Technical Support Essentials

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Technical Support Essentials

Andrew Sanchez,Karen Sleeth
Technical Support Essentials Book PDF

Author : Andrew Sanchez,Karen Sleeth
Publisher : Apress
Page : 260 pages
File Size : 46,8 Mb
Release : 2011-04-11
Category : Business & Economics
ISBN : 143022343X

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Technical Support Essentials by Andrew Sanchez,Karen Sleeth Pdf

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

Technical Support Essentials

Andrew Sanchez,Karen Sleeth
Technical Support Essentials Book PDF

Author : Andrew Sanchez,Karen Sleeth
Publisher : Apress
Page : 275 pages
File Size : 54,9 Mb
Release : 2010-09-08
Category : Business & Economics
ISBN : 9781430225485

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Technical Support Essentials by Andrew Sanchez,Karen Sleeth Pdf

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

A Beginner's Guide To Understanding Technical Support

Jose D. Afable
A Beginner s Guide To Understanding Technical Support Book PDF

Author : Jose D. Afable
Publisher : iUniverse
Page : 110 pages
File Size : 54,8 Mb
Release : 2002
Category : Computers
ISBN : 9780595225743

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A Beginner's Guide To Understanding Technical Support by Jose D. Afable Pdf

A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.

The IT Support Handbook

Mike Halsey
The IT Support Handbook Book PDF

Author : Mike Halsey
Publisher : Apress
Page : 199 pages
File Size : 40,7 Mb
Release : 2019-10-03
Category : Computers
ISBN : 9781484251331

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The IT Support Handbook by Mike Halsey Pdf

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

macOS Support Essentials 11 - Apple Pro Training Series

Arek Dreyer,Adam Karneboge
macOS Support Essentials 11 Apple Pro Training Series Book PDF

Author : Arek Dreyer,Adam Karneboge
Publisher : Peachpit Press
Page : 1367 pages
File Size : 50,7 Mb
Release : 2021-03-08
Category : Computers
ISBN : 9780137345878

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macOS Support Essentials 11 - Apple Pro Training Series by Arek Dreyer,Adam Karneboge Pdf

The Apple-Certified Way to Learn macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Big Sur. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service. This book covers updated system utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV). This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series is Apple's official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.

Mac OS X Support Essentials

Owen W. Linzmayer
Mac OS X Support Essentials Book PDF

Author : Owen W. Linzmayer
Publisher : Peachpit Press
Page : 562 pages
File Size : 50,7 Mb
Release : 2006
Category : Computers
ISBN : 9780321335470

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Mac OS X Support Essentials by Owen W. Linzmayer Pdf

With Mac OS now running on almost 40% of all Apple computers, support specialists can no longer afford not to know the latest operating system inside out. This text is a guide to Mac OS, highlighting key topics and diagnostic tools.

macOS Support Essentials 12 - Apple Pro Training Series

Benjamin G. Levy,Adam Karneboge
macOS Support Essentials 12 Apple Pro Training Series Book PDF

Author : Benjamin G. Levy,Adam Karneboge
Publisher : Peachpit Press
Page : 1341 pages
File Size : 42,9 Mb
Release : 2022-03-02
Category : Computers
ISBN : 9780137696550

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macOS Support Essentials 12 - Apple Pro Training Series by Benjamin G. Levy,Adam Karneboge Pdf

macOS Support Essentials 12, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Monterey. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services. This book covers updated system utilities and new features in macOS Monterey: Passwords System Preference Live Text Voice Control User privacy settings Notarized apps Startup Security Utility And more! This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series is Apple's official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.

macOS Support Essentials 10.15 - Apple Pro Training Series

Adam Karneboge,Arek Dreyer
macOS Support Essentials 10 15 Apple Pro Training Series Book PDF

Author : Adam Karneboge,Arek Dreyer
Publisher : Peachpit Press
Page : 1284 pages
File Size : 43,5 Mb
Release : 2020-01-13
Category : Computers
ISBN : 9780136552215

