Succeeding As A Frontline Manager In Today S Organizations

Author : Ronald R. Sims
Publisher : IAP
Page : 437 pages
File Size : 43,8 Mb
Release : 2021-01-01
Category : Business & Economics
ISBN : 9781648023651

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Succeeding as a Frontline Manager in Today’s Organizations by Ronald R. Sims Pdf

Succeeding as a Frontline Manager in Today’s Organizations, highlights the fact that as the world of work continues to change in response to a variety of trends, issues and opportunities, manages on the frontline will still be expected to see that their organizations operate both effectively and efficiently to not only survive but to thrive. To do this, frontline managers (FLMs) must continue to learn and develop their skills to get the organization’s work done through its people. This book examines both the traditional and contemporary skills todays frontline managers must have at a minimum and those they must successfully learn to implement to fulfill their critical roles and responsibilities. The book argues that FLMs will continue to play a critical role in helping their organizations pursue and achieve their strategic, tactical and operational goas efficiently and effectively. By focusing on the skills a good FLM needs, this book offers specificity on what the FLM and their organizations must do to increase the potential for the success of FLMs in having a positive influence on the organization overall by focusing both on results and the well-being of employees. The book examines not only looks at the essentials of effective management but discusses the importance of how one becomes and makes a smooth transition to the role of a FLM. In addition, the book examines the essential elements of management—planning, organizing, controlling, and leading—while also offering an in-depth look at the important role FLMs can and should play as it relates to ethics, building and leading effective teams, and safety and health. Each chapter offers insights into what FLMs can do to be effective in their work, particularly for those FLMs who want to continue to develop themselves as they play the different roles and exercise different skills in doing their jobs. In the end, this book is written for, those who are interested in increasing their understanding of the FLMs role, responsibilities and skills needed to be effective while also getting those who work for them to accomplish their work effectively, efficiently and productively on their own or as a member of a group or team.

Author : Ronald R. Sims
Publisher : IAP
Page : 424 pages
File Size : 40,9 Mb
Release : 2023-01-01
Category : Business & Economics
ISBN : 9798887301129

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The Ethically Responsible Organization by Ronald R. Sims Pdf

Today’s businesses have an obligation to conduct themselves in an ethical and responsible manner at all times. Fortunately, many businesses have historically embraced the idea that they can operate in an ethically & responsible manner. However, there are way too many companies that are willing to cut corners and do whatever it takes to make a profit, thus contributing to the vortex of mistrust, distrust, misinformation, disinformation and less than full disclosures as a result of their unethical misconduct. This book takes the position that ‘enough is enough’ and argues that all businesses can and must be ethically responsible no matter its size or whether it operates locally or globally. The book describes the features of an ethically responsible (e.g., ethical and socially responsible) organization that is committed to always “doing the right things” which means they are committed to building, institutionalizing and sustaining an ethically oriented organizational culture. Ethical responsibility means maintaining —even improving— your bottom line, while setting a high bar for high ethical standards AND making a positive contribution to society. The book argues that organizations must be attentive to ensuring that the culture has as its core accountability, responsibility, and learning which means it invests in developing and expecting all of its employees to be fully engaged in making ethical decisions and being ethical leaders. The book also discusses what it means to be an ethically responsible global business, leader, middle manager, and lower level employee. The Ethically Responsible Organization provides a detailed look at the importance of organizations doing preventive work to avoid ethical falls or scandals and takes the position that if such a fall or scandal occurs then the company should seize the moment and learn from the experience by becoming a learning organization. The book also takes the position that an ethically responsible organization is already a learning organization where continuous inquiry, diagnosis, reflection, learning and self-correction is the keystone of the way it operates. Finally, the book offers some ideas on how organizations can reinforce and sustain themselves as ethically responsible businesses today and in the future by taking a strategic approach to ethics that includes constant and consistent ethics training and education for all its employees and partners. In the end, the purpose of the book is to continue to increase our understanding of why organizations stray from “doing the right things” and how a focus on being ethically responsible can position companies to avoid or quickly respond to any potential ethical misconduct or find themselves in the list of the years’ top ethical scandals. This book is written for all those who also take the stance that ‘enough is enough’ when it comes to the headlines of another failure because the organization’s leaders would not commit to being ethically responsible and find themselves in the throes of an ethical scandal and unable to recover from it – and like “Humpty Dumpty, all the kings horses and all the kings men the company can’t recover from what was a preventable ethical fall.”

