The Change Agent S Guide To Radical Improvement

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The Change Agent's Guide to Radical Improvement

Ken Miller,Robin L. Lawton
The Change Agent s Guide to Radical Improvement Book PDF

Author : Ken Miller,Robin L. Lawton
Publisher : Asq Press
Page : 312 pages
File Size : 44,7 Mb
Release : 2002
Category : Business & Economics
ISBN : 0873895347

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The Change Agent's Guide to Radical Improvement by Ken Miller,Robin L. Lawton Pdf

What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest improvements? the fundamental ingredient is the presence of change agents. Change agents are individuals who have the knowledge, skills and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through well-defined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action. The Change Agentes Guide to Radical Improvement is a comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management. the systematic change agent model introduced in this book will help you: Pick the right improvement projects to work on, by diagnosing the real issues effecting the organization. Organize the project so that it has the best chance to succeed, by uncovering the projectes success criteria, securing management support, and building the right team. Select the best change process to improve customer satisfaction, reengineer a process, solve a problem or develop a plan. Generate innovative out of the box ideas that dramatically impact the bottom line. Navigate the politics of change; ensuring radical ideas become radical improvements.

The Executive Guide to Improvement and Change

G. Dennis Beecroft,Grace L. Duffy
The Executive Guide to Improvement and Change Book PDF

Author : G. Dennis Beecroft,Grace L. Duffy
Publisher : Quality Press
Page : 273 pages
File Size : 45,8 Mb
Release : 2002-11-13
Category : Business & Economics
ISBN : 9781636940991

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The Executive Guide to Improvement and Change by G. Dennis Beecroft,Grace L. Duffy Pdf

There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.

From Quality to Business Excellence

Charles G. Cobb
From Quality to Business Excellence Book PDF

Author : Charles G. Cobb
Publisher : Quality Press
Page : 264 pages
File Size : 43,7 Mb
Release : 2002-12-19
Category : Business & Economics
ISBN : 9781636940557

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From Quality to Business Excellence by Charles G. Cobb Pdf

As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma...which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 2 reviews) "This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." A reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi Arabia Benefits: Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsliLearn how to apply the right management tools to your situationliCreate your own high performance management system to last for decadesliUse Information Technology More Effectively to Drive Business ResultsliBuild in the capability to absorb new techniques as they emergeliAvoid gut-wrenching (and costly) restarts to accommodate new methods and standards. Contents: Introduction (Historical Backgrounds and Trends, A Vision for the Future), Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement), Management Approach, Designing Integrated Management Systems Strategic Planning, Alignment, and Metrics Integrated Process Improvement Approach, The Role of Information Technology Other Enablers and Constraints Putting it All Together Keeping the Process Moving Overall Summary (Integrated Systems Approach, Business Systems Engineering)

The Synergy of One

Michael J. Dreikorn
The Synergy of One Book PDF

Author : Michael J. Dreikorn
Publisher : Quality Press
Page : 230 pages
File Size : 51,6 Mb
Release : 2004-01-03
Category : Business & Economics
ISBN : 9780873895385

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The Synergy of One by Michael J. Dreikorn Pdf

This book argues that the vast majority of errors and system failures are the result of ineffective leadership. Most of the shortcomings of leadership stem from the lack of a unified and structured system that incorporates resources, accountability, culture, understanding, and leadership into one synergistic formula that will help drive consistent success. This synergistic system will help lead to consistency throughout the organization - leader to leader and department to department - which will lead to better communication, greater reliability, and ultimately more success. Author Michael Dreikorn introduces the concept of Integrated Performance Leadership (IPL), which combines various academic theories of management, performance, and leadership into one single stream of thought. Dreikorn cites examples from successful organizations, and provides numerous charts and graphs to help emphasize the points made.

