The Relational Manager

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The Relational Manager

Michael Schluter,David John Lee
The Relational Manager Book PDF

Author : Michael Schluter,David John Lee
Publisher : Lion Books
Page : 192 pages
File Size : 52,6 Mb
Release : 2011-07-15
Category : Business & Economics
ISBN : 9780745959153

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The Relational Manager by Michael Schluter,David John Lee Pdf

This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies. Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work. The authors focus on 5 key components of successful relationships and how these can be achieved: Encounter (personal rather than impersonal contact is best); Storyline (strength of the relationship over time); Knowledge (how deeply is information shared?); Fairness (equal treatment and mutual respect); Alignment (sharing values, objectives and purpose).

The Relationship Manager

Andy Thacker
The Relationship Manager Book PDF

Author : Andy Thacker
Publisher : Createspace Independent Publishing Platform
Page : 146 pages
File Size : 49,5 Mb
Release : 2017-10-27
Category : Electronic
ISBN : 1548949833

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The Relationship Manager by Andy Thacker Pdf

People in any relationship operate like a project team. Accomplished project managers use a range of techniques to get their teams to operate to their fullest potential. Having studied what makes technology projects successful, and what habits happily married couples practice, Andy Thacker has been able to draw parallels and 'cross-pollinate' the skills and tools within both areas. The Relationship Manager offers practical advice on how you can take the best, most effective project management and team leadership skills and techniques from the workplace and apply them in your personal life to take your relationships from adequate to awesome.

Relationship Management and the Management of Projects

Hedley Smyth
Relationship Management and the Management of Projects Book PDF

Author : Hedley Smyth
Publisher : Routledge
Page : 313 pages
File Size : 54,5 Mb
Release : 2014-08-27
Category : Business & Economics
ISBN : 9781134506613

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Relationship Management and the Management of Projects by Hedley Smyth Pdf

Relationship Management and the Management of Projects is a guide to successfully building and managing relationships as a project manager and in the project business. Relationship management is a core skill for any project business to develop capabilities and manage the interface with projects, providing guidance to project managers as they negotiate with business partners and coordinate between business functions. Whatever the structures and procedures an organization has and whatever the project management tools and techniques, they are only as good as the hands they are in. Yet relationship management, though a well-established discipline, is rarely applied to the process-driven world of project management. This book is a much-needed guide to the process of enhancing these skills to boost firm performance, team performance and develop collaborative practices. Hedley Smyth guides you through the processes of relationship management examining the theory and practice. This book highlights the range of options available to further develop current practices to ensure a successful relationship management in all stages of a project’s lifecycle. Relationship Management and the Management of Projects is valuable reading for all students and specialists in project management, as well as project managers in business, management, the built environment, or indeed any industry.

Business Relationship Management

Robbie Wheeler
Business Relationship Management Book PDF

Author : Robbie Wheeler
Publisher : Robbie Wheeler
Page : 96 pages
File Size : 47,7 Mb
Release : 2020-11-15
Category : Business & Economics
ISBN : 1637327366

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Business Relationship Management by Robbie Wheeler Pdf

Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.

Managing Authentic Relationships

Jean Paul Wijers
Managing Authentic Relationships Book PDF

Author : Jean Paul Wijers
Publisher : Amsterdam University Press
Page : 128 pages
File Size : 45,9 Mb
Release : 2019-03-07
Category : Business & Economics
ISBN : 9789048540884

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Managing Authentic Relationships by Jean Paul Wijers Pdf

In an increasingly connected world, Strategic Relationship Management is a vital capability for successful organizations. The book Managing Authentic Relationships; Facing New Challenges in a Changing Context focuses on building and managing a strong network and reciprocal relationships for the entire organization by implementing a professional relationship management approach at strategic, tactical and operational level. Professional relationship management makes valuable and measurable contributions to the strategic goals of an organization by: - Expanding the organization's strategy to a Relationship Management Strategy. - Efficiently managing relationships and correctly mapping stakeholders. - Embedding clear responsibility for relationship management throughout the organization. - Measuring results and calculating the Return-on-Relationship. - Developing strong networking skills and networkers who are able to act as eyes and ears for the organization. - Organizing effective networking activities with measurable results. This book also offers a holistic view. Managing authentic relationships requires a shared understanding of what relationships are. It is impossible to develop succesful relationship management without authentic relationships based on trust and reciprocity.

Firm Competitive Advantage Through Relationship Management

Bartosz Deszczyński
Firm Competitive Advantage Through Relationship Management Book PDF

Author : Bartosz Deszczyński
Publisher : Springer Nature
Page : 294 pages
File Size : 51,9 Mb
Release : 2021-03-25
Category : Business & Economics
ISBN : 9783030673383

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Firm Competitive Advantage Through Relationship Management by Bartosz Deszczyński Pdf

Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.

The Relationship Manager

Tony Davis,Richard Pharro
The Relationship Manager Book PDF

Author : Tony Davis,Richard Pharro
Publisher : Gower Publishing, Ltd.
Page : 260 pages
File Size : 55,8 Mb
Release : 2003
Category : Business & Economics
ISBN : 0566084635

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The Relationship Manager by Tony Davis,Richard Pharro Pdf

This book deals with a new role - the Relationship Manager - and has been written to fill the gap between technical and business aspects of successful project delivery.