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macOS Support Essentials 10.15 - Apple Pro Training Series by Adam Karneboge,Arek Dreyer Pdf

macOS Support Essentials 10.15 - Apple Pro Training Series The Apple-Certified Way to Learn This is the official book for the macOS Support Essentials 10.15course and you can use it to prepare for the Apple Certified Support Professional (ACSP) 10.15 exam. It’s a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers macOS Catalina. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Catalina to configuring network services like the Content Caching service. This book covers updated system utilities and new features in macOS Catalina, including Voice Control and other accessibility features, user privacy settings, notarized apps, Startup Security Utility, and the separation of the startup disk into a read-only APFS System volume and a read write APFS Data volume. This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series includes self-paced learning tools and is the official curriculum of the Apple Training and Certification program. After you complete this book, take the macOS Support Essentials 10.15 exam as a step towards becoming an Apple Certified Support Professional. Work through this book independently or attend a class at an Apple Authorized Training Provider or both to prepare for the exam. To learn more, visit training.apple.com. Also in the Apple Pro Training Series: Final Cut Pro X Logic Pro X

macOS Support Essentials 10.13 - Apple Pro Training Series

Arek Dreyer,Adam Karneboge
macOS Support Essentials 10 13 Apple Pro Training Series Book PDF

Author : Arek Dreyer,Adam Karneboge
Publisher : Peachpit Press
Page : 1161 pages
File Size : 52,8 Mb
Release : 2018-01-16
Category : Computers
ISBN : 9780134855691

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macOS Support Essentials 10.13 - Apple Pro Training Series by Arek Dreyer,Adam Karneboge Pdf

This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.

OS X Support Essentials 10.11 - Apple Pro Training Series (includes Content Update Program)

Kevin M. White,Gordon Davisson
OS X Support Essentials 10 11 Apple Pro Training Series includes Content Update Program Book PDF

Author : Kevin M. White,Gordon Davisson
Publisher : Peachpit Press
Page : 936 pages
File Size : 50,9 Mb
Release : 2015-12-22
Category : Computers
ISBN : 9780134428260

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OS X Support Essentials 10.11 - Apple Pro Training Series (includes Content Update Program) by Kevin M. White,Gordon Davisson Pdf

This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. Covers updated system utilities and new features of OS X El Capitan. Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more. Focused lessons take you step by step through practical, real-world tasks. Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam. Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates. This book is part of Peachpit’s Content Update Program. As Apple updates features of OS X El Capitan, sections of this book may be updated or new sections may be added to cover significant updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. For details about accessing the Web Edition, please see the "About This Guide" section of your book.

macOS Support Essentials 10.14 - Apple Pro Training Series

Adam Karneboge,Arek Dreyer
macOS Support Essentials 10 14 Apple Pro Training Series Book PDF

Author : Adam Karneboge,Arek Dreyer
Publisher : Peachpit Press
Page : 1251 pages
File Size : 46,5 Mb
Release : 2019-01-11
Category : Computers
ISBN : 9780135395547

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macOS Support Essentials 10.14 - Apple Pro Training Series by Adam Karneboge,Arek Dreyer Pdf

This is the official curriculum of the Apple Mojave 101: OS X Support Essentials 10.14 course and preparation for Apple Certified Support Professional (ACSP) 10.14 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Mojave. This guide provides comprehensive coverage of Mojave and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS Mojave. Readers will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.

Technical Support Complete Self-Assessment Guide

Gerardus Blokdyk
Technical Support Complete Self Assessment Guide Book PDF

Author : Gerardus Blokdyk
Publisher : 5starcooks
Page : 128 pages
File Size : 52,8 Mb
Release : 2018-01-05
Category : Electronic
ISBN : 1489147721

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Technical Support Complete Self-Assessment Guide by Gerardus Blokdyk Pdf

What problems are you facing and how do you consider Technical support will circumvent those obstacles? How will you know that the Technical support project has been successful? What are your results for key measures or indicators of the accomplishment of your Technical support strategy and action plans, including building and strengthening core competencies? What business benefits will Technical support goals deliver if achieved? Who is the main stakeholder, with ultimate responsibility for driving Technical support forward? This easy Technical support self-assessment will make you the credible Technical support domain leader by revealing just what you need to know to be fluent and ready for any Technical support challenge. How do I reduce the effort in the Technical support work to be done to get problems solved? How can I ensure that plans of action include every Technical support task and that every Technical support outcome is in place? How will I save time investigating strategic and tactical options and ensuring Technical support opportunity costs are low? How can I deliver tailored Technical support advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Technical support essentials are covered, from every angle: the Technical support self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Technical support outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Technical support practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Technical support are maximized with professional results. Your purchase includes access details to the Technical support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

macOS Support Essentials 10.12 - Apple Pro Training Series

Kevin M. White,Gordon Davisson
macOS Support Essentials 10 12 Apple Pro Training Series Book PDF