Author : Chris Van Gorder
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 40,9 Mb
Release : 2014-10-20
Category : Business & Economics
ISBN : 9781118933343

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The Front-Line Leader by Chris Van Gorder Pdf

Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Author : Ronald R. Sims
Publisher : IAP
Page : 570 pages
File Size : 51,6 Mb
Release : 2023-01-01
Category : Business & Economics
ISBN : 9798887301686

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Human Resource (Talent) Development by Ronald R. Sims Pdf

The rapidly transforming environment that we live in has made human resource development (HRD) all the more necessary for the success of today’s organizations. HRD initiatives help their organizations by developing employees who assist their organizations in not only surviving, but thriving in our increasingly global world. Today’s best practice or benchmarked organizations and their HRD professionals continue to recognize the importance of employee learning, knowledge, skills and motivation to organizational success. This recognition increasingly opens many doors as organizational leaders accept the fact that HRD initiatives can be used to ensure that organization members have what it takes to successfully meet the demands that confront them and their organizations. This book takes the position that HRD can demonstrate how their initiatives help to develop a superior workforce so that the organization and its individual employees can accomplish their strategic and operational goals in service to their clients or customers. This book is written with the belief that HRD professionals have many opportunities to learn, change and find ways both in and outside of the workplace to contribute to the development of learning organizations as we move further into the 21st century. A major point of this book is that HRD will continue to become more and more important to organizational success when one considers the increased responsibilities HRD professionals have taken on during and post- the COVID pandemic. The primary audience for this book is practicing HRM and HRD professionals, and other organizational leaders. The book provides proven ideas important to demonstrating the value of HRD. From a practical viewpoint, it is based on actual experience, a strong research base, and accepted practices presented in an easy to read form. A second target audience is students of HRD and HRM who are preparing for careers in this important field. This book will help them develop a solid foundation to the study of HRD practices or initiatives that are key to HRD success regardless of the type of organization. A third target audience is managers or leaders at all levels of an organization who are expected to take on a number of HRD responsibilities (e.g., as trainers, coaches, mentors, change agents, and so on) while regularly partnering with HRD professionals. It offers these individuals a firsthand look at what they should expect of their HRD functions or areas and how they can effectively work with HRD professionals in their organizations to achieve the organizations strategic goals by getting the most out of its human people.

Author : Bill Templeman
Publisher : CRC Press
Page : 154 pages
File Size : 40,9 Mb
Release : 2014-03-05
Category : Business & Economics
ISBN : 9781482219951

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Leadership Basics for Frontline Managers by Bill Templeman Pdf

Training for frontline managers and supervisors is being ignored as a business improvement tactic at the worst possible time. As management jobs become increasingly complex, we continue to be inundated with the latest methods for improving job performance, along with less time to sort through all this information. Focused on interpersonal management skills, Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication explains what it takes to improve how you communicate and relate to your employees, customers, and bosses. It presents 25 chapters grouped into four categories: Personal Effectiveness, Leadership, Communication, and Your Career. After reading this book, you will better understand: How to deal with information overload The best ways to manage during tough times How to handle difficult co-workers How to run more effective meetings The basics of giving and receiving feedback How to manage your career more effectively Each chapter dissects a different management skill and concludes with a list of bullet points to help you take action immediately. By illustrating key concepts with scenarios drawn from a range of work situations, this book is an ideal reference for: Anyone new to a management position Experienced managers who want to sharpen their leadership skills Managers who find themselves managing a diverse group of employees Because the chapters were written to stand on their own, this book supplies guidance you can easily read in short chunks, a few minutes at a time. While the book draws on contemporary management theory, the bulk of the writing stems from the author's real-world experience as a facilitator, trainer, writer, coach, and program designer in both the private and public sectors.