Public Relations As Relationship Management

Eyun-Jung Ki,Jeong-Nam Kim,John A. Ledingham
Public Relations As Relationship Management Book PDF

Author : Eyun-Jung Ki,Jeong-Nam Kim,John A. Ledingham
Publisher : Routledge
Page : 394 pages
File Size : 42,6 Mb
Release : 2015-04-24
Category : Language Arts & Disciplines
ISBN : 9781317516347

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Public Relations As Relationship Management by Eyun-Jung Ki,Jeong-Nam Kim,John A. Ledingham Pdf

The emergence of relationship management as a paradigm for public relations scholarship and practice necessitates an examination of precisely what public relations achieves -- its definition, function and value, and the benefits it generates. Promoting the view that public relations provides value to organizations, publics, and societies through relationships, Public Relations as Relationship Management takes a in-depth look at organization-public relationships and explores the strategies that can be employed to cultivate and maintain them. Expanding on the work published in the first edition, this thoroughly up-to-date volume covers such specialized areas of public relations as non-profit organizations, shareholder relations, lobbying, employee relations, and risk management. It expands the reader’s ability to understand, conceptualize, theorize, and measure public relations through the presentation of state-of-the-art research and examples of the use of the relationship paradigm. Developed for scholars, researchers, and advanced students in public relations, Public Relations as Relationship Management provides a contemporary perspective on the role of relationships in public relations, and encourages further research and study.

Managing Sports Teams

Stefan Walzel,Verena Römisch
Managing Sports Teams Book PDF

Author : Stefan Walzel,Verena Römisch
Publisher : Springer Nature
Page : 370 pages
File Size : 50,8 Mb
Release : 2020-10-29
Category : Sports & Recreation
ISBN : 9783030564957

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Managing Sports Teams by Stefan Walzel,Verena Römisch Pdf

This handbook offers a comprehensive overview of the most important and fundamental elements for the management of team sports organisations. It is intended to meet the needs of full-time and voluntary individuals in management positions in professional and semi-professional sports clubs, leagues and federations, and those who aspire to such positions. In addition to management-relevant aspects, its interdisciplinary approach also includes the basics of law and media, which are vital to the successful management of team sports organisations. Bringing together experts from the respective disciplines, the book’s content is presented in a clear and straightforward manner, facilitating its implementation in practice.

Business Relationship Manager

Ernest Brewster
Business Relationship Manager Book PDF

Author : Ernest Brewster
Publisher : BCS, The Chartered Institute for IT
Page : 0 pages
File Size : 41,7 Mb
Release : 2014
Category : BUSINESS & ECONOMICS
ISBN : 1780172508

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Business Relationship Manager by Ernest Brewster Pdf

Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

The One to One Manager

Don Peppers,Dr. Martha Rogers
The One to One Manager Book PDF

Author : Don Peppers,Dr. Martha Rogers
Publisher : Broadway Business
Page : 290 pages
File Size : 40,6 Mb
Release : 2002-01-01
Category : Business & Economics
ISBN : 9780385502290

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The One to One Manager by Don Peppers,Dr. Martha Rogers Pdf

Describes a shift in contemporary business from a mass-marketing approach to a customer-based focus, outlining the stories of such companies as Xerox, Levi-Strauss, and American Airlines to present a customized strategy. Reprint.

Relationship Management in Banking

Steve Goulding,Richard Abley
Relationship Management in Banking Book PDF

Author : Steve Goulding,Richard Abley
Publisher : Kogan Page Publishers
Page : 401 pages
File Size : 48,7 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9780749482848

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Relationship Management in Banking by Steve Goulding,Richard Abley Pdf

Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.

Client Relationship Management

David A. Po-Chedley
Client Relationship Management Book PDF

Author : David A. Po-Chedley
Publisher : Human Resource Development
Page : 208 pages
File Size : 43,9 Mb
Release : 2001
Category : Business & Economics
ISBN : 0874256372

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Client Relationship Management by David A. Po-Chedley Pdf

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the "real world"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.

Customer Relationship Management

Francis Buttle
Customer Relationship Management Book PDF

Author : Francis Buttle
Publisher : Routledge
Page : 495 pages
File Size : 51,6 Mb
Release : 2009
Category : Business & Economics
ISBN : 9781856175227

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Customer Relationship Management by Francis Buttle Pdf

This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.

Public Relations As Relationship Management

Eyun-Jung Ki,Jeong-Nam Kim,John A. Ledingham
Public Relations As Relationship Management Book PDF

Author : Eyun-Jung Ki,Jeong-Nam Kim,John A. Ledingham
Publisher : Routledge
Page : 410 pages
File Size : 54,7 Mb
Release : 2015-04-24
Category : Language Arts & Disciplines
ISBN : 9781317516330

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Public Relations As Relationship Management by Eyun-Jung Ki,Jeong-Nam Kim,John A. Ledingham Pdf

The emergence of relationship management as a paradigm for public relations scholarship and practice necessitates an examination of precisely what public relations achieves -- its definition, function and value, and the benefits it generates. Promoting the view that public relations provides value to organizations, publics, and societies through relationships, Public Relations as Relationship Management takes a in-depth look at organization-public relationships and explores the strategies that can be employed to cultivate and maintain them. Expanding on the work published in the first edition, this thoroughly up-to-date volume covers such specialized areas of public relations as non-profit organizations, shareholder relations, lobbying, employee relations, and risk management. It expands the reader’s ability to understand, conceptualize, theorize, and measure public relations through the presentation of state-of-the-art research and examples of the use of the relationship paradigm. Developed for scholars, researchers, and advanced students in public relations, Public Relations as Relationship Management provides a contemporary perspective on the role of relationships in public relations, and encourages further research and study.