The Management Of Staff Sickness Absence In The Department For Transport And Its Agencies

Author : Great Britain: National Audit Office
Publisher : The Stationery Office
Page : 44 pages
File Size : 53,8 Mb
Release : 2007-06-08
Category : Political Science
ISBN : 9780102945461

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The management of staff sickness absence in the Department for Transport and its agencies by Great Britain: National Audit Office Pdf

Ministers have challenged all Departments to reduce their 2004 sickness rates by 30% by 2010. This report looks at the sickness levels in the Department of Transport and its seven executive agencies, which average 10.4 days sickness for each full-time employee (compared to a Civil Service average of 9.8 days). However the performance is varied. The central Department and four agencies have sickness levels at or below comparable organisations but three agencies have higher levels and the Driving Standards Agency and the Driver and Vehicle Licensing Agency have absence rates of 13.1 and 14 day respectively. If there is going to be a significant change there needs to be action at the corporate and individual business level. Corporately there needs to be: targets for each part of the Department, tailored to circumstances; quality standards for recording sickness with the provision of management information; a consistent framework for evaluating initiatives and sharing good practice. At a business level more could be done to ensure that line managers were aware of their responsibilities and improve intervention in long-term cases.

Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Publisher : The Stationery Office
Page : 52 pages
File Size : 49,9 Mb
Release : 2007-11-20
Category : Political Science
ISBN : 0215037219

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The management of staff sickness absence in the Department for Transport and its agencies by Great Britain: Parliament: House of Commons: Committee of Public Accounts Pdf

The Department of Transport and its seven executive agencies average 10.4 days of sickness for each full-time employee (compared to a Civil Service average of 9.8 days). However the performance is varied. The central Department and four agencies have sickness levels at or below comparable organisations but the Driving Standards Agency and the Driver and Vehicle Licensing Agency have absence rates of 13.1 and 14 day respectively. On the basis of a Comptroller and Auditor General's report the Committee have examined current sickness levels in the Department and actions being taken to meet their 2010 targets. They conclude that the Agencies need a better understanding of why some staff take so much sick leave. Although there appears to be a correlation with low paid repetitive administrative jobs there are also concerns about leadership within the Department. Measures have therefore been taken to strengthen management in areas involving repetitive work.

Author : Great Britain: Department for Transport
Publisher : The Stationery Office
Page : 324 pages
File Size : 43,9 Mb
Release : 2007-05-17
Category : Political Science
ISBN : 0101709528

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Department for Transport annual report 2007 by Great Britain: Department for Transport Pdf

Dated May 2007

Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Publisher : The Stationery Office
Page : 40 pages
File Size : 51,8 Mb
Release : 2007-12-06
Category : Business & Economics
ISBN : 0215037642

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The BBC's management of risk by Great Britain: Parliament: House of Commons: Committee of Public Accounts Pdf

This Committee of Public Accounts report on "The BBC's management of risk", sets out a number of recommendations on dealing with risk, and what the BBC's Executive Board should implement. Risk comes in different forms, from the risk of damaging the Corporation's reputation as a public service broadcaster to personal risk staff can experience when reporting from dangerous parts of the world. This report follows on from a National Audit Office report of the same title, and is available from the NAO website: http://www.bbcgovernorsarchive.co.uk/docs/reviews/nao_riskmanagement.pdf. Among the recommendations are: that BBC guidance needs a clearer delineation of responsibilities for risk management; that the main themes of risk management are not aligned with corporate objectives; that the BBC should update its assessments of the risks of working in hostile environments, as the abduction of journalist Alan Johnson showed; by failing to comply with its own Broadcasting Code, the BBC was fined by Ofcom over the a live phone-in competition on Blue Peter, and illustrates that some programme makers are ignoring the BBC's own editorial guidelines, exposing the corporation to reputational risk; the BBC has not related its risk to corporate objectives or assigned all risks to named owners; that BBC managers at all levels are not sufficiently engaged in the management of risk; there is still no fully satisfactory regime under which the BBC is accountable to Parliament for the value for money with which it spends licence fee payers money.