Integrating Technology in Nursing Education

Kathleen Mastrian
Integrating Technology in Nursing Education Book PDF

Author : Kathleen Mastrian
Publisher : Jones & Bartlett Learning
Page : 399 pages
File Size : 54,6 Mb
Release : 2011
Category : Education
ISBN : 9780763768713

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Integrating Technology in Nursing Education by Kathleen Mastrian Pdf

Designed for nursing educators and students interested in the field of nursing education, Integrating Technology in Nursing Education: Tools for the Knowledge Era provides valuable, easy-to-use strategies on incorporating technology into the classroom. The text examines the increased role of technology in healthcare and its transformational impact on that field, allowing nurses to understand current and future trends and thus, integrate technology into nursing education in order to effectively prepare students for a new, technologically-driven healthcare environment. Also featured are topics on learning theories, the instructional design process, changes in higher education, and variations in learning environments. Using case studies, critical-thinking exercises, weblinks, and more, the text challenges nurses to think critically and formulate compelling teaching strategies. Written by a renowned nursing educator, instructional designer, informaticist, and simulation expert, Integrating Technology in Nursing Education: Tools for the Knowledge Era gives nurses the tools they need to step boldly into the technology era.

Leveraging Business Analysis for Project Success, Second Edition

Vicki James
Leveraging Business Analysis for Project Success Second Edition Book PDF

Author : Vicki James
Publisher : Business Expert Press
Page : 150 pages
File Size : 40,9 Mb
Release : 2018-10-22
Category : Business & Economics
ISBN : 9781948580823

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Leveraging Business Analysis for Project Success, Second Edition by Vicki James Pdf

Only 39 percent of projects today are successful. Nearly half of the projects that fail do so because of “poor requirements management” (PMI 2014). Leveraging Business Analysis for Project Success, Second Edition explores the role of the business analyst in setting a project up for success. It informs and educates project managers, sponsors, and organization leaders on what is necessary for project success. This book goes beyond requirements management in exploring how business analysis professionals (business analysts, product managers, product owners, and others) can contribute to increased profitability through project selection, scope definition, and postimplementation evaluation. The reader will learn about the history of business analysis, professional organizations and resources to support the profession, and what to expect from the business analysis professional at each phase of the project lifecycle as presented in a case study throughout the book. Project leaders will better be able to support the business analysis needs of the project by understanding the skills, expertise, tasks, resources, and time needed to do business analysis right and maximize the return on investment for each project.

Transformational Leadership

Stephen Hacker,Tammy Roberts
Transformational Leadership Book PDF

Author : Stephen Hacker,Tammy Roberts
Publisher : Quality Press
Page : 206 pages
File Size : 55,5 Mb
Release : 2003-07-08
Category : Business & Economics
ISBN : 9780873894012

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Transformational Leadership by Stephen Hacker,Tammy Roberts Pdf

Organizations are being called upon to evolve to "Organizations of Meaning", where purpose informs all facets of the organization, people and teams operate with a strong sense of intent and common will, and breakthrough results are achieved. Organizations of Meaning are highly talented in their ability to bring purpose to daily work. Leaders and managers grow the culture such that people are clear about their own life direction and its fit with the organization. Relationships are mature and people operate with a casual mind-set, taking responsibility and accountability for the success of the organization. Results are achieved not through manipulative or coercive management techniques but as a natural, authentic expression of the commitment, clarity and conviction of the total organization. A new kind of leadership is required to create and lead an Organization of Meaning. Delivering on the promises of breakthrough change initiatives requires more than management techniques. The calling is for leadership that honors and appreciates the uniqueness of each individual in the organization, aligning distinctive spirits toward a collective thrust, while at the same time bringing commitment, tenacity and focus to key result areas. With effective transformational leadership bringing forth the new order, amazing results are possible. Not simply theory, but demonstrated in a growing number of organizations around the world. Transformational Leadership: Creating Organizations of Meaning was written specifically to guide leaders, managers and change agents through an organizational transformation delivering breakthrough results. Authors Stephen Hacker and Tammy Roberts draw on their immense experiences with organizational transformation to write a book that will help guide leaders through these important but trying times. Includes a life plan, a transformational leadership assessment survey, and summary lesson plans on each major model in the book.

