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The Post-Pandemic Business Playbook by Ofer Mintz Pdf
COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before. This book provides customer-centric based guidance for how businesses should adapt to this new reality, deriving insights from academic research, case studies, interviews, and best practice examples from around the world. As validated by hundreds of top-level executives, its readers will gain a better understanding of why customer behavior has changed so they can use the book’s solutions to navigate through and succeed in the post COVID-19 future.
The complexities of consumer behavior call for comprehensive and detailed analytical studies. The need for both businesses and academics across the world to understand the behavior of consumers in crisis situations has been clearly illustrated by the Covid pandemic. A New Era of Consumer Behavior - In and Beyond the Pandemic presents research on both theoretical and practical aspects of this topic in three sections: “Digital Shifts in Consumer Behavior”, “Digitalization of Consumer Behavior in the Tourism Sector” and “Consumer Protection and Sustainability”.
Analyzing International Business Operations in the Post-Pandemic Era by Christiansen, Bryan,Branch, John D. Pdf
The COVID-19 pandemic has had an overwhelming impact on business operations such as global supply chain management, remote work, emerging economic and financial models, and international expansion plans. It is essential to thoroughly analyze the current state of international business operations so that they may progress in this era of uncertainty. Analyzing International Business Operations in the Post-Pandemic Era provides a synthesis of multiple international business functions and issues in the post-pandemic era that culminated in a single volume based on empirical research, theoretical development, and business practice. It discusses how the COVID-19 pandemic has altered international business operations. Covering topics such as deglobalization, corporate behavior, and resilient global supply chains, this premier reference source is an essential resource for economists, business leaders and managers, entrepreneurs, government officials, students and educators of higher education, libraries, researchers, and academicians.
L&D’s Playbook for the Digital Age by Brandon Carson Pdf
Build a Modern L&D Team Organizations are facing an era of rapid acceleration. As new technology and digital strategies are integrated, workers at all levels will be required to build capability much faster than before, navigating more complex systems and processes. Yet, learning and development (L&D) has lagged in this area, as too many L&D functions still focus on transactional interactions across a broad and complex portfolio while starved for resources. In L&D’s Playbook for the Digital Age, Brandon Carson makes the case that it’s time to reorient L&D, take a more proactive role in enabling the workforce, and create a new framework for developing skills and capabilities. L&D leaders must realize theirs is one of the most critical business functions and must be appropriately funded and resourced to realize the performance gains that are crucial to the business. L&D cannot be caught standing still and, in fact, needs a new playbook to navigate the radical and complex transformation the digital age is demanding. Stemming from the sports world, a playbook ensures the players know their roles, connect as a team, and understand the winning strategy and how to execute the game plan. For L&D, a playbook can help build alignment across the team and with stakeholders by being flexible as business needs change. Carson walks you through the steps to formulate how a new playbook could help the alignment of your L&D function—whether it’s restructuring, new skilling, or rescoping. He asks readers to speak the language of business instead of the language of learning. For example, does your workforce repair aircraft or do they enable safe flight? In other words, can you be the visionary your organization requires?
Pandemic, Inc. offers a strategic roadmap for businesses navigating the Coronavirus COVID-19 pandemic and quarantine. The book details eight accelerating trends that form a convenient acronym: S A L V A G E D. S: Self-sufficiency A: Analytics L: Liquidity V: Virtualization A: Automation G: Government E: Exponential Thinking D: Decentralization Change creates opportunity. Seize this moment! We have never needed business leadership more than we do today. This books shows you how to survive, rebuild, and thrive in the post-COVID-19 economy. About the Author Patrick Schwerdtfeger is a business futurist and keynote speaker specializing in technology trends including artificial intelligence and blockchain. He's a regular speaker for Bloomberg TV and has lectured at numerous academic institutions including Stanford and Purdue Universities. Patrick has authored six books including Anarchy, Inc.: Profiting in a Decentralized World with Artificial Intelligence and Blockchain (Authority Publishing, 2018) and has spoken at hundreds of events around the world. He offers onsite and webinar-based programs for his clients.
The Performance Management Systems Playbook by H. James Harrington,Frank Voehl Pdf
The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago, this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However, it does not provide guidance on how to implement and/or use the standard. The ISO Standard 56004 Innovation Management Assessment was designed to define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers’ needs and expectations. The users of ISO 56002 and 56004 know that they are "what to do" documents. This book, however, shows you how to do it! Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization’s stakeholders. There are no books out on the subject – this book greatly assists managers, business leaders, entrepreneurs, and consultants seeking help in using the innovation management system effectively and efficiently. Essentially, this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures.
