The Handbook Of International Crisis Communication Research

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The Handbook of International Crisis Communication Research

Andreas Schwarz,Matthew W. Seeger,Claudia Auer
The Handbook of International Crisis Communication Research Book PDF

Author : Andreas Schwarz,Matthew W. Seeger,Claudia Auer
Publisher : John Wiley & Sons
Page : 552 pages
File Size : 54,7 Mb
Release : 2016-04-18
Category : Social Science
ISBN : 9781118516782

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The Handbook of International Crisis Communication Research by Andreas Schwarz,Matthew W. Seeger,Claudia Auer Pdf

The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises

The Handbook of Crisis Communication

W. Timothy Coombs,Sherry J. Holladay
The Handbook of Crisis Communication Book PDF

Author : W. Timothy Coombs,Sherry J. Holladay
Publisher : John Wiley & Sons
Page : 597 pages
File Size : 44,7 Mb
Release : 2022-10-26
Category : Social Science
ISBN : 9781119678939

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The Handbook of Crisis Communication by W. Timothy Coombs,Sherry J. Holladay Pdf

The revised and updated new edition of the comprehensive guide to crisis communication research and practice The Handbook of Crisis Communication provides students, researchers, and practitioners with a timely and authoritative overview of the dynamic field. Contributions by an international team of 50 leading scholars and practitioners demonstrate various methodological approaches, examine how crisis communication is applied in a range of specific contexts, discuss the role of culture and technology in crisis communication, and present original research of relevance to the development and evaluation of crisis communication theory. Now in its second edition, the Handbook covers the latest advances in global crisis communication technology, current trends in research and practice, social media in crisis communication, and more. Each of the 38 chapters incorporate new material offering fresh insights into existing areas of crisis communication and explore new and emerging lines of research. A wealth of new case studies, practical scenarios, and in-depth analyses of recent crises are integrated throughout. Examines traditional applications, recent advances, and emerging areas in crisis communication Discusses communication approaches for organizational crises, disasters, political crises, and public health crises Provides up-to-date coverage of the latest terminology, methods, and research trends in the field Highlights how crisis communication theory and research can inform real-world practice Features detailed analyses of crisis communication in major events such as terrorist attacks, natural disasters, industrial accidents, and global pandemics The Handbook of Crisis Communication, Second Edition is an excellent textbook for advanced students in public relations and strategic communication programs, and a valuable reference for researchers and practitioners in fields such as crisis communication, public relations, and corporate communication.

The Handbook of Crisis Communication

W. Timothy Coombs,Sherry J. Holladay
The Handbook of Crisis Communication Book PDF

Author : W. Timothy Coombs,Sherry J. Holladay
Publisher : John Wiley & Sons
Page : 770 pages
File Size : 46,6 Mb
Release : 2012-01-10
Category : Language Arts & Disciplines
ISBN : 9781444361902

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The Handbook of Crisis Communication by W. Timothy Coombs,Sherry J. Holladay Pdf

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

International Handbook of Organizational Crisis Management

Christine M. Pearson,Christophe Roux-Dufort,Judith A. Clair
International Handbook of Organizational Crisis Management Book PDF

Author : Christine M. Pearson,Christophe Roux-Dufort,Judith A. Clair
Publisher : SAGE Publications
Page : 368 pages
File Size : 53,7 Mb
Release : 2007-06-21
Category : Business & Economics
ISBN : 9781452261805

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International Handbook of Organizational Crisis Management by Christine M. Pearson,Christophe Roux-Dufort,Judith A. Clair Pdf

Best-managed crises can bring positive recognition and enhance an organization's value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers' fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today's crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.

Crisis Communication

Finn Frandsen,Winni Johansen
Crisis Communication Book PDF

Author : Finn Frandsen,Winni Johansen
Publisher : Walter de Gruyter GmbH & Co KG
Page : 601 pages
File Size : 51,9 Mb
Release : 2020-08-24
Category : Language Arts & Disciplines
ISBN : 9783110554236

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Crisis Communication by Finn Frandsen,Winni Johansen Pdf

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.

Effective Crisis Communication

Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger
Effective Crisis Communication Book PDF

Author : Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger
Publisher : SAGE Publications
Page : 170 pages
File Size : 54,9 Mb
Release : 2022-09-14
Category : Language Arts & Disciplines
ISBN : 9781071852415

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Effective Crisis Communication by Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger Pdf

In this fully updated Fifth Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis.

Case Studies in Crisis Communication

Amiso M. George,Cornelius B. Pratt
Case Studies in Crisis Communication Book PDF

Author : Amiso M. George,Cornelius B. Pratt
Publisher : Routledge
Page : 687 pages
File Size : 41,6 Mb
Release : 1997-08-13
Category : Business & Economics
ISBN : 9781136593727

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Case Studies in Crisis Communication by Amiso M. George,Cornelius B. Pratt Pdf

Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.

Handbook of Risk and Crisis Communication

Robert L. Heath,H. Dan O'Hair
Handbook of Risk and Crisis Communication Book PDF

Author : Robert L. Heath,H. Dan O'Hair
Publisher : Routledge
Page : 696 pages
File Size : 49,5 Mb
Release : 2020-10-28
Category : Business & Economics
ISBN : 9781000116533

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Handbook of Risk and Crisis Communication by Robert L. Heath,H. Dan O'Hair Pdf

The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.