The Lean Practitioner's Field Book

Charles Protzman,Fred Whiton,Joyce Kerpchar,Christopher Lewandowski,Steve Stenberg,Patrick Grounds
The Lean Practitioner s Field Book Book PDF

Author : Charles Protzman,Fred Whiton,Joyce Kerpchar,Christopher Lewandowski,Steve Stenberg,Patrick Grounds
Publisher : Taylor & Francis
Page : 1871 pages
File Size : 52,7 Mb
Release : 2018-09-03
Category : Business & Economics
ISBN : 9781315360508

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The Lean Practitioner's Field Book by Charles Protzman,Fred Whiton,Joyce Kerpchar,Christopher Lewandowski,Steve Stenberg,Patrick Grounds Pdf

While there are numerous Lean Certification programs, most companies have their own certification paths whereby they bestow expert status upon employees after they have participated in or led a certain number of kaizen events. Arguing that the number of kaizen events should not determine a person's expert status, The Lean Practitioner's Field Book: Proven, Practical, Profitable and Powerful Techniques for Making Lean Really Work outlines a true learning path for anyone seeking to understand essential Lean principles. The book includes a plethora of examples drawn from the personal experiences of its many well-respected and award-winning contributors. These experts break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. A refresher for some at times, the text provides thought-provoking questions with examples that will stimulate learning opportunities. Introducing the Lean Practitioner concept, the book details the five distinct Lean Practitioner levels and includes quizzes and criteria for each level. It highlights the differences between the kaizen event approach and the Lean system level approach as well as the difference between station balancing and baton zone. This book takes readers on a journey that begins with an overview of Lean principles and culminates with readers developing professionally through the practice of self-reliance. Providing you with the tools to implement Lean tools in your organization, the book includes discussions and examples that demonstrate how to transition from traditional accounting methods to a Lean accounting system. The book outlines an integrated, structured approach identified by the acronym BASICS (baseline, analyze, suggest solutions, implement, check, and sustain), which is combined with a proven business strategy to help ensure a successful and sustainable transformation of your organization.

Assess and Analyze

Charles Protzman,Fred Whiton,Joyce Kerpchar
Assess and Analyze Book PDF

Author : Charles Protzman,Fred Whiton,Joyce Kerpchar
Publisher : CRC Press
Page : 427 pages
File Size : 50,5 Mb
Release : 2022-12-30
Category : Business & Economics
ISBN : 9781000776515

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Assess and Analyze by Charles Protzman,Fred Whiton,Joyce Kerpchar Pdf

Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined with this, organizations need to create an environment of respect for people and continuous learning. It’s all about people. People create the product or service, drive innovation, and create systems and processes, and with leadership buy-in and accountability to ensure sustainment with this philosophy, employees will be committed to the organization as they learn and grow personally and professionally. Lean is a term that describes a way of thinking about and managing companies as an enterprise. Becoming Lean requires the following: the continual pursuit to identify and eliminate waste; the establishment of efficient flow of both information and process; and an unwavering top-level commitment. The concept of continuous improvement applies to any process in any industry. Based on the contents of The Lean Practitioner’s Field Book, the purpose of this series is to show, in detail, how any process can be improved by utilizing a combination of tasks and people tools and introduces the BASICS Lean® concept. The books are designed for all levels of Lean practitioners and introduce proven tools for analysis and implementation that go beyond the traditional point kaizen event. Each book can be used as a stand-alone volume or used in combination with other titles based on specific needs. Each book is chock-full of case studies and stories from the authors’ own experiences in training organizations who have started or are continuing their Lean journey of continuous improvement. Contents include valuable lessons learned and each chapter concludes with questions pertaining to the focus of the chapter. Numerous photographs enrich and illustrate specific tools used in Lean methodology. Assess and Analyze: Discovering the Waste Consuming Your Profits explores the tools used to assess and analyze the process. It starts off with Learning to See waste and follows with the three analysis tools: mapping the product flow, documenting the full work of the operator, and implementing SMED or changeover reduction and closes with exploring Lean and change management.

