Transactional Six Sigma And Lean Servicing

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Transactional Six Sigma and Lean Servicing

Betsi Harris Ehrlich
Transactional Six Sigma and Lean Servicing Book PDF

Author : Betsi Harris Ehrlich
Publisher : CRC Press
Page : 302 pages
File Size : 52,9 Mb
Release : 2002-06-13
Category : Business & Economics
ISBN : 1420000330

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Transactional Six Sigma and Lean Servicing by Betsi Harris Ehrlich Pdf

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Lean Six Sigma in Service

Sandra L. Furterer
Lean Six Sigma in Service Book PDF

Author : Sandra L. Furterer
Publisher : CRC Press
Page : 484 pages
File Size : 42,6 Mb
Release : 2016-04-19
Category : Technology & Engineering
ISBN : 9781420079104

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Lean Six Sigma in Service by Sandra L. Furterer Pdf

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S

Transactional Six Sigma for Green Belts

Samuel E. Windsor
Transactional Six Sigma for Green Belts Book PDF

Author : Samuel E. Windsor
Publisher : Quality Press
Page : 169 pages
File Size : 41,6 Mb
Release : 2006-02-01
Category : Business & Economics
ISBN : 9780873893923

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Transactional Six Sigma for Green Belts by Samuel E. Windsor Pdf

Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit card companies to uniform service providers, this book will give them a better understanding of the flow of the Six Sigma process and what tools to use when, as well as the proper way to use each tool. Author Sam Windsor looks specifically at the tools that the Six Sigma green belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application.Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains. Included in the appendices are a real case study of a Six Sigma project undertaken to reduce employee turnover, a brief guide to using Minitab and Excel for data analysis, a null hypothesis table, and a glossary.

Lean Six Sigma for Service

Michael George
Lean Six Sigma for Service Book PDF

Author : Michael George
Publisher : McGraw Hill Professional
Page : 300 pages
File Size : 41,6 Mb
Release : 2003-07-15
Category : Business & Economics
ISBN : 9780071436359

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Lean Six Sigma for Service by Michael George Pdf

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Lean Six Sigma Service Excellence

Gerald M. Taylor
Lean Six Sigma Service Excellence Book PDF

Author : Gerald M. Taylor
Publisher : J. Ross Publishing
Page : 313 pages
File Size : 40,9 Mb
Release : 2008-10-15
Category : Business & Economics
ISBN : 9781604270068

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Lean Six Sigma Service Excellence by Gerald M. Taylor Pdf

Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

Lean Six Sigma

Michael L. George
Lean Six Sigma Book PDF

Author : Michael L. George
Publisher : McGraw Hill Professional
Page : 300 pages
File Size : 43,7 Mb
Release : 2002-05-16
Category : Business & Economics
ISBN : 9780071501903

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Lean Six Sigma by Michael L. George Pdf

The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiativesLean Production and Six Sigmainto one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. "Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--From the Preface Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on: The Lean Six Sigma Value PropositionHow combining Lean and Six Sigma provides unmatched potential for improving shareholder value The Lean Six Sigma Implementation ProcessHow to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniques Leveraging Lean Six SigmaStrategies for extending Lean Six Sigma's reach within and beyond your corporate walls "Variation is evil."--Jack Welch Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world's most efficientand valuablecorporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times. Yet, as both would admit, there was still room for improvement. Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organizationas it positively and dramatically impacts your shareholder value.

Lean Six Sigma Approaches in Manufacturing, Services, and Production

Erdem Gerard Tetteh,Benedict M. Uzochukwu
Lean Six Sigma Approaches in Manufacturing Services and Production Book PDF

Author : Erdem Gerard Tetteh,Benedict M. Uzochukwu
Publisher : IGI Global
Page : 365 pages
File Size : 48,7 Mb
Release : 2014-11-30
Category : Business & Economics
ISBN : 9781466673212

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Lean Six Sigma Approaches in Manufacturing, Services, and Production by Erdem Gerard Tetteh,Benedict M. Uzochukwu Pdf

"This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

Lean Six Sigma Statistics

Alastair Muir
Lean Six Sigma Statistics Book PDF

Author : Alastair Muir
Publisher : McGraw Hill Professional
Page : 354 pages
File Size : 42,7 Mb
Release : 2005-10-19
Category : Technology & Engineering
ISBN : 9780071588935

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Lean Six Sigma Statistics by Alastair Muir Pdf

The marriage between Lean Manufacturing and Six Sigma has proven to be a powerful tool for cutting waste and improving the organization’s operations. This third book in the Six Sigma Operations series picks up where other books on the subject leave off by providing the six sigma practioners with a statistical guide for solving problems they may encounter in implementing and managing a Lean Six Sigma programs. The book draws it examples from all sectors of business ranging from financial to manufacturing providing the reader with a wealth of case studies and as numerous worked out equations which are designed to facilitate the full potential of any Lean Six Sigma project.