Author : Great Britain. National Audit Office
Publisher : The Stationery Office
Page : 52 pages
File Size : 51,9 Mb
Release : 2009
Category : Business & Economics
ISBN : 0102954925

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HM Revenue & Customs by Great Britain. National Audit Office Pdf

In 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals forms in July (the renewal deadline) and it processed half of the 8.2 million Income Tax Self Assessment returns during January to March. At busier times customers experience delays on their correspondence and receive a less responsive service. In the lead up to the Income Tax Self Assessment deadline in January 2008, HMRC answered just two thirds of the 7 million telephone calls made to its contact centres. By encouraging more customers to file tax returns online and removing the need for some returns, HMRC has smoothed peaks in workload and released resources of £7 million a year. The peak in Tax Credit renewal work has, however, increased as the deadline has been brought forward to reduce overpayments. Using different processing targets throughout the year and giving customers more information about how long their information will take to process during peak periods could help spread work out throughout the year. During busy periods, HMRC tends to process simpler Income Tax cases, postponing more complex checks and less urgent work. During peak periods, staff productivity is higher, partly reflecting the simpler cases, but HMRC also experiences increased staff sickness absence. The experience of HMRC and other organisations is that between 15 per cent and 40 per cent of contact with customers is avoidable. Reducing the number of avoidable calls by 15 per cent could release resources of up to £23 million a year or 11 per cent of its annual spending on contact centres.

Author : Great Britain. Parliament. House of Lords
Publisher : Unknown
Page : 1390 pages
File Size : 52,7 Mb
Release : 2008
Category : Great Britain
ISBN : UVA:X004681762

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The Parliamentary Debates (Hansard). by Great Britain. Parliament. House of Lords Pdf

Contains the 4th session of the 28th Parliament through the session of the Parliament.

Author : Stationery Office (Great Britain)
Publisher : Unknown
Page : 612 pages
File Size : 49,5 Mb
Release : 2008
Category : Government publications
ISBN : STANFORD:36105134484968

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The Stationery Office Annual Catalogue by Stationery Office (Great Britain) Pdf

Author : U K Stationery Office
Publisher : Stationery Office Annual Catal
Page : 632 pages
File Size : 40,8 Mb
Release : 2009-01-07
Category : Business & Economics
ISBN : 0115008578

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The Stationery Office Annual Catalogue 2007 by U K Stationery Office Pdf

No public library discount on this title

Author : Great Britain: Parliament: House of Commons: Transport Committee
Publisher : The Stationery Office
Page : 255 pages
File Size : 44,6 Mb
Release : 2006-07-27
Category : Business & Economics
ISBN : 9780215030306

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The Work of the Department for Transport's Agencies - Driver and Vehicle Operator Group and the Highways Agency by Great Britain: Parliament: House of Commons: Transport Committee Pdf

The Driver and Vehicle Operator (DVO) Group is part of the Department for Transport and is made up of four agencies: the Driving Standards Agency, the Driver and Vehicle Licensing Agency (DVLA), the Vehicle Certification Agency (VCA) and the Vehicle and Operator Services Agency (VOSA). It was established in 2003 to promote closer collaboration between the agencies and to develop modernised co-ordinated services in order to deliver improved customer services and value for money. The Highways Agency is an executive agency of the Department for Transport and is responsible for operating, maintaining and improving the strategic road network in England. Issues considered in the Committee's report include how the agencies contribute to departmental objectives and policy, issues of accountability and transparency, agency funding and accounts, shared systems and co-ordination.