Confronting Covid-19: A Strategic Playbook for Leaders and Decision Makers by Devadas Krishnadas Pdf
COVID-19 is the most challenging crisis the world has faced for almost a century. As a truly global pandemic, there is not a single country on earth – or even a single person – immune to the economic, political and social impact of the devastating virus. This book analyses the coronavirus crisis in unparalleled depth. The author begins in section one by framing the COVID-19 pandemic by categorically identifying variables and factors central to understanding how COVID-19 has panned out. This is followed in section two with an examination of the pandemic in the realms of politics, public health and economics .Section three comprises in-depth country case studies, complete with scenario mapping and a formulation of recommendations, before section four looks beyond the immediate imperatives of the ongoing pandemic and pictures our shared future in a 'post-Covid' world. Confronting COVID-19's combination of rigorous, evidence-based analyses, projections and actionable recommendations makes this a must-read book for all leaders and decision makers in public, private and community sectors. Most of all, the ideas presented within these pages command the urgent attention of those within the international policy-making community.
Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-COVID Era by Marko Mihić,Sandra Jednak,Gordana Savić Pdf
This book covers high-quality peer-reviewed research papers presented at the 18th International Symposium of Organizational Sciences (SymOrg 2022) held in Belgrade, Serbia, from 11 to 14 June 2022. The aim of the book is providing stimulative framework for readers to explore viable alternatives and indicate implications for the post-pandemic world. Researchers from academia and industry present their original work focusing on different aspects of sustainable management and digital transformation including blockchain technology, business analytics, e-business, innovation, digital operations and logistics management, financial industry, public administration, lean business systems, digital transformation projects, human resources, marketing and communication, and quality and standardization. The chapters could be useful for industry experts, research institutions, universities, and all others who share a common interest in contemporary organizational sciences.
Post-Pandemic Talent Management Models in Knowledge Organizations by Talukdar, Mohammad Rafiqul Islam,Lamagna, Carmen Z.,Villanueva, Charles Carillo,Nahar, Rezbin,Hassan, Farheen Pdf
In today’s modern business world, the dominant factor of any organization's success is human capital. Appropriately acquiring and managing talented staff is crucial to the growth and development of companies and provides them with a considerable competitive advantage in the industry. Further study on the importance of talent management is required to ensure businesses are able to thrive in the present environment. Post-Pandemic Talent Management Models in Knowledge Organizations discusses strategic human resource management and the talent management of post-modern knowledge-based organizations during the COVID-19 pandemic and post-pandemic paradigm. Covering critical topics such as organizational performance and creative work behavior, this major reference work is ideal for managers, business owners, entrepreneurs, academicians, researchers, scholars, instructors, and students.
Fuel your business' transition into the digital age with this insightful and comprehensive resource Digital Business Transformation: How Established Companies Sustain Competitive Advantage offers readers a framework for digital business transformation. Written by Nigel Vaz, the acclaimed CEO of Publicis Sapient, a global digital business transformation company, Digital Business Transformation delivers practical advice and approachable strategies to help businesses realize their digital potential. Digital Business Transformation provides readers with examples of the challenges faced by global organizations and the strategies they used to overcome them. The book also includes discussions of: How to decide whether to defend, differentiate, or disrupt your organization to meet digital challenges How to deconstruct decision-making throughout all levels of your organization How to combine strategy, product, experience, engineering, and data to produce digital results Perfect for anyone in a leadership position in a modern organization, particularly those who find themselves responsible for transformation-related decisions, Digital Business Transformation delivers a message that begs to be heard by everyone who hopes to help their organization meet the challenges of a changing world.
Analyzing International Business Operations in the Post-Pandemic Era by Bryan Christiansen,John Branch Pdf
The COVID-19 pandemic has had an overwhelming impact on business operations such as global supply chain management, remote work, emerging economic and financial models, and international expansion plans. It is essential to thoroughly analyze the current state of international business operations so that they may progress in this era of uncertainty. Analyzing International Business Operations in the Post-Pandemic Era provides a synthesis of multiple international business functions and issues in the post-pandemic era that culminated in a single volume based on empirical research, theoretical development, and business practice. It discusses how the COVID-19 pandemic has altered international business operations. Covering topics such as deglobalization, corporate behavior, and resilient global supply chains, this premier reference source is an essential resource for economists, business leaders and managers, entrepreneurs, government officials, students and educators of higher education, libraries, researchers, and academicians.