Author : Fred Hassan
Publisher : John Wiley & Sons
Page : 231 pages
File Size : 55,8 Mb
Release : 2013-01-29
Category : Business & Economics
ISBN : 9781118529850

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Reinvent by Fred Hassan Pdf

Leadership principles from a master of the business turnaround In Reinvent, renowned CEO and business leader Fred Hassan explains how to transform a struggling business into a raging success by reinventing the culture, attitude, and behaviors of organizations and people. Leaders who want to change cultures and individuals need a cool head, a clear vision, and a well-refined ability to inspire that change. Here, Hassan explains how a productive organizational culture leads to real success. The first part of the book focuses on how you, as a leader, can unleash your full powers by learning to be authentic, purposeful, and connected with your organization. The second part of the book focuses on groups, how to lead them, how to be a role model for the effort you expect, and how to keep winning and innovating. Taken together, these principles fuel smarter strategies, more effective execution, and better governance. Features practical, proven guidance appropriate for every business leader in any industry Ideal for corporate executives, managers, team leaders, human resources professionals, board members, and consultants Written by a renowned public speaker and former CEO known for turning around struggling companies Revealing how you can make culture your secret weapon, Reinvent is the perfect tool for business leaders in highly competitive industries.

Author : Ronald R. Sims,Sheri K. Bias
Publisher : IAP
Page : 261 pages
File Size : 45,5 Mb
Release : 2019-03-01
Category : Business & Economics
ISBN : 9781641135375

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Human Resources Management Issues, Challenges and Trends by Ronald R. Sims,Sheri K. Bias Pdf

Human Resources Management Issues, Challenges and Trends: “Now and Around the Corner” explores and provides an updated look at some of the challenges, trends and issues HRM professionals will need to focus on now and around the corner. Like other departments in the broader organization HRM professionals will need to increasingly demonstrate how they add value and contribute to the organization’s success. While the trends, challenges and issues impacting organizations and HRM professionals will continue to change over the years, the bottom-line of organization success is the clear reality that employees are their best assets and the need for effective HRM. The book is intended to help to better understand the ongoing transformation of HRM given the issues, challenges and opportunities offered by the contributors to this book. This means the book discusses the ever evolving role of HRM professionals to include discussion of how the profession must continue to become more adaptive, resilient, quick to change direction and customer-centered in its efforts to help meet the human resource needs of contemporary organizations and their employees. The book contributes to the ongoing dialogue and insights offered by HRM experts on what HRM professionals and their organizations can do in the face of such challenges, trends and issues in their efforts to win the talent wars.

Author : Ronald R. Sims
Publisher : IAP
Page : 645 pages
File Size : 42,8 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 9781607527114

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Human Resource Management by Ronald R. Sims Pdf

The contributors in this book identify and clearly discuss contemporary and critical issues, challenges and opportunities in HRM. The book attempts to achieve the delicate balance between basic HRM functions, and the new world of HRM. Moreover, in a dynamic field like HRM, a complete look at contemporary HRM issues, challenges, and opportunities is a must for today's and tomorrow's students and future manages and leaders. After all, it is important for any book to undertake a current state of the field while also bridging the gap of traditional HRM activities (i.e., issues, challenges and opportunities) and the possible future state of the HRM field. An organizing principle for this book is the need to for an integrated HRM system, comprised of multiple activities, designed to influence organizational and employee behaviors. The books contributors include some basic theories and models that simultaneously consider how HRM activities like recruitment, selection, reward practices, and development activities among others are being impacted by contemporary issues, challenges and opportunities for the field of HRM, particularly HRM functions and professional as they are increasingly expected to play a role in enabling organizational managers and other employees to achieve desired organizational results. Thus, the essence of the book is that the collective chapters reflect both a functional orientation built on theory and models but also provide insights into how to translate theory into practice via the establishment of the increasingly critical role HRM procedures, practices, and processes play in accomplishing the goals and objectives in contemporary organizations.