Author : Great Britain. Parliament. House of Commons
Publisher : Unknown
Page : 1038 pages
File Size : 42,5 Mb
Release : 2008
Category : Great Britain
ISBN : UIUC:30112085037205

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Parliamentary Debates (Hansard). by Great Britain. Parliament. House of Commons Pdf

Author : David Lewis,Malcolm Sargeant,Ben Schwab
Publisher : Kogan Page Publishers
Page : 553 pages
File Size : 43,8 Mb
Release : 2023-01-03
Category : Business & Economics
ISBN : 9781398604735

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Employment Law by David Lewis,Malcolm Sargeant,Ben Schwab Pdf

Employment Law is the core textbook for the CIPD Level 7 module of the same name. Easy to read, jargon-free and full of case studies and useful examples this fully updated 16th edition provides a thorough grounding in UK employment law and how it applies in practice. This definitive guide covers everything students need know to excel at their studies and begin a successful career as an HR professional. It covers the formation of the Contract of Employment, recruitment and selection, parental rights, discrimination and health and safety in the workplace. There is also essential coverage of unfair dismissal and redundancy. This new edition is completely up to date with the latest cases and legislation including updates to discrimination law and working time. There is also guidance on the legal implications of Brexit such as freedom of movement, workers' rights and the change to procedural arrangements for the final court of appeal in UK cases. Reflective activities, case studies and explore further boxes encourage critical thinking, broader engagement with the topic and a clear understanding of how employment law applies in practice, Online resources include a lecturer guide, powerpoint slides and extra case studies to support learning and enable students to apply the theory in practice.

Author : Stephen Bach,Ian Kessler
Publisher : Bloomsbury Publishing
Page : 200 pages
File Size : 40,7 Mb
Release : 2011-09-29
Category : Business & Economics
ISBN : 9781350304727

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The Modernisation of the Public Services and Employee Relations by Stephen Bach,Ian Kessler Pdf

The Modernisation of the Public Services and Employee Relations provides an integrated and up-to-date account of changes in work and employment in the public services. The book examines a range of different sectors focusing on core public services, especially local government, the NHS and the civil service.

Author : Arthur Cox Employment Law Group
Publisher : Bloomsbury Publishing
Page : 732 pages
File Size : 50,5 Mb
Release : 2016-06-11
Category : Law
ISBN : 9781784515461

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Arthur Cox Employment Law Yearbook 2015 by Arthur Cox Employment Law Group Pdf

Winner of the 2015 Practical Law Book of the Year Award by the Dublin Solicitors Bar Association This annual Irish publication contains selected cases and materials relevant to Employment Law, specifically the case law and decisions that took place in Ireland throughout 2015. Practitioners need to be up to date and this annual publication provides that service. By being selective, and having that selection carried out by experienced lawyers, practitioners are pointed in the right direction. It will also be of great use to HR professionals and trade union officials who have need to reference this legal area. The title contains analysis and discussions on: - Irish law: decisions of the superior courts, Labour Court, Equality Tribunal, Employment Appeals Tribunal etc; - Irish legislation (including the Workplace Relations Act 2015) and statutory instruments; - English law so far as relevant e.g. common law decisions; - EU law: decisions of the Court of Justice of the European Communities and relevant Directives/Regulations; - Data protection and freedom of information developments - Other material such as Annual Reports of the EAT, the Labour Court, the Health & Safety Authority, the activities of NERA as well as decisions listed in other complementary areas of the law, including taxation and pensions. These have all been selected by experienced lawyers in the relevant fields. This title is part of a series that is released yearly, to reflect each year's particular case laws and decisions. New chapters in the 2015 edition include: - Companies Act 2014: Employment Law Issues - Judicial Review - Workplace Relations Act 2015 -Northern Ireland – 2015 in Outline -Curial Deference and the Labour Court

Author : Great Britain: National Audit Office
Publisher : The Stationery Office
Page : 88 pages
File Size : 41,8 Mb
Release : 2006-03-15
Category : Political Science
ISBN : 9780102937183

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Delivering Effective Services Through Contact Centres by Great Britain: National Audit Office Pdf

This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.

Author : Ngila R. L. Mwase,Sindiso Ndema Ngwenya
Publisher : Unknown
Page : 196 pages
File Size : 54,7 Mb
Release : 1994
Category : Telecommunication
ISBN : STANFORD:36105020446097

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Perspectives for the Management of Transport and Communications in Africa by Ngila R. L. Mwase,Sindiso Ndema Ngwenya Pdf