The Complete Book Of Perfect Phrases Book For Effective Managers

Author : Linda Eve Diamond,Robert Bacal,Harriet Diamond,Douglas Max
Publisher : McGraw-Hill Education
Page : 0 pages
File Size : 44,6 Mb
Release : 2008-09-05
Category : Business & Economics
ISBN : 0071485651

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The Complete Book of Perfect Phrases Book for Effective Managers by Linda Eve Diamond,Robert Bacal,Harriet Diamond,Douglas Max Pdf

The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, The Complete Book of Perfect Phrases for Managers is the ultimate reference for motivating, managing, and growing employees.

Author : Meryl Runion
Publisher : McGraw Hill Professional
Page : 104 pages
File Size : 45,8 Mb
Release : 2005-01-20
Category : Business & Economics
ISBN : 9780071661027

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Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation by Meryl Runion Pdf

Powerful phrases for effective communication in every management situation The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with: Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating

Author : Meryl Runion
Publisher : McGraw Hill Professional
Page : 208 pages
File Size : 45,7 Mb
Release : 2010-08-20
Category : Business & Economics
ISBN : 007174410X

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Perfect Phrases for Managers and Supervisors, Second Edition by Meryl Runion Pdf

The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment

Author : Meryl Runion
Publisher : Unknown
Page : 208 pages
File Size : 53,7 Mb
Release : 2010
Category : Electronic books
ISBN : OCLC:1084437331

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Perfect Phrases for Managers and Supervisors by Meryl Runion Pdf

Providing the right phrase for every situation every time; this concise and practical guide will help you communicate in todays workplace; where collaboration; cooperation; and personalization are critical to building an efficient; productive work environment. --

Author : Douglas Max,Robert Bacal
Publisher : McGraw Hill Professional
Page : 193 pages
File Size : 41,6 Mb
Release : 2002-12-02
Category : Business & Economics
ISBN : 9780071501941

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Perfect Phrases for Performance Reviews by Douglas Max,Robert Bacal Pdf

Hands-on help for quicklyand persuasivelywriting company-mandated performance appraisals Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example: "Sets priorities well" "Misses important deadlines" "Thorough, reliable, and accurate" All managers and HR professionals will value the book for its: Hundreds of ready-to-use phrases, organized by job skill and performance level Tips for documenting performance issues and conducting face-to-face reviews Easily adapted performance review templates covering five performance levels With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.

Author : Anonim
Publisher : Unknown
Page : 0 pages
File Size : 51,5 Mb
Release : 2018
Category : Industrial management
ISBN : OCLC:1078357633

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Perfect Phrases for Managers and Supervisors by Anonim Pdf

Author : Douglas Max,Robert Bacal
Publisher : McGraw Hill Professional
Page : 194 pages
File Size : 41,6 Mb
Release : 2004-03-24
Category : Business & Economics
ISBN : 9780071454988

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Perfect Phrases for Setting Performance Goals by Douglas Max,Robert Bacal Pdf

Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: Makes it easy for managers to set high performance goals for executives, management, or non-managers employees Includes many categories of goals, from revenue and productivity goals to quality and personal development goals • Facilitates the goal-setting process across the organization Includes a guide to writing a performance plan for any employee Featuring hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.

Author : Meryl Runion,Susan Fenner
Publisher : McGraw Hill Professional
Page : 176 pages
File Size : 44,7 Mb
Release : 2011-07-15
Category : Business & Economics
ISBN : 9780071770545

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Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect, recognition, and results in today’s workplace by Meryl Runion,Susan Fenner Pdf

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization. Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to: Establish a quality relationship with your manager Clarify and manage assignments Get results without formal authority Handle customer complaints like a pro

Author : Robert Bacal
Publisher : Bacal & Associates
Page : 187 pages
File Size : 41,5 Mb
Release : 2024-06-15
Category : Electronic
ISBN : 9781926840062

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Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead by Robert Bacal Pdf

Author : Robert Bacal
Publisher : Bacal & Associates
Page : 192 pages
File Size : 55,9 Mb
Release : 2010-04-06
Category : Anger
ISBN : 9781450585743

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Defusing Hostile Customers Workbook (Third Edition2010) by Robert Bacal Pdf

Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.