Author : Linda A. Hill
Publisher : Harvard Business Press
Page : 325 pages
File Size : 45,9 Mb
Release : 2019-02-26
Category : Business & Economics
ISBN : 9781633696976

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Becoming a Manager by Linda A. Hill Pdf

Making the leap to management and leadership In your career, or anyone's, there is one transition that stands out as the most crucial--going from individual contributor to competent manager. New managers have to learn how to lead others rather than do the work themselves, to win trust and respect, to motivate, and to strike the right balance between delegation and control. Many fail to make the transition successfully. In this timeless, indispensable book, Harvard Business School professor and leadership guru Linda Hill traces the experiences of nineteen new managers over the course of their first year in the role. She reveals the complexity of the transition, highlighting the expectations of these managers, their subordinates, and their superiors. We hear the new managers describe how they reframed their understanding of their roles and responsibilities, how they learned to build effective cross-functional work relationships, how and when they used individual and organizational resources, and how they learned to cope with the inevitable stresses of leadership. Hill vividly shows that becoming a manager is a profound psychological adjustment--a true transformation--as well as a continuous process of learning from experience. Becoming a Manager, a veritable treasury of essential leadership wisdom, is a book you will turn to again and again no matter where you are on your career journey.

Author : James Hayton,Jeffrey S. Hornsby,Donald F. Kuratko
Publisher : Unknown
Page : 0 pages
File Size : 55,5 Mb
Release : 2021-07
Category : Electronic
ISBN : 0415663075

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Human Resource Management by James Hayton,Jeffrey S. Hornsby,Donald F. Kuratko Pdf

This book addresses HRM from the inside out, focusing on the knowledge and skills required by the general frontline manager, who is ultimately responsible for the implementation of the majority of HR policies. Using international cases and examples, it highlights key international issues that influence the design and implementation of HR policies.

Author : Jim McGriff, Jr
Publisher : Unknown
Page : 172 pages
File Size : 45,9 Mb
Release : 2021-04-26
Category : Electronic
ISBN : 9798744208080

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The First Line Manager by Jim McGriff, Jr Pdf

Why should you want to read my book? I was a first-line manager of several businesses for over 40 years. There has been many changes in attitudes and business practices over these years. Therefore, I believe this saying is true "experience is the best teacher, it just costs too much." It is my wish that my experience and my stories will save you time and money. My life changed when I became a manager. I was sandwiched between managers making a career and employees making a living. First-line managers are the backbone of a business. These managers are usually the only ones who understand what it takes to make a product or provide a service. They are the ones on the shop floor or customer service office who keep the company in business day to day, hour to hour. If someone in middle or upper management is absent, no problem, the business will still function on the first line. However, when first-line managers are absent, some part of the plant or service process will suffer, and thus, the business. When the production line or the service line backs-up or slows down, the company expects the first-line manager to get it moving again. First-line managers stand in the gap between the business and the customer. They are the deal-makers in any business. Here are confidential comments on management surveys made by my team members. These are the blurbs that count most for the evaluation of my management style. Team member comments: Comments exactly as given on upward and 360 surveys.GREAT DECISION MAKER TAKES INITIATIVE PEOPLE ORIENTEDForward vision always learning Honest, good listener, provides employee empowerment Knowledgeable - Honest / Fair - DedicatedVery knowledgeable of companies business, has wise visions very courteousGood communicatorDependability Cares about Company and peopleJim handles a changing environment well. He tries to help with difficult situationsDedicated to what he is doing prompt in getting answers to problemsDedicated knowledge of APCo COMPANYHere is my last evaluation: As a manager/supervisor, you are especially good at... employee comments: Allowing us to manage ourselves as a group. He is our leader, but he does not dictate. If we come up with a solution to a problem that affects us as a group, he allows us to handle it as long as we as a group agree on it.He's an excellent leader.Empowerment and EncouragementListening to employees problems and working with us when we have personal needs> Following through with special request & projects. Jim is a wonderful supervisor whom I feel truly cares for his employees, as a co-worker & a person. He is someone I know I can count on.> ACTING IN A PROFESSIONAL MANNER, ALWAYS MAKES DECISION THAT'S BEST FOR THE WHOLE WORK GROUP, AND ALWAYS WILLING TO GO THE EXTRA MILE TO GET THE JOB DONE. I CAN TRULY SAY, I FEEL BLESSED TO HAVE JIM AS MY SUPERVISOR. HE IS DOING AN EXCELLENT JOB. I AM VERY GLAD HE IS APART OF OUR WORK GROUP.