Author : Kevin M. White,Gordon Davisson
Publisher : Peachpit Press
Page : 1412 pages
File Size : 43,8 Mb
Release : 2017-01-30
Category : Computers
ISBN : 9780134703312

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macOS Support Essentials 10.12 - Apple Pro Training Series by Kevin M. White,Gordon Davisson Pdf

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Apple Pro Training Series: macOS Support Essentials 10.12 The Apple-Certified Way to Learn This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You’ll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration—all on your way to preparing for the industry-standard ACSP certification. Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage. Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more. Focused lessons take you step by step through practical, real-world tasks. Lesson files and bonus material available for download—including lesson review questions to help prepare you for the Apple certification exam. Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.

Mastering IT support

Cybellium Ltd
Mastering IT support Book PDF

Author : Cybellium Ltd
Publisher : Cybellium Ltd
Page : 167 pages
File Size : 42,5 Mb
Release : 2024-06-29
Category : Computers
ISBN : 9798869660473

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Mastering IT support by Cybellium Ltd Pdf

Elevate Your IT Support Career with "Mastering IT Support" In a world increasingly reliant on technology, the role of IT support has never been more critical. Organizations across the globe depend on skilled IT support professionals to keep their systems running smoothly. "Mastering IT Support" is your comprehensive guide to excelling in the world of IT support, providing you with the knowledge, skills, and strategies to become a trusted expert in the field. Your Path to IT Support Excellence IT support is more than just fixing technical issues; it's about empowering users, maintaining infrastructure, and ensuring seamless operations. Whether you're new to IT support or a seasoned professional looking to enhance your skills, this book will empower you to master the art of IT support. What You Will Uncover IT Support Essentials: Explore the fundamentals of IT support, including hardware and software troubleshooting, network basics, and user support. Customer-Centric Approach: Learn how to provide exceptional customer service, communicate effectively, and manage user expectations. Technical Skills: Develop hands-on technical skills to diagnose and resolve a wide range of IT issues, from software glitches to network connectivity problems. Problem-Solving Strategies: Discover effective problem-solving techniques and best practices for quickly and efficiently resolving IT incidents. IT Support Tools: Familiarize yourself with the tools and technologies used in IT support, including remote support software and diagnostic utilities. Career Advancement: Explore pathways for career growth within the IT support field and discover how mastering IT support can lead to exciting opportunities. Why "Mastering IT Support" Is Essential Comprehensive Coverage: This book covers a wide range of IT support topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT support professionals who share their knowledge and industry expertise. Career Enhancement: IT support is a dynamic field with numerous opportunities for career advancement, and this book will help you unlock your full potential. Stay Relevant: In an ever-evolving technology landscape, mastering IT support is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Support Mastery Begins Here "Mastering IT Support" is your roadmap to excelling in the field of IT support and advancing your career. Whether you aspire to provide technical assistance, maintain IT infrastructure, or lead support teams, this guide will equip you with the skills and knowledge to achieve your goals. Don't miss the opportunity to become a trusted IT support professional. Start your journey to IT support mastery today and join the ranks of professionals who are shaping the future of technology support. "Mastering IT Support" is the ultimate resource for individuals seeking to excel in the field of IT support. Whether you are new to IT support or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in the field. Don't wait; begin your journey to IT support mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com

A Career in Customer Service and Tech Support

Jeff Mapua
A Career in Customer Service and Tech Support Book PDF

Author : Jeff Mapua
Publisher : The Rosen Publishing Group, Inc
Page : 82 pages
File Size : 49,9 Mb
Release : 2014-12-15
Category : Juvenile Nonfiction
ISBN : 9781477778876

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A Career in Customer Service and Tech Support by Jeff Mapua Pdf

This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.