Author : Robert Bacal
Publisher : Bacal & Associates
Page : 191 pages
File Size : 55,5 Mb
Release : 2011-02-28
Category : Business & Economics
ISBN : 9781452803807

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If It Wasn't for the Customers I'd Really Like This Job by Robert Bacal Pdf

Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.

Author : Douglas Max,Anne Bruce,Robert Bacal
Publisher : McGraw-Hill Professional
Page : 224 pages
File Size : 49,8 Mb
Release : 2011-11-18
Category : Business & Economics
ISBN : 9780071796286

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Perfect Phrases for Performance Reviews (EBOOK BUNDLE) by Douglas Max,Anne Bruce,Robert Bacal Pdf

Meet or exceed all your goals with this comprehensive guide to performance reviews 3 books in 1 eBook! Perfect Phrases for Performance Reviews covers all the bases when it comes to using the right language during every stage of the performance review process. Packed with the exact words and phrases you need to plan, conduct, and finalize performance reviews, this three-eBook set helps you express yourself with crystal clarity—as well as sidestep any landmines that might be in your path. This 3-eBook set includes: Perfect Phrases for Performance Reviews, Second Edition Get hundreds of ready-made phrases for clearly communicating an employee's performance in 74 different skill areas. Learn the most effective language for: Crafting an accurate, carefully worded assessment Documenting behaviors and accomplishments Guiding and developing promising workers Conducting face-to-face interviews Perfect Phrases for Setting Performance Goals, Second Edition This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can apply to virtually any situation. This handy, quick-reference helps you: Focus your people on the most important parts of their jobs Communicate your expectations Align employee goals with organizational priorities Minimize disputes that can arise during performance reviews Perfect Phrases for Documenting Employee Performance Problems Using this wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to: Find the perfect words to suit each employee review Document performance in the most effective way possible Build strong working relationships and boost morale Increase productivity, meet deadlines, and achieve goals

Author : Meryl Runion
Publisher : McGraw-Hill Professional
Page : 560 pages
File Size : 42,8 Mb
Release : 2011-11-18
Category : Business & Economics
ISBN : 9780071796279

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Perfect Phrases for Managing People (EBOOK BUNDLE) by Meryl Runion Pdf

Build rapport, solve problems, and increase productivity with the PERFECT words for any interaction with employees 3 books in 1 eBook! Good management begins and ends with good communication. Whether you oversee a company, department, team, or just a single employee, Perfect Phrases for Managing People provides the language you need to express your ideas, thoughts, and needs with absolute clarity—so things get done the right way, the first time around. This 3-eBook set includes: Perfect Phrases for Managers and Supervisors, Second Edition Perfect Phrases for Managers and Supervisors has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Disciplining workers or terminating employment Perfect Phrases for Leadership Development Perfect Phrases for Leadership Development has hundreds of ready-to-use phrases for empowering others to take on leadership responsibilities, regardless of their specific position in the company. You’ll find all the right words and phrases you need for: Boosting employees’ sense of autonomy Redirecting efforts without stifling creativity Encouraging decisiveness and resourcefulness Igniting energy and enthusiasm Perfect Phrases for Building Strong Teams This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose

Author : Douglas Max,Robert Bacal
Publisher : McGraw Hill Professional
Page : 209 pages
File Size : 41,8 Mb
Release : 2010-12-10
Category : Business & Economics
ISBN : 9780071759335

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Perfect Phrases for Setting Performance Goals, Second Edition by Douglas Max,Robert Bacal Pdf

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy,quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews

Author : Meryl Runion
Publisher : McGraw Hill Professional
Page : 104 pages
File Size : 50,6 Mb
Release : 2005-01-20
Category : Business & Economics
ISBN : 9780071661027

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Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation by Meryl Runion Pdf

Powerful phrases for effective communication in every management situation The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with: Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating