The Essential Workplace Conflict Handbook

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The Essential Workplace Conflict Handbook

Barbara Mitchell,Cornelia Gamlem
The Essential Workplace Conflict Handbook Book PDF

Author : Barbara Mitchell,Cornelia Gamlem
Publisher : Red Wheel/Weiser
Page : 256 pages
File Size : 49,7 Mb
Release : 2015-09-21
Category : Business & Economics
ISBN : 9781632659903

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The Essential Workplace Conflict Handbook by Barbara Mitchell,Cornelia Gamlem Pdf

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What's changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What's my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

The Essential Workplace Conflict Handbook

Carol Vallone,Cornelia Gamlem
The Essential Workplace Conflict Handbook Book PDF

Author : Carol Vallone,Cornelia Gamlem
Publisher : Unknown
Page : 256 pages
File Size : 43,8 Mb
Release : 2015
Category : Leadership
ISBN : OCLC:1105771992

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The Essential Workplace Conflict Handbook by Carol Vallone,Cornelia Gamlem Pdf

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.

The Conflict Resolution Phrase Book

Barbara Mitchell,Cornelia Gamlem
The Conflict Resolution Phrase Book Book PDF

Author : Barbara Mitchell,Cornelia Gamlem
Publisher : Red Wheel/Weiser
Page : 196 pages
File Size : 42,6 Mb
Release : 2017-09-18
Category : Business & Economics
ISBN : 9781632659064

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The Conflict Resolution Phrase Book by Barbara Mitchell,Cornelia Gamlem Pdf

A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees. Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict. Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn: Positive things to say when initiating or responding to difficult conversations and situations How to find and craft language to start a sensitive conversation The right words to positively influence the situation The more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook. “Barbara and Cornelia take the fear out of managing conflict and difficult conversations.” —Adam Bowman, MA. PHR “A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional.” —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC

Managing Conflict

David Liddle
Managing Conflict Book PDF

Author : David Liddle
Publisher : Kogan Page Publishers
Page : 321 pages
File Size : 49,8 Mb
Release : 2017-09-03
Category : Business & Economics
ISBN : 9780749480899

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Managing Conflict by David Liddle Pdf

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Workplace Conflict Resolution Essentials For Dummies

Vivian Scott
Workplace Conflict Resolution Essentials For Dummies Book PDF

Author : Vivian Scott
Publisher : John Wiley & Sons
Page : 192 pages
File Size : 46,9 Mb
Release : 2014-12-09
Category : Business & Economics
ISBN : 9780730319504

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Workplace Conflict Resolution Essentials For Dummies by Vivian Scott Pdf

Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared — Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace Helps you find a solution and explore positive means for resolving conflicts Illustrates how working through problems within your team makes the workplace the positive environment it should be Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!

The Essential HR Handbook

Sharon Armstrong,Barbara Mitchell
The Essential HR Handbook Book PDF

Author : Sharon Armstrong,Barbara Mitchell
Publisher : Red Wheel/Weiser
Page : 265 pages
File Size : 41,7 Mb
Release : 2008-08-15
Category : Business & Economics
ISBN : 9781601638687

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The Essential HR Handbook by Sharon Armstrong,Barbara Mitchell Pdf

Whether you are a newly promoted manager, a seasoned business owner, or a human resources professional, knowing the ins and outs of dealing with HR issues is critical to your success. The Essential HR Handbook is a quick-reference guide that sheds light on the issues that keep managers up at night. It is filled with information, tools, tips, checklists, and road maps to guide managers and HR professionals through the maze of people and legal issues, from recruiting and retaining the best employees to terminating poor performers. With this book, You'll learn how to effectively and efficiently: Individually manage each employee, starting on his or her first day. Manage a multi-generational workforce. Appraise job performance. Coach and counsel. Provide equitable pay, benefits, and total rewards strategies. Identify legal pitfalls and stay out of court. The Essential HR Handbook is the one HR guide every manager needs on his or her desk!

The Oxford Handbook of Conflict Management in Organizations

William K. Roche,Paul Teague,Alexander J.S. Colvin
The Oxford Handbook of Conflict Management in Organizations Book PDF

Author : William K. Roche,Paul Teague,Alexander J.S. Colvin
Publisher : Oxford University Press
Page : 577 pages
File Size : 42,6 Mb
Release : 2014-05
Category : Business & Economics
ISBN : 9780199653676

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The Oxford Handbook of Conflict Management in Organizations by William K. Roche,Paul Teague,Alexander J.S. Colvin Pdf

New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dispute resolution practices, drawing on international research, scholarship, covering case studies of major exemplars & developments in different parts of global economy. Aust & NZ content.

The Complete Guide to Conflict Resolution in the Workplace

Marick F. Masters,Robert R. Albright
The Complete Guide to Conflict Resolution in the Workplace Book PDF

Author : Marick F. Masters,Robert R. Albright
Publisher : AMACOM/American Management Association
Page : 368 pages
File Size : 53,9 Mb
Release : 2002-05
Category : Business & Economics
ISBN : 0814417183

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The Complete Guide to Conflict Resolution in the Workplace by Marick F. Masters,Robert R. Albright Pdf

" People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."