Author : B.H. Tan
Publisher : Marshall Cavendish International Asia Pte Ltd
Page : 128 pages
File Size : 46,8 Mb
Release : 2016-06-15
Category : Business & Economics
ISBN : 9789814771269

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The First-Time Manager in Asia: Maximizing your success by blending East and West best practices (revised edition) by B.H. Tan Pdf

Author : Holly Burkett
Publisher : Association for Talent Development
Page : 360 pages
File Size : 50,7 Mb
Release : 2016-11-22
Category : Business & Economics
ISBN : 9781562861087

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Learning for the Long Run by Holly Burkett Pdf

Make your learning organization truly indispensable. If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better than anyone that learning is an evolution, not a singular event. But what if your organization isn’t on the same page? Or worse, what if you find that your efforts are the first to go when there’s a change in the C-suite, or when budget cuts loom? Learning for the Long Run tackles sustainability concerns head-on. Discover seven proven practices businesses use to ensure continuity in learning and development. Original case studies from the public and private sector put these practices into action, while self-assessments and job aids show you how to attain a sustainable mindset. Explore how FlightSafety International leveraged its measurement capabilities to drive results and improve its avionics safety system. How the U.S. Army Warrant Officer Career College built and bent its change capabilities to prepare the next generation of Army officers, amid labor shortages and complex global threats. How the Tennessee Department of Human Resources led an award-winning shift to transform a tenure-based environment into a performance-driven learning culture. And more. In Learning for the Long Run, innovative change leader Holly Burkett demystifies how to earn credibility and grow the learning function into a mature enterprise that will weather today’s frequent business disruptions. Now’s the time to build lasting organizational value and resist the temptation of the quick fix.

Author : Ashvin Vaidyanathan,Ruben Rabago
Publisher : John Wiley & Sons
Page : 291 pages
File Size : 44,8 Mb
Release : 2020-01-14
Category : Business & Economics
ISBN : 9781119624639

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The Customer Success Professional's Handbook by Ashvin Vaidyanathan,Ruben Rabago Pdf

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

Author : T. Brad Harris,Andrew C. Bartlow
Publisher : Columbia University Press
Page : 194 pages
File Size : 55,7 Mb
Release : 2021-07-06
Category : Business & Economics
ISBN : 9780231550833

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Scaling for Success by T. Brad Harris,Andrew C. Bartlow Pdf

Managing a high-growth organization requires both strategy and adaptability. Unfortunately, start-up founders and executives seeking to scale up to the next level find all too frequently that growth turns into chaos. Rather than laying the groundwork for the future, organizations get stuck by covering up complex problems with unsustainable band-aids and duct-tape fixes, implementing anecdote-based solutions from the latest tech-industry unicorns or leadership books, and relying on too much on-the-fly learning from inexperienced managers. This book is the definitive guide for leaders of high-growth organizations seeking to understand and execute the people-management principles that are essential to continued success. Combining a wealth of practical experience, well-grounded academic research, and easy-to-apply frameworks, Andrew Bartlow and T. Brad Harris offer a practical toolkit that founders, functional leaders, and managers of people can use to rethink their practices to meet their organizations’ needs. They help readers identify the core people-management programs and practices that are best for an organization at its current stage and size while also supporting a foundation for continued development and the capacity to adapt to inevitable surprises. Practical, actionable, and supplemented with numerous diagnostic tools and illustrative examples, Scaling for Success is a must-have playbook for organizational leaders pursuing smart and sustainable growth.