Bringing Business Ethics to Life

Bjørn Andersen
Bringing Business Ethics to Life Book PDF

Author : Bjørn Andersen
Publisher : Quality Press
Page : 353 pages
File Size : 49,7 Mb
Release : 2004-06-30
Category : Business & Economics
ISBN : 9781636940618

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Bringing Business Ethics to Life by Bjørn Andersen Pdf

Maintaining solid corporate ethics goes beyond just being a ‘feel good’ story or a good public relations angle. Organizations that demonstrate strong ethical commitments can gain a real competitive advantage over others by keeping employees happy and productive and keeping customers satisfied and loyal, while avoiding some of the unexpected pitfalls that may beset a less ethical organization. These factors all lead to a more stable and consistent organization, and will improve the bottom line and drives higher profits. The erosion of business ethics affects everyone, from the employees laid off, stockholders losing investments, to customers paying a higher price or receiving lesser quality. In Bringing Business Ethics to Life: Achieving Corporate Social Responsibility, best selling author Bjørn Andersen has written an easy to read yet powerful book demonstrating the need for solid ethics in every organization. Andersen first explains the importance of creating a strong ethical culture within every organization, demonstrating the positive effects it will have throughout the business. He then shows how business leaders can make this happen, by introducing a holistic value-driven and ethically based model of leadership and management that can bring about dramatic changes for any organization.

The Public Productivity and Performance Handbook

Marc Holzer,Andrew Ballard
The Public Productivity and Performance Handbook Book PDF

Author : Marc Holzer,Andrew Ballard
Publisher : Routledge
Page : 550 pages
File Size : 49,6 Mb
Release : 2021-07-26
Category : Political Science
ISBN : 9781000402193

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The Public Productivity and Performance Handbook by Marc Holzer,Andrew Ballard Pdf

A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.

Reconsidering Change Management

Steven ten Have,Wouter ten Have,Anne-Bregje Huijsmans,Maarten Otto
Reconsidering Change Management Book PDF

Author : Steven ten Have,Wouter ten Have,Anne-Bregje Huijsmans,Maarten Otto
Publisher : Routledge
Page : 214 pages
File Size : 46,5 Mb
Release : 2016-06-23
Category : Business & Economics
ISBN : 9781317293743

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Reconsidering Change Management by Steven ten Have,Wouter ten Have,Anne-Bregje Huijsmans,Maarten Otto Pdf

Despite the popularity of organizational change management, the question arises whether its prescriptions and dominant beliefs and practices are based on solid and convergent evidence. Organizational change management entails interventions intended to influence the task-related behavior and associated results of an individual, team, or entire organization. There is a perception that a lot of change initiatives fail and limited understanding about what works and what does not and why. Drawing on the field of psychology and based on primary research, Reconsidering Change Management identifies 18 popular and relevant commonly held assumptions with regard to change management that are then analyzed and compared to the four specific themes laid out in the book (people, leadership, organization, and change process), resulting in their own set of assumptions. Each assumption will have a brief introduction in which its relevance and popularity is explained. By studying the scientific evidence, in particular meta-analytic evidence, the book provides students and academics in the fields of change management, organizational behavior, and business strategy the best available evidence for the acceptance or dropping of certain (change) management assumptions and their accompanying practices. By exploring the topics people, leadership, organization, and process, and the related assumptions, change management is restructured and reframed in a prudent, positive, and practical way.