The Essential Guide to Workplace Mediation & Conflict Resolution

Nora Doherty,Marcelas Guyler
The Essential Guide to Workplace Mediation Conflict Resolution Book PDF

Author : Nora Doherty,Marcelas Guyler
Publisher : Kogan Page Publishers
Page : 208 pages
File Size : 53,6 Mb
Release : 2008
Category : Business & Economics
ISBN : 9780749450199

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The Essential Guide to Workplace Mediation & Conflict Resolution by Nora Doherty,Marcelas Guyler Pdf

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

The Essential HR Handbook, 10th Anniversary Edition

Sharon Armstrong,Barbara Mitchell
The Essential HR Handbook 10th Anniversary Edition Book PDF

Author : Sharon Armstrong,Barbara Mitchell
Publisher : Red Wheel/Weiser
Page : 256 pages
File Size : 41,5 Mb
Release : 2019-01-01
Category : Business & Economics
ISBN : 9781632658685

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The Essential HR Handbook, 10th Anniversary Edition by Sharon Armstrong,Barbara Mitchell Pdf

The Only HR Book You’ll Ever Need! “Whether you’re a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, this book will help you handle any personnel problem—from on-boarding to outplacement—quickly and easily.”—Solutions Review For more than a decade, busy managers by the tens of thousands have turned to this best-selling book as a handy guide to the ins and outs of human resources. And no wonder! Because whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem--from onboarding to outplacement--quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment. In The Essential HR Handbook you'll find out how to: Attract talented staff through social media recruiting Identify legal pitfalls to avoid lawsuits and regulatory interference Train a diverse and inclusive multigenerational workforce Provide the compensation and benefits package that will make your organization an "employer of choice" Streamline your orientation and onboarding practices so new employees hit the ground running Whenever personnel problems arise, having The Essential HR Handbook on your bookshelf is like having a team of expert HR consultants at your beck and call!

Resolving Conflicts at Work

Kenneth Cloke,Joan Goldsmith
Resolving Conflicts at Work Book PDF

Author : Kenneth Cloke,Joan Goldsmith
Publisher : John Wiley & Sons
Page : 378 pages
File Size : 54,6 Mb
Release : 2011-01-06
Category : Business & Economics
ISBN : 9781118046883

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Resolving Conflicts at Work by Kenneth Cloke,Joan Goldsmith Pdf

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.

Handbook of Conflict Management Research

Oluremi B. Ayoko,Neal M. Ashkanasy,Karen A. Jehn
Handbook of Conflict Management Research Book PDF

Author : Oluremi B. Ayoko,Neal M. Ashkanasy,Karen A. Jehn
Publisher : Edward Elgar Publishing
Page : 563 pages
File Size : 53,5 Mb
Release : 2014-07-31
Category : Psychology
ISBN : 9781781006948

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Handbook of Conflict Management Research by Oluremi B. Ayoko,Neal M. Ashkanasy,Karen A. Jehn Pdf

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading

Conflict Resolution in the Workplace

Doug Wesley
Conflict Resolution in the Workplace Book PDF

Author : Doug Wesley
Publisher : Unknown
Page : 48 pages
File Size : 42,5 Mb
Release : 2015-03-22
Category : Electronic
ISBN : 1530940745

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Conflict Resolution in the Workplace by Doug Wesley Pdf

Ideally, the workplace should be an environment free from worry and stress, where employees can feel safe, comfortable, welcome, able to get creative juices flowing, stay motivated, and be efficient and productive. However, most of us don't actually think of our offices this way. If we did, we would never dread going to work, and we wouldn't try to negotiate working from home occasionally. Often, the thing that prevents us from feeling more positive about our workplace is the stress and conflict we experience with co-workers. It's sometimes harder to get along with office folk than say, school mates or people from the gym or church, since we don't have the luxury of choosing who we work with. We are stuck with whoever happens to work there too, unlike other social settings where we choose those close to us based on our similarities and common interests. The good news is, through better understanding and a little strategy; workplace conflict can be resolved and altogether eliminated. Throughout this book, I'm going to show you how to mediate conflicts and easily arrive at amicable solutions acceptable to all parties. More importantly, you will learn how to conflict-proof your workplace to prevent conflicts before they have a chance to get out of hand. If you are ready to take the first step to creating a stress-free and productive workplace, then let's get started!

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Mary Scannell
The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration Book PDF

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 45,6 Mb
Release : 2010-05-28
Category : Business & Economics
ISBN : 9780071743662

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The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by Mary Scannell Pdf

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Conflict 101

Susan H. SHEAROUSE
Conflict 101 Book PDF

Author : Susan H. SHEAROUSE
Publisher : AMACOM
Page : 272 pages
File Size : 51,9 Mb
Release : 2011-05-11
Category : Business & Economics
ISBN : 9780814417126

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Conflict 101 by Susan H. SHEAROUSE Pdf

From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager’s role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you’ll not only become a stronger manager--you’ll build a much stronger team.