Smart Service Systems Operations Management And Analytics

Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Page : 394 pages
File Size : 49,8 Mb
Release : 2019-11-25
Category : Business & Economics
ISBN : 9783030309671

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Smart Service Systems, Operations Management, and Analytics by Hui Yang,Robin Qiu,Weiwei Chen Pdf

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Author : Hui Yang,Robin G. Qiu,Weiwei Chen
Publisher : Unknown
Page : 0 pages
File Size : 52,5 Mb
Release : 2020
Category : Operations research
ISBN : 3030309681

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Smart Service Systems, Operations Management, and Analytics by Hui Yang,Robin G. Qiu,Weiwei Chen Pdf

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Author : Maria Maleshkova,Niklas Kühl,Philipp Jussen
Publisher : Springer Nature
Page : 227 pages
File Size : 41,9 Mb
Release : 2021-01-26
Category : Computers
ISBN : 9783030581824

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Smart Service Management by Maria Maleshkova,Niklas Kühl,Philipp Jussen Pdf

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

Author : Robin Qiu,Kelly Lyons,Weiwei Chen
Publisher : Springer Nature
Page : 413 pages
File Size : 46,6 Mb
Release : 2021-11-11
Category : Business & Economics
ISBN : 9783030902759

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AI and Analytics for Smart Cities and Service Systems by Robin Qiu,Kelly Lyons,Weiwei Chen Pdf

This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users’ utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.

Author : Yadav, Radha,Sinha, Mudita,Kureethara, Joseph Varghese
Publisher : IGI Global
Page : 375 pages
File Size : 52,6 Mb
Release : 2023-08-01
Category : Business & Economics
ISBN : 9781668489444

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HR Analytics in an Era of Rapid Automation by Yadav, Radha,Sinha, Mudita,Kureethara, Joseph Varghese Pdf

Human Resources (HR) departments often have significant data sets related to employees and positions within their organizations, but optimizing use of this data can present challenges. As the business world rapidly transforms due to technological advancements, experts within the HR domain must learn to effectively use data to improve workforce performance and assist with strategic decisions. A comprehensive understanding of HR analytics and its multiple levels, ranging from descriptive to perspective, can emphasize how the data can support, track, and monitor employee performance, culture, turnover rate, and absenteeism. HR Analytics in an Era of Rapid Automation is a valuable guide for academics, researchers, and practitioners interested in the latest developments in HR analytics. It covers relevant theories and conceptual models based on quantitative and qualitative findings and emphasizes the importance of utilizing HR analytics for sustainable decision making. With a focus on recruitment analytics, talent acquisition, employee performance analytics, and more, this book provides practical solutions to the challenges facing HR professionals in the rapidly changing business world. By highlighting the value of people and HR analytics for business success, this book offers several solutions for the analysis of challenges facing HR professionals today.

Author : Shu-Chuan Chu,Jerry Chun-Wei Lin,Jianpo Li,Jeng-Shyang Pan
Publisher : Springer Nature
Page : 736 pages
File Size : 50,5 Mb
Release : 2022-01-04
Category : Technology & Engineering
ISBN : 9789811684302

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Genetic and Evolutionary Computing by Shu-Chuan Chu,Jerry Chun-Wei Lin,Jianpo Li,Jeng-Shyang Pan Pdf

This book contains selected papers presented at ICGEC 2021, the 14th International Conference on Genetic and Evolutionary Computing, held from October 21-23, 2021 in Jilin City, China. The conference was technically co-sponsored by Springer, Northeast Electric Power University Fujian University of Technology, Shandong University of Science and Technology, and Western Norway University of Applied Sciences. It is intended as an international forum for the researchers and professionals in all areas of genetic and evolutionary computing. And the readers may learn the up-to-date techniques of the mentioned topics, including swarm intelligence, artificial intelligence, information hiding and data mining techniques, which can help them to bring new ideas or apply the designed approaches from the collected papers to their professional jobs.

Author : David W. Parker
Publisher : Edward Elgar Publishing
Page : 608 pages
File Size : 41,6 Mb
Release : 2018-06-29
Category : Business & Economics
ISBN : 9781788115940

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Service Operations Management, Second Edition by David W. Parker Pdf

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Author : Fernando Ortiz-Rodríguez,Sanju Tiwari,Patience Usoro Usip,Raul Palma
Publisher : Springer Nature
Page : 227 pages
File Size : 43,7 Mb
Release : 2023-10-17
Category : Computers
ISBN : 9783031439407

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Electronic Governance with Emerging Technologies by Fernando Ortiz-Rodríguez,Sanju Tiwari,Patience Usoro Usip,Raul Palma Pdf

This book constitutes the refereed proceedings of the Second International Conference on Electronic Governance with Emerging Technologies, EGETC 2023, held in Poznan, Poland, during September 11–12, 2023. The 15 full papers and one short paper presented were thoroughly reviewed and selected from the 76 submissions. This volume focuses on the recent developments in the domain of eGovernment and governance of digital organizations also aims to shed light on the emerging research trends and their applications.

Author : Lopa Mandal,Joao Manuel R. S. Tavares,Valentina E. Balas
Publisher : Springer Nature
Page : 466 pages
File Size : 44,9 Mb
Release : 2022-08-17
Category : Technology & Engineering
ISBN : 9789811916571

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Proceedings of International Conference on Computational Intelligence, Data Science and Cloud Computing by Lopa Mandal,Joao Manuel R. S. Tavares,Valentina E. Balas Pdf

This book includes selected papers presented at International Conference on Computational Intelligence, Data Science,, and Cloud Computing (IEM-ICDC 2021), organized by the Department of Information Technology Institute of Engineering and Management, Kolkata, India, during December 22 – 24, 2021. It covers substantial new findings about AI and robotics, image processing and NLP, cloud computing and big data analytics as well as in cyber-security, blockchain and IoT, and various allied fields. The book serves as a reference resource for researchers and practitioners in academia and industry.

Author : Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Publisher : Academic Press
Page : 232 pages
File Size : 41,8 Mb
Release : 2016-11-23
Category : Technology & Engineering
ISBN : 9780128120408

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Big Data and Smart Service Systems by Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu Pdf

Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Page : 845 pages
File Size : 54,5 Mb
Release : 2018-10-16
Category : Business & Economics
ISBN : 9783319985121

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Handbook of Service Science, Volume II by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani Pdf

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Author : P. Mary Jeyanthi,Tanupriya Choudhury,Dieu Hack-Polay,T P Singh,Sheikh Abujar
Publisher : Springer Nature
Page : 236 pages
File Size : 42,9 Mb
Release : 2022-01-01
Category : Technology & Engineering
ISBN : 9783030827632

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Decision Intelligence Analytics and the Implementation of Strategic Business Management by P. Mary Jeyanthi,Tanupriya Choudhury,Dieu Hack-Polay,T P Singh,Sheikh Abujar Pdf

This book presents a framework for developing an analytics strategy that includes a range of activities, from problem definition and data collection to data warehousing, analysis, and decision making. The authors examine best practices in team analytics strategies such as player evaluation, game strategy, and training and performance. They also explore the way in which organizations can use analytics to drive additional revenue and operate more efficiently. The authors provide keys to building and organizing a decision intelligence analytics that delivers insights into all parts of an organization. The book examines the criteria and tools for evaluating and selecting decision intelligence analytics technologies and the applicability of strategies for fostering a culture that prioritizes data-driven decision making. Each chapter is carefully segmented to enable the reader to gain knowledge in business intelligence, decision making and artificial intelligence in a strategic management context.

Author : Wuhong Wang,Jianping Wu,Xiaobei Jiang,Ruimin Li,Haodong Zhang
Publisher : Springer Nature
Page : 719 pages
File Size : 49,8 Mb
Release : 2022-10-27
Category : Technology & Engineering
ISBN : 9789811956157

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Green Transportation and Low Carbon Mobility Safety by Wuhong Wang,Jianping Wu,Xiaobei Jiang,Ruimin Li,Haodong Zhang Pdf

These proceedings gather selected papers from the 12th International Conference on Green Intelligent Transportation Systems and Safety, held in Beijing, China on November 17-19, 2021. The book contains cutting-edge research on Green Intelligent Mobility Systems, with the goal of achieving "green, intelligent, and safe transportation systems" as the guiding slogan. The contributions offered here can aid in the advancement of green mobility and intelligent transportation technology by increasing interconnectivity, resource sharing, flexibility, and efficiency. Researchers and engineers in the areas of Transportation Technology and Traffic Engineering, Automotive and Mechanical Engineering, Industrial and System Engineering, and Electrical Engineering will all benefit from the book's scope.

Author : Iris Reinhartz-Berger,Jelena Zdravkovic,Jens Gulden,Rainer Schmidt
Publisher : Springer
Page : 381 pages
File Size : 51,7 Mb
Release : 2019-05-22
Category : Computers
ISBN : 9783030206185

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Enterprise, Business-Process and Information Systems Modeling by Iris Reinhartz-Berger,Jelena Zdravkovic,Jens Gulden,Rainer Schmidt Pdf

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019. The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20 submissions; for EMMSAD 15 full papers were accepted from 38 submissions. The papers were organized in topical sections named as follows: BPMDS: large and complex business process modeling and development; execution and understandability of declarative process models; novel approaches in enterprise modeling; transformative business process modeling, development, and support. EMMSAD: foundations of modeling and method engineering; enterprise process and capability modeling; information systems and requirements modeling; domain-specific and ontology modeling; and evaluation of modeling approaches.

Author : Oks
Publisher : Springer Nature
Page : 324 pages
File Size : 47,6 Mb
Release : 2024
Category : Electronic
ISBN : 9783658444174

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Industrial Cyber-Physical Systems by Oks Pdf