The Basics Of Process Mapping 2nd Edition

Author : Robert Damelio
Publisher : CRC Press
Page : 186 pages
File Size : 47,6 Mb
Release : 2011-05-11
Category : Medical
ISBN : 9781439863183

Get Book

The Basics of Process Mapping, 2nd Edition by Robert Damelio Pdf

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.

Author : Anonim
Publisher : Unknown
Page : 8 pages
File Size : 43,8 Mb
Release : 2017
Category : Flow charts
ISBN : OCLC:1078376588

Get Book

Basics of Process Mapping, 2nd Edition : [Summary]. by Anonim Pdf

Author : Robert Damelio
Publisher : Unknown
Page : 128 pages
File Size : 52,6 Mb
Release : 1996
Category : Flow charts
ISBN : OCLC:81262945

Get Book

The Basics of Process Mapping by Robert Damelio Pdf

Author : J. Mike Jacka,Paulette J. Keller
Publisher : John Wiley & Sons
Page : 340 pages
File Size : 45,8 Mb
Release : 2009-07-07
Category : Business & Economics
ISBN : 9780470444580

Get Book

Business Process Mapping by J. Mike Jacka,Paulette J. Keller Pdf

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

Author : Bjørn Andersen,Tom Fagerhaug,Bjørnar Henriksen
Publisher : Quality Press
Page : 113 pages
File Size : 47,8 Mb
Release : 2002-06-17
Category : Business & Economics
ISBN : 9780873898027

Get Book

Mapping Work Processes by Bjørn Andersen,Tom Fagerhaug,Bjørnar Henriksen Pdf

This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it has been supplemented by a number of other types, all of which serve different purposes. The authors have therefore expanded the variety of charts taught. All the mapping techniques have also been updated, the mapping exercise itself is put into a larger context, and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. Also new is an example case study carried throughout the entire book to illustrate the construction and use of the different types of process maps.

Author : Tristan Boutros,Jennifer Cardella
Publisher : CRC Press
Page : 252 pages
File Size : 54,8 Mb
Release : 2017-07-27
Category : Business & Economics
ISBN : 9781498719902

Get Book

The Basics of Process Improvement by Tristan Boutros,Jennifer Cardella Pdf

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra

Author : Dan Madison
Publisher : Paton Professional
Page : 313 pages
File Size : 44,7 Mb
Release : 2005
Category : Business & Economics
ISBN : 9781932828047

Get Book

Process Mapping, Process Improvement, and Process Management by Dan Madison Pdf

At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher)

Author : Karen Martin,Mike Osterling
Publisher : CRC Press
Page : 119 pages
File Size : 53,5 Mb
Release : 2012-10-22
Category : Business & Economics
ISBN : 9781439886687

Get Book

Metrics-Based Process Mapping by Karen Martin,Mike Osterling Pdf

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements. Improvements to this version include: Foundational content about processes—what they are and how they vary A description of the difference between value-stream and process-level maps New content about how to bridge the gap between your current state and your desired future state Tips for effective team formation and mapping facilitation An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities. This flexible, user-friendly tool includes: A custom toolbar that simplifies map creation and editing Automated calculation of key metrics An audit feature to prevent mapping errors The ability to simulate how improvements will impact staffing requirements System Requirements: The tool is intended for use on PCs using Excel 2003 or later—it will NOT function with earlier versions of Excel, or on Macintosh computers. View a demo of the Excel tool at: www.mbpmapping.com

Author : Susan Page
Publisher : AMACOM
Page : 354 pages
File Size : 52,6 Mb
Release : 2010-02-17
Category : Business & Economics
ISBN : 9780814414798

Get Book

The Power of Business Process Improvement by Susan Page Pdf

Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.

Author : Mike Rother,John Shook
Publisher : Lean Enterprise Institute
Page : 115 pages
File Size : 50,6 Mb
Release : 2003
Category : Business & Economics
ISBN : 9780966784305

Get Book

Learning to See by Mike Rother,John Shook Pdf

Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inventories, uses "push" processes and struggles with long lead times. Moving towards a system that eliminates muda ("waste") caused by overproduction, while challenging, proves necessary for improved efficiency. Often overlooked, value stream mapping is the essential planning stage for any Lean transformation. In Mike Rother and John Shook's essential guide, you follow the value stream mapping undertaken for Acme Stamping, for its current and future state. Fully illustrated and well-organized, Learning to See is a must-see for the value stream manager.

Author : Ali Darwish
Publisher : Writescope Publishers
Page : 62 pages
File Size : 55,5 Mb
Release : 2011
Category : Flow charts
ISBN : 9780987070999

Get Book

Business Process Mapping by Ali Darwish Pdf

Author : James Kalbach
Publisher : O'Reilly Media
Page : 438 pages
File Size : 44,8 Mb
Release : 2020-11-23
Category : Computers
ISBN : 9781492076605

Get Book

Mapping Experiences by James Kalbach Pdf

Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence

Author : Marlon Dumas,Marcello La Rosa,Jan Mendling,Hajo A. Reijers
Publisher : Springer
Page : 527 pages
File Size : 53,6 Mb
Release : 2018-03-23
Category : Computers
ISBN : 9783662565094

Get Book

Fundamentals of Business Process Management by Marlon Dumas,Marcello La Rosa,Jan Mendling,Hajo A. Reijers Pdf

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Author : J. Mike Jacka,Paulette J. Keller
Publisher : John Wiley & Sons
Page : 276 pages
File Size : 49,5 Mb
Release : 2009-07-07
Category : Business & Economics
ISBN : 9780470446287

Get Book

Business Process Mapping Workbook by J. Mike Jacka,Paulette J. Keller Pdf

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.

Author : Arlene Johnson
Publisher : Emerald
Page : 208 pages
File Size : 48,8 Mb
Release : 2009
Category : Business & Economics
ISBN : 9781934572214

Get Book

Success Mapping by Arlene Johnson Pdf

With innovative techniques derived from proven corporate performance tools, Success Mapping will help everyone, from students to CEOs, plan for lasting and meaningful success. Filled with inspiring anecdotes and focused on actual achievement, Success Mapping cuts through doubt and confusion with simple yet rigorous actions. Success Mapping describes how to identify the eight success blockers that are keeping you from achieving all you can. As you head toward a career or life goal, your Success Map engages you with motivational exercises and checkpoints to mark your progress. As you develop your Success Map, you will learn how to: * Focus energies on what matters most * Seize goal-relevant opportunities * Leverage your personal strengths * Transform stumbling blocks into stepping stones * Ask and get the support you need * Make wise decisions and take actions with no regret * Manage change to prevent self-sabotage * Measure, track, and celebrate your success Success Mapping ensures that you take the necessary steps to create your own life strategy and follow it through to success. No more excuses. Believe in yourself and get started. Success Mapping will guide you, step by step!