to complement the reader's knowledge of Six Sigma and to increase comprehension of issues surrounding Six Sigma implementations. It has been written for newcomers as well as for experienced practitioners who are interested in improving processes in everyday business operations. The focus is on the implementation of the Six Sigma methodology rather than on the statistical tools and techniques. The aim of this book is to provide the reader with some practical and useful guidelines for Six Sigma deployment and its application to transactional and service processes.

Author : Betsi Harris Ehrlich
Publisher : CRC Press
Page : 302 pages
File Size : 54,7 Mb
Release : 2002-06-13
Category : Business & Economics
ISBN : 1420000330

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Transactional Six Sigma and Lean Servicing by Betsi Harris Ehrlich Pdf

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Author : Michael George
Publisher : McGraw Hill Professional
Page : 300 pages
File Size : 49,7 Mb
Release : 2003-07-15
Category : Business & Economics
ISBN : 9780071436359

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Lean Six Sigma for Service by Michael George Pdf

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Author : Samuel E. Windsor
Publisher : Quality Press
Page : 169 pages
File Size : 41,6 Mb
Release : 2006-02-01
Category : Business & Economics
ISBN : 9780873893923

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Transactional Six Sigma for Green Belts by Samuel E. Windsor Pdf

Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit card companies to uniform service providers, this book will give them a better understanding of the flow of the Six Sigma process and what tools to use when, as well as the proper way to use each tool. Author Sam Windsor looks specifically at the tools that the Six Sigma green belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application.Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains. Included in the appendices are a real case study of a Six Sigma project undertaken to reduce employee turnover, a brief guide to using Minitab and Excel for data analysis, a null hypothesis table, and a glossary.

Author : Parveen S. Goel
Publisher : McGraw-Hill Companies
Page : 584 pages
File Size : 45,5 Mb
Release : 2005-01-07
Category : Business & Economics
ISBN : UOM:39015059570773

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Six SIgma for Transactions and Service by Parveen S. Goel Pdf

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.

Author : Michael L. George
Publisher : Unknown
Page : 386 pages
File Size : 44,5 Mb
Release : 2003-08-01
Category : Quality control
ISBN : 0070582580

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Lean Six Sigma For Service: How To Use Lean Speed & Six Sigma Quality To Improve Service And Transactions by Michael L. George Pdf

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: a- reduce service costs by 30 to 60 percent; b- improve service delivery time by 50 percent; and c- expand capacity by 20 percent without adding staff. -- Description from http://www.amazon.com (Oct. 21, 2011).

Author : Mark O. George
Publisher : John Wiley & Sons
Page : 352 pages
File Size : 47,8 Mb
Release : 2010-01-28
Category : Business & Economics
ISBN : 9780470606568

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The Lean Six Sigma Guide to Doing More With Less by Mark O. George Pdf

Create New Profits in Any Economy In this difficult economic climate, it's vital to cut waste that can eat at a company's bottom line and boost efficiency at every organizational level. The traditional business solution in a crisis is to slash away non-critical talent and resources, often doing more harm than good. There is a far better systematic approach to doing more with less. As a leading expert on Lean Six Sigma and business transformation, with a deep knowledge of its application in countless areas of business, author Mark George can help you use Lean Six Sigma to analyze your operational needs, identify high-impact opportunities, design and rapidly implement solutions, and create a system that will build efficiency and high performance in every area of your business. The Lean Six Sigma Guide to Doing More with Less can help you: Improve operating margins by as much as 20%, ROIC by as much as 10%, and reduce the costs of goods sold by as much as 5% or more Create "cost intelligence" that uncovers root causes allowing cost reductions without jeopardizing customer service levels and quality Use enterprise speed, agility, and flexibility to drive step-change reductions in cost and enable competitive advantage Identify and eliminate the costs of complexity in your business Supercharge your legacy Six Sigma program, improving speed to results, increasing project values, and shortening completion times With case examples from a wide array of industry, encompassing decades of experience implementing Lean Six Sigma in every economic climate, in companies of every size, The Lean Six Sigma Guide to Doing More with Less will give your business an intelligent edge in lean times.

Author : Anonim
Publisher : Bookboon
Page : 208 pages
File Size : 48,6 Mb
Release : 2024-07-04
Category : Electronic
ISBN : 9788776817688

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Lean Six Sigma: Research and Practice by Anonim Pdf

Author : Basem El-Haik,David M. Roy
Publisher : John Wiley & Sons
Page : 300 pages
File Size : 52,8 Mb
Release : 2005-08-19
Category : Technology & Engineering
ISBN : 9780471744702

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Service Design for Six Sigma by Basem El-Haik,David M. Roy Pdf

A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.

Author : Basem El-Haik,Raid Al-Aomar
Publisher : John Wiley & Sons
Page : 400 pages
File Size : 55,8 Mb
Release : 2006-10-27
Category : Technology & Engineering
ISBN : 9780470047712

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Simulation-based Lean Six-Sigma and Design for Six-Sigma by Basem El-Haik,Raid Al-Aomar Pdf

This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.

Author : Kai Yang
Publisher : McGraw Hill Professional
Page : 27 pages
File Size : 52,7 Mb
Release : 2005-05-31
Category : Business & Economics
ISBN : 9780071735742

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Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations by Kai Yang Pdf

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author : Gerald M. Taylor
Publisher : J. Ross Publishing
Page : 313 pages
File Size : 40,8 Mb
Release : 2008-10-15
Category : Business & Economics
ISBN : 9781604270068

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Lean Six Sigma Service Excellence by Gerald M. Taylor Pdf

Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

Author : ir. H.C. Theisens
Publisher : Van Haren
Page : 177 pages
File Size : 49,5 Mb
Release : 2021-10-14
Category : Education
ISBN : 9789401809627

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Lean Six Sigma Yellow Belt by ir. H.C. Theisens Pdf

This book is intended for those who want to get started with carrying out improvement projects on the shop floor or in their own work environment. In addition, this book is intended for anyone who participates as a team member in a larger Lean or Six Sigma, Green or Black Belt project. In terms of structure, this book follows the LSSA syllabus for Lean Six Sigma Yellow Belt. All techniques mentioned in this syllabus are covered in this book. It is advised to also use the accompanying exercise book.

Author : ir. H.C. Theisens
Publisher : Van Haren
Page : 375 pages
File Size : 53,5 Mb
Release : 2020-10-14
Category : Education
ISBN : 9789401809740

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Lean Six Sigma Green Belt by ir. H.C. Theisens Pdf

The structure of this book is based on the LSSA Skill set for Lean and Six Sigma Green Belt All of the techniques described in these Skill set will be reviewed in this book. The Lean elements will be discussed in chapter 1 to 6. The Six Sigma elements will be discussed in chapters 7 and 8. This book can be used for two purposes. Firstly, it acts as a guide for Green Belts undertaking a Lean or Six Sigma project following the DMAIC roadmap (‘Define – Measure – Analyze – Improve – Control’). Secondly, this book serves to determine where the organization stands and what the best strategy is to get to a higher CIMM level.