An Integrated Company-Wide Management System

Souraj Salah,Abdur Rahim
An Integrated Company Wide Management System Book PDF

Author : Souraj Salah,Abdur Rahim
Publisher : Springer
Page : 236 pages
File Size : 52,9 Mb
Release : 2018-08-30
Category : Technology & Engineering
ISBN : 9783319990347

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An Integrated Company-Wide Management System by Souraj Salah,Abdur Rahim Pdf

This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to achieve high levels of business excellence. It builds the foundation for quality and continuous improvement, which can be implemented in any organization. The book begins with an introduction to and an overview of CWMSs, and reviews the existing literature on various management systems. It then discusses the integration and implementation of lean-six sigma in supply chain management. The integration approach presented highlights the link between the existing management systems and shows how continuous improvement methodologies are incorporated. The book then examines the components of CWMS, comparing them to other systems. It also explores Kano-based six sigma and concludes with further recommendations for reading. This book covers five management systems integrated into one novel approach that can be followed by organizations wishing to achieve quality and business excellence. Covering lean-six sigma – an essential element of management systems – it is a valuable resource for practitioners and academics alike.

Six Sigma in Transactional and Service Environments

Hasan Akpolat
Six Sigma in Transactional and Service Environments Book PDF

Author : Hasan Akpolat
Publisher : Routledge
Page : 184 pages
File Size : 41,7 Mb
Release : 2017-03-02
Category : Business & Economics
ISBN : 9781351899833

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Six Sigma in Transactional and Service Environments by Hasan Akpolat Pdf

In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity due to successful implementation at General Electric. Six Sigma has now become one of the integral aspects of manufacturing, as well as non-manufacturing businesses worldwide. In recent years, many books have been published on Six Sigma, mainly on its application in manufacturing and product development. This book, by contrast, focuses specifically on the application of Six Sigma in service and transactional environments. The book comprises two parts. Part One provides the necessary knowledge for understanding the Six Sigma methodology and its underlying concepts. Part Two consists of practical examples of Six Sigma application to transactional and service environments which have been provided in the form of real world case studies written by internationally successful companies, to complement the reader's knowledge of Six Sigma and to increase comprehension of issues surrounding Six Sigma implementations. It has been written for newcomers as well as for experienced practitioners who are interested in improving processes in everyday business operations. The focus is on the implementation of the Six Sigma methodology rather than on the statistical tools and techniques. The aim of this book is to provide the reader with some practical and useful guidelines for Six Sigma deployment and its application to transactional and service processes.

Simulation-based Lean Six-Sigma and Design for Six-Sigma

Basem El-Haik,Raid Al-Aomar
Simulation based Lean Six Sigma and Design for Six Sigma Book PDF

Author : Basem El-Haik,Raid Al-Aomar
Publisher : John Wiley & Sons
Page : 400 pages
File Size : 41,8 Mb
Release : 2006-10-27
Category : Technology & Engineering
ISBN : 9780470047712

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Simulation-based Lean Six-Sigma and Design for Six-Sigma by Basem El-Haik,Raid Al-Aomar Pdf

This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.

Operational Excellence with Lean Six Sigma

Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol
Operational Excellence with Lean Six Sigma Book PDF

Author : Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol
Publisher : Van Haren
Page : 212 pages
File Size : 48,9 Mb
Release : 2022-01-06
Category : Business & Economics
ISBN : 9789401808316

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Operational Excellence with Lean Six Sigma by Jeroen de Mast,Ronald J.M.M. Does,Henk de Koning,Bart A. Lameijer,Joran Lokkerbol Pdf

Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.

Six Sigma

Abdurrahman Coskun
Six Sigma Book PDF

Author : Abdurrahman Coskun
Publisher : BoD – Books on Demand
Page : 198 pages
File Size : 42,8 Mb
Release : 2011-07-14
Category : Business & Economics
ISBN : 9789533073705

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Six Sigma by Abdurrahman Coskun Pdf

In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to improve the quality of their products. Lean and Six Sigma methodology provides the best solutions to many problems and can be used as an accelerator in industry, business and even health care sectors. Due to its flexible nature, the Lean and Six Sigma methodology was rapidly adopted by many top and even small companies. This book provides the necessary guidance for selecting, performing and evaluating various procedures of Lean and Six Sigma. In the book you will find personal experiences in the field of Lean and Six Sigma projects in business, industry and health sectors.

Service Design for Six Sigma

Basem El-Haik,David M. Roy
Service Design for Six Sigma Book PDF

Author : Basem El-Haik,David M. Roy
Publisher : John Wiley & Sons
Page : 300 pages
File Size : 45,8 Mb
Release : 2005-08-19
Category : Technology & Engineering
ISBN : 9780471744702

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Service Design for Six Sigma by Basem El-Haik,David M. Roy Pdf

A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.

Lean Six Sigma for the Office

James William Martin
Lean Six Sigma for the Office Book PDF

Author : James William Martin
Publisher : CRC Press
Page : 364 pages
File Size : 51,5 Mb
Release : 2008-10-30
Category : Business & Economics
ISBN : 9781420068801

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Lean Six Sigma for the Office by James William Martin Pdf

This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.