The Restaurant Table Turnover Playbook by Donovan Garett Pdf
In the fiercely competitive world of small independent restaurants, success isn't just about serving great food. It's about maximizing your table turnover rate and profitability – especially in the post-pandemic era. "The Restaurant Table Turnover Playbook" is your roadmap to transforming your restaurant into a thriving, money-making machine. In this book, you'll discover the critical connection between table turnover rates and soaring profit margins. Revolutionize Your Restaurant's Efficiency Discover the hidden mistakes that may be silently sabotaging your restaurant's growth and profitability. This playbook unmasks both patent and latent mistakes, shedding light on the "Golden Blindfold" effect that often obscures critical issues. From Chaos to Clarity: Operate with Precision Navigate through the challenges of limited customer volume, personalized service, and operational flexibility. Learn how to scale your restaurant without feeling overwhelmed and identify the hidden bottlenecks that hinder your success. Master the Art of Profitable Dining Uncover and overcome five most common mistakes that plague small independent restaurant owners: 1. Poor Reservation Management: Turn no-shows into loyal customers by implementing best practices that ensure optimal table utilization. 2. Slow Service & Kitchen Delays: Reduce customer wait times and increase table turnover with efficiency-enhancing strategies. 3. Poor Seating Optimization: Harness the power of your restaurant's space, enhancing both turnover and guest experience. 4. Poor Waitlist Management: Keep customers happy while they wait and use data-driven insights to improve their experience. 5. Poor Menu Presentation: Craft visually appealing menus that not only delight diners but also expedite decision-making and service. Empower Your Staff, Amplify Your Profits We’ll dive into the importance of staff training, creating a positive workplace culture, and the impact of your team on table turnover and profitability. Turn employees into your greatest asset. Embrace Technology for Long-Term Success Discover how modern technology can revolutionize your restaurant's operations, reduce costs, and increase profit margins. Learn to implement key technology solutions such as Point-of-Sale (POS) systems, QR codes, and delivery platform integration. Master Your Online Presence and Protect Your Reputation Learn how to navigate the world of social media, online reviews, and data security with confidence. Harness the power of technology while protecting your restaurant's image and customer data. In "The Restaurant Table Turnover Playbook," you'll find actionable strategies, industry best practices, professional tips, examples and insights to transform your restaurant into a highly profitable and efficient operation. Don't let these 5 commonly overlooked mistakes hold you back—supercharge your table turnover rate and profitability today! Don't miss out on this opportunity to skyrocket your restaurant's profits. Get your copy of "The Restaurant Table Turnover Playbook" now! TABLE OF CONTENTS Chapter 1. Introduction Chapter 2. Latent vs. Patent Mistakes: Unmasking the Unseen Chapter 3. Seeing the Bigger Picture: From Situational Blindness to Operational Clarity Chapter 4. Mistake #1: Poor Reservation Management Chapter 5. Mistake #2: Slow Service & Kitchen Delays Chapter 6. Mistake #3: Poor Seating Optimization Chapter 7. Mistake #4: Poor Waitlist Management Chapter 8. Mistake #5: Poor Menu Presentation Chapter 9. Staff Training and Customer Service Chapter 10. The Importance of Embracing Technology for Long-Term Success Chapter 11. How to Implement Technology Solutions in Your Restaurant Chapter 12. Social Media, Reputation Management, Data Security and Tech Training
Nothing has rocked the foundations of the world, including the business world, more than the COVID- 19 pandemic. As businesses struggle and often flounder to cope, many business leaders are wondering how to deal with the unpredictable. How do you plan for something you can't predict? Strategist Lance Mortlock says you can, and you should. In this practical and accessible guide, Mortlock shows how scenario planning can identify risks and uncertainties, and predict a variety of different realities that will affect the future of any organization. He gives business leaders the tools to understand the forces emerging in a volatile, rapidly changing world so organizations are better prepared than their competitors to deal with them. This guide can be used by industries, the military, even governments, and, if executed properly, it will prepare leaders for every kind of unexpected challenge, from dramatic changes in commodity prices to wars and terrorist attacks and even pandemics. This book will help business leaders gain an earlier view of long-term forces that will affect their organizations performance, and be better prepared for future disasters on the scale of the COVID-19 pandemic.
A Global Playbook for the Next Pandemic by Anne Kabagambe Pdf
The health and economic devastation caused by COVID-19 has revealed that most countries’ national health systems are inadequate to cope with pandemics. These are global challenges that call for global responses. At the heart of this book is a bold new proposal to create a global pandemic playbook that can be quickly deployed when the next pandemic strikes. Countries and their experts must collaborate to create early warning systems, preparedness, prevention, responses and containment. But who should pay the cost? Anne Kabagambe, a former Executive Board director for the World Bank Group, explores the options, and argues that to fail to learn from COVID-19 and neglect to create a global playbook now would cost far more when the next pandemic strikes.
Airlines in a Post-Pandemic World by Nawal K. Taneja Pdf
The COVID-19 pandemic represents an extraordinary inflection point that caught airlines worldwide unprepared, causing CEOs to recalibrate their business models. This book explains why this unprecedented pandemic is different from the past disruptions experienced by the airline industry during the past 50 years, and what airlines and related businesses now can do to adapt to the dramatically changed marketplace. This book presents two future scenarios: continuous improvements and elastic supply. These are considered in three specific contexts for the rebuilding of the airline business. These contexts, in the order of urgency with respect to change from the status quo, are the following. The first context is for airlines to become better prepared to deal with frequent and deeper disruptions that could be localized or globalized relating to such areas as climate change, geopolitics, and cybersecurity. The second context is to collaborate and integrate within the much broader travel ecosystem, possibly using platforms to innovate on new value systems. The third context, which has always been the case and drives the first two, is for airlines to offer real solutions to people’s travel needs, solutions developed with imagination and turbocharged innovation, even as we contemplate new technology airplanes and mobility as a service solutions. This book is recommended reading for all senior-level practitioners of airlines and related businesses, as well as aviation policy makers worldwide.