The Social Psychology of Change Management

Steven ten Have,John Rijsman,Wouter ten Have,Joris Westhof
The Social Psychology of Change Management Book PDF

Author : Steven ten Have,John Rijsman,Wouter ten Have,Joris Westhof
Publisher : Taylor & Francis
Page : 318 pages
File Size : 47,9 Mb
Release : 2018-12-17
Category : Business & Economics
ISBN : 9781351374958

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The Social Psychology of Change Management by Steven ten Have,John Rijsman,Wouter ten Have,Joris Westhof Pdf

Changes are rarely accomplished by individuals. People are social animals and changes are social processes which have to be organized. Social psychology is essential for the effectiveness and development of the field of change management. It is necessary to understand people in change processes. Social psychology also teaches us that meaning is key during change and intervention. Social psychology makes change management comprehensible to people and allows them to consider their actions in groups and the organization on their merits. They may seem obvious and self-evident, but practice and science, as well as the popular change management literature, show that it is not. Drawing on the field of social psychology and based on primary research, The Social Psychology of Change Management presents more than forty social psychological theories and concepts that are relevant for the field of change management. The theories and concepts are analyzed and categorized following Fiske’s five core social motives; belonging, understanding, controlling, enhancing self, and trusting. Each theory will have an introduction in which its assumptions and relevance is explained. By studying the scientific evidence, including meta-analytic evidence, the book provides practitioners, students and academics in the field of change management, organizational behaviour and business strategy the most relevant social psychological ideas and best available evidence, thereby further unleashing the potential of social psychology in order to feed the field of change management. By categorizing and integrating the relevant theories and concepts, change management is enriched and restructured in a prudent, positive and practical way. The overarching goal, however, inspired by the ideas and perspective of leading thinkers like Kurt Lewin, James Q. Wilson and Susan T. Fiske, is to make the world a better place. Social psychologists (being social scientists) study practical social issues, in our case issues related to change management, and application to real-world problems is a key goal. Therefore, this book goes beyond the domain of organizational sciences.

The ASQ Certified Manager of Quality/Organizational Excellence Handbook

Sandra L Furterer,Douglas C Wood
The ASQ Certified Manager of Quality Organizational Excellence Handbook Book PDF

Author : Sandra L Furterer,Douglas C Wood
Publisher : Quality Press
Page : 555 pages
File Size : 41,5 Mb
Release : 2021-01-25
Category : Business & Economics
ISBN : 9781951058074

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The ASQ Certified Manager of Quality/Organizational Excellence Handbook by Sandra L Furterer,Douglas C Wood Pdf

This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.

Measurement Matters

Brooks Carder,Patrick Ragan
Measurement Matters Book PDF

Author : Brooks Carder,Patrick Ragan
Publisher : Quality Press
Page : 233 pages
File Size : 45,5 Mb
Release : 2005-01-02
Category : Mathematics
ISBN : 9780873895682

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Measurement Matters by Brooks Carder,Patrick Ragan Pdf

Many organizations still operate with an all-too-familiar polarization between managers and employees. The work of employees is checked, measured, audited, and rechecked. Incentive programs, quotas, and evaluations are doggedly adhered to. And often, as a result, resources are wasted, morale plummets, and defects actually increase. Why exactly does this system continue to run amok? What is an effective alternative? By installing an effective assessment process that successfully measures employee performance without impeding production, the organization can become more efficient and employee satisfaction increases. Measurement Matters builds on the principles of Dr. W. Edwards Deming, as well as the life experiences of both authors, to create a unique, proven approach to effecting positive change in organizations and individuals. This book is full of entertaining, eye-opening examples we can all relate to that combine human psychology with hard data to prove there is a better way. By implementing positive change, and properly measuring and assessing the progress, an organization and its employees can grow and prosper. PRAISE FOR Measurement Matters "Measurement Matters by Carder and Ragan is a book that should be read by practitioners interested in understanding and improving the underlying factors that affect the safety, health and environmental performance of firms." Isadore (Irv) Rosenthal, Senior Fellow Wharton Risk Management and Decision Processes Center Nominated by President Clinton, and confirmed by the Senate, to a five-year position as a member of the National Chemical Safety and Hazards Investigation Board in 1998.