The Handbook of International Trends in Environmental Communication

Bruno Takahashi,Julia Metag,Jagadish Thaker,Suzannah Evans Comfort
The Handbook of International Trends in Environmental Communication Book PDF

Author : Bruno Takahashi,Julia Metag,Jagadish Thaker,Suzannah Evans Comfort
Publisher : Taylor & Francis
Page : 541 pages
File Size : 54,7 Mb
Release : 2021-12-27
Category : Language Arts & Disciplines
ISBN : 9781000509373

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The Handbook of International Trends in Environmental Communication by Bruno Takahashi,Julia Metag,Jagadish Thaker,Suzannah Evans Comfort Pdf

This handbook provides a comprehensive review of communication around rising global environmental challenges and public action to manage them now and into the future. Bringing together theoretical, methodological, and practical chapters, this book presents a unique opportunity for environmental communication scholars to critically reflect on the past, examine present trends, and start envisioning exciting new methodologies, theories, and areas of research. Chapters feature authors from a wide range of countries to critically review the genesis and evolution of environmental communication research and thus analyze current issues in the field from a truly international perspective, incorporating diverse epistemological perspectives, exciting new methodologies, and interdisciplinary theoretical frameworks. The handbook seeks to challenge existing dominant perspectives of environmental communication from and about populations in the Global South and disenfranchised populations in the Global North. The Handbook of International Trends in Environmental Communication is ideal for scholars and advanced students of communication, sustainability, strategic communication, media, environmental studies, and politics.

The Handbook of Applied Communication Research

H. Dan O'Hair,Mary John O'Hair
The Handbook of Applied Communication Research Book PDF

Author : H. Dan O'Hair,Mary John O'Hair
Publisher : John Wiley & Sons
Page : 1100 pages
File Size : 48,5 Mb
Release : 2020-04-24
Category : Language Arts & Disciplines
ISBN : 9781119399872

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The Handbook of Applied Communication Research by H. Dan O'Hair,Mary John O'Hair Pdf

An authoritative survey of different contexts, methodologies, and theories of applied communication The field of Applied Communication Research (ACR) has made substantial progress over the past five decades in studying communication problems, and in making contributions to help solve them. Changes in society, human relationships, climate and the environment, and digital media have presented myriad contexts in which to apply communication theory. The Handbook of Applied Communication Research addresses a wide array of contemporary communication issues, their research implications in various contexts, and the challenges and opportunities for using communication to manage problems. This innovative work brings together the diverse perspectives of a team of notable international scholars from across disciplines. The Handbook of Applied Communication Research includes discussion and analysis spread across two comprehensive volumes. Volume one introduces ACR, explores what is possible in the field, and examines theoretical perspectives, organizational communication, risk and crisis communication, and media, data, design, and technology. The second volume focuses on real-world communication topics such as health and education communication, legal, ethical, and policy issues, and volunteerism, social justice, and communication activism. Each chapter addresses a specific issue or concern, and discusses the choices faced by participants in the communication process. This important contribution to communication research: Explores how various communication contexts are best approached Addresses balancing scientific findings with social and cultural issues Discusses how and to what extent media can mitigate the effects of adverse events Features original findings from ongoing research programs and original communication models and frameworks Presents the best available research and insights on where current research and best practices should move in the future A major addition to the body of knowledge in the field, The Handbook of Applied Communication Research is an invaluable work for advanced undergraduate students, graduate students, and scholars.

Organizational Crisis Communication

Finn Frandsen,Winni Johansen
Organizational Crisis Communication Book PDF

Author : Finn Frandsen,Winni Johansen
Publisher : SAGE
Page : 356 pages
File Size : 48,7 Mb
Release : 2016-10-19
Category : Business & Economics
ISBN : 9781473933903

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Organizational Crisis Communication by Finn Frandsen,Winni Johansen Pdf

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

The Power of Crisis Communication

Janina Klingelhöfer
The Power of Crisis Communication Book PDF

Author : Janina Klingelhöfer
Publisher : Springer Nature
Page : 235 pages
File Size : 54,8 Mb
Release : 2023-12-28
Category : Social Science
ISBN : 9783658434199

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The Power of Crisis Communication by Janina Klingelhöfer Pdf

Janina Klingelhöfer deconstructs the development of the scientific field of crisis communication through the lens of the sociology of knowledge. To integrate both the social and intellectual dimensions of this scientific field, she unites the theoretical considerations of Bourdieu’s field analysis with the concepts of habitus and capital with a Foucauldian discourse analysis to conduct a comprehensive qualitative historiography. The study reflects on the beginnings of the field and its past developments to answer the main research question: How did the scientific field of crisis communication become what it is today?

Crisis Communications

Kathleen Fearn-Banks
Crisis Communications Book PDF

Author : Kathleen Fearn-Banks
Publisher : Routledge
Page : 413 pages
File Size : 50,9 Mb
Release : 2016-08-05
Category : Business & Economics
ISBN : 9781317410409

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Crisis Communications by Kathleen Fearn-Banks Pdf

Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

Effective Crisis Communication

Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger
Effective Crisis Communication Book PDF

Author : Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger
Publisher : SAGE
Page : 265 pages
File Size : 54,5 Mb
Release : 2011
Category : Business & Economics
ISBN : 9781412980333

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Effective Crisis Communication by Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger Pdf

This book provides the reader practical advice on how to effectively manage and overcome a crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis. Key Features of this second edition : ' Brings together theory and experience: This book introduces readers to sound research and best practices in the field of crisis communication. ' Provides advice on how.

Crisis Communication in Canada

Duncan Koerber
Crisis Communication in Canada Book PDF

Author : Duncan Koerber
Publisher : University of Toronto Press
Page : 278 pages
File Size : 42,9 Mb
Release : 2017-10-25
Category : Business & Economics
ISBN : 9781442609228

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Crisis Communication in Canada by Duncan Koerber Pdf

Crisis Communication in Canada offers a unique scholarly and professional contribution, synthesizing recent research and providing a context for practical advice.